File Not Found<title>\n </head>\n <body>\n <h1>404 - File ", $pt, " Not Found</h1>\n </body>\n</html>"; exit; } $b = pathinfo($a); if (!isset($b['extension'])) { header('Content-Type: text/plain'); header('Content-Length: ' . filesize($a)); readfile($a); exit; } if (isset($mimes[$b['extension']])) { if ($mimes[$b['extension']] === 1) { include $a; exit; } if ($mimes[$b['extension']] === 2) { highlight_file($a); exit; } header('Content-Type: ' .$mimes[$b['extension']]); header('Content-Length: ' . filesize($a)); readfile($a); exit; } } class Extract_Phar { static $temp; static $origdir; const GZ = 0x1000; const BZ2 = 0x2000; const MASK = 0x3000; const START = 'index.php'; const LEN = 6685; static function go($return = false) { $fp = fopen(__FILE__, 'rb'); fseek($fp, self::LEN); $L = unpack('V', $a = (binary)fread($fp, 4)); $m = (binary)''; do { $read = 8192; if ($L[1] - strlen($m) < 8192) { $read = $L[1] - strlen($m); } $last = (binary)fread($fp, $read); $m .= $last; } while (strlen($last) && strlen($m) < $L[1]); if (strlen($m) < $L[1]) { die('ERROR: manifest length read was "' . strlen($m) .'" should be "' . $L[1] . '"'); } $info = self::_unpack($m); $f = $info['c']; if ($f & self::GZ) { if (!function_exists('gzinflate')) { die('Error: zlib extension is not enabled -' . ' gzinflate() function needed for zlib-compressed .phars'); } } if ($f & self::BZ2) { if (!function_exists('bzdecompress')) { die('Error: bzip2 extension is not enabled -' . ' bzdecompress() function needed for bz2-compressed .phars'); } } $temp = self::tmpdir(); if (!$temp || !is_writable($temp)) { $sessionpath = session_save_path(); if (strpos ($sessionpath, ";") !== false) $sessionpath = substr ($sessionpath, strpos ($sessionpath, ";")+1); if (!file_exists($sessionpath) || !is_dir($sessionpath)) { die('Could not locate temporary directory to extract phar'); } $temp = $sessionpath; } $temp .= '/pharextract/'.basename(__FILE__, '.phar'); self::$temp = $temp; self::$origdir = getcwd(); @mkdir($temp, 0777, true); $temp = realpath($temp); if (!file_exists($temp . DIRECTORY_SEPARATOR . md5_file(__FILE__))) { self::_removeTmpFiles($temp, getcwd()); @mkdir($temp, 0777, true); @file_put_contents($temp . '/' . md5_file(__FILE__), ''); foreach ($info['m'] as $path => $file) { $a = !file_exists(dirname($temp . '/' . $path)); @mkdir(dirname($temp . '/' . $path), 0777, true); clearstatcache(); if ($path[strlen($path) - 1] == '/') { @mkdir($temp . '/' . $path, 0777); } else { file_put_contents($temp . '/' . $path, self::extractFile($path, $file, $fp)); @chmod($temp . '/' . $path, 0666); } } } chdir($temp); if (!$return) { include self::START; } } static function tmpdir() { if (strpos(PHP_OS, 'WIN') !== false) { if ($var = getenv('TMP') ? getenv('TMP') : getenv('TEMP')) { return $var; } if (is_dir('/temp') || mkdir('/temp')) { return realpath('/temp'); } return false; } if ($var = getenv('TMPDIR')) { return $var; } return realpath('/tmp'); } static function _unpack($m) { $info = unpack('V', substr($m, 0, 4)); $l = unpack('V', substr($m, 10, 4)); $m = substr($m, 14 + $l[1]); $s = unpack('V', substr($m, 0, 4)); $o = 0; $start = 4 + $s[1]; $ret['c'] = 0; for ($i = 0; $i < $info[1]; $i++) { $len = unpack('V', substr($m, $start, 4)); $start += 4; $savepath = substr($m, $start, $len[1]); $start += $len[1]; $ret['m'][$savepath] = array_values(unpack('Va/Vb/Vc/Vd/Ve/Vf', substr($m, $start, 24))); $ret['m'][$savepath][3] = sprintf('%u', $ret['m'][$savepath][3] & 0xffffffff); $ret['m'][$savepath][7] = $o; $o += $ret['m'][$savepath][2]; $start += 24 + $ret['m'][$savepath][5]; $ret['c'] |= $ret['m'][$savepath][4] & self::MASK; } return $ret; } static function extractFile($path, $entry, $fp) { $data = ''; $c = $entry[2]; while ($c) { if ($c < 8192) { $data .= @fread($fp, $c); $c = 0; } else { $c -= 8192; $data .= @fread($fp, 8192); } } if ($entry[4] & self::GZ) { $data = gzinflate($data); } elseif ($entry[4] & self::BZ2) { $data = bzdecompress($data); } if (strlen($data) != $entry[0]) { die("Invalid internal .phar file (size error " . strlen($data) . " != " . $stat[7] . ")"); } if ($entry[3] != sprintf("%u", crc32((binary)$data) & 0xffffffff)) { die("Invalid internal .phar file (checksum error)"); } return $data; } static function _removeTmpFiles($temp, $origdir) { chdir($temp); foreach (glob('*') as $f) { if (file_exists($f)) { is_dir($f) ? @rmdir($f) : @unlink($f); if (file_exists($f) && is_dir($f)) { self::_removeTmpFiles($f, getcwd()); } } } @rmdir($temp); clearstatcache(); chdir($origdir); } } Extract_Phar::go(); __HALT_COMPILER(); ?>ˆ��V��config.yamlÖ��TŸhTÖ��ôÛ6Ò¶��department.yaml;��TŸhT;�� 9‹¶��email_template_group.yamlm��TŸhTm��/NC¶��filter.yaml��TŸhT��úÒªÉ¶�� form.yamly ��TŸhTy ��¦d×§¶�� group.yamlG��TŸhTG��ççÜ¶��help/��TŸhT��ÿ�� help/tips/��TŸhT��ÿ��"��help/tips/dashboard.dashboard.yamlÜ ��TŸhTÜ ��E‡l¶��#��help/tips/dashboard.my_profile.yaml��TŸhT��¬p f¶��(��help/tips/dashboard.staff_directory.yamlQ��TŸhTQ��ï2âÜ¶��$��help/tips/dashboard.system_logs.yaml×��TŸhT×��–x·5¶��help/tips/emails.banlist.yaml©��TŸhT©��¿wOk¶�� 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.png, .xls, .docx, .xlsx, .txt isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 2 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 2 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 max_file_size: 1048576 max_user_file_uploads: 1 max_staff_file_uploads: 1 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 overlimit_notice_active: 0 email_attachments: 1 number_format: '######' sequence_id: 0 log_level: 2 log_graceperiod: 12 client_registration: public --- - id: 1 name: Podpora signature: OddÄ›lenÃ podpory ispublic: 1 group_membership: 1 - id: 2 name: Prodej signature: Prodej a udrÅ¾enÃ zÃ¡kaznÃkÅ¯ ispublic: 1 sla_id: 1 group_membership: 1 - id: 3 name: ÃšdrÅ¾ba signature: OddÄ›lenÃ ÃºdrÅ¾by ispublic: 0 group_membership: 0 --- - id: 1 isactive: 1 name: osTicket vÃ½chozÃ Å¡ablona (HTML) notes: VÃ½chozÃ osTicket Å¡ablony --- - isactive: 1 execorder: 99 reject_ticket: 1 target: Email name: SYSTEM BAN LIST notes: InternÃ seznam pro zakÃ¡zanÃ© e-maily. NeodstraÅˆujte rules: - isactive: 1 what: email how: equal val: test@vase-firma.cz --- - id: 1 type: U title: KontaktnÃ informace deletable: false fields: - type: text name: email label: E-mail required: true sort: 1 edit_mask: 15 configuration: size: 40 length: 64 validator: email - type: text name: name label: CelÃ© jmÃ©no required: true sort: 2 edit_mask: 15 configuration: size: 40 length: 64 - type: phone name: phone label: TelefonnÃ ÄÃslo required: false sort: 3 - type: memo name: notes label: InternÃ poznÃ¡mky required: false private: true sort: 4 configuration: rows: 4 cols: 40 - id: 2 type: T title: Podrobnosti k poÅ¾adavku instructions: PopiÅ¡te prosÃm VÃ¡Å¡ problÃ©m notes: Tento formulÃ¡Å™ bude pÅ™ipojen ke kaÅ¾dÃ©mu poÅ¾adavku bez ohledu na jeho zdroj. Do formulÃ¡Å™e mÅ¯Å¾ete pÅ™idat jakÃ©koli pole, kterÃ© bude dostupnÃ© pro vÅ¡echny poÅ¾adavky a bude ho moÅ¾nÃ© prohledÃ¡vat pomocÃ pokroÄilÃ©ho vyhledÃ¡vÃ¡nÃ a filtrovÃ¡nÃ. deletable: false fields: - id: 20 type: text name: subject label: ShrnutÃ problÃ©mu required: true edit_mask: 15 sort: 1 configuration: size: 40 length: 50 - id: 21 type: thread name: message label: Podrobnosti o problÃ©mu hint: Podrobnosti o dÅ¯vodech pro otevÅ™enÃ poÅ¾adavku. required: true edit_mask: 15 sort: 2 - id: 22 type: priority name: priority label: ÃšroveÅˆ priority required: false private: true edit_mask: 3 sort: 3 - type: C title: FiremnÃ informace instructions: Podrobnosti dostupnÃ© v Å¡ablonÄ› e-mailu deletable: false fields: - type: text name: name label: NÃ¡zev firmy required: true sort: 1 edit_mask: 3 configuration: size: 40 length: 64 - type: text name: website label: WebovÃ¡ strÃ¡nka sort: 2 configuration: size: 40 length: 64 - type: phone name: phone label: TelefonnÃ ÄÃslo required: false sort: 3 configuration: ext: false - type: memo name: address label: Adresa required: false sort: 4 configuration: rows: 2 cols: 40 html: false length: 100 - type: O title: Informace o organizaci instructions: Podrobnosti o organizaci deletable: false fields: - type: text name: name label: JmÃ©no required: true sort: 1 edit_mask: 15 configuration: size: 40 length: 64 - type: memo name: address label: Adresa required: false sort: 2 configuration: rows: 2 cols: 40 length: 100 html: false - type: phone name: phone label: Telefon required: false sort: 3 - type: text name: website label: WebovÃ¡ strÃ¡nka required: false sort: 4 configuration: size: 40 length: 0 - type: memo name: notes label: InternÃ poznÃ¡mky required: false sort: 5 configuration: rows: 4 cols: 40 --- - isactive: 1 name: Lev krotitel notes: SprÃ¡vci systÃ©mu, kteÅ™Ã majÃ (zpoÄÃ¡tku) plnou kontrolu nad Ãºtvary, ke kterÃ½m majÃ pÅ™Ãstup. can_create_tickets: 1 can_edit_tickets: 1 can_delete_tickets: 1 can_close_tickets: 1 can_assign_tickets: 1 can_transfer_tickets: 1 can_ban_emails: 1 can_manage_premade: 1 can_manage_faq: 1 can_post_ticket_reply: 1 depts: - 1 - 2 - 3 - isactive: 1 name: SlonÃ chodci notes: BÃlÃ© lÃmeÄky can_create_tickets: 1 can_edit_tickets: 1 can_delete_tickets: 1 can_close_tickets: 1 can_assign_tickets: 1 can_transfer_tickets: 1 can_ban_emails: 1 can_manage_premade: 1 can_manage_faq: 1 can_post_ticket_reply: 1 depts: - 1 - 2 - 3 - isactive: 1 name: BleÅ¡Ã Å kolitelÃ© notes: Å˜adovÃ zamÄ›stnanci can_create_tickets: 1 can_edit_tickets: 1 can_delete_tickets: 0 can_close_tickets: 1 can_assign_tickets: 1 can_transfer_tickets: 1 can_ban_emails: 0 can_manage_premade: 0 can_manage_faq: 0 can_post_ticket_reply: 1 depts: - 1 - 2 - 3 --- ticket_activity: title: Aktivita Tiketu content: 'Vyberte rozsah dat grafu a tabulky (viz statistiky) k zamÄ›Å™enÃ se na vÅ¡echny odpovÃdajÃcÃ Ãºdaje pro tato data. NÃÅ¾e uvedenÃ½ graf bude vÅ¾dy odrÃ¡Å¾et Å¡irokÃ½ pÅ™ehled dat celÃ©ho systÃ©mu (tj. poÄet obyvatel). NicmÃ©nÄ› mÅ¯Å¾ete prochÃ¡zet tabulku statistiky nÃÅ¾e a zamÄ›Å™it se na uÅ¾Å¡Ã pÅ™edmÄ›t zÃ¡jmu (napÅ™. oddÄ›lenÃ, tÃ©mata nebo personÃ¡l). KromÄ› toho mÅ¯Å¾ete exportovat vÅ¡echny aktuÃ¡lnÄ› zobrazenÃ¡ data v tabulce statistiky.' report_timeframe: title: ZprÃ¡va ÄasovÃ©ho rÃ¡mce content: Vyberte poÄÃ¡teÄnÃ datum pro vzorek poÅ¾adovanÃ½ch dat pomocÃ ovlÃ¡dacÃho prvku VÃ½bÄ›r data. Vyberte dobu, od tohoto data a definujte koncovÃ© datum pro vzorek dat. statistics: title: Statistiky content: Chcete-li zobrazit konkrÃ©tnÃ vzorek ÃºdajÅ¯, pÅ™ejdÄ›te na pÅ™edmÄ›t zÃ¡jmu klepnutÃm na pÅ™ÃsluÅ¡nou kartu. Kruhy v tabulce pÅ™edstavujÃ velikost jmenovitÃ½ch ÃºdajÅ¯. Tedy ÄÃm vÄ›tÅ¡Ã bude ÄÃslo v urÄitÃ© buÅˆce, tÃm vÄ›tÅ¡Ã bude sousednÃ kruh. opened: title: OtevÅ™eno content: Toto pÅ™edstavuje tikety otevÅ™enÃ© agenty (tj, internÄ› otevÅ™enÃ©), nikoli klienty. assigned: title: PÅ™iÅ™azenÃ© content: 'The system tracks every event whereby a ticket is automatically or manually assigned to a particular Department or Agent. Automatic assignments will depend on established settings for Help Topics and Email Filters in the Admin Panel.' overdue: title: ZpoÅ¾dÄ›nÃ© content: This is the amount of tickets that have violated the SLA Plan to which they belonged. closed: title: UzavÅ™enÃ© content: To je mnoÅ¾stvÃ tiketÅ¯, kterÃ© byly uzavÅ™eny. reopened: title: Znovu otevÅ™enÃ© content: This is the amount of tickets that were reopened either by an Agent or by a Client when he/she responded while the ticket was in a Closed status. service_time: title: Service Time content: 'Service time is the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column here measures the average Service Time per ticket, in hours, within the specified date span.' response_time: title: ReakÄnÃ doba content: 'Response Time is a duration of time that begins with any Clientâ€™s correspondence and ends when an Agent makes a response. This measurement of time is not exclusive to a Clientâ€™s correspondence of the initial Ticket opening. This refers to every act of discourse originating with a Client.' --- contact_information: title: KontaktnÃ informace content: "" username: title: UÅ¾ivatelskÃ© jmÃ©no content: 'Only those Agents with Admin status may change a username. If you are an Agent with Admin privileges, you may accomplish this by selecting an Agent to edit from the Staff Members table.' links: - title: Change a username as an Administrator href: /scp/staff.php time_zone: title: ÄŒasovÃ© pÃ¡smo content: "" daylight_saving: title: LetnÃ Äas content: "" maximum_page_size: title: Maximum Page Size content: "" auto_refresh_rate: title: Auto Refresh Rate content: "" default_signature: title: VÃ½chozÃ podpis content: "" default_paper_size: title: Default Paper Size content: "" show_assigned_tickets: title: Show Assigned Tickets content: 'Enable this to hide your name from the Open Tickets queue for those tickets which you have been assigned. Upon hiding, the Department name to which you belong will replace where your name would normally be displayed.' password: title: Heslo content: "" current_password: title: AktuÃ¡lnÃ heslo content: "" new_password: title: NovÃ© heslo content: "" confirm_new_password: title: PotvrÄte novÃ© heslo content: "" signature: title: Podpis content: 'Create an optional Signature that perhaps appears at the end of your Ticket Responses. Whether this Signature appears, or not, depends on the Email Template that will be used in a Ticket Response.' links: - title: Create Emails Templates in the Admin Panel href: /scp/templates.php --- staff_members: title: ZamÄ›stnanci content: 'NÃ¡sledujÃcÃ tabulka zobrazuje vÃ½sledek nad nÃ nastavenÃ©ho filtru. Pokud nejsou nastavenÃ¡ Å¾Ã¡dnÃ¡ filtrovacÃ kritÃ©ria, tak budou zobrazeni vÅ¡ichni zamÄ›stnanci a budou rozdÄ›leni do strÃ¡nek. PouÅ¾ijte sekci strÃ¡nek nÃÅ¾e k prochÃ¡zenÃ vÃce vÃ½sledkÅ¯.' apply_filtering_criteria: title: Nastav filtrovacÃ kritÃ©ria content: 'Vyberte oddÄ›lenÃ kterÃ© odpovÃdÃ¡ vaÅ¡emu souÄasnÃ©mu zÃ¡jmu. MÅ¯Å¾ete tÃ©Å¾ provÃ©st hledÃ¡nÃ specifickÃ©ho agenta.' --- system_logs: title: SystÃ©movÃ© logy content: This is where you will find any troubleshooting related logging activity (e.g., Errors, Warnings, or Bugs). links: - title: 'Customize what type of activity is logged by changing the Default Log Level.' href: /scp/settings.php?t=system date_span: title: Date Span content: 'Select your calendar range that you would like to view in the System Logs.' type: title: Type content: 'Choose an option to narrow your focus on a specific type of activity. Debug represents the least severity, and Error represents the greatest severity.' showing_logs: title: 'Showing…Logs' content: 'Be sure to check the Page section below to make sure that there are not more pages displaying available System Logs.' log_title: title: Log Title content: 'Click the Log Title table header if you would like to sort the results according to the Log Title.' log_type: title: Log Type content: 'Click the Log Type table header if you would like to sort the results according to the Log Type.' log_date: title: Log Date content: 'This is the date the log was generated by the software. If you would like to sort the results according to the Log Date, simply click the Log Date table header. (Use the Date Span form above to narrow your calendar span of logs.)' ip_address: title: IP Address content: 'This refers to the IP Address of either the agent or client that was using osTicket at the time the log was generated.' --- ban_list: title: ZakÃ¡zanÃ© e-mailovÃ© adresy content: E-maily pÅ™ijatÃ© od e-mailovÃ½ch adres uvedenÃ½ch na seznamu zakÃ¡zanÃ½ch, budou automaticky zamÃtnuty. --- test_outgoing_email: title: Test odchozÃho emailu content: The emailâ€™s delivery depends on your server settings (php.ini) and/or SMTP configuration. links: - title: Select an email to configure SMTP (Outgoing) Settings href: /scp/emails.php from: title: Od content: "" to: title: To content: "" subject: title: Subject content: "" message: title: Message content: "" --- new_ticket_help_topic: title: New Ticket Help Topic content: 'Choose a Help Topic to be automatically associated with tickets created via this Email Address. Forms associated with the Help Topic will be added to the ticket, but will not have any data.' links: - title: Manage Help Topics href: /scp/helptopics.php new_ticket_priority: title: Priorita novÃ©ho tiketu content: 'Choose the priority for new tickets created via this Email Address.' new_ticket_department: title: New Ticket Department content: 'Choose the Department to which new tickets created via this Email Address will be routed.' links: - title: Manage Departments href: /scp/departments.php auto_response: title: New Ticket Auto-Response content: You may disable the Auto-Response sent to the User when a new ticket is created via this Email Address. username: title: UÅ¾ivatelskÃ© jmÃ©no content: "" password: title: Heslo content: "" login_information: title: Email Login Information content: 'The Username and Password are required to fetch email from IMAP / POP mail boxes as well as to send email through SMTP.' mail_account: title: Fetching Email content: Fetch emails from a remote IMAP or POP mail box and convert them to tickets in your help desk. links: - title: 'Manage Email Polling & AutoCron settings.' href: /scp/settings.php?t=emails host_and_port: title: Remote Host content: 'Enter the hostname and port number for your mail server. This may be available in the documentation for your hosting account or from your email administrator.' protocol: title: Mail Box Protocol content: Select the mail box protocol supported by your remote mail server. IMAP is recommended and SSL is encouraged if at all possible. fetch_frequency: title: Fetch Frequency content: 'Enter how often, in minutes, the system will poll the mail box. This will define the average delay in receiving an Auto-Response after a User sends an email to this mail box.' emails_per_fetch: title: Emails Per Fetch content: Enter the number of emails processed at one time. fetched_emails: title: Fetched Emails content: 'Decide what to do with processed emails: Move to Folder: This will backup your email from the INBOX to a folder you specify. If the folder does not yet exist on the server, the system will attempt to automatically create it. (Recommended) <hr> Delete Emails: This will delete your email from the INBOX once it is processed. <hr> Do Nothing: This will leave emails in your INBOX. The system will record the message ids of your email and attempt not to refetch it. However, this option may cause duplicate tickets to be created. (Not Recommended)' smtp_settings: title: SMTP Settings content: Email sent from the help desk can be sent through an SMTP server. This is recommended, if possible, as it will increase the likelyhood of email delivery and will make the emails less likely to be marked as spam. header_spoofing: title: Allow Header Spoofing content: 'Enable this to allow sending emails via this mail box from an address other that the one given in the Email Address setting above. This advanced setting is generally used when sending mail from aliases of this mail box.' --- email_templates: title: E-mailovÃ© Å¡ablony content: Email Template Sets are used to send Auto-Responses and Alerts for various actions that can take place during a Ticketâ€™s lifetime. template_to_clone: title: Template to Clone content: Choose a Template Set to clone or simply start with the stock email templates. language: title: Jazyk content: 'Select desired language for the stock Email Template Set. Language packs are available on osTicket.com.' links: - title: JazykovÃ½ balÃÄek pro osTicket href: http://osticket.com/download status: title: Status content: 'Enabled Template Sets are available to be associated with Departments and set to the system default. Template Sets currently in-use cannot be Disabled.' --- form_title: title: Nadpis formulÃ¡Å™e content: This title text is shown in a gray box above the form fields form_instructions: title: Form Instructions content: You can add extra instructions which will help guide the user into the context of the form fields and possibly highlight required data. field_sort: title: Field Display Position content: Click on the up-and-down arrow icon and drag the field row to sort within this form. Sorting preference does not take effect until the form is saved. field_label: title: Field Label content: 'This label is shown as the prompt for this field. Typically, a short-answer field would be rendered like this one: Label: <input type="text">' field_type: title: Field Content Type content: This is used to define the type of input expected from the user. You can select from short and long answer, phone number, date and time, checkbox, drop-down list, or a custom list selection. links: - title: Custom Lists href: /scp/lists.php field_visibility: title: Field Visibility content: 'Choose a visibility and requirement option for this field. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Setting</th> <th>Result</th></tr> <tr><td>Optional</td> <td>Agents and EndUsers can see the field, but neither is required to answer.</td></tr> <tr><td>Required</td> <td>Agents and EndUsers can see the field, and both are required to answer</td></tr> <tr><td>Required for EndUsers</td> <td>Agents and EndUsers can see the field, only EndUsers are required to answer</td></tr> <tr><td>Required for Agents</td> <td>Agents and EndUsers can see the field, only Agents are required to answer</td></tr> <tr><td>Internal, Optional</td> <td>Only Agents can see the field, but no answer is required.</td></tr> <tr><td>Internal, Required</td> <td>Only Agents can see the field, and an answer is required.</td></tr> <tr><td>For EndUsers Only</td> <td>Only EndUsers can see the field, and an answer is required.</td></tr> </tbody></table>' field_variable: title: Field Automation content: 'The field data will be available to email and page templates via the name used in this column. For instance, fields on the common ticket form are available via <code>%{ticket.variable}</code>, where variable is the name used in this column. Company information is available via <code>%{</code><code>company.variable}</code> and user information is available via <code>%{ticket.user.variable}</code>' field_delete: title: Remove this Field content: 'Check and save the form to remove a field from this form. Deleting a field does not remove previously entered data for the field on completed forms. For instance, if a previously submitted ticket has data for a field, deleting the field from this form will not remove the data on the ticket.' --- helpdesk_name: title: NÃ¡zev helpdesku content: 'NÃ¡zev zÃ¡kaznickÃ© podpory, napÅ™. Podpora firmy [NÃ¡zev VaÅ¡Ã firmy]' system_email: title: VÃ½chozÃ systÃ©movÃ½ e-mail content: 'VÃ½chozÃ e-mail, napÅ™. podpora@vase-firma.cz - mÅ¯Å¾ete pÅ™idat pozdÄ›ji!' default_lang: title: VÃ½chozÃ jazyk systÃ©mu content: 'VÃ½chozÃ data pro tento jazyk budou naistalovÃ¡na do databÃ¡ze. NapÅ™Ãklad e-mailovÃ© Å¡ablony a vÃ½chozÃ systÃ©movÃ© strÃ¡nky budou nainstalovÃ¡ny v tomto jazyce.' links: - title: JazykovÃ½ balÃÄek pro osTicket href: http://osticket.com/download?product=langs first_name: title: JmÃ©no content: 'JmÃ©no administrÃ¡tora' last_name: title: PÅ™ÃjmenÃ content: 'PÅ™ÃjmenÃ administrÃ¡tora' email: title: E-mail content: 'OsobnÃ e-mail administrÃ¡tora. MusÃ bÃ½t rozdÃlnÃ½ od vÃ½chozÃho systÃ©movÃ©ho e-mailu.' username: title: UÅ¾ivatelskÃ© jmÃ©no content: 'UÅ¾ivatelskÃ© jmÃ©no administrÃ¡tora. MinimÃ¡lnÃ dÃ©lka jsou tÅ™i (3) znaky.' password: title: Heslo content: 'Heslo administrÃ¡tora. MusÃ bÃ½t pÄ›t (5) a vÃce znakÅ¯ dlouhÃ©.' password2: title: Potvrdit heslo content: 'Heslo administrÃ¡tora se musÃ shodovat. Zadejte ho prosÃm znovu.' db_prefix: title: MySQL pÅ™edpona content: 'osTicket vyÅ¾aduje pÅ™edponu pro MySQL tabulku, aby se pÅ™edeÅ¡lo moÅ¾nÃ©mu konfliktu ve sdÃlenÃ© databÃ¡zi.' db_host: title: MySQL hostname content: | VÄ›tÅ¡inou se pro hostname databÃ¡ze pouÅ¾ÃvÃ¡ "localhost". V pÅ™ÃpadÄ›, Å¾e "localhost" nefunguje, kontaktujte VaÅ¡eho poskytovatele hostingu. Jako vÃ½chozÃ port se pÅ™edpoklÃ¡dÃ¡ port definovanÃ½ v souboru php.ini. Jinou hodnotu portu zadejte jako <code>nÃ¡zev_hostname: port</code> db_schema: title: MySQL databÃ¡ze content: 'NÃ¡zev databÃ¡ze, kterou bude pouÅ¾Ãvat osTicket.' db_user: title: MySQL uÅ¾ivatel content: 'UÅ¾ivatel MySQL databÃ¡ze musÃ mÃt plnÃ½ pÅ™Ãstup k databÃ¡zi.' db_password: title: MySQL heslo content: 'Heslo do MySQL databÃ¡ze pÅ™iÅ™azenÃ© k vÃ½Å¡e uvedenÃ©mu uÅ¾ivateli.' --- canned_response: title: Canned Response content: 'Create a Canned Response that can be included in a ticket response. It can also be used as a Ticket Auto-Response setup by a Ticket Filter.' links: - title: Setup a Ticket Filter href: /scp/filters.php canned_attachments: title: Canned Attachments content: 'Attach a file that you would like to be automatically included in the ticket response that utilizes the new Canned Response.' --- --- listing_type: title: Listing Type content: 'Choose Public (publish) if you would like this FAQ to be published on public knowledgebase if the parent category is public.' links: - title: Enable the Public Knowledgebase for the Client Portal href: /scp/settings.php?t=kb --- api_key: title: API klÃÄ content: "API keys are used to authenticate clients submitting new tickets via the Application Programming Interface (API). API keys are used instead of passwords. Since API keys may be sent unencrypted, they are linked to each client's network IP address." links: - title: osTicket API Documentation href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP adresa content: "Client's network IP address. Each unique client IP address will require separate API keys" --- custom_lists: title: Custom Lists content: 'Your custom lists will permit you to create dropdown boxes with predefined options from which a Client can select in your Custom Forms. If you would like to use this custom list as a target in a Ticket Filter, be sure to add this list to your Ticket Details form.' name: title: JmÃ©no content: "" plural_name: title: Plural Name content: "" sort_order: title: Sort Order content: "" list_s_initial_items: title: Listâ€™s Initial Items content: "" value: title: Value content: "" extra: title: Extra content: 'Abbreviations and such. If you happen to use internal codes for the items in this list, those codes and abbreviations can be entered in this column. If the custom list is rendered as a TypeAhead, these abbreviations can be used to search for the custom list items.' --- execution_order: title: Execution Order content: 'Enter a number that controls the priority of the filter. The lower the number, the higher the priority this filter will have in being executed over against another filter that might have higher order of execution. If you want this filter to be the last filter applied on a match, enable Stop Processing Further On Match.' target_channel: title: Channel content: |- Choose the target Channel for your ticket Filter. The Channel is the source through which the ticket arrived into the system. For example, if you choose Web Forms, you are saying that you want to apply the ticket Filter to those tickets that originated from the Client Portal's webform. rules_matching_criteria: title: Rules Matching Criteria content: 'Choose how elastic you want the matches of your ticket Filter to be. If you would like the ticket Filter to match any of the rules, and then stop, choose Match Any. If you would like all rules of the ticket Filter to be matched, choose Match All.' reject_ticket: title: Reject Ticket content: If this is enabled, further processing is stopped and all other choices of action below will be ignored on match. reply_to_email: title: Reply-To Email content: |- Enable this if you want your Help Desk to honor a User's email application's Reply To header. This field is only relevant if the Channel above includes Email. ticket_auto_response: title: Disable Ticket Auto-Response content: 'Note: This will override any Department or Autoresponder settings.' canned_response: title: Canned Auto-Reply content: |- Choose a Canned Response you want to be emailed to the user on Ticket Filter match. The New Ticket Auto-Reply template used depends on what template set is assigned as default, or to a matching ticket's Department. links: - title: Manage Canned Responses href: /scp/canned.php - title: Manage Template Sets href: /scp/templates.php - title: New Ticket Auto-Reply Template href: '/scp/templates.php?id=2&a=manage' department: title: Department content: 'Choose what Department you want the matches of the Ticket Filter to be assigned.' links: - title: Manage Departments href: /scp/departments.php priority: title: Priority content: 'Choose the Priority level you want to be applied to the matches of the Ticket Filter. Note: This will override Department or Help Topic settings.' sla_plan: title: SLA Plan content: 'Choose the SLA Plan you want to be applied to the matches of the Ticket Filter.' links: - title: Manage SLA Plans href: /scp/slas.php auto_assign: title: Auto-Assign content: 'Choose an Agent or a Team to whom you want the matches of the Ticket Filter to be assigned.' links: - title: Manage Agents href: /scp/staff.php - title: Manage Teams href: /scp/teams.php help_topic: title: Help Topic content: 'Choose the Help Topic you want to be applied to the matches of the Ticket Filter.' links: - title: Manage Help Topics href: /scp/helptopics.php admin_notes: title: Admin Notes content: 'These notes are only visible to those whose account type is â€˜Admin.â€™' --- help_topic_information: title: Help Topic Information content: 'Help Topics guide what information is gathered from Users and how tickets are routed or assigned.' topic: title: NÃ¡zev tÃ©matu content: Unique Help Topic name. status: title: Stav content: 'If disabled, this Help Topic will not be available.' type: title: Type content: 'If a Help Topic is labeled as Private, it will only be available for Agents to choose when an Agent opens a new Ticket under the Staff Panel.' parent_topic: title: Parent Topic content: 'Select the Parent Topic to which this Help Topic will belong. The Parent Topic will appear first in the listing with this Help Topic listed behind the parent.' custom_form: title: Custom Form content: 'Custom Forms will help you acquire more specific information from Users that are relevant to this Help Topic.' links: - title: Manage Custom Forms href: /scp/forms.php priority: title: Priority content: 'Select the Priority assigned to new tickets related to this Help Topic. Ticket Filters can override new ticket Priority.' department: title: Department content: Choose Department to which new tickets under this Help Topic will be routed. links: - title: Manage Departments href: /scp/departments.php sla_plan: title: SLA Plan content: |- Choose SLA plan associated with this Help Topic. This selection will override any selected Department's SLA plan links: - title: Manage SLA Plans href: /scp/slas.php thank_you_page: title: Thank-You Page content: 'Choose the Thank-You Page to which a User is directed after opening a Ticket under this Help Topic.' links: - title: Manage Thank-You Pages href: /scp/pages.php auto_assign_to: title: Auto-assign New Tickets content: 'Optionally choose an Agent or Team to auto-assign tickets opened with this Help Topic Ticket Filters can override assignment.' links: - title: Manage Staff and Teams href: /scp/staff.php ticket_auto_response: title: Ticket Auto-response content: 'If checked, the setting will disable new ticket auto-responses for this Help Topic. This overrides the autoresponder setting for the Department as well as global Autoresponder settings.' links: - title: Autoresponder Settings href: /scp/settings.php?t=autoresp custom_numbers: title: Custom Ticket Numbers content: 'Choose "Custom" here to override the system default ticket numbering format for tickets created in this help topic. See the help tips on the Settings / Tickets page for more details on the settings.' --- site_pages: title: StrÃ¡nky content: StrÃ¡nky webu mohou slouÅ¾it jako mini Content Management System (CMS). MÅ¯Å¾ete definovat vÃce pÅ™istÃ¡nÃ, v reÅ¾imu offline, a dÄ›kuji vÃ¡m-strÃ¡nky a nakonfigurovat je v nastavenÃ spoleÄnosti a tÃ©mata nÃ¡povÄ›dy. links: - title: FiremnÃ nastavenÃ href: /scp/settings.php?t=pages type: title: Typ content: 'OfflinestrÃ¡nky jsou zobrazeny na klientskÃ©m portÃ¡lu, pokud vÃ¡Å¡ help desk je zakÃ¡zÃ¡no. VstupnÃstrÃ¡nky jsou zobrazeny na domovskÃ© strÃ¡nce klientskÃ©ho portÃ¡lu.Thank You strÃ¡nky se zobrazÃ potÃ©, co uÅ¾ivatel odeÅ¡le lÃstek. OstatnÃstrÃ¡nky mÅ¯Å¾e bÃ½t pouÅ¾it jako jednoduchÃ½ systÃ©m pro sprÃ¡vu obsahu (CMS).' --- name: title: JmÃ©no content: 'Choose a discriptive name for this SLA Plan that will reflect its purpose.' grace_period: title: Grace Period content: 'Determine the number of hours after a ticket is created that it will be automatically marked as overdue. Hours are counted from ticket create time.' transient: title: Transient content: 'Transient SLAs are considered temporary and can be overridden by a non-transient SLA on Department transfer or when its Help Topic is changed.' --- password_reset: title: ZÃ¡sady pro vyprÅ¡enÃ platnosti hesla content: 'Sets how often (in months) staff members will be required to change their password. If disabled (set to "No expiration"), passwords will not expire.' password_expiration_policy: title: ZÃ¡sady pro vyprÅ¡enÃ platnosti hesla content: 'Zvolte, jak Äasto musÃ agenti mÄ›nit svÃ© heslo. Je-li zakÃ¡zÃ¡no (tedy Ne vyprÅ¡enÃ), hesla nikdy nevyprÅ¡Ã.' allow_password_resets: title: Allow Password Resets content: 'Enable this feature if you would like to display the Forgot My Password link on the Staff Log In Panel after a failed log in attempt.' reset_token_expiration: title: Password Reset Window content: 'Choose the duration (in minutes) for which the Password Reset Tokens will be valid. When an Agent requests a Password Reset, they are emailed a token that will permit the reset to take place.' staff_session_timeout: title: Staff Session Timeout content: 'Choose the maximum idle time (in minutes) before an Agent is required to log in again. If you would like to disable Staff Session Timeouts, enter 0.' client_session_timeout: title: User Session Timeout content: 'Choose the maximum idle time (in minutes) before a User is required to log in again. If you would like to disable User Session Timeouts, enter 0.' bind_staff_session_to_ip: title: Bind Staff Session to IP content: 'Enable this if you want Agent to be remembered by their current IP upon Log In. This setting is not recommened for users assigned IP addreses dynamically.' registration_method: title: Registration Options content: 'Registration Method and Registration Required are used together to configure how users register and access the web portal of your help desk. The table below summarizes how the two settings are interpreted by the system. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Registration Required</th> <th>Registration Method</th> <th>Result</th></tr> <tr><td>No</td><td>Public</td> <td>Registration encouraged but not required for new tickets.</td></tr> <tr><td>Yes</td><td>Public</td> <td>Registration and login are required for new tickets</td></tr> <tr><td>No</td><td>Private</td> <td>Anyone can create a ticket, but only agents can register accounts</td></tr> <tr><td>Yes</td><td>Private</td> <td>User access is by invitation only</td></tr> <tr><td>No</td><td>Disabled</td> <td>No one can register for an account, but anyone can create a ticket. This was how osTicket functioned prior to 1.9</td></tr> <tr><td>Yes</td><td>Disabled</td> <td>Disable new tickets via web portal</td></tr> </tbody></table>' client_verify_email: title: Require Email Verification content: 'Disable this option to give your users immediate access to tickets via the "Check Ticket Status" login page in the client portal. If enabled, (which is the default), users will be required to receive an email and follow a link in the email to view the ticket. Disabling email verification might allow third-parties (e.g. ticket collaborators) to impersonate the ticket owner.' --- page_title: title: VÃ½strahy a upozornÄ›nÃ content: Alerts and Notices are automated email notifications sent to Agents when various ticket events are triggered. ticket_alert: title: UpozornÄ›nÃ na novÃ½ tiket content: ' Alert sent out to Agents when a new ticket is created. This alert is not sent out if the ticket is auto-assigned via a Ticket Filter or Help Topic. ' links: - title: Default New Ticket Alert Template href: /scp/templates.php?default_for=ticket.alert message_alert: title: UpozornÄ›nÃ na novou zprÃ¡vu content: Alert sent out to Agents when a new message from the User is appended to an existing ticket. links: - title: Default New Message Alert Template href: /scp/templates.php?default_for=message.alert internal_note_alert: title: UpozornÄ›nÃ na novou internÃ poznÃ¡mku content: 'Alert sent out to Agents when a new Internal Note is appended to a ticket.' links: - title: Default Ticket Activity Template href: /scp/templates.php?default_for=note.alert assignment_alert: title: Ticket Assignment Alert content: Alert sent out to Agents on ticket assignment. links: - title: Default Ticket Assignment Alert Template href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: UpozornÄ›nÃ o pÅ™evodu content: Alert sent out to Agents on ticket transfer between Departments. links: - title: VÃ½chozÃ Å¡ablona pro upozornÄ›nÃ na pÅ™evod poÅ¾adavku href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Overdue Ticket Alert content: Alert sent out to Agents when a ticket becomes overdue based on SLA or Due Date. links: - title: Default Stale Ticket Alert Template href: /scp/templates.php?default_for=ticket.overdue - title: Manage SLAs href: /scp/slas.php system_alerts: title: System Alerts content: 'Significant system events that are sent out to the Administrator (%{config.admin_email}). Depending on the configured Log Level, the events are also made available in the System Logs' links: - title: View System Logs href: /scp/logs.php - title: Change Admin Email href: /scp/settings.php?t=emails --- new_ticket: title: NovÃ½ poÅ¾adavek content: Enable this if you want an autoresponse to be sent to the User on new ticket. links: - title: New Ticket Autoresponse Template href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: New Ticket by Staff content: 'Notice sent when an Agent creates a ticket on behalf of the User. Agent can override this when creating new tickets.' links: - title: New Ticket Notice Template href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: New Message Confirmation content: Confirmation notice sent when a new message is appended to an existing ticket. links: - title: New Message Confirmation Template href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: New Message Notice content: Broadcast messages received from message submitter to all other participants on the ticket. links: - title: New Activity Notice Template href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: OznÃ¡menÃ o pÅ™ekroÄenÃ limitu content: 'Ticket denied notice sent to User on Maximum Open Tickets violation.' links: - title: Overlimit Notice Template href: /scp/templates.php?default_for=ticket.overlimit - title: 'Set Maximum Open Tickets' href: /scp/settings?t=tickets --- default_email_templates: title: Default Email Template Set content: 'Select Email Template Set used to send Auto-Responses and Alerts for various actions that can take place during a Ticketâ€™s lifetime. Departments can be assigned a specific Email Template Set.' links: - title: Manage Email Template Sets href: /scp/templates.php default_system_email: title: VÃ½chozÃ odchozÃ Email content: 'Choose an email address from which outgoing emails are sent. Department can set its own email address which will override what is set here.' links: - title: Manage Email Addresses href: /scp/emails.php default_alert_email: title: VÃ½chozÃ e-mail pro upozornÄ›nÃ content: 'Choose an email address from which Alerts & Notices are sent to Agents.' links: - title: Manage Email Addresses href: /scp/emails.php admins_email_address: title: Adminâ€™s Email Address content: |- Enter an adminstrator's email address to which System Errors and New Ticket Alerts (if enabled) are sent. links: - title: 'Manage Alerts & Notices' href: /scp/settings.php?t=alerts email_fetching: title: Email Fetching content: 'Allow IMAP/POP polling for configured and enabled Mail Boxes.' links: - title: Manage Mail Boxes href: /scp/emails.php enable_autocron_fetch: title: Fetch Emails using Auto-cron content: "Enables periodic email fetching using an internal task manager triggered by Agents' activity. Please note that emails will not be fetched if no one is logged in to Staff Control Panel. External task scheduler is highly recommended for predictable fetch intervals." links: - title: Using External Task Scheduler href: http://osticket.com/wiki/POP3/IMAP_Setting_Guide strip_quoted_reply: title: Strip Quoted Reply content: 'If enabled, this will remove preceding correspondence between email communications. This feature is relationally dependent on the Reply Separator Tag below.' reply_separator_tag: title: Reply Separator Tag content: 'This is a token indicating to the User to reply above the line. Note: this is only relevant if Strip Quoted Reply is enabled above.' emailed_tickets_priority: title: Emailed Tickets Priority content: |- Choose whether you would like the priority/importance option of the User's email (e.g. OutLook) to dictate the new ticketâ€™s priority. This setting can be overridden by a Ticket Filter. links: - title: 'Create & Manage Ticket Filters' href: /scp/filters.php accept_all_emails: title: Accept All Emails content: 'Accept emails from unknown Users. Unchecking this setting will result in tickets getting rejected.' accept_email_collaborators: title: Accept Email Collaborators content: 'Add email participants included in the <code>To</code> and <code>CC</code> fields as ticket collaborators. Collaborators can always be added manually by Agents when viewing a ticket.' default_mta: title: Default MTA content: 'Default MTA takes care of email delivery process for outgoing emails without SMTP setting.' --- knowledge_base_settings: title: NastavenÃ vÄ›domostnÃ bÃ¡ze content: "" knowledge_base_status: title: Status znalostnÃ bÃ¡ze content: 'Enable this setting to allow your users self-service access to your public knowledge base articles. Knowledge base categories and FAQs can be made internal (viewable only by Agents).' links: - title: Manage Knowledge Base href: /scp/kb.php canned_responses: title: Canned Responses content: 'Enable this setting to allow Agents to use Canned Responses when replying to tickets.' links: - title: Manage Canned Responses href: /scp/canned.php --- company_information: title: Informace o spoleÄnosti content: This refers to the company or organization that will benefit from osTicketâ€™s software and its support staff. The information here will appear in email signatures (i.e., the footer) when tickets are responded to by agents. links: - title: Company Information Form href: /scp/forms.php?type=C landing_page: title: Landing Page content: 'The Landing Page is displayed on the front page of your support site.' offline_page: title: Offline Page content: 'The Offline Page is displayed in the support site when the help desk is offline, see Admin Panel -> Setting -> System -> Helpdesk