Hello,

I just installed 1.18 in my Centos server, I'd like to custom my ticket number, the format is: Year-ticket subject-ticket number, such as: 2022-ticket subject-000001.
I don't how to define the date and subject.

Thanks you.

  • @smallfish

    Correct, you can only use alphanumeric characters and the padding character (#). You cannot include data from any source (ie. subject, date, etc.).

    Cheers.

@smallfish

There is no 1.18 so you might want to download and install the actual latest version of v1.16 from our website.

Anyways, you can go to Admin Panel > Settings > Tickets and you'll see the Default Ticket Number Format setting. You can edit this to your liking. You cannot however add the subject to the number. You can only add alphanumeric characters.

Cheers.

Hi Kevin,
Sorry it's my fault, my osTicket version is V1.16.
So you mean that I cannot custom ticket number and add Year and ticket subject ? such as 2022-Test-000001?

Thank you so much.

@smallfish

Correct, you can only use alphanumeric characters and the padding character (#). You cannot include data from any source (ie. subject, date, etc.).

Cheers.

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