No created user when user create ticket from web

smallfish

I just enabled LDAP plugin and user login osTicket web from AD account, when I login osTicket web as user's AD account and created a ticket, the username and email address are empty:

When I login agent portal as agent account check ticket also no username and email address, user cannot receive ticket created email:

Do you know why?

Thank you.

KevinTheJedi

@smallfish

Seems like the User's email is not valid or is not formatted appropriately. Look in the database to see what the email is and how it's formatted.

Cheers.

smallfish

I checked Mysql table ost_user and found the name is empty, just updated the name and ok now, I don't know why the name is empty, but anyway, now the name is ok.

Thank you so much.