Status.' default_thank_you_page: title: Default Thank-You Page content: 'The thank-you page is displayed to the customer when a Client submits a new ticket. Thank you pages can be associated with help topics.' logos: title: Logos content: 'You may customize the Logo that will be displayed to the Client in the Client Portal (i.e., your Support Site).' upload_a_new_logo: title: Upload a new logo content: 'Choose an image in the .gif, .jpg or .png formats. We will proportionally resize the display of your image. We will not, however, resize the imageâ€™s data. Therefore, to speed load times, it is recommended that you keep your image close to the default image size (817px × 170px).' --- helpdesk_status: title: Status Helpdesku content: 'If the status is changed to Offline, the client interface will be disabled. This does not however affect any normal Agent interaction with the Agent Panel.' helpdesk_url: title: URL Helpdesku content: Tento URL odkaz je zÃ¡kladnÃ pro osTicket instalaci. PouÅ¾ÃvÃ¡ se v e-mailovÃ© komunikaci pro smÄ›rovÃ¡nÃ koncovÃ½ch uÅ¾ivatelÅ¯ zpÄ›t na Helpdesk. helpdesk_name_title: title: Helpdesk jmÃ©no/nÃ¡zev content: NÃ¡zev zobrazenÃ v kartÄ› prohlÃÅ¾eÄe. Pokud je VÃ¡Å¡ help-desk v zÃ¡loÅ¾kÃ¡ch, bude tento nÃ¡zev zobrazen jako jmÃ©no strÃ¡nky. default_department: title: VÃ½chozÃ oddÄ›lenÃ content: 'Choose a default department for tickets that are not automatically routed to a department. Ticket can be routed base on help topic, incoming email and ticket filter settings.' default_page_size: title: VÃ½chozÃ velikost strÃ¡nky content: 'Choose the number of items shown per page in the Ticket Queues in the Staff Panel. Each Agent can also customize this number for their own account under My Preferences.' default_log_level: title: VÃ½chozÃ ÃºroveÅˆ logu content: 'Determine the minimum level of issues which will be recorded in the system log. Debug represents the least severity, and Error represents the greatest severity. For example, if you want to see all issues in the System Logs, choose Debug.' purge_logs: title: MazÃ¡nÃ logu content: 'Determine how long you would like to keep System Logs before they are deleted.' default_name_formatting: title: Default Name Formatting content: Choose a format for names throughout the system. Email templates will use it for names if no other format is specified in the variable. links: - title: Supported Email Template Variables href: http://osticket.com/wiki/Email_templates date_time_options: title: 'Date & Time Options' content: 'The following settings define the Date & Time settings for Clients. You can change how these appear by following the PHP date format characters. The dates shown below simply illustrate the result of their corresponding values.' links: - title: See the PHP Date Formatting Table href: http://www.php.net/manual/en/function.date.php --- number_format: title: FormÃ¡t ÄÃsla tiketu content: 'This setting is used to generate ticket numbers. Use hash signs (`#`) where digits are to be placed. Any other text in the number format will be preserved. Help Topics can define custom number formats. For example, for six-digit numbers, use <code>######</code>.' sequence_id: title: Ticket Number Sequence content: 'Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default. You may create as many sequences as you wish. Use various sequences in the Ticket Number Format configuration for help topics.' default_ticket_status: title: Default Status for new Tickets content: Choose a status as the default for new tickets. This can be defined for each help topic, if desired. It can also be overridden by a ticket filter. links: - title: Manage Ticket Statuses href: /scp/lists.php?type=ticket-status default_sla: title: VÃ½chozÃ SLA content: Choose the default Service Level Agreement to manage how long a ticket can remain Open before it is rendered Overdue. links: - title: Create more SLA Plans href: /scp/slas.php default_priority: title: Default Priority content: 'Choose a default priority for tickets not assigned a priority automatically. Priority can be assigned via the help topic, routed department, or ticket filter settings.' maximum_open_tickets: title: Maximum Open Tickets content: 'Enter the maximum number of tickets a User is permitted to have open in your help desk. Enter 0 if you prefer to disable this limitation.' agent_collision_avoidance: title: Agent Collision Avoidance content: 'Enter the maximum length of time an Agent is allowed to hold a lock on a ticket without any activity. Enter 0 to disable the lockout feature.' email_ticket_priority: title: Email Ticket Priority content: Use email priority assigned by addresseeâ€™s mail service show_related_tickets: title: Show Related Tickets content: 'Show all related tickets on user login - otherwise access is restricted to one ticket view per login' human_verification: title: Verifikace ÄlovÄ›ka content: 'Zapne CAPTCHA v KlientskÃ©m portÃ¡lu pro ovÄ›Å™enÃ jestli je pÅ™ÃchozÃ tiket vÃ½sledkem lidskÃ© aktivity. VyÅ¾aduje GDLib knihovnu' claim_tickets: title: Claim Tickets on Response content: 'Enable this to auto-assign unassigned tickets to the responding Agent. Reopened tickets are always assigned to the last respondent.' assigned_tickets: title: Assigned Tickets content: 'Enable this feature to exclude assigned tickets from the Open Tickets Queue.' answered_tickets: title: Answered Tickets content: 'Enable this feature to show answered tickets in the Answered Tickets Queue. Otherwise, it will be included in the Open Tickets Queue.' staff_identity_masking: title: Staff Identity Masking content: If enabled, this will hide the Agentâ€™s name from the Client during any communication. enable_html_ticket_thread: title: Enable HTML Ticket Thread content: If enabled, this will permit the use of rich text formatting between Clients and Agents. ticket_attachment_settings: title: Ticket Thread Attachments content: 'Configure settings for files attached to the issue details field. These settings are used for all new tickets and new messages regardless of the source channel (web portal, email, api, etc.).' max_file_size: title: Maximum File Size content: Choose a maximum file size for attachments uploaded by agents. This includes canned attachments, knowledge base articles, and attachments to ticket replies. ticket_response_files: title: Ticket Response Files content: If enabled, any attachments an Agent may attach to a ticket response will be also included in the email to the User. --- add_new_agent: title: PÅ™idat novÃ©ho agenta content: "" agent_staff_information: title: Agent (Staff) Information content: "" username: title: UÅ¾ivatelskÃ© jmÃ©no content: 'Please choose an Agent username that is unique to your Help Desk.' email_address: title: E-mail content: |- Enter Agent's email that will receive Alerts & Notices from the Help Desk. 0: ' ' 1: Staff can sign in into the staff control panel with either username or email address. welcome_email: title: Welcome Email content: Send the new Agent an account access link from which the Agent will be able to set thier own password. If unchecked, you will need to set password and communicate the log-in information to the new staff. account_password: title: Account Password content: 'As an administrator, you may change an Agentâ€™s password.' forced_password_change: title: Forced Password Change content: Enable this if you would like to force the new Agent to change their own password upon next log-in. agents_signature: title: Agentâ€™s Signature content: Create a signature for the Agent which can be selected when replying to a ticket. account_status: title: Account Status content: |- If the Agent's status is Locked, they will not be able to sign in to the help desk. assigned_group: title: Assigned Group content: 'The Group that you choose for this Agent to belong will determine what permissions the Agent has within the Help Desk.' links: - title: Manage Groups href: /scp/groups.php primary_department: title: Primary Department content: 'Choose the primary department to which this Agent belongs.' links: - title: Manage Departments href: /scp/departments.php daylight_saving: title: LetnÃ Äas content: Enable this feature if you would like Daylight Saving to automatically come into play for this Agentâ€™s time zone. limited_access: title: Limited Access content: If enabled, the Agent will only have access to tickets assigned directly or via the Team. directory_listing: title: Directory Listing content: 'Enable this if you would like to list this Agent in the Staff Directory.' links: - title: Visit the Staff Directory href: /scp/directory.php vacation_mode: title: Vacation Mode content: 'If you change the Agentâ€™s status to Vacation Mode, the Agent will not receive any Alerts & Notices nor be available for tickets assignment.' --- add_new_agent: title: PÅ™idat novÃ©ho agenta content: "" agents: title: Agents content: "" name: title: JmÃ©no content: "" username: title: UÅ¾ivatelskÃ© jmÃ©no content: "" status: title: Status content: "" created: title: Created content: "" last_login: title: Last Login content: "" --- type: title: Typ content: 'Select Private if you wish to mask assignments to this Department in the Client Portal. Additionally, when labeled as Private, the Department Signature will not be displayed in email replies. At least one department must be Public' email: title: E-mail content: Email Address used when responses are sent to Users when Agents post Responses to Tickets. template: title: Template Set content: 'Email Template Set used for Auto-Responses and Alerts & Notices for tickets routed to this Department.' links: - title: Manage Templates href: /scp/templates.php sla: title: SLA content: Service Level Agreement for tickets routed to this Department. links: - title: Manage SLA Plans href: /scp/slaplans.php manager: title: Department Manager content: 'Select a Manager for this department. Managers can be configured to receive special alerts and also have the right to unassign tickets.' links: - title: 'Manage Alerts & Notices' href: /scp/settings.php?t=alerts group_membership: title: 'Alerts & Notices Recipients' content: 'Select the recipients of configured Alerts & Notices.' links: - title: 'Configure Alerts & Notices' href: /scp/settings.php?t=alerts sandboxing: title: Ticket Assignment Restrictions content: 'Enable this to restrict ticket assignement to only include members of this Department. Department access can be extended to Groups, if Group Membership is also enabled.' auto_response_settings: title: Autoresponder Settings content: This allows you to override the global Autoresponder settings for this Department. new_ticket: title: New Ticket Auto-Response content: You may disable the Auto-Response sent to the User when a new ticket is created and routed to this Department. new_message: title: New Message Auto-Response content: You may disable the Auto-Response sent to the User to confirm a newly posted message for tickets in this Department. auto_response_email: title: Auto Response Email content: Select an email address from which Auto-Responses are sent for this Department. department_access: title: Group Access content: "Allow Agents of other Departments access to this Deparmtent's tickets." department_signature: title: Department Signature content: 'Signature is made available as a choice, for Public Departments, on Agent Responses.' --- department: title: OddÄ›lenÃ content: "" name: title: JmÃ©no content: "" type: title: Typ content: If the Departmentâ€™s Type is Private, then the Department Signature will not be available on response nor will the department assignment show from the Client Portal. users: title: Users content: "" email_address: title: E-mail content: "" dept_manager: title: Department Manager content: 'You may choose an Agent as a Department Manager to receive Alerts & Notices for tickets in departments.' 0: Agents do not have to be members of the Department to be the Manager of the Department --- groups: title: Skupiny content: "Groups are used to define an Agent's permissions in the help desk. Groups can also grant access to Departments other than an Agent's primary Department." status: title: Stav content: 'If Disabled, Agents assigned to this Group cannot sign in and will not receive Department Alerts & Notices.' department_access: title: Department Access content: Check all departments to which the Group members are allowed access. --- staff_members: title: ZamÄ›stnanci content: 'The following table displays the results of the filter above. If not filter settings are chosen, then all Agent (Staff) Members are displayed, and broken up by pages. See the pages section below to navigate through more results.' status: title: Stav content: 'This will display whether the Agent is Locked, Active, or Active (Vacation).' --- teams: title: TÃ½my content: Teams are one or more Agents teamed together for the purpose of ticket assignment. Team membership can span across Department boundaries. status: title: Stav content: 'If Disabled, this Team will not be available for ticket assignments nor receive Alerts & Notices on previous assignments.' lead: title: Team Lead content: 'A Team can have an appointed leader who can receive Alerts & Notices separate from the members.' links: - title: 'Configure Alerts & Notices' href: /scp/settings.php?t=alerts assignment_alert: title: Assignment Alert content: 'You may disable the Ticket Assignment Alert for tickets assigned to this Team.' links: - title: 'Configure Alerts & Notices' href: /scp/settings.php?t=alerts members: title: Team Members content: Team membership is configured via the Agent profile. links: - title: Manage Staff href: /scp/staff.php --- signature: title: Podpis zamÄ›stnance content: | Create staffâ€™s signature for response to tickets. This signature will appear as an option at the bottom of a ticket response type: title: Typ ÃºÄtu content: | Admins have the privilege of accessing the Admin Panel. Staff only have access to manage tickets and the knowledge base group: title: Assigned Group content: | Group membership defines the staffâ€™s role in the system. Visit the group management page to define what access this staff has to the help desk notes: title: Internal Notes content: | Place internal notes regarding staff; notes are only visible to staff whose account type is Admin --- search_field: title: VyhledÃ¡vÃ¡nÃ content: "" advanced: title: RozÅ¡ÃÅ™enÃ© content: 'Zde mÅ¯Å¾ete zÃºÅ¾it parametry hledÃ¡nÃ. Jakmile vyberete pokroÄilÃ¡ kritÃ©ria hledÃ¡nÃ a spustÃte vyhledÃ¡nÃ, zÃskanÃ¡ data mÅ¯Å¾ete exportovat pomocÃ odkazu ve spodnÃ ÄÃ¡sti strÃ¡nky poÅ¾adavkÅ¯.' open_tickets_table: title: Seznam OtevÅ™enÃ½ch TiketÅ¯ content: VÅ¡echny otevÅ™enÃ© tikety kterÃ½m je potÅ™eba se vÄ›novat ticket: title: Tiket content: "" date: title: Datum content: "" subject: title: PÅ™edmÄ›t content: "" from: title: Od content: "" priority: title: Priorita content: "" assigned_to: title: PÅ™idÄ›leno content: "" export: title: Exportovat content: Exportovat prÃ¡vÄ› zobrazenÃ¡ data do CSV souboru. CSV soubory lze otevÅ™Ãt v jakÃ©mkoliv tabulkovÃ©m procesoru (napÅ™. Microsoft Excel, Apple Pages, OpenOffice a dalÅ¡Ã). advanced_search_dialog: title: RozÅ¡ÃÅ™enÃ© hledÃ¡nÃ content: "" adv_keyword: title: KlÃÄovÃ© slovo content: Find hits based on the subject and message bodies of the ticket thread as well as all textual content associated with custom fields for the users and the tickets. adv_date_range: title: Hledat dle obdobÃ content: Definition here --- - topic_id: 1 isactive: 1 ispublic: 1 dept_id: 1 priority_id: 2 topic: ObecnÃ½ dotaz notes: OtÃ¡zky tÃ½kajÃcÃ se produktÅ¯ nebo sluÅ¾eb - isactive: 1 ispublic: 1 dept_id: 1 priority_id: 1 topic: ZpÄ›tnÃ¡ vazba notes: PoÅ¾adavky se tÃ½kajÃ pÅ™edevÅ¡Ãm prodeje a fakturace - topic_id: 10 isactive: 1 ispublic: 1 dept_id: 1 priority_id: 2 topic: NahlÃ¡sit problÃ©m notes: Produkt, sluÅ¾ba nebo problÃ©m souvisejÃcÃ se zaÅ™ÃzenÃm - topic_pid: 10 isactive: 1 ispublic: 1 dept_id: 1 sla_id: 1 priority_id: 3 topic: ProblÃ©m s pÅ™Ãstupem notes: NahlÃ¡sit nemoÅ¾nost pÅ™Ãstupu k fyzickÃ©mu nebo virtuÃ¡lnÃmu majetku <?php return array ('' => '', 'Incomplete client information' => 'Informace o klientu nejsou kompletnÃ', 'New password is required' => 'Je vyÅ¾adovÃ¡no novÃ© heslo', 'Passwords do not match' => 'ZadanÃ¡ hesla nesouhlasÃ', 'Email already registered. Would you like to %1$s sign in %2$s?' => 'Email je jiÅ¾ zaregistrovÃ¡n. PÅ™ejete si se %1$s pÅ™ihlÃ¡sit %2$s?', 'Unable to register account. See messages below' => 'Registrace se nezdaÅ™ila. VÃce informacÃ nÃÅ¾e', 'Unable to create local account. See messages below' => 'VytvoÅ™enÃ mÃstnÃho ÃºÄtu se nezdaÅ™ilo. VÃce informacÃ nÃÅ¾e', 'Internal error. Unable to create new account' => 'InternÃ chyba. ÃšÄet nelze vytvoÅ™it', 'Errors configuring your profile. See messages below' => 'Chyby pÅ™i konfiguraci tvÃ©ho profilu. VÃce informacÃ nÃÅ¾e', 'Unknown or invalid file' => 'NeznÃ¡mÃ½ nebo chybnÃ½ soubor', 'Password change required to continue' => 'Pro pokraÄovÃ¡nÃ je nutnÃ© zmÄ›nit heslo', 'Welcome to the Support Center' => 'VÃtejte v centru podpory', 'Open a New Ticket' => 'VytvoÅ™it novÃ½ poÅ¾adavek', 'Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.' => 'UveÄte co nejvÃce podrobnostÃ, abychom vÃ¡m mohli pomoci co nejlÃ©pe. Chcete-li aktualizovat dÅ™Ãve odeslanÃ© poÅ¾adavky, pÅ™ihlaste se.', 'Check Ticket Status' => 'Zkontrolovat stav poÅ¾adavku', 'We provide archives and history of all your current and past support requests complete with responses.' => 'Poskytujeme archÃv a historii vÅ¡ech vaÅ¡ich souÄasnÃ½ch i minulÃ½ch poÅ¾adavkÅ¯, spoleÄnÄ› se vÅ¡emi odpovÄ›Ämi.', 'Be sure to browse our %s before opening a ticket' => 'PÅ™ed otevÅ™enÃm poÅ¾adavku se prosÃm ujistÄ›te, Å¾e jste prohledali naÅ¡Ã databÃ¡zi znalostÃ - %s', 'Frequently Asked Questions (FAQs)' => 'ÄŒasto kladenÃ© dotazy (FAQ)', 'Invalid URL' => 'ChybnÃ¡ URL', 'URL link not authorized' => 'URL odkaz nenÃ autorizovÃ¡n', 'Valid username or email address is required' => 'Zadejte prosÃm planÃ© uÅ¾ivatelskÃ© jmÃ©no nebo e-mail', 'Access Denied. Contact your help desk administrator to have an account registered for you' => 'PÅ™Ãstup odepÅ™en. Kontaktujte sprÃ¡vce help desku, aby VÃ¡m vytvoÅ™il ÃºÄet', 'Invalid username or password - try again!' => 'ChybnÃ© jmÃ©no Äi heslo - zkuste to znovu!', 'Valid email address and ticket number required' => 'Je poÅ¾adovÃ¡na platnÃ¡ emailovÃ¡ adresa a ÄÃslo lÃstku', '%s - access link sent to your email!' => '%s - pÅ™ÃstupovÃ½ odkaz odeslÃ¡n na VÃ¡Å¡ email!', 'Invalid email or ticket number - try again!' => 'ChybnÃ½ email Äi ÄÃslo lÃstku - zkuste to znovu!', 'Unable to load config info from DB. Get tech support.' => 'NepodaÅ™ila se naÄÃst konfigurace z databÃ¡ze. Kontaktujte podporu.', 'Support Ticket System Offline' => 'SystÃ©m podpory je nedostupnÃ½', 'Enter text shown on the image' => 'Zadejte text zobrazenÃ½ na obrÃ¡zku', 'Invalid - try again!' => 'ChybnÃ© - zkuste to znovu!', 'Support ticket request created' => 'Support ticket request created', 'Unable to create a ticket. Please correct errors below and try again!' => 'LÃstek se nepodaÅ™ilo vytvoÅ™it. ProsÃm, opravte problÃ©my nÃÅ¾e a zkuste to znovu!', 'Valid CSRF Token Required' => 'Je poÅ¾adovÃ¡n platnÃ½ CSRF token', 'Password reset is not enabled for your account. Contact your administrator' => 'ResetovÃ¡nÃ hesla nenÃ na VaÅ¡em ÃºÄtu povoleno. Kontaktujte sprÃ¡vce', 'Unable to send reset email. Internal error' => 'ResetovacÃ email se nepodaÅ™ilo odeslat. InternÃ chyba', 'Unable to verify username: %s' => 'UÅ¾ivatelskÃ© jmÃ©no nelze ovÄ›Å™it: %s', 'Re-enter your username or email' => 'Zadejte znovu uÅ¾ivatelskÃ© jmÃ©no nebo email', 'Enter your username or email address below' => 'NÃÅ¾e zadejte svÃ© uÅ¾ivatelskÃ© jmÃ©no nebo e-mail', 'Password resets are disabled' => 'ObnovenÃ hesla je vypnuto', 'Unknown or invalid ticket ID.' => 'NeznÃ¡mÃ© nebo Å¡patnÃ© Äislo tiketu.', 'Access Denied. Possibly invalid ticket ID' => 'PÅ™Ãstup odepÅ™en. MoÅ¾nÃ¡ neplatnÃ© ÄÃslo tiketu', 'Access Denied. Client updates are currently disabled' => 'PÅ™Ãstup odepÅ™en. Aktualizace klienta jsou v souÄasnÃ© dobÄ› zakÃ¡zanÃ©', 'Ticket details updated' => 'Detaily tiketu upraveny', 'Ticket details were updated by client %s <%s>' => 'Detaily tiketu bylby upraveny klientem %s <%s>', 'Message required' => 'VyÅ¾adovÃ¡na zprÃ¡va', 'Message Posted Successfully' => 'ZprÃ¡va ÃºspÄ›Å¡nÄ› odeslÃ¡na', 'Unable to post the message. Try again' => 'Nelze odeslat zprÃ¡vu. Zkuste to znovu', 'Error(s) occurred. Please try again' => 'Nastala chyba. ProsÃm zkuste to znovu', 'Unknown action' => 'NaznÃ¡ma akce', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php jenom podporuje lokÃ¡lnÃ cron volÃ¡nÃ - pouÅ¾Ãjte http -> api/tasks/cron', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php pozue podporuje lokÃ¡lnÃ piping - pouÅ¾ijte http -> api/tickets.email', 'Log Date' => 'Log Date', 'IP Address' => 'IP adresa', 'Error' => 'Chyba', '%s: Unknown or invalid ID.' => '%s: neznÃ¡mÃ© nebo neplatnÃ© ID.', 'log entry' => 'PoloÅ¾ka protokolu', 'Ticket Variables' => 'LÃstek promÄ›nnÃ©', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => 'VezmÄ›te prosÃm na vÄ›domÃ, Å¾e bez zÃ¡kladnÃ promÄ›nnÃ© zÃ¡visÃ na kontextu pouÅ¾ÃvÃ¡nÃ. NavÅ¡tivte Wiki osTicket pro aktuÃ¡lnÃ dokumentaci.', 'Base Variables' => 'ZÃ¡kladnÃ promÄ›nnÃ©', 'Other Variables' => 'JinÃ© promÄ›nnÃ©', 'Ticket ID' => 'ID poÅ¾adavku', 'internal ID' => 'internÃ ID', 'Ticket number' => 'ÄŒÃslo poÅ¾adavku', 'external ID' => 'externÃ ID', 'Email address' => 'E-mailovÃ¡ adresa', 'Full name' => 'CelÃ© jmÃ©no', 'see name expansion' => 'viz nÃ¡zev rozÅ¡ÃÅ™enÃ', 'Subject' => 'PÅ™edmÄ›t', 'Phone number | ext' => 'TelefonnÃ ÄÃslo', 'Status' => 'Stav', 'Priority' => 'Priorita', 'Assigned agent and/or team' => 'PÅ™idÄ›len agent a/nebo tÃ½m', 'Date created' => 'Datum vytvoÅ™enÃ', 'Due date' => 'Do data', 'Date closed' => 'Datum uzavÅ™enÃ', 'Auth. token used for auto-login' => 'Auth. token pro automatickÃ© pÅ™ihlÃ¡Å¡enÃ', 'Client\'s ticket view link' => 'Odkaz na zobrazenÃ poÅ¾adavku klienta', 'Agent\'s ticket view link' => 'Agent\'s ticket view link', 'Expandable Variables (See Wiki)' => 'Expandable Variables (See Wiki)', 'Help topic' => 'TÃ©ma nÃ¡povÄ›dy', 'Department' => 'OddÄ›lenÃ', 'Assigned/closing agent' => 'PÅ™idÄ›lenÃ/zavÅ™enÃ agenta', 'Assigned/closing team' => 'PÅ™idÄ›lenÃ/zavÅ™enÃ tÃ½mu', 'Incoming message' => 'PÅ™ÃchozÃ zprÃ¡va', 'Outgoing response' => 'OdchozÃ odpovÄ›Ä', 'Assign/transfer comments' => 'PÅ™iÅ™azenÃ/pÅ™enesenÃ komentÃ¡Å™e', 'Internal note (expandable)' => 'InternÃ poznÃ¡mka (rozÅ¡iÅ™itelnÃ©)', 'Assigned agent/team' => 'PÅ™idÄ›lenÃ agenta/tÃ½mu', 'Agent assigning the ticket' => 'Agent assigning the ticket', 'osTicket\'s base url (FQDN)' => 'osTicket\'s base url (FQDN)', 'Reset link used by the password reset feature' => 'Reset link used by the password reset feature', 'Name Expansion' => 'NÃ¡zev rozÅ¡ÃÅ™enÃ', 'First Name' => 'JmÃ©no', 'Middle Name(s)' => 'ProstÅ™ednÃ jmÃ©no', 'Last Name' => 'PÅ™ÃjmenÃ', 'First Last' => 'KÅ™estnÃ jmÃ©no', 'First M. Last' => 'JmÃ©no PÅ™ÃjmenÃ', 'First L.' => 'JmÃ©no P.', 'Mr. Last' => 'Mr. Last', 'F. Last' => 'F. Last', 'Last, First' => 'PoslednÃ, PrvnÃ', 'Canned Responses' => 'PÅ™ipravenÃ¡ odpovÄ›Ä', 'FAQ Articles' => 'FAQ Articles', 'Email Templates' => 'E-mailovÃ© Å¡ablony', 'Logos' => 'Loga', 'Pages' => 'StrÃ¡nky', 'Last updated %s' => 'PoslednÃ update %s', 'View' => 'View', 'Attachments (%d)' => 'Attachments (%d)', 'Edit' => 'Upravit', 'Update %s' => 'Upraveno %s', 'Add User' => 'PÅ™idat uÅ¾ivatele', 'Unknown user selected' => 'VybrÃ¡n neznÃ¡mÃ½ uÅ¾ivatel', 'Error adding user - try again!' => 'Chyba vloÅ¾enÃ uÅ¾ivatele - zkuste to znovu!', 'Unable to add user to the organization - try again' => 'NenÃ moÅ¾nÃ© pÅ™idat uÅ¾ivatele do organizace - zkuste to znovu', 'User already belongs to this organization!' => 'UÅ¾ivatel jiÅ¾ patÅ™Ã do organizace!', 'Are you sure you want to change the user\'s organization?' => 'Jste si jisti, Å¾e chcete uÅ¾ivateli zmÄ›nit organizaci?', 'Import Users' => 'Importovat uÅ¾ivatele', 'Error adding organization - try again!' => 'Chyba pÅ™i pÅ™idÃ¡vÃ¡nÃ organizace - zkuste to znovu!', 'Add New Organization' => 'PÅ™idat novou organizaci', 'Select Organization' => 'Vybrat organizaci', 'Organization Lookup' => 'VyhledÃ¡nÃ organizace', 'Topics' => 'TÃ©mata', 'Agent' => 'Agent', 'Help Topic' => 'TÃ©ma nÃ¡povÄ›dy', 'Opened' => 'OtevÅ™enÃ©', 'Assigned' => 'PÅ™iÅ™azenÃ©', 'Overdue' => 'ZpoÅ¾dÄ›nÃ©', 'Closed' => 'UzavÅ™enÃ©', 'Reopened' => 'Znovu otevÅ™enÃ©', 'Service Time' => 'ÄŒas servisu', 'Response Time' => 'ÄŒas odezvy', 'Search criteria matched %s' => '%s vyhovujÃcÃch kritÃ©riÃm vyhledÃ¡vÃ¡nÃ', 'plural "%d tickets' => '2] "%d tiketÅ¯', 'view' => 'zobrazit', 'No tickets found matching your search criteria.' => 'Nebyly nalezeny Å¾Ã¡dnÃ© tikety vyhovujÃcÃ VaÅ¡im kritÃ©riÃm vyhledÃ¡vÃ¡nÃ.', 'Lock denied!' => 'UzamÄenÃ OdepÅ™eno!', 'Unable to acquire lock.' => 'NenÃ moÅ¾nÃ© zÃskat uzamÄenÃ.', 'No such ticket' => 'Å½Ã¡dnÃ½ takovÃ½ tiket', 'Unable to find user in directory' => 'UÅ¾ivatele nelze v adresÃ¡Å™i nalÃ©zt', 'Ticket owner, %s, is a collaborator by default!' => 'VlastnÃk tiketu, %s, je spolupracovnÃkem ve vÃ½chozÃm nastavenÃ!', '%s <%s> added as a collaborator' => '%s <%s> pÅ™idÃ¡n jako spolupracovnÃk', 'New Collaborator Added' => 'Byl pÅ™idÃ¡n novÃ½ spolupracovnÃk', '%s added as a collaborator' => '%s pÅ™idÃ¡n jako spolupracovnÃk', 'Unable to add collaborator. Internal error' => 'Nelze pÅ™idat spolupracovnÃka. VnitÅ™nÃ chyba', 'Ticket #%s: Add a collaborator' => 'Tiket #%s: PÅ™idat spolupracovnÃka', 'Ticket #%s: %s' => 'Tiket #%s: %s', 'Change user for ticket #%s' => 'ZmÄ›nit uÅ¾ivatele u tiketu #%s', 'Unknown or invalid' => 'NeznÃ¡mÃ½ nebo neplatnÃ½', 'status' => 'stav', 'Ticket already set to %s status' => 'Tiket jiÅ¾ pÅ™epnutÃ½ do stavu %s', 'You do not have permission %s.' => 'NemÃ¡te oprÃ¡vnÄ›nÃ %s.', 'to reopen tickets' => 'pro znovu otevÅ™enÃ tiketÅ¯', 'to resolve/close tickets' => 'pro vyÅ™eÅ¡enÃ/uzavÅ™enÃ tiketÅ¯', 'to archive/delete tickets' => 'pro archivaci/smazÃ¡nÃ tiketÅ¯', 'Ticket #%s' => 'Tiket #%s', 'deleted sucessfully' => 'ÃºspÄ›Å¡nÄ› smazÃ¡n', '%s status changed to %s' => '%s stav zmÄ›nÄ›n na %s', 'Ticket' => 'Tiket', 'Error updating ticket status' => 'Chyba pÅ™i aktualizaci stavu tiketu', 'to mass manage tickets' => 'pro hromadnou sprÃ¡vu tiketÅ¯', 'Contact admin for such access' => 'Pro takovÃ½ pÅ™Ãstup kontaktujte sprÃ¡vce', 'You must select at least %s.' => 'MusÃte vybrat alespoÅˆ %s.', 'one ticket' => 'jeden tiket', 'Unable to change status for %s' => 'Nelze smÄ›nit stav pro %s', 'plural "any of the selected tickets' => '2] "vybranÃ½ch tiketÅ¯', 'Successfully deleted %s.' => 'ÃºspÄ›Å¡nÄ› smazÃ¡no %s.', 'plural "selected tickets' => '2] "vybranÃ½ch tiketÅ¯', 'Successfully changed status of %1$s to %2$s' => 'Stav ÃºspÄ›Å¡nÄ› zmÄ›nÄ›n z %1$s na %2$s', '%1$d of %2$d selected tickets' => '%1$d z %2$d vybranÃ½ch tiketÅ¯', '%1$d of %2$d %3$s status changed to %4$s' => '%1$d z %2$d %3$s stav zmÄ›nÄ›n na %4$s', '%1$s Tickets — %2$d selected' => '%1$s TiketÅ¯ — %2$d vybrÃ¡no', 'Are you sure you want to DELETE %s?' => 'UrÄitÄ› chcete SMAZAT %s?', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => 'SmazanÃ© tikety NEMOHOU bÃ½t obnoveny, vÄetnÄ› pÅ™iÅ™azenÃ½ch pÅ™Ãloh.', 'Optional reason for deleting %s' => 'VolitelnÃ½ dÅ¯vod smazÃ¡nÃ %s', '%1$s Ticket #%2$s' => '%1$s Tiket #%2$s', 'this ticket' => 'tento tiket', 'We have a problem ... wait a sec.' => 'MÃ¡me problÃ©m ... poÄkejte chvilku.', 'Upgraded to %s ... post-upgrade checks!' => 'Upgraded to %s ... post-upgrade checks!', 'Upgrade Failed: Invalid or wrong hash [%s]' => 'Upgrade se nezdaÅ™il: NeplatnÃ½ nebo nesprÃ¡vnÃ½ hash [%s]', 'We\'re done!' => 'Jsme hotovi!', 'Query argument is required' => 'Query argument is required', 'User already registered' => 'User already registered', 'Unable to register user - try again!' => 'Unable to register user - try again!', 'Unable to update account - try again!' => 'Unable to update account - try again!', 'You do not have permission to delete a user with tickets!' => 'You do not have permission to delete a user with tickets!', 'You cannot delete a user with tickets!' => 'You cannot delete a user with tickets!', 'Unable to delete user - try again!' => 'Unable to delete user - try again!', 'plural "end users' => '2] "end users', 'Add New User' => 'PÅ™idÃ¡nÃ novÃ©ho uÅ¾ivatele', 'Import Remote User' => 'Import Remote User', 'Select User' => 'Select User', 'Lookup or create a user' => 'VyhledÃ¡nÃ nebo vytvoÅ™enÃ novÃ©ho uÅ¾ivatele', 'Organization for %s' => 'Organization for %s', 'Unknown organization selected' => 'Unknown organization selected', 'Unable to create organization.' => 'Unable to create organization.', 'Correct error(s) below and try again.' => 'Correct error(s) below and try again.', 'Unable to add user to organization.' => 'Unable to add user to organization.', '%s — Organization' => '%s — Organization', 'Are you sure you want to change user\'s organization?' => 'Are you sure you want to change user\'s organization?', 'API key not authorized' => 'API key not authorized', 'Cron Job' => 'Cron Job', 'Cron job executed' => 'Cron job executed', 'Unexpected or invalid data received' => 'Unexpected or invalid data received', '%s: Poorly encoded base64 data' => '%s: Poorly encoded base64 data', 'Unable to create new ticket: unknown error' => 'Unable to create new ticket: unknown error', 'Ticket denied' => 'Ticket denied', 'Unable to create new ticket: validation errors' => 'Unable to create new ticket: validation errors', 'Request failed - retry again!' => 'Request failed - retry again!', 'Access Denied. IP %s' => 'Access Denied. IP %s', 'Valid IP is required' => 'Valid IP is required', 'Unable to update %s.' => 'Unable to update %s.', 'this API key' => 'this API key', 'Internal error occurred' => 'Internal error occurred', 'Unable to add %s. Correct error(s) below and try again.' => 'Unable to add %s. Correct error(s) below and try again.', 'Valid API key required' => 'Valid API key required', 'API key not found/active or source IP not authorized' => 'API key not found/active or source IP not authorized', 'Unable to read request body' => 'Nelze ÄÃst tÄ›lo poÅ¾adavku', 'XML extension not supported' => 'PÅ™Ãpona XML nenÃ podporovÃ¡na', 'Unsupported data format' => 'NepodporovanÃ½ formÃ¡t data', '%s: Unexpected data received in API request' => '%s: V API poÅ¾adavku byla pÅ™ijata neoÄekÃ¡vanÃ¡ data', 'API Unexpected Data' => 'NeoÄekÃ¡vanÃ¡ data API', 'API Error' => 'Chyba API', 'Access denied' => 'PÅ™Ãstup odepÅ™en', 'Unknown user' => 'NeznÃ¡mÃ½ uÅ¾ivatel', 'Agent login' => 'Agent login', '%s logged in [%s], via %s' => '%s logged in [%s], via %s', 'Agent logout' => 'Agent logout', '%s logged out [%s]' => '%s logged out [%s]', 'Account confirmation required' => 'VyÅ¾adovÃ¡no potvrzenÃ ÃºÄtu', 'Account is administratively locked' => 'ÃšÄet je administrativnÄ› uzamÄen', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) pÅ™ihlÃ¡Å¡en [%3$s]', 'User login' => 'PÅ™ihlÃ¡Å¡enÃ uÅ¾ivatele', 'User logout' => 'OdhlÃ¡Å¡enÃ uÅ¾ivatele', 'Sign in with %s' => 'Sign in with %s', 'Maximum failed login attempts reached' => 'Maximum failed login attempts reached', 'Excessive login attempts by an agent?' => 'Excessive login attempts by an agent?', 'Username' => 'UÅ¾ivatelskÃ© jmÃ©no', 'IP' => 'IP', 'Time' => 'ÄŒas', 'Attempts' => 'Pokusy', 'Timeout' => 'ÄŒasovÃ½ limit', 'plural "%d minutes' => '2] "%d minut', 'Excessive login attempts (%s)' => 'Excessive login attempts (%s)', 'Forgot your login info? Contact Admin.' => 'Forgot your login info? Contact Admin.', 'Failed agent login attempt (%s)' => 'Failed agent login attempt (%s)', 'You\'ve reached maximum failed login attempts allowed.' => 'You\'ve reached maximum failed login attempts allowed.', 'Excessive login attempts by a user.' => 'Excessive login attempts by a user.', 'Excessive login attempts (user)' => 'Excessive login attempts (user)', 'Access Denied' => 'Access Denied', 'Failed login attempt (user)' => 'Failed login attempt (user)', 'Invalid user-id given' => 'Invalid user-id given', 'Invalid reset token' => 'Invalid reset token', 'Unable to reset password' => 'Unable to reset password', 'Internal list for email banning. Do not remove' => 'InternÃ seznam pro zakÃ¡zanÃ© e-maily. NeodstraÅˆujte', 'Internal error. Try again' => 'Internal error. Try again', 'Title required' => 'Title required', 'Title is too short. 3 chars minimum' => 'Title is too short. 3 chars minimum', 'Title already exists' => 'Title already exists', 'Response text is required' => 'Response text is required', 'this canned response' => 'this canned response', 'Unable to create %s.' => 'Unable to create %s.', 'Category name is required' => 'Category name is required', 'Name is too short. 3 chars minimum' => 'Name is too short. 3 chars minimum', 'Category already exists' => 'Category already exists', 'Category description is required' => 'Category description is required', 'this FAQ category' => 'this FAQ category', 'Password must be at least 6 characters' => 'Password must be at least 6 characters', 'Invalid reset token. Logout and try again' => 'Invalid reset token. Logout and try again', 'Current password is required' => 'Current password is required', 'Invalid current password!' => 'Invalid current password!', 'New password MUST be different from the current password!' => 'New password MUST be different from the current password!', 'Time zone selection is required' => 'Time zone selection is required', 'Invalid or missing information' => 'Invalid or missing information', '%s is already a collaborator' => '%s is already a collaborator', 'Alphabetically' => 'Alphabetically', 'Manually' => 'Manually', 'Unknown setting option. Get technical support.' => 'Unknown setting option. Get technical support.', 'Helpdesk URL is required' => 'Helpdesk URL is required', 'Helpdesk title is required' => 'Helpdesk title is required', 'Default Department is required' => 'Default Department is required', 'Time format is required' => 'Time format is required', 'Date format is required' => 'Date format is required', 'Datetime format is required' => 'Datetime format is required', 'Day, Datetime format is required' => 'Day, Datetime format is required', 'Default Timezone is required' => 'Default Timezone is required', 'Valid password reset window required' => 'Valid password reset window required', 'Selection required' => 'Selection required', 'Enter valid numeric value' => 'Enter valid numeric value', 'Enter lock time in minutes' => 'Enter lock time in minutes', 'The GD extension is required' => 'The GD extension is required', 'PNG support is required for Image Captcha' => 'PNG support is required for Image Captcha', 'Default help topic must be set to active' => 'Default help topic must be set to active', 'You must select template' => 'You must select template', 'Default email is required' => 'Default email is required', 'System admin email is required' => 'System admin email is required', 'Reply separator is required to strip quoted reply.' => 'Reply separator is required to strip quoted reply.', 'Email already setup as system email' => 'Email already setup as system email', 'Unable to upload logo image: %s' => 'Unable to upload logo image: %s', 'Select recipient(s)' => 'Select recipient(s)', 'Missing or invalid Dept ID (internal error).' => 'Missing or invalid Dept ID (internal error).', 'Name required' => 'Name required', 'Name is too short.' => 'Name is too short.', 'Department already exists' => 'Department already exists', 'System default department cannot be private' => 'System default department cannot be private', 'this department' => 'this department', 'URL not supported' => 'URL not supported', 'Dispatcher compile error. Function not callable' => 'Dispatcher compile error. Function not callable', '%s: Call to non-existing function' => '%s: Call to non-existing function', 'User Data' => 'User Data', 'User' => 'User', 'Ticket Data' => 'Ticket Data', 'Optional' => 'VolitelnÃ©', 'Required' => 'Required', 'Required for EndUsers' => 'Required for EndUsers', 'Required for Agents' => 'Required for Agents', 'Internal, Optional' => 'InternÃ, volitelnÃ©', 'Internal, Required' => 'Internal, Required', 'For EndUsers Only' => 'For EndUsers Only', 'Label is required for custom form fields' => 'Label is required for custom form fields', 'Variable name is required for required fields' => 'Variable name is required for required fields', 'Invalid character in variable name. Please use letters and numbers only.' => 'Invalid character in variable name. Please use letters and numbers only.', 'Select a value from the list' => 'Select a value from the list', 'Widget' => 'Widget', 'Drop Down' => 'Drop Down', 'Typeahead' => 'Typeahead', 'Typeahead will work better for large lists' => 'Typeahead will work better for large lists', 'Multiselect' => 'Multiselect', 'Allow multiple selections' => 'Allow multiple selections', 'Prompt' => 'Prompt', 'Leading text shown before a value is selected' => 'Leading text shown before a value is selected', 'Default' => 'Default', 'Select a Default' => 'Select a Default', '(retired)' => '(retired)', 'Internal error. Get technical help.' => 'Internal error. Get technical help.', 'Valid email required' => 'Valid email required', 'Email already exists' => 'Email already exists', 'Email already used as admin email!' => 'Email already used as admin email!', 'Email in use by an agent' => 'Email in use by an agent', 'Email name required' => 'Email name required', 'Username missing' => 'Username missing', 'Password required' => 'Password required', 'Unable to encrypt password - get technical support' => 'Unable to encrypt password - get technical support', 'IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.' => 'IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.', 'Host name required' => 'Host name required', 'Port required' => 'Port required', 'Select protocol' => 'Select protocol', 'Fetch interval required' => 'Fetch interval required', 'Maximum emails required' => 'Maximum emails required', 'Indicate what to do with fetched emails' => 'Indicate what to do with fetched emails', 'Valid folder required' => 'Valid folder required', 'Host/userid combination already in use.' => 'Host/userid combination already in use.', 'Invalid login. Check %s settings' => 'Invalid login. Check %s settings', 'Invalid or unknown mail folder! >> %s' => 'Invalid or unknown mail folder! >> %s', 'Invalid or unknown archive folder!' => 'Invalid or unknown archive folder!', 'Unable to log in. Check SMTP settings.' => 'Unable to log in. Check SMTP settings.', 'this email' => 'this email', 'Unable to add %s.' => 'Unable to add %s.', 'Letter' => 'Letter', 'Legal' => 'Legal', 'Ticket Number' => 'ÄŒÃslo poÅ¾adavku', 'Date' => 'Datum', 'From' => 'Od', 'From Email' => 'From Email', 'Source' => 'Zdroj', 'Current Status' => 'Current Status', 'Last Updated' => 'PoslednÃ aktualizace', 'Due Date' => 'TermÃn', 'Answered' => 'OdpovezenÃ©', 'Assigned To' => 'PÅ™idÄ›leno', 'Agent Assigned' => 'Agent Assigned', 'Team Assigned' => 'Team Assigned', 'Thread Count' => 'Thread Count', 'Attachment Count' => 'Attachment Count', 'Name' => 'JmÃ©no', 'Organization' => 'Organization', 'Email' => 'Email', '%s: Cannot export table with no fields\n' => '%s: Cannot export table with no fields\n', 'Question required' => 'Question required', 'Question already exists' => 'Question already exists', 'Category is required' => 'Category is required', 'FAQ answer is required' => 'FAQ answer is required', 'this FAQ article' => 'this FAQ article', 'Invalid image file type' => 'Invalid image file type', 'Image is too square. Upload a wider image' => 'Image is too square. Upload a wider image', 'User Information' => 'Informace o uÅ¾ivateli', 'Email Meta-Data' => 'Email Meta-Data', 'Reply-To Email' => 'OdpovÄ›dnÃ email', 'Reply-To Name' => 'Reply-To Name', 'Addressee (To and Cc)' => 'Addressee (To and Cc)', 'Equal' => 'Equal', 'Not Equal' => 'Not Equal', 'Contains' => 'Contains', 'Does Not Contain' => 'Does Not Contain', 'Starts With' => 'Starts With', 'Ends With' => 'Ends With', 'Matches Regex' => 'Matches Regex', 'Does Not Match Regex' => 'Does Not Match Regex', 'Any' => 'Any', 'Web Forms' => 'Web Forms', 'API Calls' => 'API Calls', 'Emails' => 'Emails', 'Invalid match selection' => 'Invalid match selection', 'Invalid match type selection' => 'Invalid match type selection', 'Value required' => 'Value required', 'Valid email required for the match type' => 'Valid email required for the match type', 'Regex compile error: (#%s)' => 'Regex compile error: (#%s)', 'Incomplete selection' => 'Incomplete selection', 'You must set at least one rule.' => 'You must set at least one rule.', 'Order required' => 'Order required', 'Must be numeric value' => 'Must be numeric value', 'Name already in use' => 'Name already in use', 'Unable to validate rules as entered' => 'Unable to validate rules as entered', 'Target required' => 'Target required', 'Unknown or invalid target' => 'Unknown or invalid target', 'this ticket filter' => 'this ticket filter', 'Parent filter ID required' => 'Parent filter ID required', 'Basic Fields' => 'Basic Fields', 'Short Answer' => 'Short Answer', 'Long Answer' => 'Long Answer', 'Thread Entry' => 'Thread Entry', 'Date and Time' => 'Date and Time', 'Phone Number' => 'TelefonnÃ ÄÃslo', 'Checkbox' => 'Checkbox', 'Choices' => 'Choices', 'File Upload' => 'File Upload', 'Section Break' => 'Section Break', 'Information' => 'Information', '%s is a required field' => '%s je povinnÃ© pole', '%s: Call to undefined function' => '%s: Call to undefined function', 'Widget not defined for this field' => 'Widget not defined for this field', 'Size' => 'Size', 'Max Length' => 'Max Length', 'Validator' => 'Validator', 'Email Address' => 'EmailovÃ¡ adresa', 'Number' => 'Number', 'Custom (Regular Expression)' => 'Custom (Regular Expression)', 'None' => 'Å¾Ã¡dnÃ©', 'Regular Expression' => 'Regular Expression', 'Cannot compile this regular expression' => 'Cannot compile this regular expression', 'Validation Error' => 'Validation Error', 'Message shown to user if the input does not match the validator' => 'Message shown to user if the input does not match the validator', 'Placeholder' => 'Placeholder', 'Text shown in before any input from the user' => 'Text shown in before any input from the user', 'Enter a valid email address' => 'Zadejte platnou e-mailovou adresu', 'Enter a valid phone number' => 'Zadejte sprÃ¡vnÃ© telefonnÃ ÄÃslo', 'Enter a valid IP address' => 'Enter a valid IP address', 'Enter a number' => 'Enter a number', 'Value does not match required pattern' => 'Value does not match required pattern', 'Width' => 'Width', '(chars)' => '(chars)', 'Height' => 'Height', '(rows)' => '(rows)', 'HTML' => 'HTML', 'Allow HTML input in this box' => 'Allow HTML input in this box', 'Extension' => 'Klapka', 'Add a separate field for the extension' => 'Add a separate field for the extension', 'Minimum length' => 'Minimum length', 'Fewest digits allowed in a valid phone number' => 'Fewest digits allowed in a valid phone number', 'Display format' => 'Display format', 'Unformatted' => 'Unformatted', 'United States' => 'United States', 'Enter a valid phone extension' => 'Enter a valid phone extension', 'Enter a phone number for the extension' => 'Enter a phone number for the extension', 'Description' => 'Description', 'Text shown