Unable to upgrade to 1.16.x, PHP issue

shimsim

Currently on V1.15.5 and PHP 7.4, wanted to update to V1.16.0 but I'm stuck because if I switch to PHP 8.x I get "HTTP ERROR 500" but if i don't switch, I cant do the update. what am i missing?
Thanks

KevinTheJedi

shimsim

v1.16 supports PHP 8.0 only.

Cheers.

shimsim

I know, that part is clear, the issue is, when I switch my hosting to PHP8.X it breaks the install, I can no longer access the perform the update. Should 1.15.5 still be functional when I switch to PHP8.x ? if yes, how od I troubleshoot what is causing it to give me a 'http error 500" ?

KevinTheJedi

shimsim

No, you upgrade to PHP 8.0, you replace the codebase with the v1.16 files, and login. Then you will be prompted with the upgrader. If you get a 500 error then you need to check your logs for any related errors.

Cheers.

sjswarts

Don't know if this will help. But I had 500 errors too. I think I'm on the right track now.
Tried PHP 8.0 and 8.1 still same problem like you.

I went into the database and set the language and default locale to en_US.

MAKE SURE YOU HAVE A FULL BACKUP!!

/os_config/default_locale = en_US
/os_config/system_language = en_US

shimsim

sjswarts that didnt help, i still get 500 errors when running 1.15.5 and change to PHP 8.x
If i understand correctly from @KevinTheJedi , 1.15.5 wont run on PHP8.x, so I have to upload the update files, then switch to PHP8.x
I did actually do that but I was still getting 500 errors so i could not go in to run the update script .
I guess i am going to need to further troubleshooting with this 500 error issue.

zmeygeruch

shimsim
I'we got error http 500 after update to 1.16. But In the apache logs, I found the incompatibility of the plugin "storage in the file system".

After delete it, i can log into system.

Or you can update it...

BridgetHuang

I have run into the same issue when I try to upgrade 1.14.x (PHP 7.4) to 1.16.x (PHP 8.0).
My action is install libapache2-mod-php8.0 then restart apache, osTicket web come 500 code.
And I check the apache log, there are several php error "Undefined function" occur from osticket code file.
And when I echo php info is actually using the new php version 8.0, still troubleshooting.

KevinTheJedi

@BridgetHuang

You must not have updated your codebase all the way as this was already addressed with v1.16:

https://github.com/osTicket/osTicket/blame/develop/include/class.misc.php#L230

Cheers.

BridgetHuang

KevinTheJedi Thank for reply. What your means?
I have follow the official upgrade step, download 1.16 code on https://osticket.com/download/ and copy "upload" folder to overwrite existed osTicket(1.14) file.

KevinTheJedi

@BridgetHuang

What I mean is the error you are experiencing was fixed in v1.16. If you upgrade/replace the files appropriately you should not be seeing that error.

Cheers.

BridgetHuang

KevinTheJedi I have fix this problem by install lost package "php8.0-mysql" on server, tks!!

sjswarts

zmeygeruch - this is also something I did.

Keep in mind language.phar needs to go into /includes/i18n folder and plugins /include/plugins folder.