Queue to hide to some operators

cosmos16

Hi team
I have osTicket (v1.15.2) and i've tried for 2 days to search a solution in the forum but without success.

I've created 2 queues called ONSITE and HELPDESK and i created 2 users one that manage ticket of queue onsite and one that manage the other one ticket (in queue helpdesk)

when i access as onsite_user or helpdesk_user i can hide tickets of a certain department but on the ribbon above i always see both queues (one empty, one with ticket, it depends on how i have permitted access to operator)

Is possible in some way to see only one queue (the one where i have permission) when i access with an account or another?

Actually:
If i access as Helpdesk_operator i see
HelpdeskQueue (my ticket) | OnsiteQueue (no ticket) | search | New ticket

Wahat i would like:
If i access as Helpdesk_operator
HelpdeskQueue (my ticket) | search | New ticket
If i access as Onsite_operator
OnsiteQueue (with tickets) | search | New ticket

is it possible?

ntozier

Sounds to me like you either added a top level queue to all Agents or your account has access to both queues.

KevinTheJedi

@cosmos16

You created a Global Queue which will show up for all Agents. If you would like to have a Queue that only one Agent sees then you will need to login as them and create a Personal Queue OR send the criteria to them and have them create their own Personal Queue. You can find more information in our Documentation below:

https://docs.osticket.com/en/latest/Agent/Tickets/Personal%20Queues.html

Cheers.

cosmos16

Hi team
I've not tried to add a personal queue because i found it a not elegant solution.
I'd would like something integrated yet in the core.
Anyway thanks for answers until now.
if someone has other ideas, they are accepted :-)

ntozier

Kevin's response is likely the only one that you will get.