inline with the widget' => 'Text shown inline with the widget', 'Yes' => 'Yes', 'No' => 'No', 'List choices, one per line. To protect against spelling changes, specify key:value names to preserve entries if the list item names change' => 'List choices, one per line. To protect against spelling changes, specify key:value names to preserve entries if the list item names change', '(Enter a key). Value selected from the list initially' => '(Enter a key). Value selected from the list initially', 'Show time selection with date picker' => 'Show time selection with date picker', 'Timezone Aware' => 'Timezone Aware', 'Show date/time relative to user\'s timezone' => 'Show date/time relative to user\'s timezone', 'Earliest' => 'Earliest', 'Earliest date selectable' => 'Earliest date selectable', 'Latest' => 'Latest', 'Latest date selectable' => 'Latest date selectable', 'Allow Future Dates' => 'Allow Future Dates', 'Allow entries into the future' => 'Allow entries into the future', 'Selected date is earlier than permitted' => 'Selected date is earlier than permitted', 'Selected date is later than permitted' => 'Selected date is later than permitted', 'Enter a valid date' => 'Enter a valid date', 'Enable Attachments' => 'Enable Attachments', 'Enables attachments on tickets, regardless of channel' => 'Enables attachments on tickets, regardless of channel', 'The \"file_uploads\" directive is disabled in php.ini' => 'The \"file_uploads\" directive is disabled in php.ini', 'Dynamic Fields' => 'Dynamic Fields', 'Priority Level' => 'Priority Level', 'Open' => 'OtevÅ™Ãt', 'Close' => 'Close', 'Archived' => 'ArchivovanÃ©', 'Archive' => 'Archive', 'Deleted' => 'SmazÃ¡no', 'Delete' => 'Smazat', 'Small' => 'Small', 'Maximum File Size' => 'Maximum File Size', 'Choose maximum size of a single file uploaded to this field' => 'Choose maximum size of a single file uploaded to this field', 'Restrict by File Type' => 'Restrict by File Type', 'Optionally, choose acceptable file types.' => 'Optionally, choose acceptable file types.', 'No restrictions' => 'No restrictions', 'Additional File Type Filters' => 'Additional File Type Filters', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).', 'Maximum Files' => 'Maximum Files', 'Users cannot upload more than this many files.' => 'Users cannot upload more than this many files.', 'No limit' => 'No limit', 'File type is not allowed' => 'File type is not allowed', 'File size is too large' => 'File size is too large', 'Unable to save file' => 'Unable to save file', 'Ext' => 'Ext', 'Select' => 'OznaÄit', 'Drop files here or %s choose them %s' => 'Sem pÅ™esuÅˆte soubory nebo %s je vyberte %s', 'Content' => 'Content', 'Free text shown in the form, such as a disclaimer' => 'Free text shown in the form, such as a disclaimer', 'Missing or invalid group ID' => 'Missing or invalid group ID', 'Group name required' => 'Group name required', 'Group name must be at least 3 chars.' => 'Group name must be at least 3 chars.', 'Group name already exists' => 'Group name already exists', 'this group' => 'this group', 'No errors' => 'No errors', 'Maximum stack depth exceeded' => 'Maximum stack depth exceeded', 'Underflow or the modes mismatch' => 'Underflow or the modes mismatch', 'Unexpected control character found' => 'Unexpected control character found', 'Syntax error, malformed JSON' => 'Syntax error, malformed JSON', 'Malformed UTF-8 characters, possibly incorrectly encoded' => 'Malformed UTF-8 characters, possibly incorrectly encoded', 'Unknown error' => 'Unknown error', 'Unknown JSON parsing error' => 'Unknown JSON parsing error', 'Title is required' => 'Title is required', 'Alphabetical' => 'Alphabetical', 'Alphabetical (Reversed)' => 'Alphabetical (Reversed)', 'Manually Sorted' => 'Manually Sorted', '%s is required' => '%s is required', 'Custom Lists' => 'VlastnÃ seznam', 'System Default' => 'VÃ½chozÃ nastavenÃ', 'Allow Reopen' => 'Allow Reopen', 'Allow tickets on this status to be reopened by end users' => 'Allow tickets on this status to be reopened by end users', 'Reopen Status' => 'Reopen Status', 'Unknown or invalid flag' => 'Unknown or invalid flag', 'Unknown or invalid flag format' => 'Unknown or invalid flag format', 'Unknown or invalid state' => 'Unknown or invalid state', 'Unable to email via SMTP:%1$s:%2$d [%3$s]\n\n%4$s\n' => 'Unable to email via SMTP:%1$s:%2$d [%3$s]\n\n%4$s\n', 'Mailer Error' => 'Mailer Error', 'Email (%s)' => 'Email (%s)', 'image' => 'image', 'Banned email â€” %s' => 'BlokovanÃ½ email â€” %s', 'Mail Processing Exception' => 'Mail Processing Exception', 'Mailbox: %s | Error(s): %s' => 'Mailbox: %s | Error(s): %s', 'Excessive errors processing emails for %1$s/%2$s. Please manually check the inbox.' => 'Excessive errors processing emails for %1$s/%2$s. Please manually check the inbox.', 'Mail Fetcher' => 'Mail Fetcher', 'osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!' => 'osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!', 'Mail Fetch Error' => 'Mail Fetch Error', 'osTicket is having trouble fetching emails from the following mail account' => 'osTicket is having trouble fetching emails from the following mail account', 'Host' => 'Host', '%1$d consecutive errors. Maximum of %2$d allowed' => '%1$d consecutive errors. Maximum of %2$d allowed', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes', 'Mail Fetch Failure Alert' => 'Mail Fetch Failure Alert', 'Dashboard' => 'Dashboard', 'Agent Dashboard' => 'Agent Dashboard', 'Users' => 'UÅ¾ivatelÃ©', 'User Directory' => 'AdresÃ¡Å™ uÅ¾ivatelÅ¯', 'Tickets' => 'Tickety', 'Ticket Queue' => 'Ticket Queue', 'Knowledgebase' => 'DatabÃ¡ze znalostÃ', 'Applications' => 'Applications', 'My Tickets' => 'Moje tickety', 'New Ticket' => 'NovÃ½ poÅ¾adavek', 'Agent Directory' => 'Agent Directory', 'My Profile' => 'My Profile', 'Organizations' => 'Organizace', 'FAQs' => 'NejÄastÄ›jÅ¡Ã dotazy', 'Categories' => 'Kategorie', 'Admin Dashboard' => 'Admin Dashboard', 'Settings' => 'Settings', 'System Settings' => 'System Settings', 'Manage' => 'Manage', 'Manage Options' => 'Manage Options', 'Email Settings' => 'Email Settings', 'Agents' => 'Agents', 'Manage Agents' => 'Manage Agents', 'System Logs' => 'SystÃ©movÃ© logy', 'Company' => 'Company', 'System' => 'System', 'Access' => 'Access', 'Autoresponder' => 'Autoresponder', 'Alerts and Notices' => 'VÃ½strahy a upozornÄ›nÃ', 'Help Topics' => 'TÃ©ma podpory', 'Ticket Filters' => 'Ticket Filters', 'SLA Plans' => 'SLA Plans', 'API Keys' => 'API Keys', 'Forms' => 'Forms', 'Lists' => 'Lists', 'Plugins' => 'Plugins', 'Email Addresses' => 'EmailovÃ¡ adresa', 'Banlist' => 'Banlist', 'Banned Emails' => 'BlokovanÃ© emaly', 'Templates' => 'Templates', 'Diagnostic' => 'Diagnostic', 'Email Diagnostic' => 'Email Diagnostic', 'Teams' => 'TÃ½my', 'Groups' => 'Skupiny', 'Departments' => 'Departments', 'Support Center Home' => 'Centrum podpory', 'Tickets (%d)' => 'Tickets (%d)', 'Show all tickets' => 'Show all tickets', 'View Ticket Thread' => 'Zobrazit vlÃ¡kno ticketu', 'View ticket status' => 'View ticket status', '%s Note' => '%s Note', 'Organization with the same name already exists' => 'Organization with the same name already exists', 'Enter a valid email domain, like domain.com' => 'Enter a valid email domain, like domain.com', 'Select an agent or team from the list' => 'Select an agent or team from the list', 'Organization Data' => 'Organization Data', '%s: %s: Field not defined' => '%s: %s: Field not defined', 'Expecting NULL or instance of %s' => 'Expecting NULL or instance of %s', 'Model does not define meta.table' => 'Model does not define meta.table', '%s: Reverse does not specify any constraints' => '%s: Reverse does not specify any constraints', 'QuerySet is read-only' => 'QuerySet is read-only', '%s is read-only' => '%s is read-only', 'Attempting to add invalid object to list' => 'Attempting to add invalid object to list', 'Parameter count does not match query' => 'Parameter count does not match query', 'Invalid CSRF token [%1$s] on %2$s' => 'Invalid CSRF token [%1$s] on %2$s', 'Invalid CSRF Token' => 'Invalid CSRF Token', 'osTicket Alerts' => 'osTicket Alerts', '(root)' => '(root)', 'Backtrace' => 'Backtrace', 'A page currently in-use CANNOT be disabled!' => 'A page currently in-use CANNOT be disabled!', 'Page is in-use!' => 'Page is in-use!', 'Type is required' => 'Type is required', 'Name is required' => 'Name is required', 'Name already exists' => 'Name already exists', 'Page body is required' => 'Page body is required', 'this site page' => 'this site page', 'Showing' => 'StrÃ¡nky', '%1$d - %2$d of %3$d' => '%1$d - %2$d z %3$d', 'Ticket #%1$s printed by %2$s on %3$s' => 'Ticket Ä. %1$s vytiÅ¡tÄ›n %2$s dne %3$s', 'Page %d' => 'Page %d', 'Phone' => 'Telefon', 'Create Date' => 'Datum vytvoÅ™enÃ', 'unknown' => 'unknown', 'Closed By' => 'Closed By', 'SLA Plan' => 'Typ SLA', 'Last Response' => 'PoslednÃ odpovÄ›Ä', 'Close Date' => 'Close Date', 'Last Message' => 'PoslednÃ zprÃ¡va', 'Files Attached: [%s]' => 'Files Attached: [%s]', 'Verified by %s' => 'Verified by %s', 'Verified' => 'Verified', 'Registered' => 'Registered', 'The originator of this extension cannot be verified' => 'The originator of this extension cannot be verified', 'osTicket %s' => 'osTicket %s', 'Error accessing SQL file %s' => 'Error accessing SQL file %s', 'Error parsing SQL schema' => 'Error parsing SQL schema', 'Invalid object: %s: Expected class' => 'Invalid object: %s: Expected class', 'Invalid check function: Must be callable' => 'Invalid check function: Must be callable', '%s (%d hours - %s)' => '%s (%d hodin - %s)', 'Active' => 'AktivnÃ', 'Disabled' => 'ZakÃ¡zanÃ½', 'Grace period required' => 'Grace period required', 'Numeric value required (in hours)' => 'Numeric value required (in hours)', 'this SLA plan' => 'this SLA plan', 'First name is required' => 'First name is required', 'Last name is required' => 'Last name is required', 'Valid email is required' => 'Valid email is required', 'Already in-use as system email' => 'Already in-use as system email', 'Email already in-use by another agent' => 'Email already in-use by another agent', 'Valid phone number is required' => 'Je vyÅ¾adovÃ¡no platnÃ© telefonnÃ ÄÃslo', 'You don\'t have a signature' => 'NemÃ¡te Å¾Ã¡dnÃ½ podpis', 'Unable to retrieve password reset email template' => 'Unable to retrieve password reset email template', 'Agent Password Reset' => 'Agent Password Reset', 'Password reset was attempted for agent: %1$s \n Requested-User-Id: %2$s \n Source-Ip: %3$s \n Email-Sent-To: %4$s \n Email-Sent-Via: %5$s' => 'Password reset was attempted for agent: %1$s \n Requested-User-Id: %2$s \n Source-Ip: %3$s \n Email-Sent-To: %4$s \n Email-Sent-Via: %5$s', 'Internal Error' => 'Internal Error', 'First name required' => 'First name required', 'Last name required' => 'Last name required', 'Username is required' => 'Username is required', 'Username already in use' => 'Username already in use', 'Already in use system email' => 'Already in use system email', 'Email already in use by another agent' => 'Email already in use by another agent', 'Temporary password is required' => 'Temporary password is required', 'Department is required' => 'Department is required', 'Group is required' => 'Group is required', 'this agent' => 'this agent', 'Missing or invalid team' => 'Missing or invalid team', 'Team name is required' => 'Team name is required', 'Team name must be at least 3 chars.' => 'Team name must be at least 3 chars.', 'Team name already exists' => 'Team name already exists', 'this team' => 'this team', 'System Management Templates' => 'System Management Templates', 'End-User Email Templates' => 'End-User Email Templates', 'Agent Email Templates' => 'Agent Email Templates', 'New Ticket Auto-response' => 'New Ticket Auto-response', 'Autoresponse sent to user, if enabled, on new ticket.' => 'Autoresponse sent to user, if enabled, on new ticket.', 'New Ticket Auto-reply' => 'New Ticket Auto-reply', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites \"normal\" auto-response.' => 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites \"normal\" auto-response.', 'New Message Auto-response' => 'New Message Auto-response', 'Confirmation sent to user when a new message is appended to an existing ticket.' => 'Confirmation sent to user when a new message is appended to an existing ticket.', 'New Ticket Notice' => 'New Ticket Notice', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).', 'Over Limit Notice' => 'Over Limit Notice', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.', 'Response/Reply Template' => 'Response/Reply Template', 'Template used on ticket response/reply' => 'Template used on ticket response/reply', 'New Activity Notice' => 'New Activity Notice', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => 'Template used to notify collaborators on ticket activity (e.g CC on reply)', 'New Ticket Alert' => 'UpozornÄ›nÃ na novÃ½ poÅ¾adavek', 'Alert sent to agents, if enabled, on new ticket.' => 'Alert sent to agents, if enabled, on new ticket.', 'New Message Alert' => 'UpozornÄ›nÃ na novou zprÃ¡vu', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => 'Alert sent to agents, if enabled, when user replies to an existing ticket.', 'Internal Note Alert' => 'Internal Note Alert', 'Alert sent to selected agents, if enabled, on new internal note.' => 'Alert sent to selected agents, if enabled, on new internal note.', 'Ticket Assignment Alert' => 'Ticket Assignment Alert', 'Alert sent to agents on ticket assignment.' => 'Alert sent to agents on ticket assignment.', 'Ticket Transfer Alert' => 'UpozornÄ›nÃ o pÅ™evodu', 'Alert sent to agents on ticket transfer.' => 'Alert sent to agents on ticket transfer.', 'Overdue Ticket Alert' => 'Overdue Ticket Alert', 'Alert sent to agents on stale or overdue tickets.' => 'Alert sent to agents on stale or overdue tickets.', 'Template Fetch Error' => 'Template Fetch Error', 'Unable to fetch \"%1$s\" template - id #%d' => 'Unable to fetch \"%1$s\" template - id #%d', 'In-use template set cannot be disabled!' => 'In-use template set cannot be disabled!', 'Template name already exists' => 'Template name already exists', 'Invalid template set specified' => 'Invalid template set specified', 'this template set' => 'this template set', 'Email templates must define both \"subject\" and \"body\" parts of the template' => 'Email templates must define both \"subject\" and \"body\" parts of the template', 'Unable to upload file - %s' => 'Unable to upload file - %s', 'File Upload Error' => 'File Upload Error', 'Unable to import attachment - %s' => 'Unable to import attachment - %s', 'File Import Error' => 'File Import Error', 'SYSTEM' => 'SYSTÃ‰M', 'Email loop detected' => 'Email loop detected', 'It appears as though <%s> is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.' => 'It appears as though <%s> is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.', 'Missing or invalid data' => 'Missing or invalid data', 'Message content is required' => 'Telo zprÃ¡vy je vyÅ¾adovÃ¡no', 'Response content is required' => 'Response content is required', 'Note content is required' => 'Note content is required', '(truncated)' => '(truncated)', 'Collaborators Removed' => 'Collaborators Removed', 'Status changed from %s to %s by %s' => 'Stav iticketu zmÄ›nÄ›n z %s na %s, %s', 'Status Changed' => 'Stav zmÄ›nÄ›n', 'Maximum open tickets (%1$d) reached for %2$s' => 'Maximum open tickets (%1$d) reached for %2$s', 'Maximum Open Tickets Limit (%s)' => 'Maximum Open Tickets Limit (%s)', 'Maximum open tickets reached for %s.' => 'Maximum open tickets reached for %s.', 'Open tickets: %d' => 'Open tickets: %d', 'Max allowed: %d' => 'Max allowed: %d', 'Notice sent to the user.' => 'Notice sent to the user.', 'Overlimit Notice' => 'OznÃ¡menÃ o pÅ™ekroÄenÃ limitu', 'A collaborator' => 'A collaborator', 'Ticket assignment' => 'Ticket assignment', 'SYSTEM (Auto Assignment)' => 'SYSTEM (Auto Assignment)', 'Ticket Assigned to %s' => 'Ticket pÅ™iÅ™azen %s', 'Ticket transferred from %1$s to %2$s' => 'Ticket transferred from %1$s to %2$s', '%s changed ticket ownership to %s' => '%s changed ticket ownership to %s', '(removed as collaborator)' => '(removed as collaborator)', 'via %s' => 'via %s', 'Collaborators added by end user' => 'Collaborators added by end user', 'End User' => 'End User', 'SYSTEM (Canned Reply)' => 'SYSTEM (Canned Reply)', 'Ticket #%1$s deleted by %2$s' => 'Ticket #%1$s deleted by %2$s', 'Ticket #%s deleted' => 'Ticket #%s deleted', 'Help topic selection is required' => 'Help topic selection is required', 'Select a valid SLA' => 'Select a valid SLA', 'Invalid date format - must be MM/DD/YY' => 'Invalid date format - must be MM/DD/YY', 'A reason for the update is required' => 'A reason for the update is required', 'Invalid user-id' => 'Invalid user-id', 'Missing or invalid data - check the errors and try again' => 'Missing or invalid data - check the errors and try again', 'Due date can NOT be set on a closed ticket' => 'Due date can NOT be set on a closed ticket', 'Select a time from the list' => 'Select a time from the list', 'Invalid due date' => 'Invalid due date', 'Due date must be in the future' => 'Due date must be in the future', 'Ticket details updated by %s' => 'Ticket details updated by %s', 'Ticket Updated' => 'Ticket Updated', 'This help desk is for use by authorized users only' => 'This help desk is for use by authorized users only', 'Ticket Denied' => 'Ticket Denied', 'Banned email - %s' => 'BlokovanÃ½ email - %s', 'You\'ve reached the maximum open tickets allowed.' => 'You\'ve reached the maximum open tickets allowed.', 'Ticket denied - %s' => 'Ticket denied - %s', 'Max open tickets (%1$d) reached for %2$s' => 'Max open tickets (%1$d) reached for %2$s', 'Ticket rejected (%s) by filter \"%s\"' => 'Ticket rejected (%s) by filter \"%s\"', 'Select a help topic' => 'Select a help topic', 'Department selection is required' => 'Department selection is required', 'Indicate ticket source' => 'Indicate ticket source', 'Unknown system email' => 'Unknown system email', 'Invalid ticket origin given' => 'Invalid ticket origin given', 'Ticket rejected (%s) (unregistered client)' => 'Ticket rejected (%s) (unregistered client)', 'Collaborators for %s organization added' => 'Collaborators for %s organization added', 'Auto Assignment' => 'Automaticky pÅ™iÅ™azeno', 'Invalid source given - %s' => 'Invalid source given - %s', 'Valid email address is required' => 'Valid email address is required', 'New Ticket by Agent' => 'New Ticket by Agent', 'Ticket created by agent - %s' => 'Ticket created by agent - %s', 'Ticket Marked Overdue' => 'Ticket oznaÄen jako proÅ¡lÃ½', 'Ticket flagged as overdue by the system.' => 'Ticket flagged as overdue by the system.', '(disabled)' => '(disabled)', 'Help topic name is required' => 'Help topic name is required', 'Topic is too short. Five characters minimum' => 'Topic is too short. Five characters minimum', 'Topic already exists' => 'Topic already exists', 'this help topic' => 'this help topic', 'Upgrader Error' => 'Upgrader Error', '(Latest)' => '(Latest)', 'Upgrade osTicket to %s' => 'Upgrade osTicket to %s', 'Upgrade to %s' => 'Upgrade to %s', 'Upgrader - %s (task pending).' => 'Upgrader - %s (task pending).', 'The %s task reports there is work to do' => 'The %s task reports there is work to do', 'Patch %s applied successfully' => 'Patch %s applied successfully', 'Upgrader - %s applied' => 'Upgrader - %s applied', 'Upgrader - %s cleanup' => 'Upgrader - %s cleanup', 'Applied cleanup script %s' => 'Applied cleanup script %s', 'Upgrader' => 'Upgrader', '%s: Unable to process cleanup file' => '%s: Unable to process cleanup file', 'Email is assigned to another user' => 'Email je jiÅ¾ pouÅ¾it jinÃ½m uÅ¾ivatelem', 'Guest' => 'Host', 'Full Name' => 'CelÃ© jmÃ©no', 'Whoops. Perhaps you meant to send some CSV records' => 'Whoops. Perhaps you meant to send some CSV records', '%s: Field must have `variable` set to be imported' => '%s: Field must have `variable` set to be imported', '%s: Unable to map header to a user field' => '%s: Unable to map header to a user field', 'CSV file must include `name` and `email` columns' => 'CSV file must include `name` and `email` columns', 'Bad data. Expected: %s' => 'Bad data. Expected: %s', '%1$s: Invalid data: %2$s' => '%1$s: Invalid data: %2$s', 'Unable to import user: %s' => 'Unable to import user: %s', 'Unable to parse submitted users' => 'Unable to parse submitted users', 'First' => 'First', 'Last' => 'Last', 'Mr. First M. Last Sr.' => 'Mr. First M. Last Sr.', '-- As Entered --' => '-- As Entered --', '%s: Unable to retrieve template' => '%s: Unable to retrieve template', 'Must be at least 6 characters' => 'Must be at least 6 characters', 'Users can always sign in with their email address' => 'Users can always sign in with their email address', 'Locked (Administrative)' => 'Locked (Administrative)', 'Locked (Pending Activation)' => 'Locked (Pending Activation)', 'Active (Registered)' => 'AktivnÃ (registrovanÃ½)', 'Invalid input' => 'Invalid input', 'No fields set up' => 'No fields set up', '(Five characters min)' => '(Five characters min)', '(type not set)' => '(type not set)', 'Username must have at least two (2) characters' => 'Username must have at least two (2) characters', 'Username contains invalid characters' => 'Username contains invalid characters', 'Unknown object for \"%s\" tag' => 'Unknown object for \"%s\" tag', 'XML error: %1$s at line %2$d:%3$d' => 'XML error: %1$s at line %2$d:%3$d', 'Email Access Link' => 'VyÅ¾Ã¡dat pÅ™ÃstupovÃ½ odkaz', 'View Ticket' => 'View Ticket', 'Please provide your email address and a ticket number.' => 'ProsÃm zadejte e-mailovou adresu a ÄÃslo poÅ¾adavku.', 'An access link will be emailed to you.' => 'PÅ™ÃstupovÃ½ odkaz vÃ¡m bude poslÃ¡n e-mailem.', 'This will sign you in to view your ticket.' => 'This will sign you in to view your ticket.', 'E-Mail Address' => 'E-mailovÃ¡ adresa', 'e.g. john.doe@osticket.com' => 'napÅ™Ãklad jan.novak@osticket.com', 'e.g. 051243' => 'napÅ™Ãklad 051243', 'Have an account with us?' => 'MÃ¡te jiÅ¾ uÅ¾ivatelskÃ½ ÃºÄet?', 'Sign In' => 'PÅ™ihlÃ¡sit se', 'or %s register for an account %s to access all your tickets.' => 'nebo %s zaregistrovat novÃ½ ÃºÄet %s pro pÅ™Ãstup ke vÅ¡em vaÅ¡im poÅ¾adavkÅ¯m.', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => 'Pokud nÃ¡s kontaktujete poprvÃ© nebo jste ztratili ÄÃslo poÅ¾adavku, zaloÅ¾te prosÃm %s novÃ½ poÅ¾adavek %s', 'Editing Ticket #%s' => 'Editing Ticket #%s', 'Frequently Asked Questions' => 'NejÄastÄ›ji kladenÃ© otÃ¡zky', 'Go Back' => 'Go Back', 'This category does not have any FAQs.' => 'This category does not have any FAQs.', 'Back To Index' => 'Back To Index', 'All Categories' => 'VÅ¡echny kategorie', 'Attachments' => 'PÅ™Ãlohy', 'Last updated' => 'Last updated', 'Helpdesk software - powered by osTicket' => 'Helpdesk software - powered by osTicket', 'Please Wait!' => 'ProsÃm Äekejte!', 'Please wait... it will take a second!' => 'ProsÃm Äekejte... bude to trvat vteÅ™inu!', 'Support Ticket System' => 'Support Ticket System', 'Support Center' => 'Centrum podpory', 'Profile' => 'Profile', 'Tickets (%d)' => 'Tickets (%d)', 'Sign Out' => 'Sign Out', 'Guest User' => 'NepÅ™ihlÃ¡Å¡enÃ½ uÅ¾ivatel', 'Search' => 'Hledej', 'All Help Topics' => 'VÅ¡echna tÃ©mata nÃ¡povÄ›dy', 'Search Results' => 'Search Results', '%d FAQs matched your search criteria.' => '%d FAQs matched your search criteria.', 'Published' => 'Published', 'Internal' => 'Internal', 'The search did not match any FAQs.' => 'The search did not match any FAQs.', 'Click on the category to browse FAQs.' => 'KliknÄ›te na kategorii pro prochÃ¡zenÃ otÃ¡zek.', 'NO FAQs found' => 'NO FAQs found', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.', 'Email or Username' => 'UÅ¾ivatelskÃ© jmÃ©no nebo e-mail', 'Password' => 'Heslo', 'Forgot My Password' => 'Obnova zapomenutÃ©ho hesla', 'Not yet registered?' => 'JeÅ¡tÄ› nemÃ¡m registraci?', 'Create an account' => 'ZaloÅ¾it ÃºÄet', 'I\'m an agent' => 'Jsem agent', 'sign in here' => 'PÅ™ihlaste se zde', 'Please fill in the form below to open a new ticket.' => 'Pro zaloÅ¾enÃ novÃ©ho poÅ¾adavku prosÃm vyplÅˆte nÃ¡sledujÃcÃ formulÃ¡Å™.', 'Select a Help Topic' => 'Vyberte tÃ©ma nÃ¡povÄ›dy', 'General Inquiry' => 'ObecnÃ½ dotaz', 'Client' => 'Client', 'Please re-enter the text again' => 'Please re-enter the text again', 'CAPTCHA Text' => 'CAPTCHA Text', 'Enter the text shown on the image.' => 'Enter the text shown on the image.', 'Create Ticket' => 'VytvoÅ™it poÅ¾adavek', 'Reset' => 'Vymazat', 'Cancel' => 'ZruÅ¡it', 'Manage Your Profile Information' => 'Manage Your Profile Information', 'Use the forms below to update the information we have on file for your account' => 'Use the forms below to update the information we have on file for your account', 'Preferences' => 'Volby', 'Time Zone' => 'ÄŒasovÃ¡ zÃ³na', 'Select Time Zone' => 'Select Time Zone', 'Daylight Saving' => 'LetnÃ Äas', 'Observe daylight saving' => 'PouÅ¾Ãvat letnÃ Äas', 'Current Time' => 'AktuÃ¡lnÃ Äas', 'Preferred Language' => 'Preferred Language', 'Use Browser Preference' => 'Use Browser Preference', 'Access Credentials' => 'PÅ™ÃstupovÃ© Ãºdaje', 'Current Password' => 'AktuÃ¡lnÃ heslo', 'New Password' => 'NovÃ© heslo', 'Confirm New Password' => 'PotvrÄte heslo', 'Enter your username or email address again in the form below and press the Login to access your account and reset your password.' => 'Enter your username or email address again in the form below and press the Login to access your account and reset your password.', 'Enter your username or email address in the form below and press the Send Email button to have a password reset link sent to your email account on file.' => 'Zadejte svÃ© uÅ¾ivatelskÃ© jmÃ©no nebo e-mailovou adresu do formulÃ¡Å™e nÃÅ¾e a stisknÄ›te tlaÄÃtko Odeslat email pro zaslÃ¡nÃ odkazu pro reset vaÅ¡eho hesla.', 'Send Email' => 'Send Email', 'We have sent you a reset email to the email address you have on file for your account. If you do not receive the email or cannot reset your password, please submit a ticket to have your account unlocked.' => 'We have sent you a reset email to the email address you have on file for your account. If you do not receive the email or cannot reset your password, please submit a ticket to have your account unlocked.', 'Account Registration' => 'Registrace ÃºÄtu', 'Thanks for registering for an account.' => 'Thanks for registering for an account.', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.', 'Your friendly support center' => 'Your friendly support center', 'Use the forms below to create or update the information we have on file for your account' => 'Use the forms below to create or update the information we have on file for your account', 'Login With' => 'Login With', 'Create a Password' => 'Zadejte heslo', 'Open Tickets' => 'OtevÅ™enÃ© tickety', 'Closed Tickets' => 'UzavÅ™enÃ© tickety', 'Resolved Tickets' => 'VyÅ™eÅ¡enÃ© tickety', 'All Tickets' => 'VÅ¡echny tickety', 'Any Status' => 'JakÃ½koliv stav', 'Go' => 'Go', 'Refresh' => 'Obnovit', 'Ticket #' => 'Ticket #', 'Your query did not match any records' => 'Your query did not match any records', 'Page' => 'StrÃ¡nka', 'This ticket is marked as closed and cannot be reopened.' => 'This ticket is marked as closed and cannot be reopened.', 'Looking for your other tickets?' => 'Looking for your other tickets?', 'or %s register for an account %s for the best experience on our help desk.' => 'or %s register for an account %s for the best experience on our help desk.', 'Ticket Status' => 'Stav ticketu', 'Post a Reply' => 'Poslat odpovÄ›Ä', 'Ticket will be reopened on message post' => 'Ticket will be reopened on message post', 'To best assist you, we request that you be specific and detailed' => 'To best assist you, we request that you be specific and detailed', 'Post Reply' => 'Odeslat odpovÄ›Ä', 'Update API Key' => 'Update API Key', 'Save Changes' => 'UloÅ¾it zmÄ›ny', 'Add New API Key' => 'Add New API Key', 'Add Key' => 'Add Key', 'API Key' => 'API klÃÄ', 'API Key is auto-generated. Delete and re-add to change the key.' => 'API Key is auto-generated. Delete and re-add to change the key.', 'Services' => 'Services', 'Check applicable API services enabled for the key.' => 'Check applicable API services enabled for the key.', 'Can Create Tickets (XML/JSON/EMAIL)' => 'Can Create Tickets (XML/JSON/EMAIL)', 'Can Execute Cron' => 'Can Execute Cron', 'Admin Notes' => 'PoznÃ¡mky administrÃ¡tora', 'Internal notes.' => 'InternÃ poznÃ¡mky.', 'No API keys found!' => 'No API keys found!', 'Date Added' => 'Date Added', 'All' => 'vÅ¡e', 'Toggle' => 'pÅ™epnout', 'No API keys found' => 'No API keys found', 'Enable' => 'Povolit', 'Disable' => 'ZakÃ¡zat', 'Please Confirm' => 'ProsÃm potvrÄte', 'Are you sure want to enable %s?' => 'Jste si jistÃ½, Å¾e chcete povolit %s?', 'plural "selected API keys' => '2] "selected API keys', 'Are you sure want to disable %s?' => 'Jste si jistÃ½, Å¾e chcete zakÃ¡zat %s?', 'Deleted data CANNOT be recovered.' => 'Deleted data CANNOT be recovered.', 'Please confirm to continue.' => 'Pro pokraÄovÃ¡nÃ prosÃm potvrÄte.', 'No, Cancel' => 'Ne, zruÅ¡it', 'Yes, Do it!' => 'Ano, dokonÄit!', 'Term too short!' => 'Term too short!', 'Banned Email Addresses' => 'ZakÃ¡zanÃ© e-mailovÃ© adresy', 'Query' => 'Query', 'Ban New Email' => 'Ban New Email', 'No banned emails matching the query found!' => 'No banned emails matching the query found!', 'Ban Status' => 'Ban Status', 'No banned emails found!' => 'No banned emails found!', 'plural "selected ban rules' => '2] "selected ban rules', 'Update Ban Rule' => 'Update Ban Rule', 'Update' => 'Update', 'Add New Email Address to Ban List' => 'Add New Email Address to Ban List', 'Add' => 'Add', 'Manage Email Ban Rule' => 'Manage Email Ban Rule', 'Valid email address required' => 'Valid email address required', 'Internal notes' => 'InternÃ poznÃ¡mky', 'Admin notes' => 'Admin notes', 'Update Canned Response' => 'Update Canned Response', 'Add New Canned Response' => 'Add New Canned Response', 'Add Response' => 'Add Response', 'Canned Response' => 'PÅ™ipravenÃ¡ odpovÄ›Ä', 'Canned response settings' => 'Canned response settings', 'All Departments' => 'VÅ¡echna oddÄ›lenÃ', 'Make the title short and clear.' => 'Make the title short and clear.', 'Title' => 'Title', 'Supported Variables' => 'Supported Variables', 'Canned Attachments' => 'Canned Attachments', '(optional)' => '(volitelnÃ©)', 'Internal Notes' => 'InternÃ poznÃ¡mky', 'Notes about the canned response.' => 'Notes about the canned response.', 'Canned response is in use by email filter(s)' => 'Canned response is in use by email filter(s)', 'plural "premade responses' => '2] "PÅ™edpÅ™ipravenÃ© odpovÄ›di', 'No premade responses found!' => 'No premade responses found!', 'Add New Response' => 'Add New Response', 'No canned responses' => 'No canned responses', 'plural "selected canned responses' => '2] "selected canned responses', 'Deleted data CANNOT be recovered, including any associated attachments.' => 'SmazanÃ¡ data NEBUDE moÅ¾nÃ© obnovit, vÄetnÄ› pÅ™iÅ™azenÃ½ch pÅ™Ãloh.', 'categories' => 'categories', 'No FAQ categories found!' => 'No FAQ categories found!', 'FAQ Categories' => 'FAQ Categories', 'Add New Category' => 'Add New Category', 'Type' => 'Type', 'Public' => 'Public', 'No FAQ categories found.' => 'No FAQ categories found.', 'Make Public' => 'Make Public', 'Make Internal' => 'Make Internal', 'Are you sure want to make %s public?' => 'Are you sure want to make %s public?', 'plural "selected categories' => '2] "selected categories', 'Are you sure want to make %s private (internal)?' => 'Are you sure want to make %s private (internal)?', 'Deleted data CANNOT be recovered, including any associated FAQs.' => 'Deleted data CANNOT be recovered, including any associated FAQs.', 'Update Category' => 'Update Category', 'FAQ Category' => 'FAQ Category', 'Category information' => 'Category information', 'Category Type' => 'Category Type', '(publish)' => '(publish)', 'Private' => 'Private', '(internal)' => '(internal)', 'Category Name' => 'Category Name', 'Short descriptive name.' => 'Short descriptive name.', 'Category Description' => 'Category Description', 'Summary of the category.' => 'Summary of the category.', 'Update Department' => 'Update Department', 'Add New Department' => 'Add New Department', 'Create Dept' => 'Create Dept', 'Department Information' => 'Department Information', 'SLA' => 'SLA', 'Manager' => 'Manager', 'Ticket Assignment' => 'Ticket Assignment', 'Restrict ticket assignment to department members' => 'Restrict ticket assignment to department members', 'Outgoing Email Settings' => 'Outgoing Email Settings', 'Outgoing Email' => 'Outgoing Email', 'Template Set' => 'Template Set', 'Autoresponder Settings' => 'Autoresponder Settings', 'Disable for this Department' => 'Disable for this Department', 'New Message' => 'New Message', 'Auto-Response Email' => 'Auto-Response Email', 'Department Email' => 'Department Email', 'Recipients' => 'Recipients', 'No one (disable Alerts and Notices)' => 'No one (disable Alerts and Notices)', 'Department members only' => 'Department members only', 'Department and Group members' => 'Department and Group members', 'Group Access' => 'Group Access', 'Check all groups allowed to access this department.' => 'Check all groups allowed to access this department.', 'Department Signature' => 'Department Signature', 'plural "Showing %d departments' => '2] "Showing %d departments', 'No departments found!' => 'No departments found!', 'Department Manager' => 'Department Manager', '(Default)' => '(Default)', 'No department found' => 'No department found', 'Make Private' => 'Make Private', 'Delete Dept(s)' => 'Delete Dept(s)', 'plural "selected departments' => '2] "selected departments', 'Filter' => 'Filter', 'No agents found!' => 'No agents found!', 'Mobile Number' => 'Mobile Number', 'Update custom form section' => 'Update custom form section', 'Add new custom form section' => 'Add new custom form section', 'Add Form' => 'Add Form', 'Custom Form' => 'Custom Form', 'Custom forms are used to allow custom data to be associated with tickets' => 'Custom forms are used to allow custom data to be associated with tickets', 'Instructions' => 'Instructions', 'User Information Fields' => 'User Information Fields', '(These fields are requested for new tickets\n via the %s form)' => '(These fields are requested for new tickets\n via the %s form)', 'Label' => 'Label', 'Visibility' => 'Visibility', 'Variable' => 'Variable', 'Form Fields' => 'Form Fields', 'fields available where this form is used' => 'fields available where this form is used', 'Config' => 'Config', 'be liberal, they\'re internal' => 'be liberal, they\'re internal', 'Remove Existing Data?' => 'Remove Existing Data?', 'You are about to delete %s fields.' => 'You are about to delete %s fields.', 'Would you also like to remove data currently entered for this field? If you opt not to remove the data now, you will have the option to delete the the data when editing it.' => 'Would you also like to remove data currently entered for this field? If you opt not to remove the data now, you will have the option to delete the the data when editing it.', 'Continue' => 'PokraÄovat', 'Loading ...' => 'NaÄÃtÃ¡nÃ ...', 'Remove all data entered for %s ?' => 'Remove all data entered for %s ?', 'Custom Forms' => 'Custom Forms', 'Add New Custom Form' => 'Add New Custom Form', 'plural "forms' => '2] "forms', 'Built-in Forms' => 'Built-in Forms', 'No extra forms defined yet — %s add one! %s' => 'No extra forms defined yet — %s add one! %s', 'plural "selected custom forms' => '2] "selected custom forms', 'Update custom list' => 'Update custom list', 'Add New Custom List' => 'Add New Custom List', 'Add List' => 'Add List', 'Custom List' => 'Custom List', 'Definition' => 'Definition', 'Items' => 'Items', 'Properties' => 'Properties', 'Custom lists are used to provide drop-down lists for custom forms.' => 'Custom lists are used to provide drop-down lists for custom forms.', 'Plural Name' => 'Plural Name', 'Sort Order' => 'Sort Order', 'Item Properties' => 'Item Properties', 'properties definable for each item' => 'properties definable for each item', 'list items' => 'list items', 'Add a few initial items to the list' => 'Add a few initial items to the list', 'Value' => 'Hodnota', 'Abbrev' => 'Abbrev', 'abbreviations and such' => 'abbreviations and such', 'plural "custom lists' => '2] "custom lists', 'List Name' => 'List Name', 'Created' => 'VytvoÅ™eno', 'No custom lists defined yet — %s add one %s!' => 'No custom lists defined yet — %s add one %s!', 'plural "selected custom lists' => '2] "selected custom lists', 'Update Email' => 'Update Email', 'To change password enter new password above.' => 'To change password enter new password above.', 'Add New Email' => 'Add New Email', 'Submit' => 'Odeslat', 'Email Information and Settings' => 'Email Information and Settings', 'Email Name' => 'Email Name', 'New Ticket Settings' => 'New Ticket Settings', 'Auto-Response' => 'Auto-Response', 'Disable for this Email Address' => 'Disable for this Email Address', 'Email Login Information' => 'Email Login Information', 'Fetching Email via IMAP or POP' => 'Fetching Email via IMAP or POP', 'Hostname' => 'Hostname', 'Port Number' => 'Port Number', 'Mail Box Protocol' => 'Mail Box Protocol', 'Fetch Frequency' => 'Fetch Frequency', 'minutes' => 'minutes', 'Emails Per Fetch' => 'Emails Per Fetch', 'emails' => 'emails', 'Fetched Emails' => 'Fetched Emails', 'Move to folder' => 'Move to folder', 'Delete emails' => 'Delete emails', 'Do nothing (not recommended)' => 'NedÄ›lat nic (nedoporuÄeno)', 'Sending Email via SMTP' => 'Sending Email via SMTP', 'Authentication Required' => 'VyÅ¾adovÃ¡no ovÄ›Å™enÃ', 'Header Spoofing' => 'Header Spoofing', 'Allow for this Email Address' => 'Allow for this Email Address', 'be liberal, they\'re internal.' => 'be liberal, they\'re internal.', 'No emails found!' => 'No emails found!', 'No help emails found' => 'No help emails found', 'Delete Email(s)' => 'Delete Email(s)', 'plural "selected emails' => '2] "selected emails', 'Click on the category to browse FAQs or manage its existing FAQs.' => 'Click on the category to browse FAQs or manage its existing FAQs.', 'Edit Category' => 'Edit Category', 'Delete Category' => 'Delete Category', 'Add New FAQ' => 'Add New FAQ', 'Category does not have FAQs' => 'Category does not have FAQs', 'Edit FAQ' => 'Edit FAQ', 'Options' => 'Options', 'Select Action' => 'Select Action', 'Unpublish FAQ' => 'Unpublish FAQ', 'Publish FAQ' => 'Publish FAQ', 'Delete FAQ' => 'Delete FAQ', 'Update FAQ' => 'Update FAQ', 'Add FAQ' => 'Add FAQ', 'FAQ' => 'FAQ', 'FAQ Information' => 'FAQ Information', 'Question' => 'Question', 'Category Listing' => 'Category Listing', 'FAQ category the question belongs to.' => 'FAQ category the question belongs to.', 'Select FAQ Category' => 'Select FAQ Category', 'Listing Type' => 'Typ prochÃ¡zenÃ', 'Public (publish)' => 'Public (publish)', 'Internal (private)' => 'Internal (private)', 'Answer' => 'Answer', 'optional' => 'volitelnÃ©', 'Check all help topics related to this FAQ.' => 'Check all help topics related to this FAQ.', 'Update Filter' => 'Update Filter', 'Add New Filter' => 'Add New Filter', 'Add Filter' => 'Add Filter', 'Ticket Filter' => 'Ticket Filter', 'Filters are executed based on execution order. Filter can target specific ticket source.' => 'Filters are executed based on execution order. Filter can target specific ticket source.', 'Filter Name' => 'Filter Name', 'Execution Order' => 'Execution Order', 'Stop processing further on match!' => 'Stop processing further on match!', 'Filter Status' => 'Filter Status', 'Target Channel' => 'Target Channel', 'Select a Channel' => 'Select a Channel', 'System Emails' => 'System Emails', 'Filter Rules' => 'Filter Rules', 'Rules are applied based on the criteria.' => 'Rules are applied based on the criteria.', 'Rules Matching Criteria' => 'Rules Matching Criteria', 'Match All' => 'Match All', 'Match Any' => 'Match Any', 'case-insensitive comparison' => 'case-insensitive comparison', 'Select One' => 'Select One', 'clear' => 'clear', 'Filter Actions' => 'Filter Actions', 'Can be overwridden by other filters depending on processing order.' => 'Can be overwridden by other filters depending on processing order.', 'Reject Ticket' => 'Reject Ticket', 'Use Reply-To Email' => 'Use Reply-To Email', 'if available' => 'if available', 'Ticket auto-response' => 'Ticket auto-response', 'Disable auto-response.' => 'Disable auto-response.', 'Auto-assign To' => 'Auto-assign To', 'Unassigned' => 'NepÅ™iÅ™azeno', 'Unchanged' => 'Unchanged', 'plural "filters' => '2] "filters', 'No filters found!' => 'No filters found!', 'Order' => 'Order', 'Rules' => 'Rules', 'Target' => 'Target', 'No filters found' => 'No filters found', 'plural "selected filters' => '2] "selected filters', 'Deleted data CANNOT be recovered, including any associated rules.' => 'Deleted data CANNOT be recovered, including any associated rules.', 'OK' => 'OK', 'Update Group' => 'Update Group', 'Add New Group' => 'Add New Group', 'Create Group' => 'Create Group', 'Group Access and Permissions' => 'Group Access and Permissions', 'Group Information' => 'Group Information', 'Disabled group will limit agents\' access. Admins are exempted.' => 'Disabled group will limit agents\' access. Admins are exempted.', 'Group Permissions' => 'Group Permissions', 'Applies to all group members' => 'Applies to all group members', 'Can Create Tickets' => 'Can Create Tickets', 'Ability to open tickets on behalf of users.' => 'Ability to open tickets on behalf of users.', 'Can Edit Tickets</td>' => 'Can Edit Tickets</td>', 'Ability to edit tickets.' => 'Ability to edit tickets.', 'Can Post Reply' => 'Can Post Reply', 'Ability to post a ticket reply.' => 'Ability to post a ticket reply.', 'Can Close Tickets' => 'Can Close Tickets', 'Ability to close tickets. Agents can still post a response.' => 'Ability to close tickets. Agents can still post a response.', 'Can Assign Tickets' => 'Can Assign Tickets', 'Ability to assign tickets to agents.' => 'Ability to assign tickets to agents.', 'Can Transfer Tickets' => 'Can Transfer Tickets', 'Ability to transfer tickets between departments.' => 'Ability to transfer tickets between departments.', 'Can Delete Tickets' => 'Can Delete Tickets', 'Ability to delete tickets (Deleted tickets can\'t be recovered!)' => 'Ability to delete tickets (Deleted tickets can\'t be recovered!)', 'Can Ban Emails' => 'Can Ban Emails', 'Ability to add/remove emails from banlist via ticket interface.' => 'Ability to add/remove emails from banlist via ticket interface.', 'Can Manage Premade' => 'Can Manage Premade', 'Ability to add/update/disable/delete canned responses and attachments.' => 'Ability to add/update/disable/delete canned responses and attachments.', 'Can Manage FAQ' => 'Can Manage FAQ', 'Ability to add/update/disable/delete knowledgebase categories and FAQs.' => 'Ability to add/update/disable/delete knowledgebase categories and FAQs.', 'Can View Agent Stats' => 'Can View Agent Stats', 'Ability to view stats of other agents in allowed departments.' => 'Ability to view stats of other agents in allowed departments.', 'Department Access' => 'Department Access', 'Select All' => 'Select All', 'Select None' => 'Select None', 'Internal notes viewable by all admins.' => 'InternÃ poznÃ¡mky zobrazitelnÃ© vÅ¡emi admi uÅ¾ivateli.', 'Showing 1-%1$d of %2$d groups' => 'Zobrazeno 1-%1$d z %2$d skupin', 'No