Unable to assign or close tasks

df23

I have just installed v1.15.4, created a department, 1 team, 1 admin user, 1 ordinary user.
Both users are in the department and team.
I have created a ticket which has 2 tasks under it.
I have put updates into the tasks but i am unable to assign the tasks to an agent or a team. I also cannot close the tasks.

"Assigned to" says "unassigned". When i try to assign it says "Unable to assign selected task".
When in the task the only status option shown is "open".

There is probably something that i have set up wrong or missed doing but doing searches have not identified anything that looks to be a likely cause.

Any suggestions on what i should look at to resolve this?
thanks
Dave

ntozier

osTicket has two types of accounts.
Users and Agents.

Users are clients, ie people who open tickets for problems.
Users cannot be Admins.

Agents are staff, ie people who answer tickets.
Agents can be Admins.

You would need to make sure that the Agent account that you are using has permissions to Assign tickets.