[Feature Request] Delaying AutoResponse "Ticket created" for customer

ceracon · Oct 4, 2021

Hi there,
as wished I start a new topic on my request

We use osticket in v1.15.3.1 / Patch-1
It would be great if we could set an period of time in minutes to delay the autoresponse E-Mail which the customer receives after creating a ticket.
For example:
i go to ticket.com and create a new ticket with all the details
Ticket is created instantly after saving
I get an e-mail which states the creation of the ticket delayed by the configured time, example an hour.

How could we do this?

Best regards
Jochen

ntozier · Oct 4, 2021

I've re-named your thread to include [Feature Request] in the title.

Feature Requests are done over at github.

Simply open an issue report and prefix the title with [Feature Request].
You can do that here: https://github.com/osTicket/osTicket/issues/new/choose