groups found!' => 'No groups found!', 'Agent Groups' => 'Agent Groups', 'Group Name' => 'Group Name', 'Members' => 'Members', 'Created On' => 'Created On', 'plural "selected groups' => '2] "selected groups', 'Deleted data CANNOT be recovered and might affect agents\' access.' => 'Deleted data CANNOT be recovered and might affect agents\' access.', 'Staff Control Panel' => 'Staff Control Panel', 'Customer Support System' => 'Customer Support System', 'Welcome, %s.' => 'Welcome, %s.', 'Admin Panel' => 'AdministrÃ¡tor', 'Agent Panel' => 'Agent Panel', 'My Preferences' => 'NastavenÃ', 'Log Out' => 'OdhlÃ¡sit', 'Update Help Topic' => 'Update Help Topic', 'Add New Help Topic' => 'Add New Help Topic', 'Add Topic' => 'Add Topic', 'Help Topic Information' => 'Help Topic Information', 'Topic' => 'Topic', 'Private/Internal' => 'Private/Internal', 'Parent Topic' => 'Parent Topic', 'Top-Level Topic' => 'Top-Level Topic', 'New ticket options' => 'New ticket options', 'Use Parent Form' => 'Use Parent Form', 'Department\'s Default' => 'Department\'s Default', 'Thank-you Page' => 'Thank-you Page', 'Agents (%d)' => 'Agenti (%d)', 'Teams (%d)' => 'Teams (%d)', 'Auto-response' => 'Auto-response', 'Disable new ticket auto-response' => 'Disable new ticket auto-response', 'Ticket Number Format' => 'Ticket Number Format', 'Custom' => 'Custom', 'Format' => 'Format', 'e.g.' => 'e.g.', 'Sequence' => 'Sequence', 'Random' => 'Random', 'plural "Showing %d help topics' => '2] "Zobrazeno %d tÃ©mat nÃ¡povÄ›dy', 'No help topics found!' => 'No help topics found!', 'Sorting Mode' => 'Sorting Mode', 'No help topics found' => 'No help topics found', 'plural "selected help topics' => '2] "selected help topics', 'Agent Login' => 'PÅ™ihlÃ¡Å¡enÃ agenta', 'Forgot my password' => 'Obnovit heslo', 'Log In' => 'PÅ™ihlÃ¡sit', 'Copyright' => 'Copyright', 'More' => 'VÃce', 'Delete Organization' => 'Delete Organization', 'Manage Forms' => 'Manage Forms', 'Account Manager' => 'Account Manager', 'Notes' => 'Notes', 'No organizations found!' => 'No organizations found!', 'Export' => 'Exportovat', 'Landing page' => 'Landing page', 'Offline page' => 'Offline page', 'Thank you page' => 'Thank you page', 'Other' => 'OstatnÃ', 'Update Page' => 'Update Page', 'Add New Page' => 'Add New Page', 'Add Page' => 'Add Page', 'Site Pages' => 'StrÃ¡nky', 'Page information' => 'Page information', 'Select Page Type' => 'Select Page Type', 'Public URL' => 'Public URL', 'Page body: Ticket variables are only supported in thank-you pages.' => 'Page body: Ticket variables are only supported in thank-you pages.', 'plural "site pages' => '2] "site pages', 'No pages found!' => 'No pages found!', '(in-use)' => '(in-use)', 'plural "selected site pages' => '2] "selected site pages', 'Install a new plugin' => 'Install a new plugin', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.', 'Install' => 'Install', 'Version' => 'Version', 'Author' => 'Author', 'Update Plugin' => 'Update Plugin', 'Manage Plugin' => 'Manage Plugin', 'Configuration' => 'Configuration', 'This plugin has no configurable settings' => 'This plugin has no configurable settings', 'Every plugin should be so easy to use.' => 'Every plugin should be so easy to use.', 'Currently Installed Plugins' => 'Currently Installed Plugins', 'Add New Plugin' => 'Add New Plugin', 'plural "plugins' => '2] "plugins', 'Plugin Name' => 'Plugin Name', 'Date Installed' => 'Date Installed', 'No plugins installed yet — %s add one %s!' => 'No plugins installed yet — %s add one %s!', 'plural "selected plugins' => '2] "selected plugins', 'Configuration for deleted plugins CANNOT be recovered.' => 'Configuration for deleted plugins CANNOT be recovered.', 'My Account Profile' => 'My Account Profile', 'Account Information' => 'Account Information', 'Contact information' => 'Contact information', 'Profile preferences and settings.' => 'Profile preferences and settings.', 'Maximum Page size' => 'Maximum Page size', 'system default' => 'system default', 'show %s records' => 'show %s records', 'per page.' => 'per page.', 'Auto Refresh Rate' => 'Auto Refresh Rate', 'disable' => 'disable', 'plural "Every %d minutes' => '2] "Every %d minutes', '(Tickets page refresh rate in minutes.)' => '(Tickets page refresh rate in minutes.)', 'Default Signature' => 'VÃ½chozÃ podpis', 'My Signature' => 'MÅ¯j podpis', 'Department Signature (%s)' => 'Podpis oddÄ›lenÃ (%s)', 'if set' => 'pokud nastaveno', '(This can be selectected when replying to a ticket)' => '(This can be selectected when replying to a ticket)', 'Default Paper Size' => 'Default Paper Size', 'Paper size used when printing tickets to PDF' => 'Velikost papÃru se pouÅ¾ije pro tisk ticketu do formÃ¡tu PDF', 'Show Assigned Tickets' => 'Show Assigned Tickets', 'Show assigned tickets on open queue.' => 'Show assigned tickets on open queue.', 'To reset your password, provide your current password and a new password below.' => 'To reset your password, provide your current password and a new password below.', 'Signature' => 'Podpis', 'Optional signature used on outgoing emails.' => 'Optional signature used on outgoing emails.', 'Signature is made available as a choice, on ticket reply.' => 'Signature is made available as a choice, on ticket reply.', 'Reset Changes' => 'Reset Changes', 'Cancel Changes' => 'Cancel Changes', 'A confirmation email has been sent' => 'A confirmation email has been sent', 'A password reset email was sent to the email on file for your account. Follow the link in the email to reset your password.' => 'A password reset email was sent to the email on file for your account. Follow the link in the email to reset your password.', 'Access Control Settings' => 'Access Control Settings', 'Configure Access to this Help Desk' => 'Configure Access to this Help Desk', 'Agent Authentication Settings' => 'Agent Authentication Settings', 'Password Expiration Policy' => 'ZÃ¡sady pro vyprÅ¡enÃ platnosti hesla', 'No expiration' => 'No expiration', 'plural "Every %d months' => '2] "Every %d months', 'Allow Password Resets' => 'PovolenÃ obnovenÃ hesla', 'Reset Token Expiration' => 'Reset Token Expiration', 'Agent Excessive Logins' => 'Agent Excessive Logins', 'failed login attempt(s) allowed before a lock-out is enforced' => 'failed login attempt(s) allowed before a lock-out is enforced', 'minutes locked out' => 'minutes locked out', 'Agent Session Timeout' => 'Agent Session Timeout', '(0 to disable)' => '(0 to disable)', 'Bind Agent Session to IP' => 'Bind Agent Session to IP', 'End User Authentication Settings' => 'End User Authentication Settings', 'Registration Required' => 'Registration Required', 'Require registration and login to create tickets' => 'Require registration and login to create tickets', 'Registration Method' => 'Registration Method', 'Disabled â€” All users are guests' => 'Disabled â€” All users are guests', 'Public â€” Anyone can register' => 'Public â€” Anyone can register', 'Private â€” Only agents can register users' => 'Private â€” Only agents can register users', 'User Excessive Logins' => 'User Excessive Logins', 'User Session Timeout' => 'User Session Timeout', 'Client Quick Access' => 'Client Quick Access', 'Require email verification on \"Check Ticket Status\" page' => 'Require email verification on \"Check Ticket Status\" page', 'Authentication and Registration Templates' => 'Authentication and Registration Templates', 'Last Updated %s' => 'Last Updated %s', 'Clients' => 'Clients', 'Guest Ticket Access' => 'Guest Ticket Access', 'Sign In Pages' => 'Sign In Pages', 'Agent Login Banner' => 'Agent Login Banner', 'Client Sign-In Page' => 'Client Sign-In Page', 'User Account Registration' => 'User Account Registration', 'Please Confirm Email Address Page' => 'Please Confirm Email Address Page', 'Confirmation Email' => 'Confirmation Email', 'Account Confirmed Page' => 'Account Confirmed Page', 'Agent Account Registration' => 'Agent Account Registration', 'Agent Welcome Email' => 'Agent Welcome Email', 'Alerts and Notices sent to agents on ticket \"events\"' => 'Alerts and Notices sent to agents on ticket \"events\"', 'Admin Email' => 'Admin Email', 'Department Members' => 'Department Members', 'Organization Account Manager' => 'Organization Account Manager', 'Last Respondent' => 'Last Respondent', 'Assigned Agent / Team' => 'Assigned Agent / Team', 'New Internal Note Alert' => 'UpozornÄ›nÃ na novou internÃ poznÃ¡mku', 'Team Lead' => 'Team Lead', 'Team Members' => 'Team Members', 'System Alerts' => 'System Alerts', 'System Errors' => 'System Errors', '(enabled by default)' => '(enabled by default)', 'SQL errors' => 'SQL errors', 'Excessive failed login attempts' => 'Excessive failed login attempts', 'Autoresponder Setting' => 'Autoresponder Setting', 'Global setting - can be disabled at department or email level.' => 'Global setting - can be disabled at department or email level.', 'Ticket Owner' => 'Ticket Owner', 'Submitter: Send receipt confirmation' => 'Submitter: Send receipt confirmation', 'Participants: Send new activity notice' => 'Participants: Send new activity notice', 'Ticket Submitter' => 'Ticket Submitter', 'Email Settings and Options' => 'Email Settings and Options', 'Note that some of the global settings can be overwridden at department/email level.' => 'Note that some of the global settings can be overwridden at department/email level.', 'Default Template Set' => 'Default Template Set', 'Select Default Email Template Set' => 'Select Default Email Template Set', 'Default System Email' => 'VÃ½chozÃ systÃ©movÃ½ e-mail', 'Default Alert Email' => 'VÃ½chozÃ e-mail pro upozornÄ›nÃ', 'Use Default System Email (above)' => 'Use Default System Email (above)', 'Admin\'s Email Address' => 'Admin\'s Email Address', 'Incoming Emails' => 'Incoming Emails', 'Email Fetching' => 'Email Fetching', 'Fetch on auto-cron' => 'Fetch on auto-cron', 'Strip Quoted Reply' => 'Strip Quoted Reply', 'Reply Separator Tag' => 'Reply Separator Tag', 'Emailed Tickets Priority' => 'Emailed Tickets Priority', 'Accept All Emails' => 'Accept All Emails', 'Accept email from unknown Users' => 'Accept email from unknown Users', 'Accept Email Collaborators' => 'Accept Email Collaborators', 'Automatically add collaborators from email fields' => 'Automatically add collaborators from email fields', 'Outgoing Emails' => 'Outgoing Emails', 'Default email only applies to outgoing emails without SMTP setting.' => 'Default email only applies to outgoing emails without SMTP setting.', 'Default MTA' => 'Default MTA', 'None: Use PHP mail function' => 'None: Use PHP mail function', 'Email attachments to the user' => 'Email attachments to the user', 'Knowledge Base Settings and Options' => 'Knowledge Base Settings and Options', 'Knowledge Base Settings' => 'NastavenÃ vÄ›domostnÃ bÃ¡ze', 'Disabling knowledge base disables clients\' interface.' => 'Disabling knowledge base disables clients\' interface.', 'Knowledge Base Status' => 'Status znalostnÃ bÃ¡ze', 'Enable Knowledge Base' => 'Enable Knowledge Base', 'Enable Canned Responses' => 'Enable Canned Responses', 'Company Profile' => 'Company Profile', 'Basic Information' => 'Basic Information', 'To edit or add new pages go to %s Manage > Site Pages %s' => 'To edit or add new pages go to %s Manage > Site Pages %s', 'Landing Page' => 'VstupnÃ StrÃ¡nka', 'Select Landing Page' => 'Select Landing Page', 'Offline Page' => 'Offline strÃ¡nka', 'Select Offline Page' => 'Select Offline Page', 'Default Thank-You Page' => 'VÃ½chozÃ dÄ›kovnÃ¡ strÃ¡nka', 'Select Thank-You Page' => 'Select Thank-You Page', 'System Default Logo' => 'System Default Logo', 'Use a custom logo' => 'Use a custom logo', 'Upload a new logo' => 'NahrÃ¡t novÃ© logo', 'plural "selected logos' => '2] "selected logos', 'System Settings and Preferences' => 'System Settings and Preferences', 'General Settings' => 'General Settings', 'Helpdesk Status' => 'Status Helpdesku', 'Online' => 'Online', 'Offline' => 'Mimo provoz', 'Helpdesk URL' => 'URL Helpdesku', 'Helpdesk Name/Title' => 'Helpdesk jmÃ©no/nÃ¡zev', 'Default Department' => 'VÃ½chozÃ oddÄ›lenÃ', 'Select Default Department' => 'Select Default Department', 'Dept' => 'Dept', 'Default Page Size' => 'VÃ½chozÃ velikost strÃ¡nky', 'Default Log Level' => 'VÃ½chozÃ ÃºroveÅˆ logu', 'None (Disable Logger)' => 'None (Disable Logger)', 'DEBUG' => 'DEBUG', 'WARN' => 'WARN', 'ERROR' => 'ERROR', 'Purge Logs' => 'MazÃ¡nÃ logu', 'Never Purge Logs' => 'Never Purge Logs', 'After' => 'After', 'Months' => 'Months', 'Month' => 'Month', 'Default Name Formatting' => 'Default Name Formatting', 'Date and Time Options' => 'Date and Time Options', 'Time Format' => 'Time Format', 'Date Format' => 'Date Format', 'Date and Time Format' => 'Date and Time Format', 'Day, Date and Time Format' => 'Day, Date and Time Format', 'Default Time Zone' => 'Default Time Zone', 'Select Default Time Zone' => 'Select Default Time Zone', 'Observe daylight savings' => 'Observe daylight savings', 'Ticket Settings and Options' => 'Ticket Settings and Options', 'Global Ticket Settings' => 'Global Ticket Settings', 'System-wide default ticket settings and options.' => 'System-wide default ticket settings and options.', 'Default Ticket Number Format' => 'Default Ticket Number Format', 'Default Ticket Number Sequence' => 'Default Ticket Number Sequence', 'Default Status' => 'VÃ½chozÃ stav', 'Default Priority' => 'Default Priority', 'Default SLA' => 'VÃ½chozÃ SLA', 'Default Help Topic' => 'Default Help Topic', 'Maximum Open Tickets' => 'Maximum Open Tickets', 'per end user' => 'per end user', 'Agent Collision Avoidance Duration' => 'Agent Collision Avoidance Duration', 'Human Verification' => 'Verifikace ÄlovÄ›ka', 'Enable CAPTCHA on new web tickets.' => 'Enable CAPTCHA on new web tickets.', 'Claim on Response' => 'PÅ™iÅ™adit si ticket po odpovÄ›di', 'Assigned Tickets' => 'Assigned Tickets', 'Exclude assigned tickets from open queue.' => 'Exclude assigned tickets from open queue.', 'Answered Tickets' => 'Answered Tickets', 'Exclude answered tickets from open queue.' => 'Exclude answered tickets from open queue.', 'Agent Identity Masking' => 'Agent Identity Masking', 'Hide agent\'s name on responses.' => 'Hide agent\'s name on responses.', 'Enable HTML Ticket Thread' => 'Enable HTML Ticket Thread', 'Enable rich text in ticket thread and autoresponse emails.' => 'Enable rich text in ticket thread and autoresponse emails.', 'Allow Client Updates' => 'Allow Client Updates', 'Allow clients to update ticket details via the web portal' => 'Allow clients to update ticket details via the web portal', 'Size and maximum uploads setting mainly apply to web tickets.' => 'Size and maximum uploads setting mainly apply to web tickets.', 'Ticket Attachment Settings' => 'Ticket Attachment Settings', 'Store Attachments' => 'Store Attachments', 'Update SLA Plan' => 'Update SLA Plan', 'Add New SLA Plan' => 'Add New SLA Plan', 'Add Plan' => 'Add Plan', 'Service Level Agreement' => 'Service Level Agreement', 'Tickets are marked overdue on grace period violation.' => 'Tickets are marked overdue on grace period violation.', 'Grace Period' => 'Grace Period', 'in hours' => 'in hours', 'Transient' => 'Transient', 'SLA can be overridden on ticket transfer or help topic change' => 'SLA can be overridden on ticket transfer or help topic change', 'Ticket Overdue Alerts' => 'Ticket Overdue Alerts', 'Disable overdue alerts notices.' => 'Disable overdue alerts notices.', '(Override global setting)' => '(Override global setting)', 'plural "SLA plans' => '2] "SLA plans', 'No SLA plans found!' => 'No SLA plans found!', 'Service Level Agreements' => 'Service Level Agreements', 'Grace Period (hrs)' => 'Grace Period (hrs)', 'No SLA plans found' => 'No SLA plans found', 'plural "selected SLA plans' => '2] "selected SLA plans', 'Update Agent' => 'Update Agent', 'To reset the password enter a new one below' => 'To reset the password enter a new one below', 'Add New Agent' => 'PÅ™idat novÃ©ho agenta', 'Add Agent' => 'Add Agent', 'Temporary password required only for \"Local\" authenication' => 'Temporary password required only for \"Local\" authenication', 'Agent Account' => 'Agent Account', 'Welcome Email' => 'Welcome Email', 'Send sign in information' => 'Send sign in information', 'Authentication' => 'Authentication', 'Authentication Backend' => 'Authentication Backend', 'Use any available backend' => 'Use any available backend', 'Confirm Password' => 'Potvrdit heslo', 'Forced Password Change' => 'Forced Password Change', 'Force password change on next login.' => 'Force password change on next login.', 'Agent\'s Signature' => 'Agent\'s Signature', 'Account Status & Settings' => 'Account Status & Settings', 'Department and group assigned control access permissions.' => 'Department and group assigned control access permissions.', 'Account Type' => 'Typ ÃºÄtu', 'Admin' => 'Admin', 'Account Status' => 'Account Status', 'Locked' => 'Locked', 'Assigned Group' => 'Assigned Group', 'Select Group' => 'Select Group', 'Primary Department' => 'Primary Department', 'Select Department' => 'Vyber oddÄ›lenÃ', 'Agent\'s Time Zone' => 'Agent\'s Time Zone', 'Limited Access' => 'Limited Access', 'Limit ticket access to ONLY assigned tickets.' => 'Limit ticket access to ONLY assigned tickets.', 'Directory Listing' => 'Directory Listing', 'Make visible in the Agent Directory' => 'Make visible in the Agent Directory', 'Vacation Mode' => 'Vacation Mode', 'Change Status to Vacation Mode' => 'Change Status to Vacation Mode', 'Assigned Teams' => 'Assigned Teams', 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department.' => 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department.', 'All Department' => 'All Department', 'All Groups' => 'All Groups', 'All Teams' => 'All Teams', 'Apply' => 'Apply', 'plural "agents' => '2] "agents', 'Group' => 'Group', 'Last Login' => 'Last Login', 'vacation' => 'vacation', 'Lock' => 'Lock', 'Are you sure want to enable (unlock) %s?' => 'Are you sure want to enable (unlock) %s?', 'plural "selected agents' => '2] "selected agents', 'Are you sure want to disable (lock) %s?' => 'Are you sure want to disable (lock) %s?', 'Locked staff won\'t be able to login to Staff Control Panel.' => 'Locked staff won\'t be able to login to Staff Control Panel.', 'Errors' => 'Errors', 'Warnings' => 'Warnings', 'Debug logs' => 'Debug logs', 'All logs' => 'All logs', 'Entered date span is invalid. Selection ignored.' => 'Entered date span is invalid. Selection ignored.', 'No logs found!' => 'No logs found!', 'Date Span' => 'Date Span', 'Between' => 'Between', 'Log Level' => 'Log Level', 'Debug' => 'Debug', 'Go!' => 'Go!', 'Log Title' => 'Log Title', 'Log Type' => 'Log Type', 'No logs found' => 'No logs found', 'Delete Selected Entries' => 'Delete Selected Entries', 'plural "selected log entries' => '2] "selected log entries', 'Used for image manipulation and PDF printing' => 'PouÅ¾ito pro manipulaci s obrÃ¡zky a tisk do PDF', 'Used for email fetching' => 'Used for email fetching', 'XML API' => 'XML API', 'Used for HTML email processing' => 'Used for HTML email processing', 'Improves performance creating and processing JSON' => 'Improves performance creating and processing JSON', 'Highly recommended for non western european language content' => 'Highly recommended for non western european language content', 'Highly recommended for plugins and language packs' => 'Highly recommended for plugins and language packs', 'About this osTicket Installation' => 'About this osTicket Installation', 'Server Information' => 'Server Information', 'osTicket Version' => 'osTicket Version', 'Web Server Software' => 'Web Server Software', 'MySQL Version' => 'MySQL Version', 'PHP Version' => 'PHP Version', 'PHP Extensions' => 'PHP Extensions', 'PHP Settings' => 'PHP Settings', '\"1\" is recommended if AJAX is not working' => '\"1\" is recommended if AJAX is not working', 'Setting default timezone is highly recommended' => 'Setting default timezone is highly recommended', 'Database Information and Usage' => 'Database Information and Usage', 'Schema' => 'Schema', 'Schema Signature' => 'Schema Signature', 'Space Used' => 'Space Used', 'Space for Attachments' => 'Space for Attachments', 'Installed Language Packs' => 'Installed Language Packs', 'Built' => 'Built', 'Update Team' => 'Update Team', 'Add New Team' => 'Add New Team', 'Create Team' => 'Create Team', 'Team' => 'Team', 'Team Information' => 'Team Information', 'Select Team Lead (Optional)' => 'Vyberte vedoucÃho teamu (volitelnÃ©)', 'Assignment Alert' => 'Assignment Alert', 'Disable for this Team' => 'Disable for this Team', 'Remove' => 'Remove', 'Showing 1-%1$d of %2$d teams' => 'Zobrazeno 1-%1$d z %2$d tÃ½mÅ¯', 'No teams found!' => 'No teams found!', 'Team Name' => 'Team Name', 'plural "selected teams' => '2] "selected teams', 'Update Template' => 'Update Template', 'Add New Template' => 'Add New Template', 'Add Template' => 'Add Template', 'Email Template' => 'Email Template', 'Template information' => 'Template information', 'Enabled' => 'Enabled', 'Language' => 'Jazyk', 'Click on the title to edit.' => 'Click on the title to edit.', 'Updated %s' => 'Updated %s', 'Template Set To Clone' => 'Template Set To Clone', 'Stock Templates' => 'Stock Templates', 'plural "templates' => '2] "templates', 'No templates found!' => 'No templates found!', 'Email Template Sets' => 'Email Template Sets', 'Add New Template Set' => 'Add New Template Set', 'In-Use' => 'In-Use', 'plural "selected template sets' => '2] "selected template sets', 'Update Ticket #%s' => 'Update Ticket #%s', 'Currently selected user' => 'Currently selected user', 'Change' => 'Change', 'Ticket Information' => 'Ticket Information', 'Due date overrides SLA\'s grace period.' => 'Due date overrides SLA\'s grace period.', 'Ticket Source' => 'Zdroj ticketu', 'Select Source' => 'Zvolte zdroj', 'Web' => 'Web', 'API' => 'API', 'Select Help Topic' => 'Vyber tÃ©ma nÃ¡povÄ›dy', 'Time is based on your time zone' => 'ÄŒas odpovÃdÃ¡ vaÅ¡Ã ÄasovÃ© zÃ³nÄ›', 'Internal Note' => 'InternÃ poznÃ¡mka', 'Reason for editing the ticket (required)' => 'Reason for editing the ticket (required)', 'Save' => 'Save', 'Ticket Notice' => 'PoznÃ¡mka k ticketu', 'Send alert to user.' => 'Odeslat upozornÄ›nÃ uÅ¾ivateli.', 'Ticket Information and Options' => 'Informace a moÅ¾nosti ticketu', 'Assign To' => 'PÅ™idÄ›lit', 'Select an Agent OR a Team' => 'Vybrat agenta nebo tÃ½m', 'Response' => 'OdpovÄ›Ä', 'Optional response to the above issue.' => 'VolitelnÃ¡ odpovÄ›Ä na vÃ½Å¡e uvedenÃ½ problÃ©m.', 'Select a canned response' => 'Vybrat pÅ™ipravenou odpovÄ›Ä', 'Append' => 'PÅ™ipojit', 'Initial response for the ticket' => 'Initial response for the ticket', 'My signature' => 'MÅ¯j podpis', 'Optional internal note (recommended on assignment)' => 'VolitelnÃ¡ internÃ PoznÃ¡mka ( doporuÄenÃ¡ pÅ™i pÅ™idÄ›lenÃ )', 'Unable to obtain a lock on the ticket' => 'Unable to obtain a lock on the ticket', 'Current ticket status (%s) does not allow the end user to reply.' => 'AktuÃ¡lnÃ stac ticketu (%s) nedovoluje koncovÃ©mu uÅ¾ivateli odpovÄ›dÄ›t.', 'Ticket is assigned to %s' => 'Ticket is assigned to %s', 'This ticket is currently locked by %s' => 'This ticket is currently locked by %s', 'Email is in banlist! Must be removed before any reply/response' => 'Email je v seznamu blokovanÃ½ch emailÅ¯! Pokud chcete odpovedÄ›t odstraÅˆte email ze seznamu', 'Marked overdue!' => 'OznaÄen jako proÅ¡lÃ½!', 'Reload' => 'Reload', 'Claim' => 'PÅ™iÅ™adit si', 'Print' => 'Tisk', 'Ticket Thread' => 'VlÃ¡kno ticketu', 'Thread + Internal Notes' => 'VlÃ¡kno + InternÃ poznÃ¡mky', 'Change Owner' => 'ZmÄ›nit pÅ™Ãjemce', 'Delete Ticket' => 'Smazat ticket', 'Release (unassign) Ticket' => 'ZruÅ¡it pÅ™iÅ™azenÃ ticketu', 'Mark as Overdue' => 'OznaÄit jako proÅ¡lÃ©', 'Mark as Unanswered' => 'Mark as Unanswered', 'Mark as Answered' => 'Mark as Answered', 'Ban Email <%s>' => 'Zablokovat email <%s>', 'Unban Email <%s>' => 'Unban Email <%s>', 'Related Tickets' => 'Related Tickets', 'plural "%d Open Tickets' => '2] "%d Open Tickets', 'plural "%d Closed Tickets' => '2] "%d Closed Tickets', 'Manage User' => 'Manage User', 'Manage Organization' => 'Manage Organization', 'Unknown' => 'Unknown', 'Ticket Thread (%d)' => 'VÃ¡kno ticketu (%d)', 'Error fetching ticket thread - get technical help.' => 'Error fetching ticket thread - get technical help.', 'Post Internal Note' => 'VloÅ¾it internÃ poznÃ¡mku', 'Department Transfer' => 'PÅ™edat na oddÄ›lenÃ', 'Reassign Ticket' => 'PÅ™iÅ™adit ticket', 'Assign Ticket' => 'PÅ™iÅ™adit ticket', 'To' => 'To', 'Do Not Email Reply' => 'NeodesÃlat odpovÄ›Ä emailem', 'Collaborators' => 'DalÅ¡Ã pÅ™Ãjemci', 'Add Recipients' => 'PÅ™idat pÅ™Ãjemce', 'Recipients (%d of %d)' => 'PÅ™Ãjemci (%d z %d)', 'Original Message' => 'Original Message', 'Premade Replies' => 'PÅ™edpÅ™ipravenÃ© odpovÄ›di', 'Start writing your response here. Use canned responses from the drop-down above' => 'Zde napiÅ¡te VaÅ¡i odpovÄ›Ä. MÅ¯Å¾ete vybrat pÅ™edpÅ™ipravenou odpovÄ›Ä z rozbalovacÃho menu nad tÃmto polem', 'current' => 'aktuÃ¡lnÃ', 'Note title - summary of the note (optional)' => 'PÅ™edmÄ›t poznÃ¡mky - struÄnÃ½ popis (nepovinnÃ©)', 'Note details' => 'Text poznÃ¡mky', 'Post Note' => 'VloÅ¾it poznÃ¡mku', 'Ticket is currently in %s department.' => 'Ticket is currently in %s department.', 'Select Target Department' => 'Select Target Department', 'Comments' => 'KomentÃ¡Å™', 'Enter reasons for the transfer' => 'Enter reasons for the transfer', 'Transfer' => 'Transfer', 'Assignee' => 'NovÃ½ agent', 'Claim Ticket (comments optional)' => 'PÅ™iÅ™adit si ticket (poznÃ¡mka nepovinnÃ¡)', 'Ticket is currently assigned to %s' => 'Ticket is currently assigned to %s', 'Assigning a closed ticket will reopen it!' => 'Assigning a closed ticket will reopen it!', 'Enter reasons for the assignment or instructions for assignee' => 'NapiÅ¡te dÅ¯vod pÅ™edÃ¡nÃ ticketu nebo instrukce pro novÄ› pÅ™iÅ™azenou osobu', 'Reassign' => 'PÅ™iÅ™adit', 'Assign' => 'Assign', 'Ticket Print Options' => 'MoÅ¾nosti tisku ticketu', 'Print Notes' => 'Tisknout poznÃ¡mky', 'Print Internal Notes/Comments' => 'Tisknout internÃ poznÃ¡mky/komentÃ¡Å™e', 'Paper Size' => 'Paper Size', 'Select Print Paper Size' => 'Vyberte velikost papÃru pro tisk', 'Are you sure you want to claim (self assign) this ticket?' => 'Jste si jistÃ½, Å¾e si chcete pÅ™iÅ™adit tento ticket?', 'Are you sure you want to flag the ticket as answered?' => 'Are you sure you want to flag the ticket as answered?', 'Are you sure you want to flag the ticket as unanswered?' => 'Are you sure you want to flag the ticket as unanswered?', 'Are you sure you want to flag the ticket as overdue?' => 'Are you sure you want to flag the ticket as overdue?', 'Are you sure you want to ban %s?' => 'Are you sure you want to ban %s?', 'New tickets from the email address will be automatically rejected.' => 'New tickets from the email address will be automatically rejected.', 'Are you sure you want to remove %s from ban list?' => 'Are you sure you want to remove %s from ban list?', 'Are you sure you want to unassign ticket from %s?' => 'Are you sure you want to unassign ticket from %s?', '%s <%s> will longer have access to the ticket' => '%s <%s> will longer have access to the ticket', 'Are you sure want to change ticket owner to %s?' => 'Are you sure want to change ticket owner to %s?', 'Are you sure you want to DELETE this ticket?' => 'Are you sure you want to DELETE this ticket?', 'Search term must be more than 3 chars' => 'Search term must be more than 3 chars', 'Overdue Tickets' => 'ProÅ¡lÃ© tickety', 'My Tickets' => 'Moje tickety', '%s Tickets' => '%s TicketÅ¯', 'advanced' => 'rozÅ¡ÃÅ™enÃ©', 'Sort by %s %s' => 'SeÅ™adit podle %s %s', 'Closing Agent\'s Name' => 'Closing Agent\'s Name', 'There are no tickets matching your criteria.' => 'Nejsou zde Å¾Ã¡dnÃ© tickety odpovÃdajÃcÃ zadanÃ½m podmÃnkÃ¡m.', 'Query returned 0 results.' => 'Query returned 0 results.', 'Are you sure want to flag the selected tickets as overdue?' => 'Are you sure want to flag the selected tickets as overdue?', 'Advanced Ticket Search' => 'RozÅ¡ÃÅ™enÃ© hledÃ¡nÃ ticketÅ¯', 'Keywords' => 'KlÃÄovÃ¡ slova', 'Statuses' => 'Stavy', 'Flags' => 'Flags', 'Any Flags' => 'Any Flags', 'Anyone' => 'Anyone', 'Me' => 'Me', 'Date Range' => 'Date Range', 'TO' => 'TO', 'Email Template Set' => 'Email Template Set', 'Viewing' => 'Viewing', 'Select Setting Group' => 'Select Setting Group', 'Email Subject and Body' => 'Email Subject and Body', 'Delete User' => 'Delete User', 'Manage Account' => 'Manage Account', 'Register' => 'Register', 'Send Activation Email' => 'Send Activation Email', 'Send Password Reset Email' => 'Send Password Reset Email', 'Manage Account Access' => 'Manage Account Access', 'Updated' => 'AktualizovÃ¡no', 'User Tickets' => 'User Tickets', 'Are you sure want to ban %s?' => 'Are you sure want to ban %s?', 'New tickets from the email address will be auto-rejected.' => 'New tickets from the email address will be auto-rejected.', 'Are you sure want to send an Account Activation Link to %s ?' => 'Are you sure want to send an Account Activation Link to %s ?', 'Are you sure want to send a Password Reset Link to %s ?' => 'Are you sure want to send a Password Reset Link to %s ?', 'Import' => 'Import', 'No users found!' => 'No users found!', 'Ticket doesn\'t have any collaborators.' => 'Ticket doesn\'t have any collaborators.', 'Manage Collaborators' => 'Manage Collaborators', 'Add Collaborator' => 'Add Collaborator', 'Ticket Collaborators' => 'Ticket Collaborators', 'Add New Collaborator' => 'Add New Collaborator', 'You have made changes that you need to save.' => 'You have made changes that you need to save.', 'Bro, not sure how you got here!' => 'Bro, not sure how you got here!', 'Manage Content' => 'Manage Content', 'Field Configuration' => 'Field Configuration', 'Help Text' => 'Help Text', 'Help text shown with the field' => 'Help text shown with the field', 'You sure?' => 'You sure?', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.', 'Add a form' => 'Add a form', 'Clicking Save Changes will permanently delete data associated with the deleted forms' => 'Clicking Save Changes will permanently delete data associated with the deleted forms', 'Click to create a new note' => 'Click to create a new note', 'Delete %s' => 'Delete %s', 'Deleted organization CANNOT be recovered' => 'Deleted organization CANNOT be recovered', '%s assigned to this organization will be orphaned.' => '%s assigned to this organization will be orphaned.', 'plural "%d users' => '2] "%d users', 'Yes, Delete' => 'Yes, Delete', 'Search existing organizations or add a new one.' => 'Search existing organizations or add a new one.', 'Complete the form below to add a new organization.' => 'Complete the form below to add a new organization.', 'Create New Organization' => 'VytvoÅ™it novou organizaci', 'Add Organization' => 'Add Organization', 'Fields' => 'Fields', 'Auto-Assignment' => 'Auto-Assignment', 'Assign tickets from this organization to the Account Manager' => 'Assign tickets from this organization to the Account Manager', 'Primary Contacts' => 'Primary Contacts', 'Automated Collaboration' => 'Automated Collaboration', 'Add to all tickets from this organization' => 'Add to all tickets from this organization', 'Organization Members' => 'Organization Members', 'Main Domain' => 'Main Domain', 'Auto Add Members From' => 'Auto Add Members From', 'Update Organization' => 'Update Organization', 'Select Contacts' => 'Select Contacts', 'Please note that updates will be reflected system-wide.' => 'Please note that updates will be reflected system-wide.', 'Manage Sequences' => 'Manage Sequences', 'Sequences are used to generate sequential numbers. Various sequences can be\nused to generate sequences for different purposes.' => 'Sequences are used to generate sequential numbers. Various sequences can be\nused to generate sequences for different purposes.', 'Increment' => 'Increment', 'Padding Character' => 'Padding Character', 'New Sequence' => 'New Sequence', 'Add New Sequence' => 'Add New Sequence', 'Clicking Save Changes will permanently remove the\n deleted sequences.' => 'Clicking Save Changes will permanently remove the\n deleted sequences.', 'Change Status' => 'ZmÄ›nit stav', 'Ticket is locked by %s' => 'Ticket is locked by %s', 'Ticket Summary' => 'Ticket Summary', 'Collaborators (%d)' => 'DalÅ¡Ã pÅ™Ãjemci (%d)', 'Ticket State' => 'Ticket State', 'Thread (%d)' => 'VlÃ¡kno (%d)', 'Notes (%d)' => 'Notes (%d)', 'Reply' => 'Reply', 'Optional reason for status change (internal note)' => 'Optional reason for status change (internal note)', 'plural "Showing %d tickets' => '2] "Zobrazeno %d ticketÅ¯', '%s does not have any tickets' => '%s does not have any tickets', 'Create New Ticket' => 'Create New Ticket', 'Preview Ticket' => 'Preview Ticket', 'Manage Access' => 'Manage Access', 'User Preferences' => 'User Preferences', 'Account Access' => 'Account Access', 'Login via email' => 'Login via email', 'Account Flags' => 'Account Flags', 'Administratively Locked' => 'Administratively Locked', 'Password Reset Required' => 'Password Reset Required', 'User Cannot Change Password' => 'User Cannot Change Password', 'Delete User: %s' => 'Delete User: %s', 'Deleted users and tickets CANNOT be recovered' => 'Deleted users and tickets CANNOT be recovered', 'Change Tickets Ownership' => 'Change Tickets Ownership', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => 'Delete %1$s %2$s %3$s and any associated attachments and data.', 'Yes, Delete User' => 'Yes, Delete User', 'Copy Paste' => 'Copy Paste', 'Upload' => 'Upload', 'Name and Email' => 'Name and Email', 'Enter one name and email address per line.' => 'Enter one name and email address per line.', 'To import more other fields, use the Upload tab.' => 'To import more other fields, use the Upload tab.', 'e.g. John Doe, john.doe@osticket.com' => 'e.g. John Doe, john.doe@osticket.com', 'Import a CSV File' => 'Import a CSV File', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.', 'John Doe' => 'John Doe', 'john.doe@osticket.com' => 'john.doe@osticket.com', 'Search existing users or add a new user.' => 'Vyhledej stÃ¡vajÃcÃho uÅ¾ivatele nebo pÅ™idej novÃ©ho uÅ¾ivatele.', 'Search by email, phone or name' => 'Hledej podle emailu, telefonu, jmÃ©na', 'Create New User' => 'VytvoÅ™it novÃ©ho uÅ¾ivatele', 'Register: %s' => 'Register: %s', 'Complete the form below to create a user account for %s.' => 'Complete the form below to create a user account for %s.', 'User Account Login' => 'User Account Login', 'Authentication Sources' => 'Authentication Sources', 'Send account activation email to %s.' => 'Send account activation email to %s.', 'Temporary Password' => 'Temporary Password', 'Password Change' => 'Password Change', 'Require password change on login' => 'Require password change on login', 'User cannot change password' => 'User cannot change password', 'Create Account' => 'Create Account', 'Change User' => 'Change User', 'Update User' => 'Update User', 'This organization doesn\'t have any users yet' => 'This organization doesn\'t have any users yet', 'Are you sure you want to REMOVE %1$s from %2$s?' => 'Are you sure you want to REMOVE %1$s from %2$s?', 'plural "selected users' => '2] "selected users', 'Upgrade Aborted!' => 'Upgrade Aborted!', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => 'Upgrade aborted due to errors. Any errors at this stage are fatal.', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => 'Please note the error(s), if any, when %1$s seeking help %2$s.', 'Internal error occurred - get technical help.' => 'Internal error occurred - get technical help.', 'For details - please view %s or check your email.' => 'For details - please view %s or check your email.', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => 'Please refer to the %1$s Upgrade Guide %2$s for more information.', 'Need Help?' => 'PotÅ™ebujete pomoct?', 'We provide %1$s professional upgrade services %2$s and commercial support.' => 'We provide %1$s professional upgrade services %2$s and commercial support.', '%1$s Contact us %2$s today for expedited help.' => '%1$s Contact us %2$s today for expedited help.', 'What to do?' => 'What to do?', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => 'Restore your previous version from backup and try again or %1$s seek help %2$s.', 'Upgrade Completed!' => 'Upgrade Completed!', 'Congratulations! osTicket upgrade has been completed successfully.' => 'Congratulations! osTicket upgrade has been completed successfully.', 'Please refer to %s for more information about changes and/or new features.' => 'Please refer to %s for more information about changes and/or new features.', 'Release Notes' => 'Release Notes', 'Once again, thank you for choosing osTicket.' => 'Once again, thank you for choosing osTicket.', 'Please feel free to %1$s let us know %2$s of any other improvements and features you would like to see in osTicket, so that we may add them in the future as we continue to develop better and better versions of osTicket.' => 'Please feel free to %1$s let us know %2$s of any other improvements and features you would like to see in osTicket, so that we may add them in the future as we continue to develop better and better versions of osTicket.', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => 'We take user feedback seriously and we\'re dedicated to making changes based on your input.', 'Good luck.' => 'Good luck.', 'osTicket Team.' => 'osTicket Team.', 'PS' => 'PS', 'Don\'t just make customers happy, make happy customers!' => 'Don\'t just make customers happy, make happy customers!', 'What\'s Next?' => 'What\'s Next?', 'Post-upgrade' => 'Post-upgrade', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s', 'osTicket Wiki' => 'osTicket Wiki', 'Stay up to date' => 'Stay up to date', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!', '%1$s Get in the loop %2$s today and stay informed!' => '%1$s Get in the loop %2$s today and stay informed!', 'Commercial support available' => 'Commercial support available', 'Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. %1$s Learn More! %2$s' => 'Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. %1$s Learn More! %2$s', 'osTicket Upgrader' => 'osTicket Upgrader', 'Thank you for being a loyal osTicket user!' => 'Thank you for being a loyal osTicket user!', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.', 'Getting ready!' => 'Getting ready!', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.', 'Prerequisites' => 'Prerequisites', 'These items are necessary in order to run the latest version of osTicket.' => 'These items are necessary in order to run the latest version of osTicket.', '%s or later' => '%s or later', 'MySQLi extension for PHP' => 'MySQLi extension for PHP', 'module loaded' => 'module loaded', 'missing!' => 'missing!', 'Higly Recommended' => 'Higly Recommended', 'We highly recommend that you follow the steps below.' => 'We highly recommend that you follow the steps below.', 'Back up the current database if you haven\'t done so already.' => 'Back up the current database if you haven\'t done so already.', 'Be patient. The upgrade process will take a couple of seconds.' => 'Be patient. The upgrade process will take a couple of seconds.', 'Start Upgrade Now' => 'Start Upgrade Now', 'Upgrade Tips' => 'Upgrade Tips', 'Remember to back up your osTicket database' => 'Remember to back up your osTicket database', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => 'Refer to %1$s Upgrade Guide %2$s for the latest tips', 'If you experience any problems, you can always restore your files/database backup.' => 'If you experience any problems, you can always restore your files/database backup.', 'We can help, feel free to %1$s contact us %2$s for professional help.' => 'We can help, feel free to %1$s contact us %2$s for professional help.', 'Doing stuff!' => 'Doing stuff!', 'Please wait... while we upgrade your osTicket installation!' => 'Please wait... while we upgrade your osTicket installation!', 'Configuration file rename required!' => 'Configuration file rename required!', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.', 'Solution' => 'Å˜eÅ¡enÃ', 'Rename file include/settings.php to include/ost-config.php and click continue below.' => 'Rename file include/settings.php to include/ost-config.php and click continue below.', 'CLI' => 'CLI', 'FTP' => 'FTP', 'Cpanel' => 'Cpanel', 'If you are looking for a greater level of support, we provide professional upgrade and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target=\"_blank\" href=\"http://osticket.com/support\">Learn More!</a>' => 'If you are looking for a greater level of support, we provide professional upgrade and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target=\"_blank\" href=\"http://osticket.com/support\">Learn More!