Previously we were using osticketawesome but later we have moved to plain osticket. All the things are working well except the inline videos. Previously we used to have a video upload option when we click on the video icon in rich text editor now it only gives the option to input embedded link.
Since the videos that were uploaded before are showing inline now , I believe it is just a setting issue. Just incase if it is helpful I am adding a screenshot of the database in answer column. We use the osticket amazon S3 plugin.
