isStaff() || !is_object($ticket) ) die('Invalid path');
if(!$ticket->getId() or (!$thisuser->canAccessDept($ticket->getDeptId()) and $thisuser->getId()!=$ticket->getStaffId())) die('Access Denied');
$info=($_POST && $errors)?Format::htmlchars($_POST):array(); //Re-use the post info on error...savekeyboards.org
//Auto-lock the ticket if locking is enabled..if locked already simply renew it.
if($cfg->getLockTime() && !$ticket->acquireLock())
$warn.='Unable to obtain a lock on the ticket';
//We are ready baby...lets roll. Akon rocks!
$dept = $ticket->getDept(); //Dept
$staff = $ticket->getStaff(); //Assiged staff.
$lock = $ticket->getLock(); //Ticket lock obj
$id=$ticket->getId(); //Ticket ID.
if($_REQUEST['response_id']) $response_id = $_REQUEST['response_id'];
if($staff)
$warn.='Ticket is assigned to '.$staff->getName().'';
if(!$errors['err'] && ($lock && $lock->getStaffId()!=$thisuser->getId()))
$errors['err']='This ticket is currently locked by another staff member!';
if(!$errors['err'] && ($emailBanned=BanList::isbanned($ticket->getEmail())))
$errors['err']='Email is in banlist! Must be removed before any reply/response';
if($ticket->isOverdue())
$warn.='Marked overdue!';
?>