Ricsca if instead of treating me like a fool and being a pedantic I had answered my questions, you would save a lot of posts and I would have had the answer to my question!
I would like to point out that this is a support forum ...
I did answer your question(s).
I did not treat you like a fool. I literally pointed you to the answer(s) you sought.
Pointing you to a web page where your answer is located is not pendantic, it is teaching you to fish.
Ricsca It doesn't even make sense to spend so much, so it's better to get a freshdesk subscription ...
I do not use freshdesk (the site you mentioned) but according to their pricing page $15/agent/month is $180/year for 1 agent. The mentioned 3rd party theme would cost less than a single year subscription and is not recurring. I'm not sure how that would make more sense, but you should do what is the right decision for you and/or your company.