</a>', 'Migrate to osTicket %s' => 'Migrate to osTicket %s', 'Thank you for taking the time to upgrade your osTicket intallation!' => 'Thank you for taking the time to upgrade your osTicket intallation!', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.', 'Applying updates to database stream: %s' => 'Applying updates to database stream: %s', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => 'The upgrade wizard will now attempt to upgrade your database and core settings!', 'Below is a summary of the database patches to be applied.' => 'Below is a summary of the database patches to be applied.', 'Upgrade Now!' => 'Upgrade Now!', 'Be patient the process will take a couple of minutes.' => 'Be patient the process will take a couple of minutes.', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => 'We can help. Feel free to %1$s contact us %2$s for professional help.', '%s - Relax!' => '%s - Relax!', '%s: Unknown or invalid' => '%s: Unknown or invalid', 'FAQ article' => 'FAQ article', 'FAQ category' => 'FAQ category', 'Page Not Found' => 'Page Not Found', 'System upgrade is pending' => 'System upgrade is pending', 'Upgrade Now' => 'Upgrade Now', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts', 'Please take a minute to delete setup/install directory (../setup/) for security reasons.' => 'Please take a minute to delete setup/install directory (../setup/) for security reasons.', 'Please change permission of config file (%1$s) to remove write access. e.g chmod 644 %2$s' => 'Please change permission of config file (%1$s) to remove write access. e.g chmod 644 %2$s', 'Please consider turning off register globals if possible' => 'Please consider turning off register globals if possible', 'osTicket :: Admin Control Panel' => 'osTicket :: Admin Control Panel', 'API key' => 'API key', 'Succesfully updated %s' => 'Succesfully updated %s', 'Error updating %s. Try again!' => 'Error updating %s. Try again!', 'Successfully added %s' => 'Successfully added %s', 'an API key' => 'an API key', 'You must select at least %s' => 'You must select at least %s', 'one API key' => 'one API key', 'Successfully enabled %s' => 'Successfully enabled %s', '%1$d of %2$d %3$s enabled' => '%1$d of %2$d %3$s enabled', 'Unable to enable %s.' => 'Unable to enable %s.', 'Successfully disabled %s' => 'Successfully disabled %s', '%1$d of %2$d %3$s disabled' => '%1$d of %2$d %3$s disabled', 'Unable to disable %s' => 'Unable to disable %s', 'Successfully deleted %s' => 'Successfully deleted %s', '%1$d of %2$d %3$s deleted' => '%1$d of %2$d %3$s deleted', 'Unable to delete %s' => 'Unable to delete %s', 'Unknown action - get technical help.' => 'Unknown action - get technical help.', 'Auto Cron' => 'Auto Cron', 'Mail fetcher cron call [%s]' => 'Mail fetcher cron call [%s]', 'System ban list is empty.' => 'System ban list is empty.', 'SYSTEM BAN LIST filter is DISABLED' => 'SYSTEM BAN LIST filter is DISABLED', 'enable here' => 'enable here', 'ban list' => 'ban list', 'ban rule' => 'ban rule', 'Successfully updated %s' => 'Successfully updated %s', 'this ban rule' => 'this ban rule', 'Email already in the ban list' => 'Email already in the ban list', 'Email address added to ban list successfully' => 'Email address added to ban list successfully', 'Error creating %s. Try again!' => 'Error creating %s. Try again!', 'You must select at least one email to process.' => 'You must select at least one email to process.', 'Unable to enable %s' => 'Unable to enable %s', 'canned response' => 'canned response', 'one canned response' => 'one canned response', '%1$d of %2$d %s enabled' => '%1$d of %2$d %s enabled', '%1$d of %2$d %s disabled' => '%1$d of %2$d %s disabled', 'Unknown command' => 'Unknown command', 'category' => 'category', 'this category' => 'this category', 'Error updating %s. Correct error(s) below and try again.' => 'Error updating %s. Correct error(s) below and try again.', 'Successfull added %s' => 'Successfull added %s', 'one category' => 'one category', 'Successfully made %s PUBLIC' => 'Successfully made %s PUBLIC', '%1$d of %2$d %3$s made PUBLIC' => '%1$d of %2$d %3$s made PUBLIC', 'Unable to make %s PUBLIC.' => 'Unable to make %s PUBLIC.', 'Successfully made %s PRIVATE' => 'Successfully made %s PRIVATE', '%1$d of %2$d %3$s made PRIVATE' => '%1$d of %2$d %3$s made PRIVATE', 'Unable to make %s PRIVATE' => 'Unable to make %s PRIVATE', 'Ticket Activity' => 'Aktivita Tiketu', 'Select the starting time and period for the system activity graph' => 'Select the starting time and period for the system activity graph', 'Report timeframe' => 'ZprÃ¡va ÄasovÃ©ho rÃ¡mce', 'Last month' => 'Last month', 'period' => 'period', 'Up to today' => 'Up to today', 'One Week' => 'One Week', 'Two Weeks' => 'Two Weeks', 'One Month' => 'One Month', 'One Quarter' => 'One Quarter', 'Statistics' => 'Statistiky', 'Statistics of tickets organized by department, help topic, and agent.' => 'Statistics of tickets organized by department, help topic, and agent.', 'department' => 'department', 'Successfully added \"%s\"' => 'Successfully added \"%s\"', 'one department' => 'one department', 'You cannot disable/delete a default department. Select a new default department and try again.' => 'You cannot disable/delete a default department. Select a new default department and try again.', '%1$d of %2$d %s made PUBLIC' => '%1$d of %2$d %s made PUBLIC', 'Unable to make %s private. Possibly already private!' => 'Unable to make %s private. Possibly already private!', 'Departments with agents can not be deleted. Move the agents first.' => 'Departments with agents can not be deleted. Move the agents first.', 'Unable to delete %s.' => 'Unable to delete %s.', 'email' => 'email', 'one email' => 'one email', 'One or more of the selected emails is being used by a department. Remove association first!' => 'One or more of the selected emails is being used by a department. Remove association first!', 'Select from email address' => 'Select from email address', 'To email address required' => 'To email address required', 'Subject required' => 'Subject required', 'Test email sent successfully to <%s>' => 'Test email sent successfully to <%s>', 'Error sending email - try again.' => 'Error sending email - try again.', 'Test Outgoing Email' => 'Test odchozÃho emailu', 'Use the following form to test whether your Outgoing Email settings are properly established.' => 'Use the following form to test whether your Outgoing Email settings are properly established.', 'Select FROM Email' => 'Select FROM Email', 'SMTP' => 'SMTP', 'Message' => 'Message', 'email message to send.' => 'email message to send.', 'Send Message' => 'Send Message', '%s: Invalid or unknown' => '%s: Invalid or unknown', 'Unable to update %s. Correct error(s) below and try again.' => 'Unable to update %s. Correct error(s) below and try again.', 'Successfully published %s' => 'Successfully published %s', 'Unable to publish %s. Try editing it.' => 'Unable to publish %s. Try editing it.', 'Successfully unpublished %s' => 'Successfully unpublished %s', 'Unable to unpublish %s. Try editing it.' => 'Unable to unpublish %s. Try editing it.', 'Invalid action' => 'Invalid action', 'ticket filter' => 'ticket filter', 'You must select at least %s to process.' => 'You must select at least %s to process.', 'one ticket filter' => 'one ticket filter', 'plural "selected ticket filters' => '2] "selected ticket filters', '%1$d of %2$d %s deleted' => '%1$d of %2$d %s deleted', 'Unknown command/action' => 'Unknown command/action', 'custom form' => 'custom form', 'Field variable name is not unique' => 'Field variable name is not unique', 'The issue summary must be a field that supports user input, such as short answer' => 'The issue summary must be a field that supports user input, such as short answer', 'Field has validation errors' => 'Field has validation errors', 'one custom form' => 'one custom form', '%1$d of %1$d %3$s deleted' => '%1$d of %1$d %3$s deleted', 'Unable to commit %s. Check validation errors' => 'Unable to commit %s. Check validation errors', 'this custom form' => 'this custom form', 'group' => 'group', 'Unable to update %s. Correct error(s) below and try again!' => 'Unable to update %s. Correct error(s) below and try again!', 'one group' => 'one group', 'As an admin, you cannot disable/delete a group you belong to - you might lockout all admins!' => 'As an admin, you cannot disable/delete a group you belong to - you might lockout all admins!', 'Successfully activated %s' => 'Successfully activated %s', '%1$d of %2$d %3$s activated' => '%1$d of %2$d %3$s activated', 'Unable to activate %s' => 'Unable to activate %s', 'help topic' => 'help topic', 'one help topic' => 'one help topic', 'Successfully diabled %s' => 'Successfully diabled %s', 'Successfully set sorting configuration' => 'Successfully set sorting configuration', 'Unable to set sorting mode' => 'Unable to set sorting mode', 'Unknown or invalid FAQ category' => 'Unknown or invalid FAQ category', 'Value already in-use' => 'Value already in-use', 'custom list items' => 'custom list items', 'this custom list' => 'this custom list', 'one custom list' => 'one custom list', 'Unable to delete %s â€” they may be in use on a custom form' => 'Unable to delete %s â€” they may be in use on a custom form', 'Invalid login' => 'NeplatnÃ© pÅ™ÃhlÃ¡Å¡enÃ', 'one log entry' => 'one log entry', 'Organization ID must be specified for import' => 'Organization ID must be specified for import', 'Successfully imported %1$d %2$s' => 'Successfully imported %1$d %2$s', 'Trying to remove end users from an unknown organization' => 'Trying to remove end users from an unknown organization', 'one end user' => 'one end user', 'Successfully removed %s' => 'Successfully removed %s', 'plural "selected end users' => '2] "selected end users', '%1$d of %2$d %3$s removed' => '%1$d of %2$d %3$s removed', 'Unable to remove %s' => 'Unable to remove %s', 'Query token required' => 'Query token required', 'Query token not found' => 'Query token not found', 'organizations' => 'organizations', 'Internal error: Unable to export results' => 'Internal error: Unable to export results', 'one site page' => 'one site page', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => 'One or more of the %s is in-use and CANNOT be disabled/deleted.', 'one plugin' => 'one plugin', 'Successfully installed %s' => 'Successfully installed %s', 'a plugin' => 'a plugin', 'Internal Error. Action Denied' => 'Internal Error. Action Denied', 'Profile updated successfully' => 'Profile updated successfully', 'Profile update error. Try correcting the errors below and try again!' => 'Profile update error. Try correcting the errors below and try again!', 'Hi %s - You must change your password to continue!' => 'Hi %s - You must change your password to continue!', 'Welcome back %s! You are listed as \'on vacation\' Please let your manager know that you are back.' => 'Welcome back %s! You are listed as \'on vacation\' Please let your manager know that you are back.', 'Unable to reset password. Contact your administrator' => 'Unable to reset password. Contact your administrator', 'Unable to verify username %s' => 'Unable to verify username %s', 'Please enter your username or email' => 'Please enter your username or email', 'Access Control' => 'Access Control', 'Knowledgebase Settings' => 'Knowledgebase Settings', 'Alerts and Notices Settings' => 'Alerts and Notices Settings', 'Unable to update settings - correct errors below and try again' => 'Unable to update settings - correct errors below and try again', 'a SLA plan' => 'a SLA plan', 'one SLA plan' => 'one SLA plan', 'Session timed out due to inactivity' => 'Session timed out due to inactivity', 'Access Denied. Contact Admin' => 'Access Denied. Contact Admin', 'System Offline' => 'System Offline', 'System is set to offline mode' => 'System is set to offline mode', 'Client interface is disabled and ONLY admins can access staff control panel.' => 'Client interface is disabled and ONLY admins can access staff control panel.', 'osTicket :: Staff Control Panel' => 'osTicket :: Staff Control Panel', 'one agent' => 'one agent', 'You can not disable/delete yourself - you could be the only admin!' => 'You can not disable/delete yourself - you could be the only admin!', 'team' => 'team', 'Unable to update %s. Correct any error(s) below and try again.' => 'Unable to update %s. Correct any error(s) below and try again.', 'one team' => 'one team', 'template set' => 'template set', '%s: Unknown or invalid %s' => '%s: Unknown or invalid %s', 'message template' => 'message template', 'this message template' => 'this message template', 'this template' => 'this template', 'a template set' => 'a template set', 'one template set' => 'one template set', '(in-use and default template sets cannot be disabled)' => '(in-use and default template sets cannot be disabled)', 'ticket' => 'ticket', 'Access denied. Contact admin if you believe this is in error' => 'Access denied. Contact admin if you believe this is in error', 'Action denied. Contact admin for access' => 'Action denied. Contact admin for access', 'Response required' => 'Response required', 'Action Denied. Ticket is locked by someone else!' => 'Action Denied. Ticket is locked by someone else!', 'Email is in banlist. Must be removed to reply.' => 'Email is in banlist. Must be removed to reply.', '%s: Reply posted successfully' => '%s: Reply posted successfully', 'Unable to post the reply. Correct the errors below and try again!' => 'Unable to post the reply. Correct the errors below and try again!', 'Action Denied. You are not allowed to transfer tickets.' => 'Action Denied. You are not allowed to transfer tickets.', 'Select department' => 'Select department', 'Ticket already in the department' => 'Ticket already in the department', 'Unknown or invalid department' => 'Unknown or invalid department', 'Transfer comments required' => 'Transfer comments required', 'Transfer comments too short!' => 'Transfer comments too short!', 'Ticket transferred successfully to %s' => 'Ticket transferred successfully to %s', 'Unable to complete the ticket transfer' => 'Unable to complete the ticket transfer', 'Correct the error(s) below and try again!' => 'Correct the error(s) below and try again!', 'Action Denied. You are not allowed to assign/reassign tickets.' => 'Action Denied. You are not allowed to assign/reassign tickets.', 'Select assignee' => 'Zvolte novÃ©ho agenta', 'Invalid assignee ID - get technical support' => 'Invalid assignee ID - get technical support', 'Ticket already assigned to the agent.' => 'Ticket already assigned to the agent.', 'Ticket already assigned to the team.' => 'Ticket already assigned to the team.', 'Ticket claimed by %s' => 'Ticket si pÅ™iÅ™adil %s', 'Assignment comments required' => 'Assignment comments required', 'Comment too short' => 'Comment too short', 'Ticket is NOW assigned to you!' => 'Ticket is NOW assigned to you!', 'Ticket assigned successfully to %s' => 'Ticket assigned successfully to %s', 'Unable to complete the ticket assignment' => 'Unable to complete the ticket assignment', 'Internal note posted successfully' => 'Internal note posted successfully', 'Unable to post internal note - missing or invalid data.' => 'Unable to post internal note - missing or invalid data.', 'Unable to post the note. Correct the error(s) below and try again!' => 'Unable to post the note. Correct the error(s) below and try again!', 'Permission Denied. You are not allowed to edit tickets' => 'Permission Denied. You are not allowed to edit tickets', 'Ticket updated successfully' => 'Ticket updated successfully', 'Unable to update the ticket. Correct the errors below and try again!' => 'Unable to update the ticket. Correct the errors below and try again!', 'Ticket is not assigned!' => 'Ticket nenÃ pÅ™iÅ™azen!', 'Ticket released (unassigned) from %1$s by %2$s' => 'Ticket released (unassigned) from %1$s by %2$s', 'Ticket unassigned' => 'Ticket nenÃ pÅ™iÅ™azen', 'Problems releasing the ticket. Try again' => 'Problems releasing the ticket. Try again', 'Permission Denied. You are not allowed to assign/claim tickets.' => 'OdepÅ™eno. NemÃ¡te prÃ¡va pÅ™iÅ™azovat tickety.', 'Only open tickets can be assigned' => 'Only open tickets can be assigned', 'Ticket is already assigned to %s' => 'Ticket is already assigned to %s', 'Ticket is now assigned to you!' => 'Ticket is now assigned to you!', 'Problems assigning the ticket. Try again' => 'Problems assigning the ticket. Try again', 'Permission Denied. You are not allowed to flag tickets overdue' => 'OdepÅ™eno. NemÃ¡te prÃ¡vo oznaÄovat tickety jako proÅ¡lÃ©', 'Ticket flagged as overdue by %s' => 'Ticket flagged as overdue by %s', 'Problems marking the the ticket overdue. Try again' => 'Problems marking the the ticket overdue. Try again', 'Permission Denied. You are not allowed to flag tickets' => 'Permission Denied. You are not allowed to flag tickets', 'Ticket flagged as answered by %s' => 'Ticket flagged as answered by %s', 'Ticket Marked Answered' => 'Ticket Marked Answered', 'Problems marking the the ticket answered. Try again' => 'Problems marking the the ticket answered. Try again', 'Ticket flagged as unanswered by %s' => 'Ticket flagged as unanswered by %s', 'Ticket Marked Unanswered' => 'Ticket Marked Unanswered', 'Problems marking the ticket unanswered. Try again' => 'Problems marking the ticket unanswered. Try again', 'Permission Denied. You are not allowed to ban emails' => 'Permission Denied. You are not allowed to ban emails', 'Email already in banlist' => 'Email already in banlist', 'Email %s added to banlist' => 'Email %s added to banlist', 'Unable to add the email to banlist' => 'Unable to add the email to banlist', 'Permission Denied. You are not allowed to remove emails from banlist.' => 'Permission Denied. You are not allowed to remove emails from banlist.', 'Email removed from banlist' => 'Email removed from banlist', 'Email is not in the banlist' => 'Email is not in the banlist', 'Unable to remove the email from banlist. Try again.' => 'Unable to remove the email from banlist. Try again.', 'Ticket ownership changed to %s' => 'Ticket ownership changed to %s', 'Unable to change ticket ownership. Try again' => 'Unable to change ticket ownership. Try again', 'You must select action to perform' => 'You must select action to perform', 'to create tickets' => 'to create tickets', 'Ticket created successfully' => 'Ticket created successfully', 'Unable to create the ticket. Correct the error(s) and try again' => 'Unable to create the ticket. Correct the error(s) and try again', 'Stale Tickets' => 'Stale Tickets', '%d overdue tickets!' => '%d proÅ¡lÃ½ch ticketÅ¯!', 'My Closed Tickets' => 'Moje uzavÅ™enÃ© tickety', 'Internal error: Unable to export the ticket to PDF for print.' => 'InternÃ chzba: Nebylo moÅ¾nÃ© exportovat ticket do formÃ¡tu PDF pro tisk.', 'Internal error: Unable to dump query results' => 'Internal error: Unable to dump query results', 'Nothing to do! System already upgraded to the current version' => 'Nothing to do! System already upgraded to the current version', 'The upgrader does NOT support upgrading from the current vesion!' => 'The upgrader does NOT support upgrading from the current vesion!', 'Minimum requirements not met! Refer to Release Notes for more information' => 'Minimum requirements not met! Refer to Release Notes for more information', 'Config file rename required to continue!' => 'Config file rename required to continue!', 'Nothing to do! System already upgraded to %s with no pending patches to apply.' => 'Nothing to do! System already upgraded to %s with no pending patches to apply.', 'The upgrader does NOT support upgrading from the current patch [%s]!' => 'The upgrader does NOT support upgrading from the current patch [%s]!', 'Unable to update user account information' => 'Unable to update user account information', 'this end user' => 'this end user', 'end user account' => 'end user account', 'Account is already confirmed' => 'Account is already confirmed', 'Account activation email sent to %s' => 'Account activation email sent to %s', 'Unable to send account activation email - try again!' => 'Unable to send account activation email - try again!', 'Account password reset email sent to %s' => 'Account password reset email sent to %s', 'Unable to send account password reset email - try again!' => 'Unable to send account password reset email - try again!', 'Successfully imported %1$d %2$s.' => 'Successfully imported %1$d %2$s.', 'users' => 'users', 'Server configuration error' => 'Server configuration error', 'osTicket Installer' => 'osTicket Installer', 'Installing osTicket %s' => 'Installing osTicket %s', 'Installation Guide' => 'Installation Guide', 'Get Professional Help' => 'Get Professional Help', 'Minimum requirements not met!' => 'Minimum requirements not met!', 'Configuration file does NOT exist. Follow steps below to add one.' => 'Configuration file does NOT exist. Follow steps below to add one.', 'Write access required to continue' => 'Write access required to continue', 'Error installing osTicket - correct the errors below and try again.' => 'Error installing osTicket - correct the errors below and try again.', 'Invalid' => 'Invalid', 'Check one or more' => 'Check one or more', 'Helpdesk Name' => 'NÃ¡zev helpdesku', 'The name of your support system e.g [Company Name] Support' => 'The name of your support system e.g [Company Name] Support', 'Default email address e.g support@yourcompany.com - you can add more later!' => 'Default email address e.g support@yourcompany.com - you can add more later!', 'Admin\'s first name' => 'Admin\'s first name', 'Admin\'s last name' => 'Admin\'s last name', 'Admin\'s personal email address. Must be different from system\'s default email.' => 'Admin\'s personal email address. Must be different from system\'s default email.', 'Admin\'s login name. Must be at least three (3) characters.' => 'Admin\'s login name. Must be at least three (3) characters.', 'Admin\'s password. Must be five (5) characters or more.' => 'Admin\'s password. Must be five (5) characters or more.', 'Retype admin\'s password. Must match.' => 'Retype admin\'s password. Must match.', 'MySQL Table Prefix.' => 'MySQL Table Prefix.', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.', 'MySQL Hostname' => 'MySQL hostname', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.', 'MySQL Database' => 'MySQL databÃ¡ze', 'Name of the database osTicket will use.' => 'Name of the database osTicket will use.', 'MySQL Username' => 'MySQL uÅ¾ivatel', 'The MySQL user must have full rights to the database.' => 'The MySQL user must have full rights to the database.', 'MySQL Password' => 'MySQL heslo', 'MySQL password associated with above user.' => 'MySQL password associated with above user.', 'Username required' => 'Username required', 'Table prefix required' => 'Table prefix required', 'Database name required' => 'Database name required', 'Missing or invalid data - correct the errors and try again.' => 'Missing or invalid data - correct the errors and try again.', 'Conflicts with system email above' => 'Conflicts with system email above', 'Password(s) do not match' => 'Password(s) do not match', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'', 'Bad username' => 'Bad username', 'Invalid database port number' => 'Invalid database port number', 'Unable to connect to MySQL server: %s' => 'Unable to connect to MySQL server: %s', 'osTicket requires MySQL %s or later!' => 'osTicket requires MySQL %s or later!', 'Database doesn\'t exist' => 'Database doesn\'t exist', 'Unable to create the database.' => 'Unable to create the database.', 'Unable to select the database' => 'Unable to select the database', 'We have a problem - another installation with same table prefix exists!' => 'We have a problem - another installation with same table prefix exists!', 'Prefix already in-use' => 'Prefix already in-use', 'Unable to read config file. Permission denied! (#2)' => 'Unable to read config file. Permission denied! (#2)', 'Unable to open config file for writing. Permission denied! (#3)' => 'Unable to open config file for writing. Permission denied! (#3)', '%s: Internal Error - please make sure your download is the latest (#1)' => '%s: Internal Error - please make sure your download is the latest (#1)', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s: Unknown or invalid schema signature (%s .. %s)', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s: Error parsing SQL schema! Get help from developers (#4)', 'Unable to create admin user (#6)' => 'Unable to create admin user (#6)', 'Unable to create config settings' => 'Unable to create config settings', 'Unable to write to config file. Permission denied! (#5)' => 'Unable to write to config file. Permission denied! (#5)', 'Congratulations osTicket basic installation completed!\n\nThank you for choosing osTicket!' => 'Congratulations osTicket basic installation completed!\n\nThank you for choosing osTicket!', 'Configuration file missing!' => 'ChybÃ konfiguraÄnÃ soubor!', 'osTicket installer requires ability to write to the configuration file, include/ost-config.php. A template copy is located in the include directory (include/ost-sampleconfig.php).' => 'osTicket installer requires ability to write to the configuration file, include/ost-config.php. A template copy is located in the include directory (include/ost-sampleconfig.php).', 'Rename the sample file include/ost-sampleconfig.php to ost-config.php and click continue below.' => 'Rename the sample file include/ost-sampleconfig.php to ost-config.php and click continue below.', 'Windows PowerShell' => 'Windows PowerShell', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s', 'If you are looking for a greater level of support, we provide professional installation services and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => 'If you are looking for a greater level of support, we provide professional installation services and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.', 'Learn More!' => 'DozvÄ›dÄ›t se vÃce!', 'Configuration file is not writable' => 'Configuration file is not writable', 'osTicket installer requires ability to write to the configuration file %s' => 'osTicket installer requires ability to write to the configuration file %s', 'Please follow the instructions below to give read and write access to the web server user.' => 'Please follow the instructions below to give read and write access to the web server user.', 'Add \"Full Access\" permission for the \"Everyone\" user' => 'Add \"Full Access\" permission for the \"Everyone\" user', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.', 'Click on the file, select change permission, and then giving all permissions to the file.' => 'Click on the file, select change permission, and then giving all permissions to the file.', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => 'Don\'t worry! We\'ll remind you to take away the write access post-install', 'Done? Continue' => 'Done? Continue', 'osTicket is already installed?' => 'osTicket is already installed?', 'Configuration file already changed - which could mean osTicket is already installed or the config file is currupted. If you are trying to upgrade osTicket, then go to %s Admin Panel %s.' => 'Configuration file already changed - which could mean osTicket is already installed or the config file is currupted. If you are trying to upgrade osTicket, then go to %s Admin Panel %s.', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.', 'Refer to the %s Installation Guide %s on the wiki for more information.' => 'Refer to the %s Installation Guide %s on the wiki for more information.', 'We provide professional installation services and commercial support with guaranteed response times, and access to the core development team.' => 'We provide professional installation services and commercial support with guaranteed response times, and access to the core development team.', 'Contact Us' => 'Contact Us', 'Congratulations!' => 'Congratulations!', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.', 'Config file permission' => 'Config file permission', 'Change permission of ost-config.php to remove write access as shown below.' => 'Change permission of ost-config.php to remove write access as shown below.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access', 'Click on the file, select change permission, and then remove write access.' => 'Click on the file, select change permission, and then remove write access.', 'Below, you\'ll find some useful links regarding your installation.' => 'Below, you\'ll find some useful links regarding your installation.', 'Your osTicket URL' => 'Your osTicket URL', 'Your Staff Control Panel' => 'Your Staff Control Panel', 'osTicket Forums' => 'osTicket Forums', 'osTicket Community Wiki' => 'osTicket Community Wiki', 'Post-Install Setup' => 'Post-Install Setup', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => 'For complete and upto date guide see %1$s osTicket wiki %2$s', 'Commercial Support Available' => 'Commercial Support Available', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.', 'Thank You for Choosing osTicket!' => 'Thank You for Choosing osTicket!', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => 'We are delighted you have chosen osTicket for your customer support ticketing system!', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to install and run osTicket.' => 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to install and run osTicket.', 'These items are necessary in order to install and use osTicket.' => 'These items are necessary in order to install and use osTicket.', '%s or greater' => '%s or greater', 'Recommended' => 'Recommended', 'You can use osTicket without these, but you may not be able to use all features.' => 'You can use osTicket without these, but you may not be able to use all features.', 'extension' => 'extension', 'Required for mail fetching' => 'Required for mail fetching', '(for XML API)' => '(for XML API)', '(for HTML email processing)' => '(for HTML email processing)', '(faster performance)' => '(faster performance)', 'recommended for all installations' => 'recommended for all installations', 'recommended for plugins and language packs' => 'recommended for plugins and language packs', 'osTicket Basic Installation' => 'osTicket Basic Installation', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => 'Please fill out the information below to continue your osTicket installation. All fields are required.', 'The URL of your helpdesk, its name, and the default system email address' => 'The URL of your helpdesk, its name, and the default system email address', 'Default Email' => 'Default Email', 'Primary Language' => 'Primary Language', 'Admin User' => 'Admin User', 'Your primary administrator account - you can add more users later.' => 'Your primary administrator account - you can add more users later.', 'Retype Password' => 'Retype Password', 'Database Settings' => 'Database Settings', 'Database connection information' => 'Database connection information', 'MySQL Table Prefix' => 'MySQL pÅ™edpona', 'Install Now' => 'Install Now', 'We provide professional installation services and commercial support.' => 'We provide professional installation services and commercial support.', 'Please wait... while we install your new support ticket system!' => 'Please wait... while we install your new support ticket system!', 'Basic Installation Completed' => 'Basic Installation Completed', 'osTicket installation has been completed successfully.' => 'osTicket installation has been completed successfully.', 'It\'s important to keep your installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'It\'s important to keep your installation up to date. Get announcements, security updates and alerts delivered directly to you!', 'I\'d like to receive the following notifications' => 'I\'d like to receive the following notifications', 'News & Announcements' => 'News & Announcements', 'Security Alerts' => 'Security Alerts', 'Keep me Updated' => 'Keep me Updated', 'No thanks.' => 'No thanks.', 'Thank you!' => 'Thank you!', 'Once again, thank you for choosing osTicket as your new customer support platform!' => 'Once again, thank you for choosing osTicket as your new customer support platform!', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.', 'Uploading ...' => 'NahrÃ¡vÃ¡nÃ ...', 'Your browser is not supported' => 'Your browser is not supported', 'You are trying to upload too many files' => 'SnaÅ¾Ãte se vloÅ¾it pÅ™ÃliÅ¡ mnoho souborÅ¯', 'File is too large' => 'File is too large', 'This type of file is not allowed' => 'This type of file is not allowed', 'Could not find or read this file' => 'Could not find or read this file', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!', 'Show Images' => 'Show Images', 'Download' => 'Download', 'Monospace' => 'Monospace', 'Change font family' => 'ZmÄ›Åˆ typ pÃsma', 'Remove font size' => 'Remove font size', 'Change font size' => 'Change font size', 'Left to Right' => 'Left to Right', 'Right to Left' => 'Right to Left', 'Change Text Direction' => 'Change Text Direction', 'Draft Saved' => 'Koncept uloÅ¾en', 'Delete Draft' => 'Odstranit pracovnÃ verzi', 'Unable to save draft. Refresh the current page to restore and continue your draft.' => 'Unable to save draft. Refresh the current page to restore and continue your draft.', 'You\'re limited to only {0} selections.\n' => 'You\'re limited to only {0} selections.\n', 'You have made {0} selections.\n' => 'You have made {0} selections.\n', 'Please remove {0} selection(s).' => 'Please remove {0} selection(s).', 'Alert' => 'Alert', 'Please make at least {0} selections. {1} checked so far.' => 'Please make at least {0} selections. {1} checked so far.', 'Are you sure you want to remove this attachment?' => 'Are you sure you want to remove this attachment?', 'Advanced search failed - try again!' => 'Advanced search failed - try again!', 'Create' => 'Create', 'Any changes or info you\'ve entered will be discarded!' => 'Any changes or info you\'ve entered will be discarded!', 'Unable to acquire a lock on the ticket. Someone else could be working on the same ticket. Please confirm if you wish to continue anyways.' => 'Unable to acquire a lock on the ticket. Someone else could be working on the same ticket. Please confirm if you wish to continue anyways.', 'Unable to lock the ticket. Someone else could be working on the same ticket.' => 'Unable to lock the ticket. Someone else could be working on the same ticket.', 'Still busy... smile #' => 'Still busy... smile #', 'Cleaning up!...' => 'Cleaning up!...', 'Error occurred. Aborting...' => 'Error occurred. Aborting...', 'Manual upgrade required (ajax failed)' => 'Manual upgrade required (ajax failed)', 'Something went wrong' => 'Something went wrong', ) ?>--- - type: ticket-status name: Stav ticketu name_plural: Stavy ticketu sort_mode: SortCol masks: 13 notes: Stavy ticketu properties: title: Vlastnosti stavu ticketu instructions: Vlastnosti, kterÃ© mohou bÃ½t nastaveny u stavu ticketu. deletable: false fields: - type: state name: state label: Stav required: true sort: 1 edit_mask: 63 configuration: prompt: Stav ticketu - type: memo name: description label: Popis required: false sort: 3 edit_mask: 15 configuration: rows: 2 cols: 40 html: false length: 100 configuration: handler: TicketStatusList <?php return array ( 'Build-Date' => 'Mon, 16 Nov 14 16:48:19 -0100', 'Build-Version' => 'v1.9.4', 'Language' => 'cs_CS', 'Id' => 'lang:cs', 'Last-Revision' => '2014-11-16 12:15-0100', 'Version' => 141455, );--- low: priority_id: 1 priority_desc: NÃzkÃ¡ priority_color: '#DDFFDD' priority_urgency: 4 normal: priority_id: 2 priority_desc: NormÃ¡lnÃ priority_color: '#FFFFF0A' priority_urgency: 3 high: priority_id: 3 priority_desc: VysokÃ¡ priority_color: '#FEE7E7' priority_urgency: 2 emergency: priority_id: 4 priority_desc: Stav nouze priority_color: '#FEE7E7' priority_urgency: 1 --- - id: 1 name: ObecnÃ© tickety next: 1 padding: "0" increment: 1 flags: 1 --- - id: 1 isactive: 1 enable_priority_escalation: 1 disable_overdue_alert: 0 grace_period: 48 name: VÃ½chozÃ SLA notes: "" --- - isenabled: 1 noalerts: 0 name: ÃšroveÅˆ I Podpora notes: StupeÅˆ podpory 1, zodpovÄ›dnost za ÃºvodnÃ kontakt se zÃ¡kaznÃky --- notes: 'Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku pÅ™iÅ™azenÃ poÅ¾adavku. ZÃ¡kaznickÃ½ poÅ¾adavek mÅ¯Å¾e bÃ½t pÅ™iÅ™azen systÃ©mem automaticky nebo ruÄnÄ› jinÃ½m zamÄ›stnancem. PouÅ¾ijte %{assigner} pro rozliÅ¡enÃ, kdo poÅ¾adavek pÅ™idÄ›lil.' subject: PÅ™iÅ™azenÃ½ zÃ¡kaznickÃ½ poÅ¾adavek body: |2 <h3>DobrÃ½ den %{assignee.name.first},</h3> UÅ¾ivatel %{assigner.name.short} VÃ¡m pÅ™iÅ™adil zÃ¡kaznickÃ½ poÅ¾adavek <a href="%{ticket.staff_link}">#%{ticket.number}</a> <table> <tbody> <tr> <td> Od: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> PÅ™edmÄ›t: </td> <td> %{ticket.subject} </td> </tr> </tbody> </table> %{comments} <hr> <div>Pro zobrazenÃ zÃ¡kaznickÃ©ho poÅ¾adavku se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory</div> VaÅ¡e zÃ¡kaznickÃ¡ podpora <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="ProvozovÃ¡no na osTicket" width="126" height="19" style="width: 126px;"> --- notes: Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku pÅ™ipojenÃ novÃ© zprÃ¡vy k zÃ¡kaznickÃ©mu poÅ¾adavku. Situace mÅ¯Å¾e nastat, pokud uÅ¾ivatelÃ© reagujÃ na systÃ©movÃ½ e-mail nebo navÅ¡tÃvÃ strÃ¡nky zÃ¡kaznickÃ© podpory a zveÅ™ejnÃ novou zprÃ¡vu. subject: UpozornÄ›nÃ na novou zprÃ¡vu body: |2 <h3>DobrÃ½ den %{recipient},</h3> K zÃ¡kaznickÃ©mu poÅ¾adavku <a href="%{ticket.staff_link}">#%{ticket.number}</a> byla pÅ™ipojena novÃ¡ zprÃ¡va <table> <tbody> <tr> <td> Od: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> OddÄ›lenÃ: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> %{message} <hr> <div>Pro zobrazenÃ nebo odpovÄ›Ä na zÃ¡kaznickÃ½ poÅ¾adavek se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory</div> VaÅ¡e zÃ¡kaznickÃ¡ podpora <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="ProvozovÃ¡no na osTicket" width="126" height="19" style="width: 126px;"> --- notes: Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku zveÅ™ejnÄ›nÃ novÃ© zprÃ¡vy v zÃ¡kaznickÃ©m poÅ¾adavku. Situace mÅ¯Å¾e nastat, pokud uÅ¾ivatelÃ© reagujÃ na systÃ©movÃ½ e-mail nebo navÅ¡tÃvÃ strÃ¡nky zÃ¡kaznickÃ© podpory a zveÅ™ejnÃ novou zprÃ¡vu. subject: PotvrzenÃ o pÅ™ijetÃ zprÃ¡vy body: '<h3>VÃ¡Å¾enÃ½ %{recipient.name.first},</h3> VaÅ¡e odpovÄ›Ä na podporu poÅ¾adavku <a href="%{recipient.ticket_link}">#%{ticket.number}</a> byla zaznamenÃ¡na <div style="color: rgb(127, 127, 127);"> vaÅ¡e %{company.name} tÃ½m, %{signature}</div> <hr><div style="color: rgb(127, 127, 127); font-size: small; text-align: center"> mÅ¯Å¾ete zobrazit pokrok Å¾Ã¡dosti o podporu <a href="%{recipient.ticket_link}"> on-line zde</a></div>' --- notes: Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku zveÅ™ejnÄ›nÃ novÃ© poznÃ¡mky v zÃ¡kaznickÃ©m poÅ¾adavku. InternÃ poznÃ¡mky mohou pÅ™idÃ¡vat pouze zamÄ›stnanci Helpdesku. subject: UpozornÄ›nÃ na novou internÃ poznÃ¡mku body: |2 <h3>DobrÃ½ den %{recipient},</h3> InternÃ poznÃ¡mka byla pÅ™ipojena k zÃ¡kaznickÃ©mu poÅ¾adavku <a href="%{ticket.staff_link}">#%{ticket.number}</a> <table> <tbody> <tr> <td> Od: </td> <td> %{note.poster} </td> </tr> <tr> <td> Nadpis: </td> <td> %{note.title} </td> </tr> </tbody> </table> %{note.message} <hr> Pro zobrazenÃ VaÅ¡eho poÅ¾adavku se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory VaÅ¡e zÃ¡kaznickÃ¡ podpora <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="ProvozovÃ¡no na osTicket" width="126" height="19" style="width: 126px;"> --- notes: OznÃ¡menÃ odeslÃ¡no spolupracovnÃkÅ¯m lÃstku, napÅ™. odpovÄ›Ä Äi zprÃ¡va. subject: 'Re: %{ticket.subject} [#%{ticket.number}]' body: |2 <h3>DrahÃ½ %{recipient.name.first},</h3> <div> %{poster.name} zaznamenal zprÃ¡vu na lÃstek, na kterÃ©m se podÃlÃte. </div> %{message} <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> Tento email jste dostal, protoÅ¾e jste spolupracovnÃk u lÃstku <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >#%{ticket.number}</a>. Pro ÃºÄast jednoduÅ¡e odpovÄ›zte na tento email nebo <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >kliknÄ›te sem</a> pro kompletnÃ archÃv vlÃ¡kna lÃstku. </div> --- notes: Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku zadÃ¡nÃ novÃ©ho zÃ¡kaznickÃ©ho poÅ¾adavku v systÃ©mu. NastavenÃ platÃ pro poÅ¾adavky vytvoÅ™enÃ© prostÅ™ednictvÃm e-mailu, portÃ¡lu zÃ¡kaznickÃ© podpory nebo API. subject: UpozornÄ›nÃ na novÃ½ poÅ¾adavek body: |2 <h2>DobrÃ½ den %{recipient},</h2> Byl vytvoÅ™en novÃ½ zÃ¡kaznickÃ½ poÅ¾adavek #%{ticket.number} <table> <tbody> <tr> <td> Od: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> OddÄ›lenÃ: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> %{message} <hr> <div>Pro zobrazenÃ nebo odpovÄ›Ä na zÃ¡kaznickÃ½ poÅ¾adavek se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory</div> VaÅ¡e zÃ¡kaznickÃ¡ podpora <a href="http://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="ProvozovÃ¡no na osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> --- notes: | Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku, kdy bude zveÅ™ejnÄ›na automatickÃ¡ odpovÄ›Ä na vytvoÅ™enÃ½ zÃ¡kaznickÃ½ poÅ¾adavek. DostupnÃ© promÄ›nnÃ© pro pÅ™epsÃ¡nÃ: %{ticket.*}, %{response} subject: 'Re: %{ticket.subject} [#%{ticket.number}]' body: | <h3>VÃ¡Å¾enÃ½ %{recipient.name.first},</h3> Byl vytvoÅ™en poÅ¾adavek na podporu a vytvoÅ™en ticket <a href="%{recipient.ticket_link}">#%{ticket.number}</a> s nÃ¡sledujÃcÃ automatickou odpovÄ›dÃ OdvÄ›tvÃ: %{ticket.topic.name} PÅ™edmÄ›t: %{ticket.subject} %{response} <div style="color: rgb(127, 127, 127);">VÃ¡Å¡ tÃ½m %{company.name}, %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;">DoufÃ¡me, Å¾e je tato odpovÄ›Ä na vaÅ¡e dotazy dostateÄnÃ¡. Pokud chcete poskytnout dodateÄnÃ© pÅ™ipomÃnky nebo informace, prosÃm, odpovÄ›zte na tento e-mail nebo <a href="%{recipient.ticket_link}">se pÅ™ihlaste do svÃ©ho ÃºÄtu</a> kde je kompletnÃ historie poÅ¾adavkÅ¯.</div> --- notes: Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku vytvoÅ™enÃ novÃ©ho zÃ¡kaznickÃ©ho poÅ¾adavku subject: 'Tiket podpory otevÅ™en [#%{ticket.number}]' body: | <h3>VÃ¡Å¾enÃ½ %{recipient.name.first},</h3> PoÅ¾adavek na podporu byl vytvoÅ™en a pÅ™iÅ™azen #%{ticket.number}. OdpovÄ›dnÃ¡ osoba se s VÃ¡mi spojÃ ihned jak to bude moÅ¾nÃ©. MÅ¯Å¾ete <a href="%{recipient.ticket_link}">online sledovat postup poÅ¾adavku</a>. <div style="color: rgb(127, 127, 127)"> VÃ¡s TÃ½m %{company.name}, %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; ">Pokud chcete poskytnout dodateÄnÃ© pÅ™ipomÃnky nebo informace, prosÃm, odpovÄ›zte na tento e-mail nebo <a href="%{recipient.ticket_link}">se pÅ™ihlaste do svÃ©ho ÃºÄtu</a> kde je kompletnÃ historie VaÅ¡ich poÅ¾adavkÅ¯.</div> --- notes: | Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku vytvoÅ™enÃ novÃ©ho zÃ¡kaznickÃ©ho poÅ¾adavku zamÄ›stnancem, a to na zÃ¡kladÄ› povÄ›Å™enÃ uÅ¾ivatele. Toto se nejÄastÄ›ji stÃ¡vÃ¡, kdyÅ¾ uÅ¾ivatel kontaktuje Helpdesk telefonicky. subject: '%{ticket.subject} [#%{ticket.number}]' body: | <h3>VÃ¡Å¾enÃ½/Ã¡ %{recipient.name.first},</h3> NÃ¡Å¡ tÃ½m pÃ©Äe o zÃ¡kaznÃky vytvoÅ™il, <a href="%{recipient.ticket_link}">#%{ticket.number}</a> ve VaÅ¡em zastoupenÃ, s nÃ¡sledujÃcÃm podrobnostmi a shrnutÃm: Topic: %{ticket.topic.name} Subject: %{ticket.subject} %{message} Pokud bude potÅ™eba odpovÄ›dnÃ¡ osoba se s VÃ¡mi spojÃ hned jak to bude moÅ¾nÃ©. MÅ¯Å¾ete takÃ© <a href="%{recipient.ticket_link}">online sledovat postup tohoto poÅ¾adavku</a>. <div style="color: rgb(127, 127, 127);"> VÃ¡Å¡ TÃ½m %{company.name}, %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; ">Pokud chcete poskytnout dodateÄnÃ© pÅ™ipomÃnky nebo informace, prosÃm, odpovÄ›zte na tento e-mail nebo <a href="%{recipient.ticket_link}">se pÅ™ihlaste do svÃ©ho ÃºÄtu</a> kde je kompletnÃ historie poÅ¾adavkÅ¯..</div> --- notes: | Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku vyprÅ¡enÃ termÃnu zÃ¡kaznickÃ©ho poÅ¾adavku. ProÅ¡lÃ© poÅ¾adavky se zobrazÃ na zÃ¡kladÄ› uplynulÃ©ho termÃnu pro vyÅ™ÃzenÃ nebo SLA definovanÃ© pro konkrÃ©tnÃ poÅ¾adavek. subject: UpozornÄ›nÃ na propadlÃ½ poÅ¾adavek body: |2 <h3>DobrÃ½ den %{recipient},</h3> ZÃ¡kaznickÃ½ poÅ¾adavek <a href="%{ticket.staff_link}">#%{ticket.number}</a> je po termÃnu pro jeho vyÅ™ÃzenÃ. Na vyÅ™ÃzenÃ tohoto poÅ¾adavku bychom mÄ›li vÅ¡ichni usilovnÄ› pracovat, abychom ho vyÅ™eÅ¡ili v co nejkratÅ¡Ã dobÄ›. PÄ›knÃ½ den, %{ticket.dept.manager.name} <hr> <div>Pro zobrazenÃ nebo odeslÃ¡nÃ odpovÄ›di na poÅ¾adavek se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory. Tato zprÃ¡va VÃ¡m byla odeslÃ¡na proto, Å¾e tento poÅ¾adavek byl pÅ™idÄ›len buÄ pÅ™Ãmo VÃ¡m, nebo oddÄ›lenÃ jehoÅ¾ jste Älenem.</div> VÃ¡Å¡ (stÃ¡le jeÅ¡tÄ› pÅ™Ã¡telskÃ½) Helpdesk <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="ProvozovÃ¡no na osTicket" width="126" style="width: 126px;"> --- notes: | Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku pÅ™ekroÄenÃ povolenÃ©ho poÄtu zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯. Limit se dÃ¡ nastavit v rÃ¡mci Admin panelu a je definovanÃ½ jako poÄet zaloÅ¾enÃ½ch zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯ vztahujÃcÃch se k jednomu e-mailu. subject: DosaÅ¾eno povolenÃ©ho poÄtu poÅ¾adavkÅ¯ body: | <h3>VÃ¡Å¾enÃ½/Ã¡ %{ticket.name.first},</h3> DosÃ¡hli jste maximÃ¡lnÃho povolenÃ©ho poÄtu otevÅ™enÃ½ch poÅ¾adavkÅ¯. Abyste mohli otevÅ™Ãt dalÅ¡Ã poÅ¾adavek, jeden z VaÅ¡ich ÄekajÃcÃch poÅ¾adavkÅ¯ musÃ bÃ½t uzavÅ™en. pro aktualizaci nebo doplnÄ›nÃ pÅ™ipomÃnek se jednoduÅ¡e <a href="%{url}/urlticketsticketemail.php?e=%{ticket.email}">pÅ™ihlaste do naÅ¡eho helpdesku</a>. DÄ›kujeme, SystÃ©m Podpory ZÃ¡kaznÃkÅ¯ --- notes: | Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku odpovÄ›di zamÄ›stnance na zÃ¡kaznickÃ½ poÅ¾adavek. OdpovÄ›di mohou zadÃ¡vat pouze zamÄ›stnanci Helpdesku. subject: 'Re: %{ticket.subject}' body: | <h3>VÃ¡Å¾enÃ½/Ã¡ %{recipient.name},</h3> %{response} <div style="color: rgb(127, 127, 127);"> VÃ¡Å¡ TÃ½m %{company.name}, %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" >We hope this response has sufficiently answered your questions. Pokud ne, prosÃm neposÃlejte dalÅ¡Ã email. MÃsto toho odpovÄ›zte na tento email nebo <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >se pÅ™ihlaste do VaÅ¡eho ÃºÄtu</a> kde je kompletnÃ historie VaÅ¡ich poÅ¾adavkÅ¯ a odpovÄ›dÃ.