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Hello, team I have a problem that I can not solve in local osticket installation below the data of my scenario:
When filling out the plugin configurations, the connection seems to be satisfactory, but when trying to login to osticket / scp it does not authenticate me, but the login hangs around, and when searching for users for the creation of tickets, when checking with the browsers I get "Error Internal Server 500" and does not perform the search in any way, I attach images.
Please if you require more additional data I will be very attentive, thanks in advance I hope to be able to connect since I need to put it into production.
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Things to try:
- Use the IP address of the LDAP/AD server instead of the name (since you didn't specify the DNS server to use).
- If you don't want to use the IP try adding your DNS server to use to do the look up.
- Search user is a username. What you have in there is not a username, its an LDAP string. Try changing this to just a username.