Hello how are you. I have been using osticket for a long time, I know how to create departments, predefined and some other things, but I would like to do the following and I would like you to advise me on how to do it:
I have a box noresponderaltomarketing@mydomain.com
If someone sends an email to that box I would like osticket.
1- generate a ticket in a department X (it already exists) or in Y (a new one, I don't care)
2- that it responds automatically with some predefined, type "hello, I send you the frequently asked questions, if you have doubts, reopen the ticket"
3- close the ticket as solved
If the client decides, he can reopen it.
All automatic, how do you advise to do it?