I just realized that I can't modify some of my existing filters. I get the error message:
"Unable to add this ticket filter. Correct any errors below and try again."
So I createt a new test filter with the same result.
Any help or suggestions?
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Environment details? (see Admin panel -> Dashboard -> Information)
Sorry.
`osTicket Version v1.15.4 (6bd7884) — Up to date
Web Server Software Apache/2.4.52 (Unix)
MySQL Version 5.7.36
PHP Version 7.4.27
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Setting default timezone is highly recommended
Database Information and Usage
Schema XXXXXXX (rdbms.strato.de)
Schema Signature XXXXXX
Space Used 870.56 MiB
Space for Attachments 108.52 MiB
Timezone CET (Interpreted as Europe/Berlin)
Installed Language Packs
Deutsch (German) — de_DE
de — include/i18n/de
Version: modified by osTicket.com.de, for version v1.9
Built: Mon, 10 Dec 18 20:25:31 +0000
English (United States)
en_US — include/i18n/en_US
`
Sorry I found the reason.
I was using a filter with checked "Stop processing further on match!". Because of that I had no filter actions. It seems that that is not working any more. I now have always to choose a filter action.
It would be helpful if the message "Unable to update this ticket filter. Correct any errors below and try again." would say that a filter action is missing.
When it gives that error you can click through the tabs and it should show you more detailed errors on the Filter Actions tab.
Cheers.