</div> --- notes: "" subject: 'PÅ™evod zÃ¡kaznickÃ©ho poÅ¾adavku #%{ticket.number} do %{ticket.dept.name}' body: |2 <h3>DobrÃ½ den %{recipient},</h3> ZÃ¡kaznickÃ½ poÅ¾adavek <a href="%{ticket.staff_link}">#%{ticket.number}</a> byl pÅ™eveden do oddÄ›lenÃ %{ticket.dept.name} na zÃ¡kladÄ› poÅ¾adavku %{staff.name.short} <blockquote> %{comments} </blockquote> <hr> <div>Pro zobrazenÃ nebo odpovÄ›Ä na zÃ¡kaznickÃ½ poÅ¾adavek se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory. </div> VaÅ¡e zÃ¡kaznickÃ¡ podpora <a href="http://osticket.com/"><img width="126" height="19" alt="ProvozovÃ¡no na osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> --- notes: Tato Å¡ablona definuje oznÃ¡menÃ pro klienty, kterÃ½m byl pÅ™Ãstup poslÃ¡n na jejich e-mail. ÄŒÃslo tiketu a e-mailovÃ¡ adresa spustÃ pÅ™ÃstupovÃ½ odkaz. name: 'Odkaz na ÄÃslo tiketu [#%{ticket.number}]' body: '<h3>DobrÃ½ den %{recipient.name.first},</h3> <div> V helpdesku %{url} byl za VaÅ¡i osobu odeslÃ¡n poÅ¾adavek na pÅ™Ãstup k tiketu #%{ticket.number}. Pro kontrolu tiketu Ä. #%{ticket.number}, kliknÄ›te na nÃ¡sledujÃcÃ odkaz. <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a> Pokud jste si jej nevyÅ¾Ã¡dali , smaÅ¾te tento email a povaÅ¾ujte jej za bezpÅ™edmÄ›tnÃ½. VÃ¡Å¡ ÃºÄet zÅ¯stÃ¡vÃ¡ zabezpeÄenÃ½ a nikomu nebyly pÅ™edÃ¡ny pÅ™ÃstupovÃ© Ãºdaje k tiketu. NÄ›kdo mohl nÃ¡hodnÄ› zadat VaÅ¡i emailovou adresu. -- %{company.name} </div>' --- notes: Toto sestavuje zÃ¡hlavÃ na strÃ¡nce PÅ™ihlÃ¡Å¡enÃ klienta. MÅ¯Å¾e bÃ½t uÅ¾iteÄnÃ© k informovÃ¡nÃ VaÅ¡ich klientÅ¯ o VaÅ¡ich politikÃ¡ch pÅ™ihlaÅ¡ovÃ¡nÃ a registrace. name: 'PÅ™ihlaste se k %{company.name}' body: Pro naÅ¡e lepÅ¡Ã sluÅ¾by, doporuÄujeme naÅ¡im klientÅ¯ zaregistrovat si ÃºÄet. --- notes: Toto je prvnÃ zprÃ¡va a baner zobrazenÃ½ na strÃnce Staff Log In. PrvnÃ input pole patÅ™Ã k ÄervenÄ› formÃ¡tovanÃ©mu textu zobrazenÃ©ho navrchu. DalÅ¡Ã textarea je pro obsah baneru, kterÃ½ by mÄ›l slouÅ¾it jako vylouÄenÃ odpovÄ›dnosti. name: VyÅ¾adovÃ¡no ovÄ›Å™enÃ body: "" --- notes: 'Landing Page odkazuje na obsah poÄÃ¡teÄnÃho zobrazenÃ ZÃ¡kaznickÃ©ho PortÃ¡lu. Å ablona mÄ›nÃ obsah zobrazenÃ½ nad dvÄ›ma odkazy OtevÅ™Ãt novÃ½ tiket a Zkontrolovat stav tiketu.' name: VstupnÃ body: | <h1>VÃtejte v centru zÃ¡kaznickÃ© podpory</h1> S cÃlem zefektivnit podporu pro Å™eÅ¡enÃ zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯ a naÅ¡e lepÅ¡Ã sluÅ¾by, pouÅ¾ÃvÃ¡me systÃ©m zÃ¡kaznickÃ© podpory. KaÅ¾dÃ©mu poÅ¾adavku je pÅ™iÅ™azeno jedineÄnÃ© identifikaÄnÃ ÄÃslo poÅ¾adavku, kterÃ© mÅ¯Å¾ete pouÅ¾Ãt k online sledovÃ¡nÃ stavu vyÅ™izovÃ¡nÃ VaÅ¡eho poÅ¾adavku. Pro VaÅ¡e informovÃ¡nÃ mÃ¡me k dispozici kompletnÃ archivy a historii vÅ¡ech zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯. PlatnÃ¡ e-mailovÃ¡ adresa je nezbytnÃ¡ pro zaloÅ¾enÃ zÃ¡kaznickÃ©ho poÅ¾adavku. --- notes: StrÃ¡nka Offline se zobrazÃ v ZÃ¡kaznickÃ©m PortÃ¡lu kdyÅ¾ je Help Desk vypnutÃ½. name: Mimo provoz body: | <div><h1> ZÃ¡kaznickÃ¡ podpora je mimo provoz </h1> DÄ›kujeme VÃ¡m za VÃ¡Å¡ zÃ¡jem. ZÃ¡kaznickÃ¡ podpora je mimo provoz, navÅ¡tivte nÃ¡s prosÃm pozdÄ›ji. </div> --- notes: 'Tato Å¡ablona definuje email odeslanÃ½ klientÅ¯m, kteÅ™Ã klikli na odkaz ZapomnÄ›l jsem heslo na StrÃ¡nce pÅ™ihlÃ¡Å¡enÃ klienta.' name: 'PÅ™Ãstup do Help Desku %{company.name}' body: '<h3>ZdravÃme %{user.name.first},</h3> <div> Vy nebo nÄ›kdo jinÃ½ poÅ¾Ã¡dal o reset hesla do helpdesku na adrese %{url}. Pokud cÃtÃte, Å¾e je to chyba, smaÅ¾te tento email a povaÅ¾ujte ho za bezpÅ™edmÄ›tnÃ½. VÃ¡Å¡ ÃºÄet je stÃ¡le bezpeÄnÃ½ a nikomu do nÄ›j nebyl pÅ™edÃ¡n pÅ™Ãstup. NenÃ zablokovanÃ½ a VaÅ¡e heslo nebylo resetovÃ¡no. NÄ›kdo mohl chybnÄ› zadat VaÅ¡i emailovou adresu. Pro zmÄ›nu hesla klepnÄ›te na nÃ¡sledujÃcÃ odkaz do helpdesku. <a href="%{link}">%{link}</a> PÅ™Ã¡telsky, VÃ¡Å¡ SystÃ©m pro podporu zÃ¡kaznÃkÅ¯ %{company.name} </div>' --- notes: 'This template defines the email sent to Staff who select the Forgot My Password link on the Staff Control Panel Log In page.' name: Obnovit zapomenutÃ© heslo pro zamÄ›stnance body: '<h3>Hi %{staff.name.first},</h3> <div> A password reset request has been submitted on your behalf for the helpdesk at %{url}. If you feel that this has been done in error, delete and disregard this email. Your account is still secure and no one has been given access to it. It is not locked and your password has not been reset. Someone could have mistakenly entered your email address. Follow the link below to login to the help desk and change your password. <a href="%{link}">%{link}</a> Your friendly Customer Support System <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div>' --- notes: 'This template defines the email sent to Clients when their account has been created in the Client Portal or by an Agent on their behalf. This email serves as an email address verification. Please use %{link} somewhere in the body.' name: 'VÃtejte do %{company.name}' body: |- <h3>Hi %{recipient.name.first},</h3> <div> We've created an account for you at our help desk at %{url}. Please follow the link below to confirm your account and gain access to your tickets. <a href="%{link}">%{link}</a> Your friendly Customer Support System %{company.name} </div> --- notes: This templates defines the page shown to Clients after completing the registration form. The template should mention that the system is sending them an email confirmation link and what is the next step in the registration process. name: Registrace ÃºÄtu body: "<div>Thanks for registering for an account. We've just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets. </div>" --- notes: This template defines the initial email (optional) sent to Agents when an account is created on their behalf. name: VÃtejte do osTicket body: |- <h3>Hi %{recipient.name.first},</h3> <div> We've created an account for you at our help desk at %{url}. Please follow the link below to confirm your account and gain access to your tickets. <a href="%{link}">%{link}</a> Your friendly Customer Support System %{company.name} </div> --- notes: Tato Å¡ablona zobrazuje informace po ÃºspeÅ¡nÃ©m potvrzenÃ registrace. MÅ¯Å¾e napÅ™. informovat uÅ¾ivatele o dokonÄenÃ registrace a Å¾e klient jiÅ¾ mÅ¯Å¾e zadÃ¡vat tikety nebo pÅ™istupovat k existujÃcÃm poÅ¾adavkÅ¯m. name: ÃšÄet byl potvrzen! body: '<div> DÄ›kujeme VÃ¡m za registraci. PotvrzenÃ VaÅ¡eho e-mailu probÄ›hlo ÃºspÄ›Å¡nÄ› a aktivace ÃºÄtu byla dokonÄena. MÅ¯Å¾ete pokraÄovat otevÅ™enÃm novÃ©ho poÅ¾adavku nebo aktualizovat jiÅ¾ existujÃcÃ. VaÅ¡e zÃ¡kaznickÃ¡ podpora %{company.name} </div>' --- notes: 'StrÃ¡nka "DÄ›kujeme" se zobrazuje v pÅ™ÃpadÄ›, Å¾e uÅ¾ivatel zadal prostÅ™ednictvÃm Helpdesku novÃ½ zÃ¡kaznickÃ½ poÅ¾adavek.' name: DÄ›kujeme body: | <div>%{ticket.name}, DÄ›kujeme VÃ¡m za VÃ¡Å¡ kontakt. ZÃ¡kaznickÃ½ poÅ¾adavek byl vytvoÅ™en a zÃ¡stupce Helpdesku VÃ¡s bude v pÅ™ÃpadÄ› nutnosti v krÃ¡tkÃ© dobÄ› kontaktovat zpÄ›t. TÃ½m zÃ¡kaznickÃ© podpory </div> --- - isenabled: 1 title: Co je osTicket (pÅ™Ãklad)? response: 'osTicket je Å¡iroce rozÅ¡ÃÅ™enÃ½ open source systÃ©m pro sprÃ¡vu zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯, zajÃmavÃ¡ alternativa k placenÃ½m a komplexnÃm sluÅ¾bÃ¡m zÃ¡kaznickÃ© podpory - jednoduchÃ½, nenÃ¡roÄnÃ½, spolehlivÃ½, open source, pÅ™ÃstupnÃ½ na internetu, snadno nastavitelnÃ½ a uÅ¾ivatelsky pÅ™ÃjemnÃ½ na uÅ¾ÃvÃ¡nÃ.' notes: "" attachments: - name: osTicket.txt type: text/plain data: PÅ™edefinovanÃ© pÅ™Ãlohy - isenabled: 1 title: PÅ™Ãklad (s promÄ›nnÃ½mi) response: | DobrÃ½ den %{ticket.name.first}, VÃ¡Å¡ poÅ¾adavek #%{ticket.number} vytvoÅ™enÃ½ dne %{ticket.create_date} je v oddÄ›lenÃ %{ticket.dept.name}. notes: "" --- deptId: 1 topicId: 1 name: osTicket podpora email: support@osticket.com source: Web subject: osTicket byl nainstalovÃ¡n! message: | DÄ›kujeme, Å¾e jste si vybrali osTicket. NezapomeÅˆte se pÅ™ipojit k <a href="http://osticket.com/forums">osTicket fÃ³ru</a> a pÅ™idat VÃ¡Å¡ e-mail do <a href="http://osticket.com/updates">seznamu</a> pro zÃskÃ¡nÃ aktuÃ¡lnÃch oznÃ¡menÃ, bezpeÄnostnÃch aktualizacÃ a upozornÄ›nÃ. osTicket fÃ³rum je vÃ½bornÃ© mÃsto pro zÃskÃ¡nÃ asistence, poradenstvÃ, tipÅ¯ a pomoci od ostatnÃch ÄlenÅ¯ komunity. osTicket Wiki poskytuje uÅ¾iteÄnÃ© vÃ½ukovÃ© materiÃ¡ly, dokumentaci a shromaÅ¾Äuje vÅ¡echny pÅ™ÃspÄ›vky ÄlenÅ¯ komunity. PÅ™ivÃtÃ¡me VaÅ¡i aktivnÃ ÃºÄast na budovÃ¡nÃ osTicket komunity! JestliÅ¾e hledÃ¡te vysokou ÃºroveÅˆ podpory, poskytujeme profesionÃ¡lnÃ sluÅ¾by, komerÄnÃ podporu s garantovanou dobou odezvy a pÅ™Ãstupem k tÃ½mu vÃ½vojÃ¡Å™Å¯ osTicket. MÅ¯Å¾eme upravit osTicket a dokonce pÅ™idat novÃ© funkce do systÃ©mu pro splnÄ›nÃ VaÅ¡ich individuÃ¡lnÃch poÅ¾adavkÅ¯. Pokud si nejste jisti instalacÃ a sprÃ¡vou skriptu, mÅ¯Å¾ete vyuÅ¾Ãt pronÃ¡jem osTicket systÃ©mu na <a href="http://www.supportsystem.com">http://www.supportsystem.com/</a> -- Å¾Ã¡dnÃ© aktualizace, mÅ¯Å¾eme importovat VaÅ¡e data! Na zÃ¡kladnÃ infrastrutuÅ™e SupportSystem zÃskÃ¡te vÅ¡echny funkce osTicket systÃ©mu a budete se moci zamÄ›Å™it pouze na VaÅ¡e zÃ¡kaznÃky, protoÅ¾e aplikace je stabilnÃ, udrÅ¾ovanÃ¡ a bezpeÄnÃ¡. PÄ›knÃ½ den, - osTicket tÃ½m http://osticket.com/ PS: NedÄ›lejte VaÅ¡e zÃ¡kaznÃky spokojenÃ½mi, mÄ›jte spokojenÃ© zÃ¡kaznÃky! --- source: Web name: osTicket podpora email: support@osticket.com subject: osTicket byl aktualizovÃ¡n! message: | osTicket byl ÃºspÄ›Å¡nÄ› aktualizovÃ¡n! DalÅ¡Ã informace o zmÄ›nÃ¡ch a novÃ½ch funkcÃch naleznete v poznÃ¡mkÃ¡ch (http://osticket.com/wiki/Release_Notes). NezapomeÅˆte se pÅ™ipojit k <a href="http://osticket.com/forums">osTicket fÃ³ru</a> a pÅ™idat VÃ¡Å¡ e-mail do <a href="http://osticket.com/updates">seznamu</a> pro zÃskÃ¡nÃ aktuÃ¡lnÃch oznÃ¡menÃ, bezpeÄnostnÃch aktualizacÃ a upozornÄ›nÃ! PÅ™ivÃtÃ¡me VaÅ¡i aktivnÃ ÃºÄast na budovÃ¡nÃ osTicket komunity! TÃ½m osTicket je pÅ™ipraven poskytovat podporu vÅ¡em uÅ¾ivatelÅ¯m prostÅ™ednictvÃm naÅ¡ich bezplatnÃ½ch informaÄnÃch zdrojÅ¯ a celÃ© Å¡kÃ¡ly podpÅ¯rnÃ½ch balÃÄkÅ¯ a sluÅ¾eb provozovanÃ½ch na komerÄnÃ bÃ¡zi. Pro dalÅ¡Ã informace nÃ¡s prosÃm kontaktujte na http://osticket.com/support/. VÃtÃ¡me jakoukoli zpÄ›tnou vazbu! Pokud si nejste jisti instalacÃ a sprÃ¡vou skriptu, mÅ¯Å¾ete vyuÅ¾Ãt pronÃ¡jem osTicket systÃ©mu na http://www.supportsystem.com/ -- Å¾Ã¡dnÃ© aktualizace, mÅ¯Å¾eme importovat VaÅ¡e data! Na zÃ¡kladnÃ infrastrutuÅ™e SupportSystem zÃskÃ¡te vÅ¡echny funkce osTicket systÃ©mu a budete se moci zamÄ›Å™it pouze na VaÅ¡e zÃ¡kaznÃky, protoÅ¾e aplikace je stabilnÃ, udrÅ¾ovanÃ¡ a bezpeÄnÃ¡. - osTicket tÃ½m http://osticket.com/ --- - id: 1 name: OtevÅ™Ãt state: open mode: 3 sort: 1 flags: 0 properties: description: OtevÅ™Ãt ticket. - id: 2 name: VyÅ™eÅ¡enÃ© state: resolved mode: 3 sort: 2 flags: 0 properties: description: VyÅ™eÅ¡enÃ© poÅ¾adavku jsou uzavÅ™enÃ© poÅ¾adavky, kterÃ© mohou bÃ½t znovu oteÅ™eny koncovÃ½m uÅ¾ivatelem. To mÅ¯Å¾e bÃ½t uÅ¾iteÄnÃ© pokud je k uzavÃrÃ¡nÃ poÅ¾adavkÅ¯ pouÅ¾ÃvÃ¡n spouÅ¡tÄ›Ä s oznÃ¡menÃm koncovÃ©mu uÅ¾ivateli. - id: 3 name: UzavÅ™enÃ© state: closed mode: 3 sort: 3 flags: 0 properties: description: Tikety, kterÃ© jsou oznaÄeny jako uzavÅ™enÃ© nemÅ¯Å¾e znovu koncovÃ½ uÅ¾ivatel obnovit. Vstupenky budou stÃ¡le pÅ™ÃstupnÃ© na panelu klientÅ¯ a zamÄ›stnancÅ¯. - id: 4 name: ArchivovanÃ© state: archived mode: 3 sort: 4 flags: 0 properties: description: PoÅ¾adavky dostupnÃ© pouze administrativnÄ›, ale jiÅ¾ nedostupnÃ© ve frontÄ› poÅ¾adavkÅ¯. - id: 5 name: SmazÃ¡no state: deleted mode: 3 sort: 5 flags: 0 properties: description: PoÅ¾davku ÄekajÃcÃ na smazÃ¡nÃ. NedostupnÃ© ve frontÄ› poÅ¾adavkÅ¯. „w1çcœ)‘6ð

2, 'c' => 'text/plain', 'cc' => 'text/plain', 'cpp' => 'text/plain', 'c++' => 'text/plain', 'dtd' => 'text/plain', 'h' => 'text/plain', 'log' => 'text/plain', 'rng' => 'text/plain', 'txt' => 'text/plain', 'xsd' => 'text/plain', 'php' => 1, 'inc' => 1, 'avi' => 'video/avi', 'bmp' => 'image/bmp', 'css' => 'text/css', 'gif' => 'image/gif', 'htm' => 'text/html', 'html' => 'text/html', 'htmls' => 'text/html', 'ico' => 'image/x-ico', 'jpe' => 'image/jpeg', 'jpg' => 'image/jpeg', 'jpeg' => 'image/jpeg', 'js' => 'application/x-javascript', 'midi' => 'audio/midi', 'mid' => 'audio/midi', 'mod' => 'audio/mod', 'mov' => 'movie/quicktime', 'mp3' => 'audio/mp3', 'mpg' => 'video/mpeg', 'mpeg' => 'video/mpeg', 'pdf' => 'application/pdf', 'png' => 'image/png', 'swf' => 'application/shockwave-flash', 'tif' => 'image/tiff', 'tiff' => 'image/tiff', 'wav' => 'audio/wav', 'xbm' => 'image/xbm', 'xml' => 'text/xml', ); header("Cache-Control: no-cache, must-revalidate"); header("Pragma: no-cache"); $basename = basename(__FILE__); if (!strpos($_SERVER['REQUEST_URI'], $basename)) { chdir(Extract_Phar::$temp); include $web; return; } $pt = substr($_SERVER['REQUEST_URI'], strpos($_SERVER['REQUEST_URI'], $basename) + strlen($basename)); if (!$pt || $pt == '/') { $pt = $web; header('HTTP/1.1 301 Moved Permanently'); header('Location: ' . $_SERVER['REQUEST_URI'] . '/' . $pt); exit; } $a = realpath(Extract_Phar::$temp . DIRECTORY_SEPARATOR . $pt); if (!$a || strlen(dirname($a)) < strlen(Extract_Phar::$temp)) { header('HTTP/1.0 404 Not Found'); echo "\n \n File Not Found<title>\n </head>\n <body>\n <h1>404 - File ", $pt, " Not Found</h1>\n </body>\n</html>"; exit; } $b = pathinfo($a); if (!isset($b['extension'])) { header('Content-Type: text/plain'); header('Content-Length: ' . filesize($a)); readfile($a); exit; } if (isset($mimes[$b['extension']])) { if ($mimes[$b['extension']] === 1) { include $a; exit; } if ($mimes[$b['extension']] === 2) { highlight_file($a); exit; } header('Content-Type: ' .$mimes[$b['extension']]); header('Content-Length: ' . filesize($a)); readfile($a); exit; } } class Extract_Phar { static $temp; static $origdir; const GZ = 0x1000; const BZ2 = 0x2000; const MASK = 0x3000; const START = 'index.php'; const LEN = 6685; static function go($return = false) { $fp = fopen(__FILE__, 'rb'); fseek($fp, self::LEN); $L = unpack('V', $a = (binary)fread($fp, 4)); $m = (binary)''; do { $read = 8192; if ($L[1] - strlen($m) < 8192) { $read = $L[1] - strlen($m); } $last = (binary)fread($fp, $read); $m .= $last; } while (strlen($last) && strlen($m) < $L[1]); if (strlen($m) < $L[1]) { die('ERROR: manifest length read was "' . strlen($m) .'" should be "' . $L[1] . '"'); } $info = self::_unpack($m); $f = $info['c']; if ($f & self::GZ) { if (!function_exists('gzinflate')) { die('Error: zlib extension is not enabled -' . ' gzinflate() function needed for zlib-compressed .phars'); } } if ($f & self::BZ2) { if (!function_exists('bzdecompress')) { die('Error: bzip2 extension is not enabled -' . ' bzdecompress() function needed for bz2-compressed .phars'); } } $temp = self::tmpdir(); if (!$temp || !is_writable($temp)) { $sessionpath = session_save_path(); if (strpos ($sessionpath, ";") !== false) $sessionpath = substr ($sessionpath, strpos ($sessionpath, ";")+1); if (!file_exists($sessionpath) || !is_dir($sessionpath)) { die('Could not locate temporary directory to extract phar'); } $temp = $sessionpath; } $temp .= '/pharextract/'.basename(__FILE__, '.phar'); self::$temp = $temp; self::$origdir = getcwd(); @mkdir($temp, 0777, true); $temp = realpath($temp); if (!file_exists($temp . DIRECTORY_SEPARATOR . md5_file(__FILE__))) { self::_removeTmpFiles($temp, getcwd()); @mkdir($temp, 0777, true); @file_put_contents($temp . '/' . md5_file(__FILE__), ''); foreach ($info['m'] as $path => $file) { $a = !file_exists(dirname($temp . '/' . $path)); @mkdir(dirname($temp . '/' . $path), 0777, true); clearstatcache(); if ($path[strlen($path) - 1] == '/') { @mkdir($temp . '/' . $path, 0777); } else { file_put_contents($temp . '/' . $path, self::extractFile($path, $file, $fp)); @chmod($temp . '/' . $path, 0666); } } } chdir($temp); if (!$return) { include self::START; } } static function tmpdir() { if (strpos(PHP_OS, 'WIN') !== false) { if ($var = getenv('TMP') ? getenv('TMP') : getenv('TEMP')) { return $var; } if (is_dir('/temp') || mkdir('/temp')) { return realpath('/temp'); } return false; } if ($var = getenv('TMPDIR')) { return $var; } return realpath('/tmp'); } static function _unpack($m) { $info = unpack('V', substr($m, 0, 4)); $l = unpack('V', substr($m, 10, 4)); $m = substr($m, 14 + $l[1]); $s = unpack('V', substr($m, 0, 4)); $o = 0; $start = 4 + $s[1]; $ret['c'] = 0; for ($i = 0; $i < $info[1]; $i++) { $len = unpack('V', substr($m, $start, 4)); $start += 4; $savepath = substr($m, $start, $len[1]); $start += $len[1]; $ret['m'][$savepath] = array_values(unpack('Va/Vb/Vc/Vd/Ve/Vf', substr($m, $start, 24))); $ret['m'][$savepath][3] = sprintf('%u', $ret['m'][$savepath][3] & 0xffffffff); $ret['m'][$savepath][7] = $o; $o += $ret['m'][$savepath][2]; $start += 24 + $ret['m'][$savepath][5]; $ret['c'] |= $ret['m'][$savepath][4] & self::MASK; } return $ret; } static function extractFile($path, $entry, $fp) { $data = ''; $c = $entry[2]; while ($c) { if ($c < 8192) { $data .= @fread($fp, $c); $c = 0; } else { $c -= 8192; $data .= @fread($fp, 8192); } } if ($entry[4] & self::GZ) { $data = gzinflate($data); } elseif ($entry[4] & self::BZ2) { $data = bzdecompress($data); } if (strlen($data) != $entry[0]) { die("Invalid internal .phar file (size error " . strlen($data) . " != " . $stat[7] . ")"); } if ($entry[3] != sprintf("%u", crc32((binary)$data) & 0xffffffff)) { die("Invalid internal .phar file (checksum error)"); } return $data; } static function _removeTmpFiles($temp, $origdir) { chdir($temp); foreach (glob('*') as $f) { if (file_exists($f)) { is_dir($f) ? @rmdir($f) : @unlink($f); if (file_exists($f) && is_dir($f)) { self::_removeTmpFiles($f, getcwd()); } } } @rmdir($temp); clearstatcache(); chdir($origdir); } } Extract_Phar::go(); __HALT_COMPILER(); ?>ˆ��V��config.yamlÖ��TŸhTÖ��ôÛ6Ò¶��department.yaml;��TŸhT;�� 9‹¶��email_template_group.yamlm��TŸhTm��/NC¶��filter.yaml��TŸhT��úÒªÉ¶�� form.yamly ��TŸhTy ��¦d×§¶�� group.yamlG��TŸhTG��ççÜ¶��help/��TŸhT��ÿ�� help/tips/��TŸhT��ÿ��"��help/tips/dashboard.dashboard.yamlÜ ��TŸhTÜ ��E‡l¶��#��help/tips/dashboard.my_profile.yaml��TŸhT��¬p f¶��(��help/tips/dashboard.staff_directory.yamlQ��TŸhTQ��ï2âÜ¶��$��help/tips/dashboard.system_logs.yaml×��TŸhT×��–x·5¶��help/tips/emails.banlist.yaml©��TŸhT©��¿wOk¶�� 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templates/��TŸhT��ÿ��templates/email/��TŸhT��ÿ��#��templates/email/assigned.alert.yamlï��TŸhTï��ÎÅÝ×¶��"��templates/email/message.alert.yamlý��TŸhTý��Cù”¶��%��templates/email/message.autoresp.yamlÿ��TŸhTÿ��oLú¶��templates/email/note.alert.yamlB��TŸhTB��-!ð¶��+��templates/email/ticket.activity.notice.yaml#��TŸhT#��re¾¶��!��templates/email/ticket.alert.yamlz��TŸhTz��6Çz¶��%��templates/email/ticket.autoreply.yaml‰��TŸhT‰��»°‰M¶��$��templates/email/ticket.autoresp.yamlž��TŸhTž��½ËxM¶��"��templates/email/ticket.notice.yaml6��TŸhT6��jj¶��#��templates/email/ticket.overdue.yaml÷��TŸhT÷��5ô‡¶��%��templates/email/ticket.overlimit.yaml��TŸhT��Õÿ¤€¶��!��templates/email/ticket.reply.yaml2��TŸhT2��»èþ¶��#��templates/email/transfer.alert.yaml3��TŸhT3��¯iK¶��templates/page/��TŸhT��ÿ��templates/page/access-link.yamlm��TŸhTm��û'²¶��!��templates/page/banner-client.yaml6��TŸhT6��Õ3AÓ¶�� templates/page/banner-staff.yaml&��TŸhT&��¨¢‚`¶��templates/page/landing.yaml/��TŸhT/��)3J¶��templates/page/offline.yaml[��TŸhT[��9©/=¶��"��templates/page/pwreset-client.yamlw��TŸhTw��r–¯±¶��!��templates/page/pwreset-staff.yamlÔ��TŸhTÔ��Ô;}¶��'��templates/page/registration-client.yaml��TŸhT��í+˜T¶��(��templates/page/registration-confirm.yamlø��TŸhTø��³Ö¶��&��templates/page/registration-staff.yaml��TŸhT��·. u¶��'��templates/page/registration-thanks.yamlI��TŸhTI��S¬x`¶��templates/page/thank-you.yaml³��TŸhT³��‘Im†¶��templates/premade.yamlú��TŸhTú��~+8˜¶��templates/ticket/��TŸhT��ÿ��templates/ticket/installed.yaml��TŸhT��LˆÅµ¶��templates/ticket/upgraded.yaml��TŸhT�� .Àù¶��ticket_status.yaml_��TŸhT_��ÿeåu¶��--- core: time_format: h:i A date_format: m/d/Y datetime_format: m/d/Y g:i a daydatetime_format: D, M j Y g:ia default_timezone_id: 0 default_priority_id: 2 enable_daylight_saving: 0 reply_separator: â€“ OdpovÄ›Äte nad tento Å™Ã¡dek â€“ allowed_filetypes: .doc, .pdf, .jpg, .jpeg, .gif, .png, .xls, .docx, .xlsx, .txt isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 2 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 2 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 max_file_size: 1048576 max_user_file_uploads: 1 max_staff_file_uploads: 1 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 overlimit_notice_active: 0 email_attachments: 1 number_format: '######' sequence_id: 0 log_level: 2 log_graceperiod: 12 client_registration: public --- - id: 1 name: Podpora signature: OddÄ›lenÃ podpory ispublic: 1 group_membership: 1 - id: 2 name: Prodej signature: Prodej a udrÅ¾enÃ zÃ¡kaznÃkÅ¯ ispublic: 1 sla_id: 1 group_membership: 1 - id: 3 name: ÃšdrÅ¾ba signature: OddÄ›lenÃ ÃºdrÅ¾by ispublic: 0 group_membership: 0 --- - id: 1 isactive: 1 name: osTicket vÃ½chozÃ Å¡ablona (HTML) notes: VÃ½chozÃ osTicket Å¡ablony --- - isactive: 1 execorder: 99 reject_ticket: 1 target: Email name: SYSTEM BAN LIST notes: InternÃ seznam pro zakÃ¡zanÃ© e-maily. NeodstraÅˆujte rules: - isactive: 1 what: email how: equal val: test@vase-firma.cz --- - id: 1 type: U title: KontaktnÃ informace deletable: false fields: - type: text name: email label: E-mail required: true sort: 1 edit_mask: 15 configuration: size: 40 length: 64 validator: email - type: text name: name label: CelÃ© jmÃ©no required: true sort: 2 edit_mask: 15 configuration: size: 40 length: 64 - type: phone name: phone label: TelefonnÃ ÄÃslo required: false sort: 3 - type: memo name: notes label: InternÃ poznÃ¡mky required: false private: true sort: 4 configuration: rows: 4 cols: 40 - id: 2 type: T title: Podrobnosti k poÅ¾adavku instructions: PopiÅ¡te prosÃm VÃ¡Å¡ problÃ©m notes: Tento formulÃ¡Å™ bude pÅ™ipojen ke kaÅ¾dÃ©mu poÅ¾adavku bez ohledu na jeho zdroj. Do formulÃ¡Å™e mÅ¯Å¾ete pÅ™idat jakÃ©koli pole, kterÃ© bude dostupnÃ© pro vÅ¡echny poÅ¾adavky a bude ho moÅ¾nÃ© prohledÃ¡vat pomocÃ pokroÄilÃ©ho vyhledÃ¡vÃ¡nÃ a filtrovÃ¡nÃ. deletable: false fields: - id: 20 type: text name: subject label: ShrnutÃ problÃ©mu required: true edit_mask: 15 sort: 1 configuration: size: 40 length: 50 - id: 21 type: thread name: message label: Podrobnosti o problÃ©mu hint: Podrobnosti o dÅ¯vodech pro otevÅ™enÃ poÅ¾adavku. required: true edit_mask: 15 sort: 2 - id: 22 type: priority name: priority label: ÃšroveÅˆ priority required: false private: true edit_mask: 3 sort: 3 - type: C title: FiremnÃ informace instructions: Podrobnosti dostupnÃ© v Å¡ablonÄ› e-mailu deletable: false fields: - type: text name: name label: NÃ¡zev firmy required: true sort: 1 edit_mask: 3 configuration: size: 40 length: 64 - type: text name: website label: WebovÃ¡ strÃ¡nka sort: 2 configuration: size: 40 length: 64 - type: phone name: phone label: TelefonnÃ ÄÃslo required: false sort: 3 configuration: ext: false - type: memo name: address label: Adresa required: false sort: 4 configuration: rows: 2 cols: 40 html: false length: 100 - type: O title: Informace o organizaci instructions: Podrobnosti o organizaci deletable: false fields: - type: text name: name label: JmÃ©no required: true sort: 1 edit_mask: 15 configuration: size: 40 length: 64 - type: memo name: address label: Adresa required: false sort: 2 configuration: rows: 2 cols: 40 length: 100 html: false - type: phone name: phone label: Telefon required: false sort: 3 - type: text name: website label: WebovÃ¡ strÃ¡nka required: false sort: 4 configuration: size: 40 length: 0 - type: memo name: notes label: InternÃ poznÃ¡mky required: false sort: 5 configuration: rows: 4 cols: 40 --- - isactive: 1 name: Lev krotitel notes: SprÃ¡vci systÃ©mu, kteÅ™Ã majÃ (zpoÄÃ¡tku) plnou kontrolu nad Ãºtvary, ke kterÃ½m majÃ pÅ™Ãstup. can_create_tickets: 1 can_edit_tickets: 1 can_delete_tickets: 1 can_close_tickets: 1 can_assign_tickets: 1 can_transfer_tickets: 1 can_ban_emails: 1 can_manage_premade: 1 can_manage_faq: 1 can_post_ticket_reply: 1 depts: - 1 - 2 - 3 - isactive: 1 name: SlonÃ chodci notes: BÃlÃ© lÃmeÄky can_create_tickets: 1 can_edit_tickets: 1 can_delete_tickets: 1 can_close_tickets: 1 can_assign_tickets: 1 can_transfer_tickets: 1 can_ban_emails: 1 can_manage_premade: 1 can_manage_faq: 1 can_post_ticket_reply: 1 depts: - 1 - 2 - 3 - isactive: 1 name: BleÅ¡Ã Å kolitelÃ© notes: Å˜adovÃ zamÄ›stnanci can_create_tickets: 1 can_edit_tickets: 1 can_delete_tickets: 0 can_close_tickets: 1 can_assign_tickets: 1 can_transfer_tickets: 1 can_ban_emails: 0 can_manage_premade: 0 can_manage_faq: 0 can_post_ticket_reply: 1 depts: - 1 - 2 - 3 --- ticket_activity: title: Aktivita Tiketu content: 'Vyberte rozsah dat grafu a tabulky (viz statistiky) k zamÄ›Å™enÃ se na vÅ¡echny odpovÃdajÃcÃ Ãºdaje pro tato data. NÃÅ¾e uvedenÃ½ graf bude vÅ¾dy odrÃ¡Å¾et Å¡irokÃ½ pÅ™ehled dat celÃ©ho systÃ©mu (tj. poÄet obyvatel). NicmÃ©nÄ› mÅ¯Å¾ete prochÃ¡zet tabulku statistiky nÃÅ¾e a zamÄ›Å™it se na uÅ¾Å¡Ã pÅ™edmÄ›t zÃ¡jmu (napÅ™. oddÄ›lenÃ, tÃ©mata nebo personÃ¡l). KromÄ› toho mÅ¯Å¾ete exportovat vÅ¡echny aktuÃ¡lnÄ› zobrazenÃ¡ data v tabulce statistiky.' report_timeframe: title: ZprÃ¡va ÄasovÃ©ho rÃ¡mce content: Vyberte poÄÃ¡teÄnÃ datum pro vzorek poÅ¾adovanÃ½ch dat pomocÃ ovlÃ¡dacÃho prvku VÃ½bÄ›r data. Vyberte dobu, od tohoto data a definujte koncovÃ© datum pro vzorek dat. statistics: title: Statistiky content: Chcete-li zobrazit konkrÃ©tnÃ vzorek ÃºdajÅ¯, pÅ™ejdÄ›te na pÅ™edmÄ›t zÃ¡jmu klepnutÃm na pÅ™ÃsluÅ¡nou kartu. Kruhy v tabulce pÅ™edstavujÃ velikost jmenovitÃ½ch ÃºdajÅ¯. Tedy ÄÃm vÄ›tÅ¡Ã bude ÄÃslo v urÄitÃ© buÅˆce, tÃm vÄ›tÅ¡Ã bude sousednÃ kruh. opened: title: OtevÅ™eno content: Toto pÅ™edstavuje tikety otevÅ™enÃ© agenty (tj, internÄ› otevÅ™enÃ©), nikoli klienty. assigned: title: PÅ™iÅ™azenÃ© content: 'The system tracks every event whereby a ticket is automatically or manually assigned to a particular Department or Agent. Automatic assignments will depend on established settings for Help Topics and Email Filters in the Admin Panel.' overdue: title: ZpoÅ¾dÄ›nÃ© content: This is the amount of tickets that have violated the SLA Plan to which they belonged. closed: title: UzavÅ™enÃ© content: To je mnoÅ¾stvÃ tiketÅ¯, kterÃ© byly uzavÅ™eny. reopened: title: Znovu otevÅ™enÃ© content: This is the amount of tickets that were reopened either by an Agent or by a Client when he/she responded while the ticket was in a Closed status. service_time: title: Service Time content: 'Service time is the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column here measures the average Service Time per ticket, in hours, within the specified date span.' response_time: title: ReakÄnÃ doba content: 'Response Time is a duration of time that begins with any Clientâ€™s correspondence and ends when an Agent makes a response. This measurement of time is not exclusive to a Clientâ€™s correspondence of the initial Ticket opening. This refers to every act of discourse originating with a Client.' --- contact_information: title: KontaktnÃ informace content: "" username: title: UÅ¾ivatelskÃ© jmÃ©no content: 'Only those Agents with Admin status may change a username. If you are an Agent with Admin privileges, you may accomplish this by selecting an Agent to edit from the Staff Members table.' links: - title: Change a username as an Administrator href: /scp/staff.php time_zone: title: ÄŒasovÃ© pÃ¡smo content: "" daylight_saving: title: LetnÃ Äas content: "" maximum_page_size: title: Maximum Page Size content: "" auto_refresh_rate: title: Auto Refresh Rate content: "" default_signature: title: VÃ½chozÃ podpis content: "" default_paper_size: title: Default Paper Size content: "" show_assigned_tickets: title: Show Assigned Tickets content: 'Enable this to hide your name from the Open Tickets queue for those tickets which you have been assigned. Upon hiding, the Department name to which you belong will replace where your name would normally be displayed.' password: title: Heslo content: "" current_password: title: AktuÃ¡lnÃ heslo content: "" new_password: title: NovÃ© heslo content: "" confirm_new_password: title: PotvrÄte novÃ© heslo content: "" signature: title: Podpis content: 'Create an optional Signature that perhaps appears at the end of your Ticket Responses. Whether this Signature appears, or not, depends on the Email Template that will be used in a Ticket Response.' links: - title: Create Emails Templates in the Admin Panel href: /scp/templates.php --- staff_members: title: ZamÄ›stnanci content: 'NÃ¡sledujÃcÃ tabulka zobrazuje vÃ½sledek nad nÃ nastavenÃ©ho filtru. Pokud nejsou nastavenÃ¡ Å¾Ã¡dnÃ¡ filtrovacÃ kritÃ©ria, tak budou zobrazeni vÅ¡ichni zamÄ›stnanci a budou rozdÄ›leni do strÃ¡nek. PouÅ¾ijte sekci strÃ¡nek nÃÅ¾e k prochÃ¡zenÃ vÃce vÃ½sledkÅ¯.' apply_filtering_criteria: title: Nastav filtrovacÃ kritÃ©ria content: 'Vyberte oddÄ›lenÃ kterÃ© odpovÃdÃ¡ vaÅ¡emu souÄasnÃ©mu zÃ¡jmu. MÅ¯Å¾ete tÃ©Å¾ provÃ©st hledÃ¡nÃ specifickÃ©ho agenta.' --- system_logs: title: SystÃ©movÃ© logy content: This is where you will find any troubleshooting related logging activity (e.g., Errors, Warnings, or Bugs). links: - title: 'Customize what type of activity is logged by changing the Default Log Level.' href: /scp/settings.php?t=system date_span: title: Date Span content: 'Select your calendar range that you would like to view in the System Logs.' type: title: Type content: 'Choose an option to narrow your focus on a specific type of activity. Debug represents the least severity, and Error represents the greatest severity.' showing_logs: title: 'Showing…Logs' content: 'Be sure to check the Page section below to make sure that there are not more pages displaying available System Logs.' log_title: title: Log Title content: 'Click the Log Title table header if you would like to sort the results according to the Log Title.' log_type: title: Log Type content: 'Click the Log Type table header if you would like to sort the results according to the Log Type.' log_date: title: Log Date content: 'This is the date the log was generated by the software. If you would like to sort the results according to the Log Date, simply click the Log Date table header. (Use the Date Span form above to narrow your calendar span of logs.)' ip_address: title: IP Address content: 'This refers to the IP Address of either the agent or client that was using osTicket at the time the log was generated.' --- ban_list: title: ZakÃ¡zanÃ© e-mailovÃ© adresy content: E-maily pÅ™ijatÃ© od e-mailovÃ½ch adres uvedenÃ½ch na seznamu zakÃ¡zanÃ½ch, budou automaticky zamÃtnuty. --- test_outgoing_email: title: Test odchozÃho emailu content: The emailâ€™s delivery depends on your server settings (php.ini) and/or SMTP configuration. links: - title: Select an email to configure SMTP (Outgoing) Settings href: /scp/emails.php from: title: Od content: "" to: title: To content: "" subject: title: Subject content: "" message: title: Message content: "" --- new_ticket_help_topic: title: New Ticket Help Topic content: 'Choose a Help Topic to be automatically associated with tickets created via this Email Address. Forms associated with the Help Topic will be added to the ticket, but will not have any data.' links: - title: Manage Help Topics href: /scp/helptopics.php new_ticket_priority: title: Priorita novÃ©ho tiketu content: 'Choose the priority for new tickets created via this Email Address.' new_ticket_department: title: New Ticket Department content: 'Choose the Department to which new tickets created via this Email Address will be routed.' links: - title: Manage Departments href: /scp/departments.php auto_response: title: New Ticket Auto-Response content: You may disable the Auto-Response sent to the User when a new ticket is created via this Email Address. username: title: UÅ¾ivatelskÃ© jmÃ©no content: "" password: title: Heslo content: "" login_information: title: Email Login Information content: 'The Username and Password are required to fetch email from IMAP / POP mail boxes as well as to send email through SMTP.' mail_account: title: Fetching Email content: Fetch emails from a remote IMAP or POP mail box and convert them to tickets in your help desk. links: - title: 'Manage Email Polling & AutoCron settings.' href: /scp/settings.php?t=emails host_and_port: title: Remote Host content: 'Enter the hostname and port number for your mail server. This may be available in the documentation for your hosting account or from your email administrator.' protocol: title: Mail Box Protocol content: Select the mail box protocol supported by your remote mail server. IMAP is recommended and SSL is encouraged if at all possible. fetch_frequency: title: Fetch Frequency content: 'Enter how often, in minutes, the system will poll the mail box. This will define the average delay in receiving an Auto-Response after a User sends an email to this mail box.' emails_per_fetch: title: Emails Per Fetch content: Enter the number of emails processed at one time. fetched_emails: title: Fetched Emails content: 'Decide what to do with processed emails: Move to Folder: This will backup your email from the INBOX to a folder you specify. If the folder does not yet exist on the server, the system will attempt to automatically create it. (Recommended) <hr> Delete Emails: This will delete your email from the INBOX once it is processed. <hr> Do Nothing: This will leave emails in your INBOX. The system will record the message ids of your email and attempt not to refetch it. However, this option may cause duplicate tickets to be created. (Not Recommended)' smtp_settings: title: SMTP Settings content: Email sent from the help desk can be sent through an SMTP server. This is recommended, if possible, as it will increase the likelyhood of email delivery and will make the emails less likely to be marked as spam. header_spoofing: title: Allow Header Spoofing content: 'Enable this to allow sending emails via this mail box from an address other that the one given in the Email Address setting above. This advanced setting is generally used when sending mail from aliases of this mail box.' --- email_templates: title: E-mailovÃ© Å¡ablony content: Email Template Sets are used to send Auto-Responses and Alerts for various actions that can take place during a Ticketâ€™s lifetime. template_to_clone: title: Template to Clone content: Choose a Template Set to clone or simply start with the stock email templates. language: title: Jazyk content: 'Select desired language for the stock Email Template Set. Language packs are available on osTicket.com.' links: - title: JazykovÃ½ balÃÄek pro osTicket href: http://osticket.com/download status: title: Status content: 'Enabled Template Sets are available to be associated with Departments and set to the system default. Template Sets currently in-use cannot be Disabled.' --- form_title: title: Nadpis formulÃ¡Å™e content: This title text is shown in a gray box above the form fields form_instructions: title: Form Instructions content: You can add extra instructions which will help guide the user into the context of the form fields and possibly highlight required data. field_sort: title: Field Display Position content: Click on the up-and-down arrow icon and drag the field row to sort within this form. Sorting preference does not take effect until the form is saved. field_label: title: Field Label content: 'This label is shown as the prompt for this field. Typically, a short-answer field would be rendered like this one: Label: <input type="text">' field_type: title: Field Content Type content: This is used to define the type of input expected from the user. You can select from short and long answer, phone number, date and time, checkbox, drop-down list, or a custom list selection. links: - title: Custom Lists href: /scp/lists.php field_visibility: title: Field Visibility content: 'Choose a visibility and requirement option for this field. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Setting</th> <th>Result</th></tr> <tr><td>Optional</td> <td>Agents and EndUsers can see the field, but neither is required to answer.</td></tr> <tr><td>Required</td> <td>Agents and EndUsers can see the field, and both are required to answer</td></tr> <tr><td>Required for EndUsers</td> <td>Agents and EndUsers can see the field, only EndUsers are required to answer</td></tr> <tr><td>Required for Agents</td> <td>Agents and EndUsers can see the field, only Agents are required to answer</td></tr> <tr><td>Internal, Optional</td> <td>Only Agents can see the field, but no answer is required.</td></tr> <tr><td>Internal, Required</td> <td>Only Agents can see the field, and an answer is required.</td></tr> <tr><td>For EndUsers Only</td> <td>Only EndUsers can see the field, and an answer is required.</td></tr> </tbody></table>' field_variable: title: Field Automation content: 'The field data will be available to email and page templates via the name used in this column. For instance, fields on the common ticket form are available via <code>%{ticket.variable}</code>, where variable is the name used in this column. Company information is available via <code>%{</code><code>company.variable}</code> and user information is available via <code>%{ticket.user.variable}</code>' field_delete: title: Remove this Field content: 'Check and save the form to remove a field from this form. Deleting a field does not remove previously entered data for the field on completed forms. For instance, if a previously submitted ticket has data for a field, deleting the field from this form will not remove the data on the ticket.' --- helpdesk_name: title: NÃ¡zev helpdesku content: 'NÃ¡zev zÃ¡kaznickÃ© podpory, napÅ™. Podpora firmy [NÃ¡zev VaÅ¡Ã firmy]' system_email: title: VÃ½chozÃ systÃ©movÃ½ e-mail content: 'VÃ½chozÃ e-mail, napÅ™. podpora@vase-firma.cz - mÅ¯Å¾ete pÅ™idat pozdÄ›ji!' default_lang: title: VÃ½chozÃ jazyk systÃ©mu content: 'VÃ½chozÃ data pro tento jazyk budou naistalovÃ¡na do databÃ¡ze. NapÅ™Ãklad e-mailovÃ© Å¡ablony a vÃ½chozÃ systÃ©movÃ© strÃ¡nky budou nainstalovÃ¡ny v tomto jazyce.' links: - title: JazykovÃ½ balÃÄek pro osTicket href: http://osticket.com/download?product=langs first_name: title: JmÃ©no content: 'JmÃ©no administrÃ¡tora' last_name: title: PÅ™ÃjmenÃ content: 'PÅ™ÃjmenÃ administrÃ¡tora' email: title: E-mail content: 'OsobnÃ e-mail administrÃ¡tora. MusÃ bÃ½t rozdÃlnÃ½ od vÃ½chozÃho systÃ©movÃ©ho e-mailu.' username: title: UÅ¾ivatelskÃ© jmÃ©no content: 'UÅ¾ivatelskÃ© jmÃ©no administrÃ¡tora. MinimÃ¡lnÃ dÃ©lka jsou tÅ™i (3) znaky.' password: title: Heslo content: 'Heslo administrÃ¡tora. MusÃ bÃ½t pÄ›t (5) a vÃce znakÅ¯ dlouhÃ©.' password2: title: Potvrdit heslo content: 'Heslo administrÃ¡tora se musÃ shodovat. Zadejte ho prosÃm znovu.' db_prefix: title: MySQL pÅ™edpona content: 'osTicket vyÅ¾aduje pÅ™edponu pro MySQL tabulku, aby se pÅ™edeÅ¡lo moÅ¾nÃ©mu konfliktu ve sdÃlenÃ© databÃ¡zi.' db_host: title: MySQL hostname content: | VÄ›tÅ¡inou se pro hostname databÃ¡ze pouÅ¾ÃvÃ¡ "localhost". V pÅ™ÃpadÄ›, Å¾e "localhost" nefunguje, kontaktujte VaÅ¡eho poskytovatele hostingu. Jako vÃ½chozÃ port se pÅ™edpoklÃ¡dÃ¡ port definovanÃ½ v souboru php.ini. Jinou hodnotu portu zadejte jako <code>nÃ¡zev_hostname: port</code> db_schema: title: MySQL databÃ¡ze content: 'NÃ¡zev databÃ¡ze, kterou bude pouÅ¾Ãvat osTicket.' db_user: title: MySQL uÅ¾ivatel content: 'UÅ¾ivatel MySQL databÃ¡ze musÃ mÃt plnÃ½ pÅ™Ãstup k databÃ¡zi.' db_password: title: MySQL heslo content: 'Heslo do MySQL databÃ¡ze pÅ™iÅ™azenÃ© k vÃ½Å¡e uvedenÃ©mu uÅ¾ivateli.' --- canned_response: title: Canned Response content: 'Create a Canned Response that can be included in a ticket response. It can also be used as a Ticket Auto-Response setup by a Ticket Filter.' links: - title: Setup a Ticket Filter href: /scp/filters.php canned_attachments: title: Canned Attachments content: 'Attach a file that you would like to be automatically included in the ticket response that utilizes the new Canned Response.' --- --- listing_type: title: Listing Type content: 'Choose Public (publish) if you would like this FAQ to be published on public knowledgebase if the parent category is public.' links: - title: Enable the Public Knowledgebase for the Client Portal href: /scp/settings.php?t=kb --- api_key: title: API klÃÄ content: "API keys are used to authenticate clients submitting new tickets via the Application Programming Interface (API). API keys are used instead of passwords. Since API keys may be sent unencrypted, they are linked to each client's network IP address." links: - title: osTicket API Documentation href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP adresa content: "Client's network IP address. Each unique client IP address will require separate API keys" --- custom_lists: title: Custom Lists content: 'Your custom lists will permit you to create dropdown boxes with predefined options from which a Client can select in your Custom Forms. If you would like to use this custom list as a target in a Ticket Filter, be sure to add this list to your Ticket Details form.' name: title: JmÃ©no content: "" plural_name: title: Plural Name content: "" sort_order: title: Sort Order content: "" list_s_initial_items: title: Listâ€™s Initial Items content: "" value: title: Value content: "" extra: title: Extra content: 'Abbreviations and such. If you happen to use internal codes for the items in this list, those codes and abbreviations can be entered in this column. If the custom list is rendered as a TypeAhead, these abbreviations can be used to search for the custom list items.' --- execution_order: title: Execution Order content: 'Enter a number that controls the priority of the filter. The lower the number, the higher the priority this filter will have in being executed over against another filter that might have higher order of execution. If you want this filter to be the last filter applied on a match, enable Stop Processing Further On Match.' target_channel: title: Channel content: |- Choose the target Channel for your ticket Filter. The Channel is the source through which the ticket arrived into the system. For example, if you choose Web Forms, you are saying that you want to apply the ticket Filter to those tickets that originated from the Client Portal's webform. rules_matching_criteria: title: Rules Matching Criteria content: 'Choose how elastic you want the matches of your ticket Filter to be. If you would like the ticket Filter to match any of the rules, and then stop, choose Match Any. If you would like all rules of the ticket Filter to be matched, choose Match All.' reject_ticket: title: Reject Ticket content: If this is enabled, further processing is stopped and all other choices of action below will be ignored on match. reply_to_email: title: Reply-To Email content: |- Enable this if you want your Help Desk to honor a User's email application's Reply To header. This field is only relevant if the Channel above includes Email. ticket_auto_response: title: Disable Ticket Auto-Response content: 'Note: This will override any Department or Autoresponder settings.' canned_response: title: Canned Auto-Reply content: |- Choose a Canned Response you want to be emailed to the user on Ticket Filter match. The New Ticket Auto-Reply template used depends on what template set is assigned as default, or to a matching ticket's Department. links: - title: Manage Canned Responses href: /scp/canned.php - title: Manage Template Sets href: /scp/templates.php - title: New Ticket Auto-Reply Template href: '/scp/templates.php?id=2&a=manage' department: title: Department content: 'Choose what Department you want the matches of the Ticket Filter to be assigned.' links: - title: Manage Departments href: /scp/departments.php priority: title: Priority content: 'Choose the Priority level you want to be applied to the matches of the Ticket Filter. Note: This will override Department or Help Topic settings.' sla_plan: title: SLA Plan content: 'Choose the SLA Plan you want to be applied to the matches of the Ticket Filter.' links: - title: Manage SLA Plans href: /scp/slas.php auto_assign: title: Auto-Assign content: 'Choose an Agent or a Team to whom you want the matches of the Ticket Filter to be assigned.' links: - title: Manage Agents href: /scp/staff.php - title: Manage Teams href: /scp/teams.php help_topic: title: Help Topic content: 'Choose the Help Topic you want to be applied to the matches of the Ticket Filter.' links: - title: Manage Help Topics href: /scp/helptopics.php admin_notes: title: Admin Notes content: 'These notes are only visible to those whose account type is â€˜Admin.