Missing parts of New agent form

osticket_humak

This is my second install of OSTicket. First one has been in use for few years. Created a new VM, new install of OsTicket. Setting up system why when adding a new agent part of the form is missing? I add some screenshots

osticket_humak

Also LDAP is available in dropdown. For some reasonlanguage is missing. I acn see it when I inspect the html code.

KevinTheJedi

osticket_humak

Maybe because you have the 2FA plugin disabled.

Cheers.

osticket_humak

Even with plugin first enabled and now deleted it makes now difference. Restarted httpd process.

KevinTheJedi

@osticket_humak

Check your error logs for any related errors. I see you are using v1.16, have you downloaded the new plugins from our website?

Cheers.

osticket_humak

Being a new install, I went thru whole setup again and now works fine. No idea what caused that. Everything was downloaded from OsTicket.

osticket_humak

As soon as I install the auth-ldap.phar plugin downloaded from OsTicket and enable it, the problem occurs.

KevinTheJedi

osticket_humak

Did you install/enable the php-ldap extension?

Cheers.

osticket_humak

HI,

All seems fine.

This time a new VM, with Centos 7, PHP from Remi's PHP 8.0 RPM repository for Enterprise Linux 7

Enable plugin, setup exactly same problem. You wrote: check your error logs for any related errors.
So from osticket -> Dashboard -> System logs I just see OsTicket installed, from httpd error_log and ssl_error_log no errors. How can I get more information? I also have Default Log Level: set to debug. nmap from old and new server to the Active Directory Server gives identical results.

osticket_humak

I noticed there is now 1.16.1, with that version everything works fine. I can use LDAP as the backend.