Daynamic Ticket Field

roiki

Hello,
i am trying to understand the feasibility of the following behavior –

When opening a ticket I want to have a dynamic field only if a specific selection is done.
For example –

Agent open a ticket and select system type from a list. I want to allow additional field (say “serial number”) on the ticket form only if specific system type is selected.

Appreciate response or in case someone manage to find a way to implement similar behavior

My release version is v1.15.3.1

Thank you

Roy

ntozier

So this really depends on what you want to do as to how to do it exactly.

If you want a list to appear when a Help Topic is selected you would:

go to Admin panel -> Manage -> Lists
create your list.
go to Admin panel -> Manage -> Forms
create a form, add your list to it.
go to Admin panel -> Manage -> Help Topics
click on the Help Topic that you want to display the list.
click on the Forms tab
click on the "Add Custom Form", select the form that you created.
Click Save Changes.

If you just want to add a Field, you do it almost the same way.

go to Admin panel -> Manage -> Forms
create a form, add field to it.
go to Admin panel -> Manage -> Help Topics
click on the Help Topic that you want to display the list.
click on the Forms tab
click on the "Add Custom Form", select the form that you created.
Click Save Changes.