No loguea al portal de agentes

daniraromero

Actualicé mi versión de ostickets, se queda en Login en VERIFYING por favor ayuda.

Daedalus01

¿Puede dar más información sobre la configuración anterior y lo que hizo? ¿Configuraciones y versiones del sistema y pasos seguidos?

Usando el traductor de Google.

Can you you give more information on the previous setup and what you did? System settings and versions and steps taken?

Using google translate.

daniraromero

Daedalus01

Tenía la versión osTicket-v1.14.2 y la actualicé a la osTicket-v1.15.4, siguiendo paso a paso el video publicado https://osticket.com/how-to-upgrade-osticket/

Antes de la actualización se logueaban sin problema los agentes con el pluggin AD

Gracias

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

I do not see a question.

daniraromero

ntozier

Yes, I attach the information image, thanks

ntozier

--- Google Translate ---
I had the version osTicket-v1.14.2 and I updated it to the osTicket-v1.15.4, following step by step the video posted https://osticket.com/how-to-upgrade-osticket/

Before the update, the agents were logged in without any problem with the AD plugin.
--- E nd Google Translate ---

Did you upgrade the Authentication::LDAP and AD plugin?
Have you tried re-entering the credentials in the plugin setup?

daniraromero

ntozier

Yes, I updated the plugin and rewrite credentials. The problem still continue.

KevinTheJedi

@daniraromero

You should check your webserver logs, php error logs, and AD server logs to see if it's failing somewhere.

Cheers.