Good afternoon,
I just setup a new Ubuntu 20.04LTS server and tested an upgrade from osTicket 1.10 to 1.14.x
Everything is working well so far. I am looking for a way to test this system without any emails being sent to ticket openers, agents, etc while we test functionality.
Thanks

@jpichie

Then you can disable SMTP for all system emails, set Default MTA to PHPMailer, and ensure PHPMailer doesn't work (by misconfiguring or by blocking the connections to PHPMailer).

Cheers.

Here are our current settings, looks like PHP Mail is already being used?
Could there be settings somewhere else?
EDIT -- I have already tried disabling SMTP send from our 2 emails we use, and it hangs the ticket process screen, still creates the ticket, and also still sends an email ...
Also, I would like to optimize our mail settings if they are not great at the moment.
thanks

    jpichie
    The setting you need to disable is under email
    /scp/emails.php

    Then your support email address
    Disable
    Fetching Email via IMAP or POP

    Also
    Sending Email via SMTP

      Somehow an email still gets sent to me, but there is a delay now before I receive it

      7 days later

      @jpichie

      Then you are most likely getting the emails from PHPMailer. You can intentionally misconfigure PHPMailer where it breaks and it won't send mails.

      Cheers.

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