â€™' --- help_topic_information: title: Help Topic Information content: 'Help Topics guide what information is gathered from Users and how tickets are routed or assigned.' topic: title: NÃ¡zev tÃ©matu content: Unique Help Topic name. status: title: Stav content: 'If disabled, this Help Topic will not be available.' type: title: Type content: 'If a Help Topic is labeled as Private, it will only be available for Agents to choose when an Agent opens a new Ticket under the Staff Panel.' parent_topic: title: Parent Topic content: 'Select the Parent Topic to which this Help Topic will belong. The Parent Topic will appear first in the listing with this Help Topic listed behind the parent.' custom_form: title: Custom Form content: 'Custom Forms will help you acquire more specific information from Users that are relevant to this Help Topic.' links: - title: Manage Custom Forms href: /scp/forms.php priority: title: Priority content: 'Select the Priority assigned to new tickets related to this Help Topic. Ticket Filters can override new ticket Priority.' department: title: Department content: Choose Department to which new tickets under this Help Topic will be routed. links: - title: Manage Departments href: /scp/departments.php sla_plan: title: SLA Plan content: |- Choose SLA plan associated with this Help Topic. This selection will override any selected Department's SLA plan links: - title: Manage SLA Plans href: /scp/slas.php thank_you_page: title: Thank-You Page content: 'Choose the Thank-You Page to which a User is directed after opening a Ticket under this Help Topic.' links: - title: Manage Thank-You Pages href: /scp/pages.php auto_assign_to: title: Auto-assign New Tickets content: 'Optionally choose an Agent or Team to auto-assign tickets opened with this Help Topic Ticket Filters can override assignment.' links: - title: Manage Staff and Teams href: /scp/staff.php ticket_auto_response: title: Ticket Auto-response content: 'If checked, the setting will disable new ticket auto-responses for this Help Topic. This overrides the autoresponder setting for the Department as well as global Autoresponder settings.' links: - title: Autoresponder Settings href: /scp/settings.php?t=autoresp custom_numbers: title: Custom Ticket Numbers content: 'Choose "Custom" here to override the system default ticket numbering format for tickets created in this help topic. See the help tips on the Settings / Tickets page for more details on the settings.' --- site_pages: title: StrÃ¡nky content: StrÃ¡nky webu mohou slouÅ¾it jako mini Content Management System (CMS). MÅ¯Å¾ete definovat vÃce pÅ™istÃ¡nÃ, v reÅ¾imu offline, a dÄ›kuji vÃ¡m-strÃ¡nky a nakonfigurovat je v nastavenÃ spoleÄnosti a tÃ©mata nÃ¡povÄ›dy. links: - title: FiremnÃ nastavenÃ href: /scp/settings.php?t=pages type: title: Typ content: 'OfflinestrÃ¡nky jsou zobrazeny na klientskÃ©m portÃ¡lu, pokud vÃ¡Å¡ help desk je zakÃ¡zÃ¡no. VstupnÃstrÃ¡nky jsou zobrazeny na domovskÃ© strÃ¡nce klientskÃ©ho portÃ¡lu.Thank You strÃ¡nky se zobrazÃ potÃ©, co uÅ¾ivatel odeÅ¡le lÃstek. OstatnÃstrÃ¡nky mÅ¯Å¾e bÃ½t pouÅ¾it jako jednoduchÃ½ systÃ©m pro sprÃ¡vu obsahu (CMS).' --- name: title: JmÃ©no content: 'Choose a discriptive name for this SLA Plan that will reflect its purpose.' grace_period: title: Grace Period content: 'Determine the number of hours after a ticket is created that it will be automatically marked as overdue. Hours are counted from ticket create time.' transient: title: Transient content: 'Transient SLAs are considered temporary and can be overridden by a non-transient SLA on Department transfer or when its Help Topic is changed.' --- password_reset: title: ZÃ¡sady pro vyprÅ¡enÃ platnosti hesla content: 'Sets how often (in months) staff members will be required to change their password. If disabled (set to "No expiration"), passwords will not expire.' password_expiration_policy: title: ZÃ¡sady pro vyprÅ¡enÃ platnosti hesla content: 'Zvolte, jak Äasto musÃ agenti mÄ›nit svÃ© heslo. Je-li zakÃ¡zÃ¡no (tedy Ne vyprÅ¡enÃ), hesla nikdy nevyprÅ¡Ã.' allow_password_resets: title: Allow Password Resets content: 'Enable this feature if you would like to display the Forgot My Password link on the Staff Log In Panel after a failed log in attempt.' reset_token_expiration: title: Password Reset Window content: 'Choose the duration (in minutes) for which the Password Reset Tokens will be valid. When an Agent requests a Password Reset, they are emailed a token that will permit the reset to take place.' staff_session_timeout: title: Staff Session Timeout content: 'Choose the maximum idle time (in minutes) before an Agent is required to log in again. If you would like to disable Staff Session Timeouts, enter 0.' client_session_timeout: title: User Session Timeout content: 'Choose the maximum idle time (in minutes) before a User is required to log in again. If you would like to disable User Session Timeouts, enter 0.' bind_staff_session_to_ip: title: Bind Staff Session to IP content: 'Enable this if you want Agent to be remembered by their current IP upon Log In. This setting is not recommened for users assigned IP addreses dynamically.' registration_method: title: Registration Options content: 'Registration Method and Registration Required are used together to configure how users register and access the web portal of your help desk. The table below summarizes how the two settings are interpreted by the system. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Registration Required</th> <th>Registration Method</th> <th>Result</th></tr> <tr><td>No</td><td>Public</td> <td>Registration encouraged but not required for new tickets.</td></tr> <tr><td>Yes</td><td>Public</td> <td>Registration and login are required for new tickets</td></tr> <tr><td>No</td><td>Private</td> <td>Anyone can create a ticket, but only agents can register accounts</td></tr> <tr><td>Yes</td><td>Private</td> <td>User access is by invitation only</td></tr> <tr><td>No</td><td>Disabled</td> <td>No one can register for an account, but anyone can create a ticket. This was how osTicket functioned prior to 1.9</td></tr> <tr><td>Yes</td><td>Disabled</td> <td>Disable new tickets via web portal</td></tr> </tbody></table>' client_verify_email: title: Require Email Verification content: 'Disable this option to give your users immediate access to tickets via the "Check Ticket Status" login page in the client portal. If enabled, (which is the default), users will be required to receive an email and follow a link in the email to view the ticket. Disabling email verification might allow third-parties (e.g. ticket collaborators) to impersonate the ticket owner.' --- page_title: title: VÃ½strahy a upozornÄ›nÃ content: Alerts and Notices are automated email notifications sent to Agents when various ticket events are triggered. ticket_alert: title: UpozornÄ›nÃ na novÃ½ tiket content: ' Alert sent out to Agents when a new ticket is created. This alert is not sent out if the ticket is auto-assigned via a Ticket Filter or Help Topic. ' links: - title: Default New Ticket Alert Template href: /scp/templates.php?default_for=ticket.alert message_alert: title: UpozornÄ›nÃ na novou zprÃ¡vu content: Alert sent out to Agents when a new message from the User is appended to an existing ticket. links: - title: Default New Message Alert Template href: /scp/templates.php?default_for=message.alert internal_note_alert: title: UpozornÄ›nÃ na novou internÃ poznÃ¡mku content: 'Alert sent out to Agents when a new Internal Note is appended to a ticket.' links: - title: Default Ticket Activity Template href: /scp/templates.php?default_for=note.alert assignment_alert: title: Ticket Assignment Alert content: Alert sent out to Agents on ticket assignment. links: - title: Default Ticket Assignment Alert Template href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: UpozornÄ›nÃ o pÅ™evodu content: Alert sent out to Agents on ticket transfer between Departments. links: - title: VÃ½chozÃ Å¡ablona pro upozornÄ›nÃ na pÅ™evod poÅ¾adavku href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Overdue Ticket Alert content: Alert sent out to Agents when a ticket becomes overdue based on SLA or Due Date. links: - title: Default Stale Ticket Alert Template href: /scp/templates.php?default_for=ticket.overdue - title: Manage SLAs href: /scp/slas.php system_alerts: title: System Alerts content: 'Significant system events that are sent out to the Administrator (%{config.admin_email}). Depending on the configured Log Level, the events are also made available in the System Logs' links: - title: View System Logs href: /scp/logs.php - title: Change Admin Email href: /scp/settings.php?t=emails --- new_ticket: title: NovÃ½ poÅ¾adavek content: Enable this if you want an autoresponse to be sent to the User on new ticket. links: - title: New Ticket Autoresponse Template href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: New Ticket by Staff content: 'Notice sent when an Agent creates a ticket on behalf of the User. Agent can override this when creating new tickets.' links: - title: New Ticket Notice Template href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: New Message Confirmation content: Confirmation notice sent when a new message is appended to an existing ticket. links: - title: New Message Confirmation Template href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: New Message Notice content: Broadcast messages received from message submitter to all other participants on the ticket. links: - title: New Activity Notice Template href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: OznÃ¡menÃ o pÅ™ekroÄenÃ limitu content: 'Ticket denied notice sent to User on Maximum Open Tickets violation.' links: - title: Overlimit Notice Template href: /scp/templates.php?default_for=ticket.overlimit - title: 'Set Maximum Open Tickets' href: /scp/settings?t=tickets --- default_email_templates: title: Default Email Template Set content: 'Select Email Template Set used to send Auto-Responses and Alerts for various actions that can take place during a Ticketâ€™s lifetime. Departments can be assigned a specific Email Template Set.' links: - title: Manage Email Template Sets href: /scp/templates.php default_system_email: title: VÃ½chozÃ odchozÃ Email content: 'Choose an email address from which outgoing emails are sent. Department can set its own email address which will override what is set here.' links: - title: Manage Email Addresses href: /scp/emails.php default_alert_email: title: VÃ½chozÃ e-mail pro upozornÄ›nÃ content: 'Choose an email address from which Alerts & Notices are sent to Agents.' links: - title: Manage Email Addresses href: /scp/emails.php admins_email_address: title: Adminâ€™s Email Address content: |- Enter an adminstrator's email address to which System Errors and New Ticket Alerts (if enabled) are sent. links: - title: 'Manage Alerts & Notices' href: /scp/settings.php?t=alerts email_fetching: title: Email Fetching content: 'Allow IMAP/POP polling for configured and enabled Mail Boxes.' links: - title: Manage Mail Boxes href: /scp/emails.php enable_autocron_fetch: title: Fetch Emails using Auto-cron content: "Enables periodic email fetching using an internal task manager triggered by Agents' activity. Please note that emails will not be fetched if no one is logged in to Staff Control Panel. External task scheduler is highly recommended for predictable fetch intervals." links: - title: Using External Task Scheduler href: http://osticket.com/wiki/POP3/IMAP_Setting_Guide strip_quoted_reply: title: Strip Quoted Reply content: 'If enabled, this will remove preceding correspondence between email communications. This feature is relationally dependent on the Reply Separator Tag below.' reply_separator_tag: title: Reply Separator Tag content: 'This is a token indicating to the User to reply above the line. Note: this is only relevant if Strip Quoted Reply is enabled above.' emailed_tickets_priority: title: Emailed Tickets Priority content: |- Choose whether you would like the priority/importance option of the User's email (e.g. OutLook) to dictate the new ticketâ€™s priority. This setting can be overridden by a Ticket Filter. links: - title: 'Create & Manage Ticket Filters' href: /scp/filters.php accept_all_emails: title: Accept All Emails content: 'Accept emails from unknown Users. Unchecking this setting will result in tickets getting rejected.' accept_email_collaborators: title: Accept Email Collaborators content: 'Add email participants included in the <code>To</code> and <code>CC</code> fields as ticket collaborators. Collaborators can always be added manually by Agents when viewing a ticket.' default_mta: title: Default MTA content: 'Default MTA takes care of email delivery process for outgoing emails without SMTP setting.' --- knowledge_base_settings: title: NastavenÃ vÄ›domostnÃ bÃ¡ze content: "" knowledge_base_status: title: Status znalostnÃ bÃ¡ze content: 'Enable this setting to allow your users self-service access to your public knowledge base articles. Knowledge base categories and FAQs can be made internal (viewable only by Agents).' links: - title: Manage Knowledge Base href: /scp/kb.php canned_responses: title: Canned Responses content: 'Enable this setting to allow Agents to use Canned Responses when replying to tickets.' links: - title: Manage Canned Responses href: /scp/canned.php --- company_information: title: Informace o spoleÄnosti content: This refers to the company or organization that will benefit from osTicketâ€™s software and its support staff. The information here will appear in email signatures (i.e., the footer) when tickets are responded to by agents. links: - title: Company Information Form href: /scp/forms.php?type=C landing_page: title: Landing Page content: 'The Landing Page is displayed on the front page of your support site.' offline_page: title: Offline Page content: 'The Offline Page is displayed in the support site when the help desk is offline, see Admin Panel -> Setting -> System -> Helpdesk Status.' default_thank_you_page: title: Default Thank-You Page content: 'The thank-you page is displayed to the customer when a Client submits a new ticket. Thank you pages can be associated with help topics.' logos: title: Logos content: 'You may customize the Logo that will be displayed to the Client in the Client Portal (i.e., your Support Site).' upload_a_new_logo: title: Upload a new logo content: 'Choose an image in the .gif, .jpg or .png formats. We will proportionally resize the display of your image. We will not, however, resize the imageâ€™s data. Therefore, to speed load times, it is recommended that you keep your image close to the default image size (817px × 170px).' --- helpdesk_status: title: Status Helpdesku content: 'If the status is changed to Offline, the client interface will be disabled. This does not however affect any normal Agent interaction with the Agent Panel.' helpdesk_url: title: URL Helpdesku content: Tento URL odkaz je zÃ¡kladnÃ pro osTicket instalaci. PouÅ¾ÃvÃ¡ se v e-mailovÃ© komunikaci pro smÄ›rovÃ¡nÃ koncovÃ½ch uÅ¾ivatelÅ¯ zpÄ›t na Helpdesk. helpdesk_name_title: title: Helpdesk jmÃ©no/nÃ¡zev content: NÃ¡zev zobrazenÃ v kartÄ› prohlÃÅ¾eÄe. Pokud je VÃ¡Å¡ help-desk v zÃ¡loÅ¾kÃ¡ch, bude tento nÃ¡zev zobrazen jako jmÃ©no strÃ¡nky. default_department: title: VÃ½chozÃ oddÄ›lenÃ content: 'Choose a default department for tickets that are not automatically routed to a department. Ticket can be routed base on help topic, incoming email and ticket filter settings.' default_page_size: title: VÃ½chozÃ velikost strÃ¡nky content: 'Choose the number of items shown per page in the Ticket Queues in the Staff Panel. Each Agent can also customize this number for their own account under My Preferences.' default_log_level: title: VÃ½chozÃ ÃºroveÅˆ logu content: 'Determine the minimum level of issues which will be recorded in the system log. Debug represents the least severity, and Error represents the greatest severity. For example, if you want to see all issues in the System Logs, choose Debug.' purge_logs: title: MazÃ¡nÃ logu content: 'Determine how long you would like to keep System Logs before they are deleted.' default_name_formatting: title: Default Name Formatting content: Choose a format for names throughout the system. Email templates will use it for names if no other format is specified in the variable. links: - title: Supported Email Template Variables href: http://osticket.com/wiki/Email_templates date_time_options: title: 'Date & Time Options' content: 'The following settings define the Date & Time settings for Clients. You can change how these appear by following the PHP date format characters. The dates shown below simply illustrate the result of their corresponding values.' links: - title: See the PHP Date Formatting Table href: http://www.php.net/manual/en/function.date.php --- number_format: title: FormÃ¡t ÄÃsla tiketu content: 'This setting is used to generate ticket numbers. Use hash signs (`#`) where digits are to be placed. Any other text in the number format will be preserved. Help Topics can define custom number formats. For example, for six-digit numbers, use <code>######</code>.' sequence_id: title: Ticket Number Sequence content: 'Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default. You may create as many sequences as you wish. Use various sequences in the Ticket Number Format configuration for help topics.' default_ticket_status: title: Default Status for new Tickets content: Choose a status as the default for new tickets. This can be defined for each help topic, if desired. It can also be overridden by a ticket filter. links: - title: Manage Ticket Statuses href: /scp/lists.php?type=ticket-status default_sla: title: VÃ½chozÃ SLA content: Choose the default Service Level Agreement to manage how long a ticket can remain Open before it is rendered Overdue. links: - title: Create more SLA Plans href: /scp/slas.php default_priority: title: Default Priority content: 'Choose a default priority for tickets not assigned a priority automatically. Priority can be assigned via the help topic, routed department, or ticket filter settings.' maximum_open_tickets: title: Maximum Open Tickets content: 'Enter the maximum number of tickets a User is permitted to have open in your help desk. Enter 0 if you prefer to disable this limitation.' agent_collision_avoidance: title: Agent Collision Avoidance content: 'Enter the maximum length of time an Agent is allowed to hold a lock on a ticket without any activity. Enter 0 to disable the lockout feature.' email_ticket_priority: title: Email Ticket Priority content: Use email priority assigned by addresseeâ€™s mail service show_related_tickets: title: Show Related Tickets content: 'Show all related tickets on user login - otherwise access is restricted to one ticket view per login' human_verification: title: Verifikace ÄlovÄ›ka content: 'Zapne CAPTCHA v KlientskÃ©m portÃ¡lu pro ovÄ›Å™enÃ jestli je pÅ™ÃchozÃ tiket vÃ½sledkem lidskÃ© aktivity. VyÅ¾aduje GDLib knihovnu' claim_tickets: title: Claim Tickets on Response content: 'Enable this to auto-assign unassigned tickets to the responding Agent. Reopened tickets are always assigned to the last respondent.' assigned_tickets: title: Assigned Tickets content: 'Enable this feature to exclude assigned tickets from the Open Tickets Queue.' answered_tickets: title: Answered Tickets content: 'Enable this feature to show answered tickets in the Answered Tickets Queue. Otherwise, it will be included in the Open Tickets Queue.' staff_identity_masking: title: Staff Identity Masking content: If enabled, this will hide the Agentâ€™s name from the Client during any communication. enable_html_ticket_thread: title: Enable HTML Ticket Thread content: If enabled, this will permit the use of rich text formatting between Clients and Agents. ticket_attachment_settings: title: Ticket Thread Attachments content: 'Configure settings for files attached to the issue details field. These settings are used for all new tickets and new messages regardless of the source channel (web portal, email, api, etc.).' max_file_size: title: Maximum File Size content: Choose a maximum file size for attachments uploaded by agents. This includes canned attachments, knowledge base articles, and attachments to ticket replies. ticket_response_files: title: Ticket Response Files content: If enabled, any attachments an Agent may attach to a ticket response will be also included in the email to the User. --- add_new_agent: title: PÅ™idat novÃ©ho agenta content: "" agent_staff_information: title: Agent (Staff) Information content: "" username: title: UÅ¾ivatelskÃ© jmÃ©no content: 'Please choose an Agent username that is unique to your Help Desk.' email_address: title: E-mail content: |- Enter Agent's email that will receive Alerts & Notices from the Help Desk. 0: ' ' 1: Staff can sign in into the staff control panel with either username or email address. welcome_email: title: Welcome Email content: Send the new Agent an account access link from which the Agent will be able to set thier own password. If unchecked, you will need to set password and communicate the log-in information to the new staff. account_password: title: Account Password content: 'As an administrator, you may change an Agentâ€™s password.' forced_password_change: title: Forced Password Change content: Enable this if you would like to force the new Agent to change their own password upon next log-in. agents_signature: title: Agentâ€™s Signature content: Create a signature for the Agent which can be selected when replying to a ticket. account_status: title: Account Status content: |- If the Agent's status is Locked, they will not be able to sign in to the help desk. assigned_group: title: Assigned Group content: 'The Group that you choose for this Agent to belong will determine what permissions the Agent has within the Help Desk.' links: - title: Manage Groups href: /scp/groups.php primary_department: title: Primary Department content: 'Choose the primary department to which this Agent belongs.' links: - title: Manage Departments href: /scp/departments.php daylight_saving: title: LetnÃ Äas content: Enable this feature if you would like Daylight Saving to automatically come into play for this Agentâ€™s time zone. limited_access: title: Limited Access content: If enabled, the Agent will only have access to tickets assigned directly or via the Team. directory_listing: title: Directory Listing content: 'Enable this if you would like to list this Agent in the Staff Directory.' links: - title: Visit the Staff Directory href: /scp/directory.php vacation_mode: title: Vacation Mode content: 'If you change the Agentâ€™s status to Vacation Mode, the Agent will not receive any Alerts & Notices nor be available for tickets assignment.' --- add_new_agent: title: PÅ™idat novÃ©ho agenta content: "" agents: title: Agents content: "" name: title: JmÃ©no content: "" username: title: UÅ¾ivatelskÃ© jmÃ©no content: "" status: title: Status content: "" created: title: Created content: "" last_login: title: Last Login content: "" --- type: title: Typ content: 'Select Private if you wish to mask assignments to this Department in the Client Portal. Additionally, when labeled as Private, the Department Signature will not be displayed in email replies. At least one department must be Public' email: title: E-mail content: Email Address used when responses are sent to Users when Agents post Responses to Tickets. template: title: Template Set content: 'Email Template Set used for Auto-Responses and Alerts & Notices for tickets routed to this Department.' links: - title: Manage Templates href: /scp/templates.php sla: title: SLA content: Service Level Agreement for tickets routed to this Department. links: - title: Manage SLA Plans href: /scp/slaplans.php manager: title: Department Manager content: 'Select a Manager for this department. Managers can be configured to receive special alerts and also have the right to unassign tickets.' links: - title: 'Manage Alerts & Notices' href: /scp/settings.php?t=alerts group_membership: title: 'Alerts & Notices Recipients' content: 'Select the recipients of configured Alerts & Notices.' links: - title: 'Configure Alerts & Notices' href: /scp/settings.php?t=alerts sandboxing: title: Ticket Assignment Restrictions content: 'Enable this to restrict ticket assignement to only include members of this Department. Department access can be extended to Groups, if Group Membership is also enabled.' auto_response_settings: title: Autoresponder Settings content: This allows you to override the global Autoresponder settings for this Department. new_ticket: title: New Ticket Auto-Response content: You may disable the Auto-Response sent to the User when a new ticket is created and routed to this Department. new_message: title: New Message Auto-Response content: You may disable the Auto-Response sent to the User to confirm a newly posted message for tickets in this Department. auto_response_email: title: Auto Response Email content: Select an email address from which Auto-Responses are sent for this Department. department_access: title: Group Access content: "Allow Agents of other Departments access to this Deparmtent's tickets." department_signature: title: Department Signature content: 'Signature is made available as a choice, for Public Departments, on Agent Responses.' --- department: title: OddÄ›lenÃ content: "" name: title: JmÃ©no content: "" type: title: Typ content: If the Departmentâ€™s Type is Private, then the Department Signature will not be available on response nor will the department assignment show from the Client Portal. users: title: Users content: "" email_address: title: E-mail content: "" dept_manager: title: Department Manager content: 'You may choose an Agent as a Department Manager to receive Alerts & Notices for tickets in departments.' 0: Agents do not have to be members of the Department to be the Manager of the Department --- groups: title: Skupiny content: "Groups are used to define an Agent's permissions in the help desk. Groups can also grant access to Departments other than an Agent's primary Department." status: title: Stav content: 'If Disabled, Agents assigned to this Group cannot sign in and will not receive Department Alerts & Notices.' department_access: title: Department Access content: Check all departments to which the Group members are allowed access. --- staff_members: title: ZamÄ›stnanci content: 'The following table displays the results of the filter above. If not filter settings are chosen, then all Agent (Staff) Members are displayed, and broken up by pages. See the pages section below to navigate through more results.' status: title: Stav content: 'This will display whether the Agent is Locked, Active, or Active (Vacation).' --- teams: title: TÃ½my content: Teams are one or more Agents teamed together for the purpose of ticket assignment. Team membership can span across Department boundaries. status: title: Stav content: 'If Disabled, this Team will not be available for ticket assignments nor receive Alerts & Notices on previous assignments.' lead: title: Team Lead content: 'A Team can have an appointed leader who can receive Alerts & Notices separate from the members.' links: - title: 'Configure Alerts & Notices' href: /scp/settings.php?t=alerts assignment_alert: title: Assignment Alert content: 'You may disable the Ticket Assignment Alert for tickets assigned to this Team.' links: - title: 'Configure Alerts & Notices' href: /scp/settings.php?t=alerts members: title: Team Members content: Team membership is configured via the Agent profile. links: - title: Manage Staff href: /scp/staff.php --- signature: title: Podpis zamÄ›stnance content: | Create staffâ€™s signature for response to tickets. This signature will appear as an option at the bottom of a ticket response type: title: Typ ÃºÄtu content: | Admins have the privilege of accessing the Admin Panel. Staff only have access to manage tickets and the knowledge base group: title: Assigned Group content: | Group membership defines the staffâ€™s role in the system. Visit the group management page to define what access this staff has to the help desk notes: title: Internal Notes content: | Place internal notes regarding staff; notes are only visible to staff whose account type is Admin --- search_field: title: VyhledÃ¡vÃ¡nÃ content: "" advanced: title: RozÅ¡ÃÅ™enÃ© content: 'Zde mÅ¯Å¾ete zÃºÅ¾it parametry hledÃ¡nÃ. Jakmile vyberete pokroÄilÃ¡ kritÃ©ria hledÃ¡nÃ a spustÃte vyhledÃ¡nÃ, zÃskanÃ¡ data mÅ¯Å¾ete exportovat pomocÃ odkazu ve spodnÃ ÄÃ¡sti strÃ¡nky poÅ¾adavkÅ¯.' open_tickets_table: title: Seznam OtevÅ™enÃ½ch TiketÅ¯ content: VÅ¡echny otevÅ™enÃ© tikety kterÃ½m je potÅ™eba se vÄ›novat ticket: title: Tiket content: "" date: title: Datum content: "" subject: title: PÅ™edmÄ›t content: "" from: title: Od content: "" priority: title: Priorita content: "" assigned_to: title: PÅ™idÄ›leno content: "" export: title: Exportovat content: Exportovat prÃ¡vÄ› zobrazenÃ¡ data do CSV souboru. CSV soubory lze otevÅ™Ãt v jakÃ©mkoliv tabulkovÃ©m procesoru (napÅ™. Microsoft Excel, Apple Pages, OpenOffice a dalÅ¡Ã). advanced_search_dialog: title: RozÅ¡ÃÅ™enÃ© hledÃ¡nÃ content: "" adv_keyword: title: KlÃÄovÃ© slovo content: Find hits based on the subject and message bodies of the ticket thread as well as all textual content associated with custom fields for the users and the tickets. adv_date_range: title: Hledat dle obdobÃ content: Definition here --- - topic_id: 1 isactive: 1 ispublic: 1 dept_id: 1 priority_id: 2 topic: ObecnÃ½ dotaz notes: OtÃ¡zky tÃ½kajÃcÃ se produktÅ¯ nebo sluÅ¾eb - isactive: 1 ispublic: 1 dept_id: 1 priority_id: 1 topic: ZpÄ›tnÃ¡ vazba notes: PoÅ¾adavky se tÃ½kajÃ pÅ™edevÅ¡Ãm prodeje a fakturace - topic_id: 10 isactive: 1 ispublic: 1 dept_id: 1 priority_id: 2 topic: NahlÃ¡sit problÃ©m notes: Produkt, sluÅ¾ba nebo problÃ©m souvisejÃcÃ se zaÅ™ÃzenÃm - topic_pid: 10 isactive: 1 ispublic: 1 dept_id: 1 sla_id: 1 priority_id: 3 topic: ProblÃ©m s pÅ™Ãstupem notes: NahlÃ¡sit nemoÅ¾nost pÅ™Ãstupu k fyzickÃ©mu nebo virtuÃ¡lnÃmu majetku <?php return array ('' => '', 'Incomplete client information' => 'Informace o klientu nejsou kompletnÃ', 'New password is required' => 'Je vyÅ¾adovÃ¡no novÃ© heslo', 'Passwords do not match' => 'ZadanÃ¡ hesla nesouhlasÃ', 'Email already registered. Would you like to %1$s sign in %2$s?' => 'Email je jiÅ¾ zaregistrovÃ¡n. PÅ™ejete si se %1$s pÅ™ihlÃ¡sit %2$s?', 'Unable to register account. See messages below' => 'Registrace se nezdaÅ™ila. VÃce informacÃ nÃÅ¾e', 'Unable to create local account. See messages below' => 'VytvoÅ™enÃ mÃstnÃho ÃºÄtu se nezdaÅ™ilo. VÃce informacÃ nÃÅ¾e', 'Internal error. Unable to create new account' => 'InternÃ chyba. ÃšÄet nelze vytvoÅ™it', 'Errors configuring your profile. See messages below' => 'Chyby pÅ™i konfiguraci tvÃ©ho profilu. VÃce informacÃ nÃÅ¾e', 'Unknown or invalid file' => 'NeznÃ¡mÃ½ nebo chybnÃ½ soubor', 'Password change required to continue' => 'Pro pokraÄovÃ¡nÃ je nutnÃ© zmÄ›nit heslo', 'Welcome to the Support Center' => 'VÃtejte v centru podpory', 'Open a New Ticket' => 'VytvoÅ™it novÃ½ poÅ¾adavek', 'Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.' => 'UveÄte co nejvÃce podrobnostÃ, abychom vÃ¡m mohli pomoci co nejlÃ©pe. Chcete-li aktualizovat dÅ™Ãve odeslanÃ© poÅ¾adavky, pÅ™ihlaste se.', 'Check Ticket Status' => 'Zkontrolovat stav poÅ¾adavku', 'We provide archives and history of all your current and past support requests complete with responses.' => 'Poskytujeme archÃv a historii vÅ¡ech vaÅ¡ich souÄasnÃ½ch i minulÃ½ch poÅ¾adavkÅ¯, spoleÄnÄ› se vÅ¡emi odpovÄ›Ämi.', 'Be sure to browse our %s before opening a ticket' => 'PÅ™ed otevÅ™enÃm poÅ¾adavku se prosÃm ujistÄ›te, Å¾e jste prohledali naÅ¡Ã databÃ¡zi znalostÃ - %s', 'Frequently Asked Questions (FAQs)' => 'ÄŒasto kladenÃ© dotazy (FAQ)', 'Invalid URL' => 'ChybnÃ¡ URL', 'URL link not authorized' => 'URL odkaz nenÃ autorizovÃ¡n', 'Valid username or email address is required' => 'Zadejte prosÃm planÃ© uÅ¾ivatelskÃ© jmÃ©no nebo e-mail', 'Access Denied. Contact your help desk administrator to have an account registered for you' => 'PÅ™Ãstup odepÅ™en. Kontaktujte sprÃ¡vce help desku, aby VÃ¡m vytvoÅ™il ÃºÄet', 'Invalid username or password - try again!' => 'ChybnÃ© jmÃ©no Äi heslo - zkuste to znovu!', 'Valid email address and ticket number required' => 'Je poÅ¾adovÃ¡na platnÃ¡ emailovÃ¡ adresa a ÄÃslo lÃstku', '%s - access link sent to your email!' => '%s - pÅ™ÃstupovÃ½ odkaz odeslÃ¡n na VÃ¡Å¡ email!', 'Invalid email or ticket number - try again!' => 'ChybnÃ½ email Äi ÄÃslo lÃstku - zkuste to znovu!', 'Unable to load config info from DB. Get tech support.' => 'NepodaÅ™ila se naÄÃst konfigurace z databÃ¡ze. Kontaktujte podporu.', 'Support Ticket System Offline' => 'SystÃ©m podpory je nedostupnÃ½', 'Enter text shown on the image' => 'Zadejte text zobrazenÃ½ na obrÃ¡zku', 'Invalid - try again!' => 'ChybnÃ© - zkuste to znovu!', 'Support ticket request created' => 'Support ticket request created', 'Unable to create a ticket. Please correct errors below and try again!' => 'LÃstek se nepodaÅ™ilo vytvoÅ™it. ProsÃm, opravte problÃ©my nÃÅ¾e a zkuste to znovu!', 'Valid CSRF Token Required' => 'Je poÅ¾adovÃ¡n platnÃ½ CSRF token', 'Password reset is not enabled for your account. Contact your administrator' => 'ResetovÃ¡nÃ hesla nenÃ na VaÅ¡em ÃºÄtu povoleno. Kontaktujte sprÃ¡vce', 'Unable to send reset email. Internal error' => 'ResetovacÃ email se nepodaÅ™ilo odeslat. InternÃ chyba', 'Unable to verify username: %s' => 'UÅ¾ivatelskÃ© jmÃ©no nelze ovÄ›Å™it: %s', 'Re-enter your username or email' => 'Zadejte znovu uÅ¾ivatelskÃ© jmÃ©no nebo email', 'Enter your username or email address below' => 'NÃÅ¾e zadejte svÃ© uÅ¾ivatelskÃ© jmÃ©no nebo e-mail', 'Password resets are disabled' => 'ObnovenÃ hesla je vypnuto', 'Unknown or invalid ticket ID.' => 'NeznÃ¡mÃ© nebo Å¡patnÃ© Äislo tiketu.', 'Access Denied. Possibly invalid ticket ID' => 'PÅ™Ãstup odepÅ™en. MoÅ¾nÃ¡ neplatnÃ© ÄÃslo tiketu', 'Access Denied. Client updates are currently disabled' => 'PÅ™Ãstup odepÅ™en. Aktualizace klienta jsou v souÄasnÃ© dobÄ› zakÃ¡zanÃ©', 'Ticket details updated' => 'Detaily tiketu upraveny', 'Ticket details were updated by client %s <%s>' => 'Detaily tiketu bylby upraveny klientem %s <%s>', 'Message required' => 'VyÅ¾adovÃ¡na zprÃ¡va', 'Message Posted Successfully' => 'ZprÃ¡va ÃºspÄ›Å¡nÄ› odeslÃ¡na', 'Unable to post the message. Try again' => 'Nelze odeslat zprÃ¡vu. Zkuste to znovu', 'Error(s) occurred. Please try again' => 'Nastala chyba. ProsÃm zkuste to znovu', 'Unknown action' => 'NaznÃ¡ma akce', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php jenom podporuje lokÃ¡lnÃ cron volÃ¡nÃ - pouÅ¾Ãjte http -> api/tasks/cron', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php pozue podporuje lokÃ¡lnÃ piping - pouÅ¾ijte http -> api/tickets.email', 'Log Date' => 'Log Date', 'IP Address' => 'IP adresa', 'Error' => 'Chyba', '%s: Unknown or invalid ID.' => '%s: neznÃ¡mÃ© nebo neplatnÃ© ID.', 'log entry' => 'PoloÅ¾ka protokolu', 'Ticket Variables' => 'LÃstek promÄ›nnÃ©', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => 'VezmÄ›te prosÃm na vÄ›domÃ, Å¾e bez zÃ¡kladnÃ promÄ›nnÃ© zÃ¡visÃ na kontextu pouÅ¾ÃvÃ¡nÃ. NavÅ¡tivte Wiki osTicket pro aktuÃ¡lnÃ dokumentaci.', 'Base Variables' => 'ZÃ¡kladnÃ promÄ›nnÃ©', 'Other Variables' => 'JinÃ© promÄ›nnÃ©', 'Ticket ID' => 'ID poÅ¾adavku', 'internal ID' => 'internÃ ID', 'Ticket number' => 'ÄŒÃslo poÅ¾adavku', 'external ID' => 'externÃ ID', 'Email address' => 'E-mailovÃ¡ adresa', 'Full name' => 'CelÃ© jmÃ©no', 'see name expansion' => 'viz nÃ¡zev rozÅ¡ÃÅ™enÃ', 'Subject' => 'PÅ™edmÄ›t', 'Phone number | ext' => 'TelefonnÃ ÄÃslo', 'Status' => 'Stav', 'Priority' => 'Priorita', 'Assigned agent and/or team' => 'PÅ™idÄ›len agent a/nebo tÃ½m', 'Date created' => 'Datum vytvoÅ™enÃ', 'Due date' => 'Do data', 'Date closed' => 'Datum uzavÅ™enÃ', 'Auth. token used for auto-login' => 'Auth. token pro automatickÃ© pÅ™ihlÃ¡Å¡enÃ', 'Client\'s ticket view link' => 'Odkaz na zobrazenÃ poÅ¾adavku klienta', 'Agent\'s ticket view link' => 'Agent\'s ticket view link', 'Expandable Variables (See Wiki)' => 'Expandable Variables (See Wiki)', 'Help topic' => 'TÃ©ma nÃ¡povÄ›dy', 'Department' => 'OddÄ›lenÃ', 'Assigned/closing agent' => 'PÅ™idÄ›lenÃ/zavÅ™enÃ agenta', 'Assigned/closing team' => 'PÅ™idÄ›lenÃ/zavÅ™enÃ tÃ½mu', 'Incoming message' => 'PÅ™ÃchozÃ zprÃ¡va', 'Outgoing response' => 'OdchozÃ odpovÄ›Ä', 'Assign/transfer comments' => 'PÅ™iÅ™azenÃ/pÅ™enesenÃ komentÃ¡Å™e', 'Internal note (expandable)' => 'InternÃ poznÃ¡mka (rozÅ¡iÅ™itelnÃ©)', 'Assigned agent/team' => 'PÅ™idÄ›lenÃ agenta/tÃ½mu', 'Agent assigning the ticket' => 'Agent assigning the ticket', 'osTicket\'s base url (FQDN)' => 'osTicket\'s base url (FQDN)', 'Reset link used by the password reset feature' => 'Reset link used by the password reset feature', 'Name Expansion' => 'NÃ¡zev rozÅ¡ÃÅ™enÃ', 'First Name' => 'JmÃ©no', 'Middle Name(s)' => 'ProstÅ™ednÃ jmÃ©no', 'Last Name' => 'PÅ™ÃjmenÃ', 'First Last' => 'KÅ™estnÃ jmÃ©no', 'First M. Last' => 'JmÃ©no PÅ™ÃjmenÃ', 'First L.' => 'JmÃ©no P.', 'Mr. Last' => 'Mr. Last', 'F. Last' => 'F. Last', 'Last, First' => 'PoslednÃ, PrvnÃ', 'Canned Responses' => 'PÅ™ipravenÃ¡ odpovÄ›Ä', 'FAQ Articles' => 'FAQ Articles', 'Email Templates' => 'E-mailovÃ© Å¡ablony', 'Logos' => 'Loga', 'Pages' => 'StrÃ¡nky', 'Last updated %s' => 'PoslednÃ update %s', 'View' => 'View', 'Attachments (%d)' => 'Attachments (%d)', 'Edit' => 'Upravit', 'Update %s' => 'Upraveno %s', 'Add User' => 'PÅ™idat uÅ¾ivatele', 'Unknown user selected' => 'VybrÃ¡n neznÃ¡mÃ½ uÅ¾ivatel', 'Error adding user - try again!' => 'Chyba vloÅ¾enÃ uÅ¾ivatele - zkuste to znovu!', 'Unable to add user to the organization - try again' => 'NenÃ moÅ¾nÃ© pÅ™idat uÅ¾ivatele do organizace - zkuste to znovu', 'User already belongs to this organization!' => 'UÅ¾ivatel jiÅ¾ patÅ™Ã do organizace!', 'Are you sure you want to change the user\'s organization?' => 'Jste si jisti, Å¾e chcete uÅ¾ivateli zmÄ›nit organizaci?', 'Import Users' => 'Importovat uÅ¾ivatele', 'Error adding organization - try again!' => 'Chyba pÅ™i pÅ™idÃ¡vÃ¡nÃ organizace - zkuste to znovu!', 'Add New Organization' => 'PÅ™idat novou organizaci', 'Select Organization' => 'Vybrat organizaci', 'Organization Lookup' => 'VyhledÃ¡nÃ organizace', 'Topics' => 'TÃ©mata', 'Agent' => 'Agent', 'Help Topic' => 'TÃ©ma nÃ¡povÄ›dy', 'Opened' => 'OtevÅ™enÃ©', 'Assigned' => 'PÅ™iÅ™azenÃ©', 'Overdue' => 'ZpoÅ¾dÄ›nÃ©', 'Closed' => 'UzavÅ™enÃ©', 'Reopened' => 'Znovu otevÅ™enÃ©', 'Service Time' => 'ÄŒas servisu', 'Response Time' => 'ÄŒas odezvy', 'Search criteria matched %s' => '%s vyhovujÃcÃch kritÃ©riÃm vyhledÃ¡vÃ¡nÃ', 'plural "%d tickets' => '2] "%d tiketÅ¯', 'view' => 'zobrazit', 'No tickets found matching your search criteria.' => 'Nebyly nalezeny Å¾Ã¡dnÃ© tikety vyhovujÃcÃ VaÅ¡im kritÃ©riÃm vyhledÃ¡vÃ¡nÃ.', 'Lock denied!' => 'UzamÄenÃ OdepÅ™eno!', 'Unable to acquire lock.' => 'NenÃ moÅ¾nÃ© zÃskat uzamÄenÃ.', 'No such ticket' => 'Å½Ã¡dnÃ½ takovÃ½ tiket', 'Unable to find user in directory' => 'UÅ¾ivatele nelze v adresÃ¡Å™i nalÃ©zt', 'Ticket owner, %s, is a collaborator by default!' => 'VlastnÃk tiketu, %s, je spolupracovnÃkem ve vÃ½chozÃm nastavenÃ!', '%s <%s> added as a collaborator' => '%s <%s> pÅ™idÃ¡n jako spolupracovnÃk', 'New Collaborator Added' => 'Byl pÅ™idÃ¡n novÃ½ spolupracovnÃk', '%s added as a collaborator' => '%s pÅ™idÃ¡n jako spolupracovnÃk', 'Unable to add collaborator. Internal error' => 'Nelze pÅ™idat spolupracovnÃka. VnitÅ™nÃ chyba', 'Ticket #%s: Add a collaborator' => 'Tiket #%s: PÅ™idat spolupracovnÃka', 'Ticket #%s: %s' => 'Tiket #%s: %s', 'Change user for ticket #%s' => 'ZmÄ›nit uÅ¾ivatele u tiketu #%s', 'Unknown or invalid' => 'NeznÃ¡mÃ½ nebo neplatnÃ½', 'status' => 'stav', 'Ticket already set to %s status' => 'Tiket jiÅ¾ pÅ™epnutÃ½ do stavu %s', 'You do not have permission %s.' => 'NemÃ¡te oprÃ¡vnÄ›nÃ %s.', 'to reopen tickets' => 'pro znovu otevÅ™enÃ tiketÅ¯', 'to resolve/close tickets' => 'pro vyÅ™eÅ¡enÃ/uzavÅ™enÃ tiketÅ¯', 'to archive/delete tickets' => 'pro archivaci/smazÃ¡nÃ tiketÅ¯', 'Ticket #%s' => 'Tiket #%s', 'deleted sucessfully' => 'ÃºspÄ›Å¡nÄ› smazÃ¡n', '%s status changed to %s' => '%s stav zmÄ›nÄ›n na %s', 'Ticket' => 'Tiket', 'Error updating ticket status' => 'Chyba pÅ™i aktualizaci stavu tiketu', 'to mass manage tickets' => 'pro hromadnou sprÃ¡vu tiketÅ¯', 'Contact admin for such access' => 'Pro takovÃ½ pÅ™Ãstup kontaktujte sprÃ¡vce', 'You must select at least %s.' => 'MusÃte vybrat alespoÅˆ %s.', 'one ticket' => 'jeden tiket', 'Unable to change status for %s' => 'Nelze smÄ›nit stav pro %s', 'plural "any of the selected tickets' => '2] "vybranÃ½ch tiketÅ¯', 'Successfully deleted %s.' => 'ÃºspÄ›Å¡nÄ› smazÃ¡no %s.', 'plural "selected tickets' => '2] "vybranÃ½ch tiketÅ¯', 'Successfully changed status of %1$s to %2$s' => 'Stav ÃºspÄ›Å¡nÄ› zmÄ›nÄ›n z %1$s na %2$s', '%1$d of %2$d selected tickets' => '%1$d z %2$d vybranÃ½ch tiketÅ¯', '%1$d of %2$d %3$s status changed to %4$s' => '%1$d z %2$d %3$s stav zmÄ›nÄ›n na %4$s', '%1$s Tickets — %2$d selected' => '%1$s TiketÅ¯ — %2$d vybrÃ¡no', 'Are you sure you want to DELETE %s?' => 'UrÄitÄ› chcete SMAZAT %s?', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => 'SmazanÃ© tikety NEMOHOU bÃ½t obnoveny, vÄetnÄ› pÅ™iÅ™azenÃ½ch pÅ™Ãloh.', 'Optional reason for deleting %s' => 'VolitelnÃ½ dÅ¯vod smazÃ¡nÃ %s', '%1$s Ticket #%2$s' => '%1$s Tiket #%2$s', 'this ticket' => 'tento tiket', 'We have a problem ... wait a sec.' => 'MÃ¡me problÃ©m ... poÄkejte chvilku.', 'Upgraded to %s ... post-upgrade checks!' => 'Upgraded to %s ... post-upgrade checks!', 'Upgrade Failed: Invalid or wrong hash [%s]' => 'Upgrade se nezdaÅ™il: NeplatnÃ½ nebo nesprÃ¡vnÃ½ hash [%s]', 'We\'re done!' => 'Jsme hotovi!', 'Query argument is required' => 'Query argument is required', 'User already registered' => 'User already registered', 'Unable to register user - try again!' => 'Unable to register user - try again!', 'Unable to update account - try again!' => 'Unable to update account - try again!', 'You do not have permission to delete a user with tickets!' => 'You do not have permission to delete a user with tickets!', 'You cannot delete a user with tickets!' => 'You cannot delete a user with tickets!', 'Unable to delete user - try again!' => 'Unable to delete user - try again!', 'plural "end users' => '2] "end users', 'Add New User' => 'PÅ™idÃ¡nÃ novÃ©ho uÅ¾ivatele', 'Import Remote User' => 'Import Remote User', 'Select User' => 'Select User', 'Lookup or create a user' => 'VyhledÃ¡nÃ nebo vytvoÅ™enÃ novÃ©ho uÅ¾ivatele', 'Organization for %s' => 'Organization for %s', 'Unknown organization selected' => 'Unknown organization selected', 'Unable to create organization.' => 'Unable to create organization.', 'Correct error(s) below and try again.' => 'Correct error(s) below and try again.', 'Unable to add user to organization.' => 'Unable to add user to organization.', '%s — Organization' => '%s — Organization', 'Are you sure you want to change user\'s organization?' => 'Are you sure you want to change user\'s organization?', 'API key not authorized' => 'API key not authorized', 'Cron Job' => 'Cron Job', 'Cron job executed' => 'Cron job executed', 'Unexpected or invalid data received' => 'Unexpected or invalid data received', '%s: Poorly encoded base64 data' => '%s: Poorly encoded base64 data', 'Unable to create new ticket: unknown error' => 'Unable to create new ticket: unknown error', 'Ticket denied' => 'Ticket denied', 'Unable to create new ticket: validation errors' => 'Unable to create new ticket: validation errors', 'Request failed - retry again!' => 'Request failed - retry again!', 'Access Denied. IP %s' => 'Access Denied. IP %s', 'Valid IP is required' => 'Valid IP is required', 'Unable to update %s.' => 'Unable to update %s.', 'this API key' => 'this API key', 'Internal error occurred' => 'Internal error occurred', 'Unable to add %s. Correct error(s) below and try again.' => 'Unable to add %s. Correct error(s) below and try again.', 'Valid API key required' => 'Valid API key required', 'API key not found/active or source IP not authorized' => 'API key not found/active or source IP not authorized', 'Unable to read request body' => 'Nelze ÄÃst tÄ›lo poÅ¾adavku', 'XML extension not supported' => 'PÅ™Ãpona XML nenÃ podporovÃ¡na', 'Unsupported data format' => 'NepodporovanÃ½ formÃ¡t data', '%s: Unexpected data received in API request' => '%s: V API poÅ¾adavku byla pÅ™ijata neoÄekÃ¡vanÃ¡ data', 'API Unexpected Data' => 'NeoÄekÃ¡vanÃ¡ data API', 'API Error' => 'Chyba API', 'Access denied' => 'PÅ™Ãstup odepÅ™en', 'Unknown user' => 'NeznÃ¡mÃ½ uÅ¾ivatel', 'Agent login' => 'Agent login', '%s logged in [%s], via %s' => '%s logged in [%s], via %s', 'Agent logout' => 'Agent logout', '%s logged out [%s]' => '%s logged out [%s]', 'Account confirmation required' => 'VyÅ¾adovÃ¡no potvrzenÃ ÃºÄtu', 'Account is administratively locked' => 'ÃšÄet je administrativnÄ› uzamÄen', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) pÅ™ihlÃ¡Å¡en [%3$s]', 'User login' => 'PÅ™ihlÃ¡Å¡enÃ uÅ¾ivatele', 'User logout' => 'OdhlÃ¡Å¡enÃ uÅ¾ivatele', 'Sign in with %s' => 'Sign in with %s', 'Maximum failed login attempts reached' => 'Maximum failed login attempts reached', 'Excessive login attempts by an agent?' => 'Excessive login attempts by an agent?', 'Username' => 'UÅ¾ivatelskÃ© jmÃ©no', 'IP' => 'IP', 'Time' => 'ÄŒas', 'Attempts' => 'Pokusy', 'Timeout' => 'ÄŒasovÃ½ limit', 'plural "%d minutes' => '2] "%d minut', 'Excessive login attempts (%s)' => 'Excessive login attempts (%s)', 'Forgot your login info? Contact Admin.' => 'Forgot your login info? Contact Admin.', 'Failed agent login attempt (%s)' => 'Failed agent login attempt (%s)', 'You\'ve reached maximum failed login attempts allowed.' => 'You\'ve reached maximum failed login attempts allowed.', 'Excessive login attempts by a user.' => 'Excessive login attempts by a user.', 'Excessive login attempts (user)' => 'Excessive login attempts (user)', 'Access Denied' => 'Access Denied', 'Failed login attempt (user)' => 'Failed login attempt (user)', 'Invalid user-id given' => 'Invalid user-id given', 'Invalid reset token' => 'Invalid reset token', 'Unable to reset password' => 'Unable to reset password', 'Internal list for email banning. Do not remove' => 'InternÃ seznam pro zakÃ¡zanÃ© e-maily. NeodstraÅˆujte', 'Internal error. Try again' => 'Internal error. Try again', 'Title required' => 'Title required', 'Title is too short. 