Client reset password - username does not work; texts are misleading - osTicket Forum

osTicket 1.10.x (End Of Life) Troubleshooting and Problems
Client reset password - username does not work; texts are misleading

esamo
Jan 19, 2022
Post #1 Wednesday, January 19, 2022 5:19 PM

Hi

This is version v1.14.6 and v1.15.4

ntozier
Jan 19, 2022
Post #2 Wednesday, January 19, 2022 8:11 PM

That would depend I think on if you require your users to register. If you do then they would have a username., If not then they would only have an email address.

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Client reset password - username does not work; texts are misleading

esamo

Hi

This is version v1.14.6 and v1.15.4

ntozier

That would depend I think on if you require your users to register. If you do then they would have a username., If not then they would only have an email address.