SLA Triggers - Point of Execution

Wizdos

So I want to start using the SLA again. To my understanding, this is a "timed" response and/or time to finish type of deal. I would like to use this feature for things like "follow ups" or "reminders". I am wondering, do these trigger an email to the appropriate agent (if configured properly) even though no one is logged in? or does any agent have to be logged in? or does the agent who created the sla have to be logged in in order for the sla to trigger an email?

Thank you for the advice,

Wiz.

ntozier

SLA in osTicket is pretty rudimentary. It is a gauge of time from open to close.
If the ticket exceeds the amount of time in an open state it sends an over due message.
That's it. There is no follow up or reminder after that.