tdrs Hi, I have the same issue. How do you run the corn job from cpanel-Thanks
First you should really start your own thread with your environment information and problem description.
CPanel is a product that some web hosts use to allow their customers to do certain things. If your host allows you to open a command prompt from Cpanel or allows you to schedule a cron job would not be something that we would know.
Most web hosts allow SSH access to their server, and you could pursue that route.
Then its a matter of
/path/to/php/for/your/webhost /path/to/your/www/api/cron.php
You would have to tailor that for your hosts path to PHP, and your hosts path to your osTicket site.