Hi, I am trying to edit the new ticket alert to show the subject line from an email in the alert
My users send in emails via Outlook and the new email alert shows the ticket number, who sent it and the department the ticket is in
In my template I have tried using %{ticket.name} , %{ticket.id} , %{ticket.subject} to get the subject line of the email into the alert but I can only see the body of the email
Any help would be great