Check ticket status do not login

smallfish

Hi,
osTicket version: 1.16

How can I setup osTicket then enable user don't need login to web portal to check his ticket as AD account? Just use his email address and ticket number? Because of the users have three different email domains we don't know them use which one.

Thank you.

KevinTheJedi

@smallfish

Easy, you can go to the Client Portal, click Check Ticket Status, and the User can input their email and ticket number to view the ticket. If you would like them to confirm it's them by sending an email after with a link for them to verify you can go to Admin Panel > Settings > Users and enable the option Client Quick Access. If you don't want them to verify simply disable the setting.

Cheers.

smallfish

KevinTheJedi Thanks Kevin, I tried and works.
Another question: Can I use just use one of them, ticket ID or email address to check ticket status ?

Thank you very much!