I am trying to remove the "Email Address" field from my contact information form, since it's unwanted, but I can't do this because the checkbox to remove that field is greyed out, even though i'm logged in with the Admin account.

I also tried creating a custom form which is identical except without the Email field and i could not find a way to put it in place of the default contact form.

osTicket Version v1.15.3.1 (65ca4e6)
— v1.15.4 is available
Web Server Software LiteSpeed
MySQL Version 10.5.12
PHP Version 7.4.11
OS (unsure, hosted on Hostinger via auto install)

@ness_

osTicket is an email-based software so unique email addresses are required for both Users and Agents. If you don't want to use email addresses then you can use dummy email addresses or modify the code.

Cheers.

5 months later

There is plenty of files. So please let me know which file(s) need to modified?

@aselak you would be on your own to figure that out. It is not a trivial change.

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