hola amigos, tengo problemas despues de 30 días de instalar el software... al momento de crear nuevos tickets el front del usuario final muestra ERROR 500 y en el backoffice la información se guarda a medias:

los antiguos tickets si se muestran completos y se dejan gestionar.
muchas gracias

    guzmandy el problema se solucion borrando tickets ya creados.... debe ser un error de base de datos pero existe una solución definitiva?? gracias

      Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

      Environment details? (see Admin panel -> Dashboard -> Information)

      Unfortunately you haven't provided us with enough information to even begin to diagnose that the problem might have been.
      Error logs?
      Did someone delete tickets from the database instead of the UI?

        ntozier hola, gracias
        mi ambiente es V1.15.3.1
        Error logs? de momento no tengo
        Did someone delete tickets from the database instead of the UI?, no

          There is a whole lot of information missing from your response.

          With out any error logs it would be nigh impossible for us to troubleshoot this.

            ntozier Parece que la solución es colocar Secuencia del número de ticket por defecto: GENERAL TICKET y no colocar RAMDON TICKET

              --- google translate ---
              It seems that the solution is to place the Sequence of the default ticket number: GENERAL TICKET and not to place RAMDON TICKET
              --- end google translate ---

              Sorry, I do not follow your response.

              a year later

              Hi! Can someone help me? I have the same issue, I've searched duplicate items on the DB, but, there's nothing, and I can't delete tickets, because I have a lot to be resolved

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