3 chars minimum' => 'Title is too short. 3 chars minimum', 'Title already exists' => 'Title already exists', 'Response text is required' => 'Response text is required', 'this canned response' => 'this canned response', 'Unable to create %s.' => 'Unable to create %s.', 'Category name is required' => 'Category name is required', 'Name is too short. 3 chars minimum' => 'Name is too short. 3 chars minimum', 'Category already exists' => 'Category already exists', 'Category description is required' => 'Category description is required', 'this FAQ category' => 'this FAQ category', 'Password must be at least 6 characters' => 'Password must be at least 6 characters', 'Invalid reset token. Logout and try again' => 'Invalid reset token. Logout and try again', 'Current password is required' => 'Current password is required', 'Invalid current password!' => 'Invalid current password!', 'New password MUST be different from the current password!' => 'New password MUST be different from the current password!', 'Time zone selection is required' => 'Time zone selection is required', 'Invalid or missing information' => 'Invalid or missing information', '%s is already a collaborator' => '%s is already a collaborator', 'Alphabetically' => 'Alphabetically', 'Manually' => 'Manually', 'Unknown setting option. Get technical support.' => 'Unknown setting option. Get technical support.', 'Helpdesk URL is required' => 'Helpdesk URL is required', 'Helpdesk title is required' => 'Helpdesk title is required', 'Default Department is required' => 'Default Department is required', 'Time format is required' => 'Time format is required', 'Date format is required' => 'Date format is required', 'Datetime format is required' => 'Datetime format is required', 'Day, Datetime format is required' => 'Day, Datetime format is required', 'Default Timezone is required' => 'Default Timezone is required', 'Valid password reset window required' => 'Valid password reset window required', 'Selection required' => 'Selection required', 'Enter valid numeric value' => 'Enter valid numeric value', 'Enter lock time in minutes' => 'Enter lock time in minutes', 'The GD extension is required' => 'The GD extension is required', 'PNG support is required for Image Captcha' => 'PNG support is required for Image Captcha', 'Default help topic must be set to active' => 'Default help topic must be set to active', 'You must select template' => 'You must select template', 'Default email is required' => 'Default email is required', 'System admin email is required' => 'System admin email is required', 'Reply separator is required to strip quoted reply.' => 'Reply separator is required to strip quoted reply.', 'Email already setup as system email' => 'Email already setup as system email', 'Unable to upload logo image: %s' => 'Unable to upload logo image: %s', 'Select recipient(s)' => 'Select recipient(s)', 'Missing or invalid Dept ID (internal error).' => 'Missing or invalid Dept ID (internal error).', 'Name required' => 'Name required', 'Name is too short.' => 'Name is too short.', 'Department already exists' => 'Department already exists', 'System default department cannot be private' => 'System default department cannot be private', 'this department' => 'this department', 'URL not supported' => 'URL not supported', 'Dispatcher compile error. Function not callable' => 'Dispatcher compile error. Function not callable', '%s: Call to non-existing function' => '%s: Call to non-existing function', 'User Data' => 'User Data', 'User' => 'User', 'Ticket Data' => 'Ticket Data', 'Optional' => 'VolitelnÃ©', 'Required' => 'Required', 'Required for EndUsers' => 'Required for EndUsers', 'Required for Agents' => 'Required for Agents', 'Internal, Optional' => 'InternÃ, volitelnÃ©', 'Internal, Required' => 'Internal, Required', 'For EndUsers Only' => 'For EndUsers Only', 'Label is required for custom form fields' => 'Label is required for custom form fields', 'Variable name is required for required fields' => 'Variable name is required for required fields', 'Invalid character in variable name. Please use letters and numbers only.' => 'Invalid character in variable name. Please use letters and numbers only.', 'Select a value from the list' => 'Select a value from the list', 'Widget' => 'Widget', 'Drop Down' => 'Drop Down', 'Typeahead' => 'Typeahead', 'Typeahead will work better for large lists' => 'Typeahead will work better for large lists', 'Multiselect' => 'Multiselect', 'Allow multiple selections' => 'Allow multiple selections', 'Prompt' => 'Prompt', 'Leading text shown before a value is selected' => 'Leading text shown before a value is selected', 'Default' => 'Default', 'Select a Default' => 'Select a Default', '(retired)' => '(retired)', 'Internal error. Get technical help.' => 'Internal error. Get technical help.', 'Valid email required' => 'Valid email required', 'Email already exists' => 'Email already exists', 'Email already used as admin email!' => 'Email already used as admin email!', 'Email in use by an agent' => 'Email in use by an agent', 'Email name required' => 'Email name required', 'Username missing' => 'Username missing', 'Password required' => 'Password required', 'Unable to encrypt password - get technical support' => 'Unable to encrypt password - get technical support', 'IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.' => 'IMAP doesn\'t exist. PHP must be compiled with IMAP enabled.', 'Host name required' => 'Host name required', 'Port required' => 'Port required', 'Select protocol' => 'Select protocol', 'Fetch interval required' => 'Fetch interval required', 'Maximum emails required' => 'Maximum emails required', 'Indicate what to do with fetched emails' => 'Indicate what to do with fetched emails', 'Valid folder required' => 'Valid folder required', 'Host/userid combination already in use.' => 'Host/userid combination already in use.', 'Invalid login. Check %s settings' => 'Invalid login. Check %s settings', 'Invalid or unknown mail folder! >> %s' => 'Invalid or unknown mail folder! >> %s', 'Invalid or unknown archive folder!' => 'Invalid or unknown archive folder!', 'Unable to log in. Check SMTP settings.' => 'Unable to log in. Check SMTP settings.', 'this email' => 'this email', 'Unable to add %s.' => 'Unable to add %s.', 'Letter' => 'Letter', 'Legal' => 'Legal', 'Ticket Number' => 'ÄŒÃslo poÅ¾adavku', 'Date' => 'Datum', 'From' => 'Od', 'From Email' => 'From Email', 'Source' => 'Zdroj', 'Current Status' => 'Current Status', 'Last Updated' => 'PoslednÃ aktualizace', 'Due Date' => 'TermÃn', 'Answered' => 'OdpovezenÃ©', 'Assigned To' => 'PÅ™idÄ›leno', 'Agent Assigned' => 'Agent Assigned', 'Team Assigned' => 'Team Assigned', 'Thread Count' => 'Thread Count', 'Attachment Count' => 'Attachment Count', 'Name' => 'JmÃ©no', 'Organization' => 'Organization', 'Email' => 'Email', '%s: Cannot export table with no fields\n' => '%s: Cannot export table with no fields\n', 'Question required' => 'Question required', 'Question already exists' => 'Question already exists', 'Category is required' => 'Category is required', 'FAQ answer is required' => 'FAQ answer is required', 'this FAQ article' => 'this FAQ article', 'Invalid image file type' => 'Invalid image file type', 'Image is too square. Upload a wider image' => 'Image is too square. Upload a wider image', 'User Information' => 'Informace o uÅ¾ivateli', 'Email Meta-Data' => 'Email Meta-Data', 'Reply-To Email' => 'OdpovÄ›dnÃ email', 'Reply-To Name' => 'Reply-To Name', 'Addressee (To and Cc)' => 'Addressee (To and Cc)', 'Equal' => 'Equal', 'Not Equal' => 'Not Equal', 'Contains' => 'Contains', 'Does Not Contain' => 'Does Not Contain', 'Starts With' => 'Starts With', 'Ends With' => 'Ends With', 'Matches Regex' => 'Matches Regex', 'Does Not Match Regex' => 'Does Not Match Regex', 'Any' => 'Any', 'Web Forms' => 'Web Forms', 'API Calls' => 'API Calls', 'Emails' => 'Emails', 'Invalid match selection' => 'Invalid match selection', 'Invalid match type selection' => 'Invalid match type selection', 'Value required' => 'Value required', 'Valid email required for the match type' => 'Valid email required for the match type', 'Regex compile error: (#%s)' => 'Regex compile error: (#%s)', 'Incomplete selection' => 'Incomplete selection', 'You must set at least one rule.' => 'You must set at least one rule.', 'Order required' => 'Order required', 'Must be numeric value' => 'Must be numeric value', 'Name already in use' => 'Name already in use', 'Unable to validate rules as entered' => 'Unable to validate rules as entered', 'Target required' => 'Target required', 'Unknown or invalid target' => 'Unknown or invalid target', 'this ticket filter' => 'this ticket filter', 'Parent filter ID required' => 'Parent filter ID required', 'Basic Fields' => 'Basic Fields', 'Short Answer' => 'Short Answer', 'Long Answer' => 'Long Answer', 'Thread Entry' => 'Thread Entry', 'Date and Time' => 'Date and Time', 'Phone Number' => 'TelefonnÃ ÄÃslo', 'Checkbox' => 'Checkbox', 'Choices' => 'Choices', 'File Upload' => 'File Upload', 'Section Break' => 'Section Break', 'Information' => 'Information', '%s is a required field' => '%s je povinnÃ© pole', '%s: Call to undefined function' => '%s: Call to undefined function', 'Widget not defined for this field' => 'Widget not defined for this field', 'Size' => 'Size', 'Max Length' => 'Max Length', 'Validator' => 'Validator', 'Email Address' => 'EmailovÃ¡ adresa', 'Number' => 'Number', 'Custom (Regular Expression)' => 'Custom (Regular Expression)', 'None' => 'Å¾Ã¡dnÃ©', 'Regular Expression' => 'Regular Expression', 'Cannot compile this regular expression' => 'Cannot compile this regular expression', 'Validation Error' => 'Validation Error', 'Message shown to user if the input does not match the validator' => 'Message shown to user if the input does not match the validator', 'Placeholder' => 'Placeholder', 'Text shown in before any input from the user' => 'Text shown in before any input from the user', 'Enter a valid email address' => 'Zadejte platnou e-mailovou adresu', 'Enter a valid phone number' => 'Zadejte sprÃ¡vnÃ© telefonnÃ ÄÃslo', 'Enter a valid IP address' => 'Enter a valid IP address', 'Enter a number' => 'Enter a number', 'Value does not match required pattern' => 'Value does not match required pattern', 'Width' => 'Width', '(chars)' => '(chars)', 'Height' => 'Height', '(rows)' => '(rows)', 'HTML' => 'HTML', 'Allow HTML input in this box' => 'Allow HTML input in this box', 'Extension' => 'Klapka', 'Add a separate field for the extension' => 'Add a separate field for the extension', 'Minimum length' => 'Minimum length', 'Fewest digits allowed in a valid phone number' => 'Fewest digits allowed in a valid phone number', 'Display format' => 'Display format', 'Unformatted' => 'Unformatted', 'United States' => 'United States', 'Enter a valid phone extension' => 'Enter a valid phone extension', 'Enter a phone number for the extension' => 'Enter a phone number for the extension', 'Description' => 'Description', 'Text shown inline with the widget' => 'Text shown inline with the widget', 'Yes' => 'Yes', 'No' => 'No', 'List choices, one per line. To protect against spelling changes, specify key:value names to preserve entries if the list item names change' => 'List choices, one per line. To protect against spelling changes, specify key:value names to preserve entries if the list item names change', '(Enter a key). Value selected from the list initially' => '(Enter a key). Value selected from the list initially', 'Show time selection with date picker' => 'Show time selection with date picker', 'Timezone Aware' => 'Timezone Aware', 'Show date/time relative to user\'s timezone' => 'Show date/time relative to user\'s timezone', 'Earliest' => 'Earliest', 'Earliest date selectable' => 'Earliest date selectable', 'Latest' => 'Latest', 'Latest date selectable' => 'Latest date selectable', 'Allow Future Dates' => 'Allow Future Dates', 'Allow entries into the future' => 'Allow entries into the future', 'Selected date is earlier than permitted' => 'Selected date is earlier than permitted', 'Selected date is later than permitted' => 'Selected date is later than permitted', 'Enter a valid date' => 'Enter a valid date', 'Enable Attachments' => 'Enable Attachments', 'Enables attachments on tickets, regardless of channel' => 'Enables attachments on tickets, regardless of channel', 'The \"file_uploads\" directive is disabled in php.ini' => 'The \"file_uploads\" directive is disabled in php.ini', 'Dynamic Fields' => 'Dynamic Fields', 'Priority Level' => 'Priority Level', 'Open' => 'OtevÅ™Ãt', 'Close' => 'Close', 'Archived' => 'ArchivovanÃ©', 'Archive' => 'Archive', 'Deleted' => 'SmazÃ¡no', 'Delete' => 'Smazat', 'Small' => 'Small', 'Maximum File Size' => 'Maximum File Size', 'Choose maximum size of a single file uploaded to this field' => 'Choose maximum size of a single file uploaded to this field', 'Restrict by File Type' => 'Restrict by File Type', 'Optionally, choose acceptable file types.' => 'Optionally, choose acceptable file types.', 'No restrictions' => 'No restrictions', 'Additional File Type Filters' => 'Additional File Type Filters', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).', 'Maximum Files' => 'Maximum Files', 'Users cannot upload more than this many files.' => 'Users cannot upload more than this many files.', 'No limit' => 'No limit', 'File type is not allowed' => 'File type is not allowed', 'File size is too large' => 'File size is too large', 'Unable to save file' => 'Unable to save file', 'Ext' => 'Ext', 'Select' => 'OznaÄit', 'Drop files here or %s choose them %s' => 'Sem pÅ™esuÅˆte soubory nebo %s je vyberte %s', 'Content' => 'Content', 'Free text shown in the form, such as a disclaimer' => 'Free text shown in the form, such as a disclaimer', 'Missing or invalid group ID' => 'Missing or invalid group ID', 'Group name required' => 'Group name required', 'Group name must be at least 3 chars.' => 'Group name must be at least 3 chars.', 'Group name already exists' => 'Group name already exists', 'this group' => 'this group', 'No errors' => 'No errors', 'Maximum stack depth exceeded' => 'Maximum stack depth exceeded', 'Underflow or the modes mismatch' => 'Underflow or the modes mismatch', 'Unexpected control character found' => 'Unexpected control character found', 'Syntax error, malformed JSON' => 'Syntax error, malformed JSON', 'Malformed UTF-8 characters, possibly incorrectly encoded' => 'Malformed UTF-8 characters, possibly incorrectly encoded', 'Unknown error' => 'Unknown error', 'Unknown JSON parsing error' => 'Unknown JSON parsing error', 'Title is required' => 'Title is required', 'Alphabetical' => 'Alphabetical', 'Alphabetical (Reversed)' => 'Alphabetical (Reversed)', 'Manually Sorted' => 'Manually Sorted', '%s is required' => '%s is required', 'Custom Lists' => 'VlastnÃ seznam', 'System Default' => 'VÃ½chozÃ nastavenÃ', 'Allow Reopen' => 'Allow Reopen', 'Allow tickets on this status to be reopened by end users' => 'Allow tickets on this status to be reopened by end users', 'Reopen Status' => 'Reopen Status', 'Unknown or invalid flag' => 'Unknown or invalid flag', 'Unknown or invalid flag format' => 'Unknown or invalid flag format', 'Unknown or invalid state' => 'Unknown or invalid state', 'Unable to email via SMTP:%1$s:%2$d [%3$s]\n\n%4$s\n' => 'Unable to email via SMTP:%1$s:%2$d [%3$s]\n\n%4$s\n', 'Mailer Error' => 'Mailer Error', 'Email (%s)' => 'Email (%s)', 'image' => 'image', 'Banned email â€” %s' => 'BlokovanÃ½ email â€” %s', 'Mail Processing Exception' => 'Mail Processing Exception', 'Mailbox: %s | Error(s): %s' => 'Mailbox: %s | Error(s): %s', 'Excessive errors processing emails for %1$s/%2$s. Please manually check the inbox.' => 'Excessive errors processing emails for %1$s/%2$s. Please manually check the inbox.', 'Mail Fetcher' => 'Mail Fetcher', 'osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!' => 'osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!', 'Mail Fetch Error' => 'Mail Fetch Error', 'osTicket is having trouble fetching emails from the following mail account' => 'osTicket is having trouble fetching emails from the following mail account', 'Host' => 'Host', '%1$d consecutive errors. Maximum of %2$d allowed' => '%1$d consecutive errors. Maximum of %2$d allowed', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes', 'Mail Fetch Failure Alert' => 'Mail Fetch Failure Alert', 'Dashboard' => 'Dashboard', 'Agent Dashboard' => 'Agent Dashboard', 'Users' => 'UÅ¾ivatelÃ©', 'User Directory' => 'AdresÃ¡Å™ uÅ¾ivatelÅ¯', 'Tickets' => 'Tickety', 'Ticket Queue' => 'Ticket Queue', 'Knowledgebase' => 'DatabÃ¡ze znalostÃ', 'Applications' => 'Applications', 'My Tickets' => 'Moje tickety', 'New Ticket' => 'NovÃ½ poÅ¾adavek', 'Agent Directory' => 'Agent Directory', 'My Profile' => 'My Profile', 'Organizations' => 'Organizace', 'FAQs' => 'NejÄastÄ›jÅ¡Ã dotazy', 'Categories' => 'Kategorie', 'Admin Dashboard' => 'Admin Dashboard', 'Settings' => 'Settings', 'System Settings' => 'System Settings', 'Manage' => 'Manage', 'Manage Options' => 'Manage Options', 'Email Settings' => 'Email Settings', 'Agents' => 'Agents', 'Manage Agents' => 'Manage Agents', 'System Logs' => 'SystÃ©movÃ© logy', 'Company' => 'Company', 'System' => 'System', 'Access' => 'Access', 'Autoresponder' => 'Autoresponder', 'Alerts and Notices' => 'VÃ½strahy a upozornÄ›nÃ', 'Help Topics' => 'TÃ©ma podpory', 'Ticket Filters' => 'Ticket Filters', 'SLA Plans' => 'SLA Plans', 'API Keys' => 'API Keys', 'Forms' => 'Forms', 'Lists' => 'Lists', 'Plugins' => 'Plugins', 'Email Addresses' => 'EmailovÃ¡ adresa', 'Banlist' => 'Banlist', 'Banned Emails' => 'BlokovanÃ© emaly', 'Templates' => 'Templates', 'Diagnostic' => 'Diagnostic', 'Email Diagnostic' => 'Email Diagnostic', 'Teams' => 'TÃ½my', 'Groups' => 'Skupiny', 'Departments' => 'Departments', 'Support Center Home' => 'Centrum podpory', 'Tickets (%d)' => 'Tickets (%d)', 'Show all tickets' => 'Show all tickets', 'View Ticket Thread' => 'Zobrazit vlÃ¡kno ticketu', 'View ticket status' => 'View ticket status', '%s Note' => '%s Note', 'Organization with the same name already exists' => 'Organization with the same name already exists', 'Enter a valid email domain, like domain.com' => 'Enter a valid email domain, like domain.com', 'Select an agent or team from the list' => 'Select an agent or team from the list', 'Organization Data' => 'Organization Data', '%s: %s: Field not defined' => '%s: %s: Field not defined', 'Expecting NULL or instance of %s' => 'Expecting NULL or instance of %s', 'Model does not define meta.table' => 'Model does not define meta.table', '%s: Reverse does not specify any constraints' => '%s: Reverse does not specify any constraints', 'QuerySet is read-only' => 'QuerySet is read-only', '%s is read-only' => '%s is read-only', 'Attempting to add invalid object to list' => 'Attempting to add invalid object to list', 'Parameter count does not match query' => 'Parameter count does not match query', 'Invalid CSRF token [%1$s] on %2$s' => 'Invalid CSRF token [%1$s] on %2$s', 'Invalid CSRF Token' => 'Invalid CSRF Token', 'osTicket Alerts' => 'osTicket Alerts', '(root)' => '(root)', 'Backtrace' => 'Backtrace', 'A page currently in-use CANNOT be disabled!' => 'A page currently in-use CANNOT be disabled!', 'Page is in-use!' => 'Page is in-use!', 'Type is required' => 'Type is required', 'Name is required' => 'Name is required', 'Name already exists' => 'Name already exists', 'Page body is required' => 'Page body is required', 'this site page' => 'this site page', 'Showing' => 'StrÃ¡nky', '%1$d - %2$d of %3$d' => '%1$d - %2$d z %3$d', 'Ticket #%1$s printed by %2$s on %3$s' => 'Ticket Ä. %1$s vytiÅ¡tÄ›n %2$s dne %3$s', 'Page %d' => 'Page %d', 'Phone' => 'Telefon', 'Create Date' => 'Datum vytvoÅ™enÃ', 'unknown' => 'unknown', 'Closed By' => 'Closed By', 'SLA Plan' => 'Typ SLA', 'Last Response' => 'PoslednÃ odpovÄ›Ä', 'Close Date' => 'Close Date', 'Last Message' => 'PoslednÃ zprÃ¡va', 'Files Attached: [%s]' => 'Files Attached: [%s]', 'Verified by %s' => 'Verified by %s', 'Verified' => 'Verified', 'Registered' => 'Registered', 'The originator of this extension cannot be verified' => 'The originator of this extension cannot be verified', 'osTicket %s' => 'osTicket %s', 'Error accessing SQL file %s' => 'Error accessing SQL file %s', 'Error parsing SQL schema' => 'Error parsing SQL schema', 'Invalid object: %s: Expected class' => 'Invalid object: %s: Expected class', 'Invalid check function: Must be callable' => 'Invalid check function: Must be callable', '%s (%d hours - %s)' => '%s (%d hodin - %s)', 'Active' => 'AktivnÃ', 'Disabled' => 'ZakÃ¡zanÃ½', 'Grace period required' => 'Grace period required', 'Numeric value required (in hours)' => 'Numeric value required (in hours)', 'this SLA plan' => 'this SLA plan', 'First name is required' => 'First name is required', 'Last name is required' => 'Last name is required', 'Valid email is required' => 'Valid email is required', 'Already in-use as system email' => 'Already in-use as system email', 'Email already in-use by another agent' => 'Email already in-use by another agent', 'Valid phone number is required' => 'Je vyÅ¾adovÃ¡no platnÃ© telefonnÃ ÄÃslo', 'You don\'t have a signature' => 'NemÃ¡te Å¾Ã¡dnÃ½ podpis', 'Unable to retrieve password reset email template' => 'Unable to retrieve password reset email template', 'Agent Password Reset' => 'Agent Password Reset', 'Password reset was attempted for agent: %1$s \n Requested-User-Id: %2$s \n Source-Ip: %3$s \n Email-Sent-To: %4$s \n Email-Sent-Via: %5$s' => 'Password reset was attempted for agent: %1$s \n Requested-User-Id: %2$s \n Source-Ip: %3$s \n Email-Sent-To: %4$s \n Email-Sent-Via: %5$s', 'Internal Error' => 'Internal Error', 'First name required' => 'First name required', 'Last name required' => 'Last name required', 'Username is required' => 'Username is required', 'Username already in use' => 'Username already in use', 'Already in use system email' => 'Already in use system email', 'Email already in use by another agent' => 'Email already in use by another agent', 'Temporary password is required' => 'Temporary password is required', 'Department is required' => 'Department is required', 'Group is required' => 'Group is required', 'this agent' => 'this agent', 'Missing or invalid team' => 'Missing or invalid team', 'Team name is required' => 'Team name is required', 'Team name must be at least 3 chars.' => 'Team name must be at least 3 chars.', 'Team name already exists' => 'Team name already exists', 'this team' => 'this team', 'System Management Templates' => 'System Management Templates', 'End-User Email Templates' => 'End-User Email Templates', 'Agent Email Templates' => 'Agent Email Templates', 'New Ticket Auto-response' => 'New Ticket Auto-response', 'Autoresponse sent to user, if enabled, on new ticket.' => 'Autoresponse sent to user, if enabled, on new ticket.', 'New Ticket Auto-reply' => 'New Ticket Auto-reply', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites \"normal\" auto-response.' => 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites \"normal\" auto-response.', 'New Message Auto-response' => 'New Message Auto-response', 'Confirmation sent to user when a new message is appended to an existing ticket.' => 'Confirmation sent to user when a new message is appended to an existing ticket.', 'New Ticket Notice' => 'New Ticket Notice', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).', 'Over Limit Notice' => 'Over Limit Notice', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.', 'Response/Reply Template' => 'Response/Reply Template', 'Template used on ticket response/reply' => 'Template used on ticket response/reply', 'New Activity Notice' => 'New Activity Notice', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => 'Template used to notify collaborators on ticket activity (e.g CC on reply)', 'New Ticket Alert' => 'UpozornÄ›nÃ na novÃ½ poÅ¾adavek', 'Alert sent to agents, if enabled, on new ticket.' => 'Alert sent to agents, if enabled, on new ticket.', 'New Message Alert' => 'UpozornÄ›nÃ na novou zprÃ¡vu', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => 'Alert sent to agents, if enabled, when user replies to an existing ticket.', 'Internal Note Alert' => 'Internal Note Alert', 'Alert sent to selected agents, if enabled, on new internal note.' => 'Alert sent to selected agents, if enabled, on new internal note.', 'Ticket Assignment Alert' => 'Ticket Assignment Alert', 'Alert sent to agents on ticket assignment.' => 'Alert sent to agents on ticket assignment.', 'Ticket Transfer Alert' => 'UpozornÄ›nÃ o pÅ™evodu', 'Alert sent to agents on ticket transfer.' => 'Alert sent to agents on ticket transfer.', 'Overdue Ticket Alert' => 'Overdue Ticket Alert', 'Alert sent to agents on stale or overdue tickets.' => 'Alert sent to agents on stale or overdue tickets.', 'Template Fetch Error' => 'Template Fetch Error', 'Unable to fetch \"%1$s\" template - id #%d' => 'Unable to fetch \"%1$s\" template - id #%d', 'In-use template set cannot be disabled!' => 'In-use template set cannot be disabled!', 'Template name already exists' => 'Template name already exists', 'Invalid template set specified' => 'Invalid template set specified', 'this template set' => 'this template set', 'Email templates must define both \"subject\" and \"body\" parts of the template' => 'Email templates must define both \"subject\" and \"body\" parts of the template', 'Unable to upload file - %s' => 'Unable to upload file - %s', 'File Upload Error' => 'File Upload Error', 'Unable to import attachment - %s' => 'Unable to import attachment - %s', 'File Import Error' => 'File Import Error', 'SYSTEM' => 'SYSTÃ‰M', 'Email loop detected' => 'Email loop detected', 'It appears as though <%s> is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.' => 'It appears as though <%s> is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.', 'Missing or invalid data' => 'Missing or invalid data', 'Message content is required' => 'Telo zprÃ¡vy je vyÅ¾adovÃ¡no', 'Response content is required' => 'Response content is required', 'Note content is required' => 'Note content is required', '(truncated)' => '(truncated)', 'Collaborators Removed' => 'Collaborators Removed', 'Status changed from %s to %s by %s' => 'Stav iticketu zmÄ›nÄ›n z %s na %s, %s', 'Status Changed' => 'Stav zmÄ›nÄ›n', 'Maximum open tickets (%1$d) reached for %2$s' => 'Maximum open tickets (%1$d) reached for %2$s', 'Maximum Open Tickets Limit (%s)' => 'Maximum Open Tickets Limit (%s)', 'Maximum open tickets reached for %s.' => 'Maximum open tickets reached for %s.', 'Open tickets: %d' => 'Open tickets: %d', 'Max allowed: %d' => 'Max allowed: %d', 'Notice sent to the user.' => 'Notice sent to the user.', 'Overlimit Notice' => 'OznÃ¡menÃ o pÅ™ekroÄenÃ limitu', 'A collaborator' => 'A collaborator', 'Ticket assignment' => 'Ticket assignment', 'SYSTEM (Auto Assignment)' => 'SYSTEM (Auto Assignment)', 'Ticket Assigned to %s' => 'Ticket pÅ™iÅ™azen %s', 'Ticket transferred from %1$s to %2$s' => 'Ticket transferred from %1$s to %2$s', '%s changed ticket ownership to %s' => '%s changed ticket ownership to %s', '(removed as collaborator)' => '(removed as collaborator)', 'via %s' => 'via %s', 'Collaborators added by end user' => 'Collaborators added by end user', 'End User' => 'End User', 'SYSTEM (Canned Reply)' => 'SYSTEM (Canned Reply)', 'Ticket #%1$s deleted by %2$s' => 'Ticket #%1$s deleted by %2$s', 'Ticket #%s deleted' => 'Ticket #%s deleted', 'Help topic selection is required' => 'Help topic selection is required', 'Select a valid SLA' => 'Select a valid SLA', 'Invalid date format - must be MM/DD/YY' => 'Invalid date format - must be MM/DD/YY', 'A reason for the update is required' => 'A reason for the update is required', 'Invalid user-id' => 'Invalid user-id', 'Missing or invalid data - check the errors and try again' => 'Missing or invalid data - check the errors and try again', 'Due date can NOT be set on a closed ticket' => 'Due date can NOT be set on a closed ticket', 'Select a time from the list' => 'Select a time from the list', 'Invalid due date' => 'Invalid due date', 'Due date must be in the future' => 'Due date must be in the future', 'Ticket details updated by %s' => 'Ticket details updated by %s', 'Ticket Updated' => 'Ticket Updated', 'This help desk is for use by authorized users only' => 'This help desk is for use by authorized users only', 'Ticket Denied' => 'Ticket Denied', 'Banned email - %s' => 'BlokovanÃ½ email - %s', 'You\'ve reached the maximum open tickets allowed.' => 'You\'ve reached the maximum open tickets allowed.', 'Ticket denied - %s' => 'Ticket denied - %s', 'Max open tickets (%1$d) reached for %2$s' => 'Max open tickets (%1$d) reached for %2$s', 'Ticket rejected (%s) by filter \"%s\"' => 'Ticket rejected (%s) by filter \"%s\"', 'Select a help topic' => 'Select a help topic', 'Department selection is required' => 'Department selection is required', 'Indicate ticket source' => 'Indicate ticket source', 'Unknown system email' => 'Unknown system email', 'Invalid ticket origin given' => 'Invalid ticket origin given', 'Ticket rejected (%s) (unregistered client)' => 'Ticket rejected (%s) (unregistered client)', 'Collaborators for %s organization added' => 'Collaborators for %s organization added', 'Auto Assignment' => 'Automaticky pÅ™iÅ™azeno', 'Invalid source given - %s' => 'Invalid source given - %s', 'Valid email address is required' => 'Valid email address is required', 'New Ticket by Agent' => 'New Ticket by Agent', 'Ticket created by agent - %s' => 'Ticket created by agent - %s', 'Ticket Marked Overdue' => 'Ticket oznaÄen jako proÅ¡lÃ½', 'Ticket flagged as overdue by the system.' => 'Ticket flagged as overdue by the system.', '(disabled)' => '(disabled)', 'Help topic name is required' => 'Help topic name is required', 'Topic is too short. Five characters minimum' => 'Topic is too short. Five characters minimum', 'Topic already exists' => 'Topic already exists', 'this help topic' => 'this help topic', 'Upgrader Error' => 'Upgrader Error', '(Latest)' => '(Latest)', 'Upgrade osTicket to %s' => 'Upgrade osTicket to %s', 'Upgrade to %s' => 'Upgrade to %s', 'Upgrader - %s (task pending).' => 'Upgrader - %s (task pending).', 'The %s task reports there is work to do' => 'The %s task reports there is work to do', 'Patch %s applied successfully' => 'Patch %s applied successfully', 'Upgrader - %s applied' => 'Upgrader - %s applied', 'Upgrader - %s cleanup' => 'Upgrader - %s cleanup', 'Applied cleanup script %s' => 'Applied cleanup script %s', 'Upgrader' => 'Upgrader', '%s: Unable to process cleanup file' => '%s: Unable to process cleanup file', 'Email is assigned to another user' => 'Email je jiÅ¾ pouÅ¾it jinÃ½m uÅ¾ivatelem', 'Guest' => 'Host', 'Full Name' => 'CelÃ© jmÃ©no', 'Whoops. Perhaps you meant to send some CSV records' => 'Whoops. Perhaps you meant to send some CSV records', '%s: Field must have `variable` set to be imported' => '%s: Field must have `variable` set to be imported', '%s: Unable to map header to a user field' => '%s: Unable to map header to a user field', 'CSV file must include `name` and `email` columns' => 'CSV file must include `name` and `email` columns', 'Bad data. Expected: %s' => 'Bad data. Expected: %s', '%1$s: Invalid data: %2$s' => '%1$s: Invalid data: %2$s', 'Unable to import user: %s' => 'Unable to import user: %s', 'Unable to parse submitted users' => 'Unable to parse submitted users', 'First' => 'First', 'Last' => 'Last', 'Mr. First M. Last Sr.' => 'Mr. First M. Last Sr.', '-- As Entered --' => '-- As Entered --', '%s: Unable to retrieve template' => '%s: Unable to retrieve template', 'Must be at least 6 characters' => 'Must be at least 6 characters', 'Users can always sign in with their email address' => 'Users can always sign in with their email address', 'Locked (Administrative)' => 'Locked (Administrative)', 'Locked (Pending Activation)' => 'Locked (Pending Activation)', 'Active (Registered)' => 'AktivnÃ (registrovanÃ½)', 'Invalid input' => 'Invalid input', 'No fields set up' => 'No fields set up', '(Five characters min)' => '(Five characters min)', '(type not set)' => '(type not set)', 'Username must have at least two (2) characters' => 'Username must have at least two (2) characters', 'Username contains invalid characters' => 'Username contains invalid characters', 'Unknown object for \"%s\" tag' => 'Unknown object for \"%s\" tag', 'XML error: %1$s at line %2$d:%3$d' => 'XML error: %1$s at line %2$d:%3$d', 'Email Access Link' => 'VyÅ¾Ã¡dat pÅ™ÃstupovÃ½ odkaz', 'View Ticket' => 'View Ticket', 'Please provide your email address and a ticket number.' => 'ProsÃm zadejte e-mailovou adresu a ÄÃslo poÅ¾adavku.', 'An access link will be emailed to you.' => 'PÅ™ÃstupovÃ½ odkaz vÃ¡m bude poslÃ¡n e-mailem.', 'This will sign you in to view your ticket.' => 'This will sign you in to view your ticket.', 'E-Mail Address' => 'E-mailovÃ¡ adresa', 'e.g. john.doe@osticket.com' => 'napÅ™Ãklad jan.novak@osticket.com', 'e.g. 051243' => 'napÅ™Ãklad 051243', 'Have an account with us?' => 'MÃ¡te jiÅ¾ uÅ¾ivatelskÃ½ ÃºÄet?', 'Sign In' => 'PÅ™ihlÃ¡sit se', 'or %s register for an account %s to access all your tickets.' => 'nebo %s zaregistrovat novÃ½ ÃºÄet %s pro pÅ™Ãstup ke vÅ¡em vaÅ¡im poÅ¾adavkÅ¯m.', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => 'Pokud nÃ¡s kontaktujete poprvÃ© nebo jste ztratili ÄÃslo poÅ¾adavku, zaloÅ¾te prosÃm %s novÃ½ poÅ¾adavek %s', 'Editing Ticket #%s' => 'Editing Ticket #%s', 'Frequently Asked Questions' => 'NejÄastÄ›ji kladenÃ© otÃ¡zky', 'Go Back' => 'Go Back', 'This category does not have any FAQs.' => 'This category does not have any FAQs.', 'Back To Index' => 'Back To Index', 'All Categories' => 'VÅ¡echny kategorie', 'Attachments' => 'PÅ™Ãlohy', 'Last updated' => 'Last updated', 'Helpdesk software - powered by osTicket' => 'Helpdesk software - powered by osTicket', 'Please Wait!' => 'ProsÃm Äekejte!', 'Please wait... it will take a second!' => 'ProsÃm Äekejte... bude to trvat vteÅ™inu!', 'Support Ticket System' => 'Support Ticket System', 'Support Center' => 'Centrum podpory', 'Profile' => 'Profile', 'Tickets (%d)' => 'Tickets (%d)', 'Sign Out' => 'Sign Out', 'Guest User' => 'NepÅ™ihlÃ¡Å¡enÃ½ uÅ¾ivatel', 'Search' => 'Hledej', 'All Help Topics' => 'VÅ¡echna tÃ©mata nÃ¡povÄ›dy', 'Search Results' => 'Search Results', '%d FAQs matched your search criteria.' => '%d FAQs matched your search criteria.', 'Published' => 'Published', 'Internal' => 'Internal', 'The search did not match any FAQs.' => 'The search did not match any FAQs.', 'Click on the category to browse FAQs.' => 'KliknÄ›te na kategorii pro prochÃ¡zenÃ otÃ¡zek.', 'NO FAQs found' => 'NO FAQs found', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.', 'Email or Username' => 'UÅ¾ivatelskÃ© jmÃ©no nebo e-mail', 'Password' => 'Heslo', 'Forgot My Password' => 'Obnova zapomenutÃ©ho hesla', 'Not yet registered?' => 'JeÅ¡tÄ› nemÃ¡m registraci?', 'Create an account' => 'ZaloÅ¾it ÃºÄet', 'I\'m an agent' => 'Jsem agent', 'sign in here' => 'PÅ™ihlaste se zde', 'Please fill in the form below to open a new ticket.' => 'Pro zaloÅ¾enÃ novÃ©ho poÅ¾adavku prosÃm vyplÅˆte nÃ¡sledujÃcÃ formulÃ¡Å™.', 'Select a Help Topic' => 'Vyberte tÃ©ma nÃ¡povÄ›dy', 'General Inquiry' => 'ObecnÃ½ dotaz', 'Client' => 'Client', 'Please re-enter the text again' => 'Please re-enter the text again', 'CAPTCHA Text' => 'CAPTCHA Text', 'Enter the text shown on the image.' => 'Enter the text shown on the image.', 'Create Ticket' => 'VytvoÅ™it poÅ¾adavek', 'Reset' => 'Vymazat', 'Cancel' => 'ZruÅ¡it', 'Manage Your Profile Information' => 'Manage Your Profile Information', 'Use the forms below to update the information we have on file for your account' => 'Use the forms below to update the information we have on file for your account', 'Preferences' => 'Volby', 'Time Zone' => 'ÄŒasovÃ¡ zÃ³na', 'Select Time Zone' => 'Select Time Zone', 'Daylight Saving' => 'LetnÃ Äas', 'Observe daylight saving' => 'PouÅ¾Ãvat letnÃ Äas', 'Current Time' => 'AktuÃ¡lnÃ Äas', 'Preferred Language' => 'Preferred Language', 'Use Browser Preference' => 'Use Browser Preference', 'Access Credentials' => 'PÅ™ÃstupovÃ© Ãºdaje', 'Current Password' => 'AktuÃ¡lnÃ heslo', 'New Password' => 'NovÃ© heslo', 'Confirm New Password' => 'PotvrÄte heslo', 'Enter your username or email address again in the form below and press the Login to access your account and reset your password.' => 'Enter your username or email address again in the form below and press the Login to access your account and reset your password.', 'Enter your username or email address in the form below and press the Send Email button to have a password reset link sent to your email account on file.' => 'Zadejte svÃ© uÅ¾ivatelskÃ© jmÃ©no nebo e-mailovou adresu do formulÃ¡Å™e nÃÅ¾e a stisknÄ›te tlaÄÃtko Odeslat email pro zaslÃ¡nÃ odkazu pro reset vaÅ¡eho hesla.', 'Send Email' => 'Send Email', 'We have sent you a reset email to the email address you have on file for your account. If you do not receive the email or cannot reset your password, please submit a ticket to have your account unlocked.' => 'We have sent you a reset email to the email address you have on file for your account. If you do not receive the email or cannot reset your password, please submit a ticket to have your account unlocked.', 'Account Registration' => 'Registrace ÃºÄtu', 'Thanks for registering for an account.' => 'Thanks for registering for an account.', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.', 'Your friendly support center' => 'Your friendly support center', 'Use the forms below to create or update the information we have on file for your account' => 'Use the forms below to create or update the information we have on file for your account', 'Login With' => 'Login With', 'Create a Password' => 'Zadejte heslo', 'Open Tickets' => 'OtevÅ™enÃ© tickety', 'Closed Tickets' => 'UzavÅ™enÃ© tickety', 'Resolved Tickets' => 'VyÅ™eÅ¡enÃ© tickety', 'All Tickets' => 'VÅ¡echny tickety', 'Any Status' => 'JakÃ½koliv stav', 'Go' => 'Go', 'Refresh' => 'Obnovit', 'Ticket #' => 'Ticket #', 'Your query did not match any records' => 'Your query did not match any records', 'Page' => 'StrÃ¡nka', 'This ticket is marked as closed and cannot be reopened.' => 'This ticket is marked as closed and cannot be reopened.', 'Looking for your other tickets?' => 'Looking for your other tickets?', 'or %s register for an account %s for the best experience on our help desk.' => 'or %s register for an account %s for the best experience on our help desk.', 'Ticket Status' => 'Stav ticketu', 'Post a Reply' => 'Poslat odpovÄ›Ä', 'Ticket will be reopened on message post' => 'Ticket will be reopened on message post', 'To best assist you, we request that you be specific and detailed' => 'To best assist you, we request that you be specific and detailed', 'Post Reply' => 'Odeslat odpovÄ›Ä', 'Update API Key' => 'Update API Key', 'Save Changes' => 'UloÅ¾it zmÄ›ny', 'Add New API Key' => 'Add New API Key', 'Add Key' => 'Add Key', 'API Key' => 'API klÃÄ', 'API Key is auto-generated. Delete and re-add to change the key.' => 'API Key is auto-generated. Delete and re-add to change the key.', 'Services' => 'Services', 'Check applicable API services enabled for the key.' => 'Check applicable API services enabled for the key.', 'Can Create Tickets (XML/JSON/EMAIL)' => 'Can Create Tickets (XML/JSON/EMAIL)', 'Can Execute Cron' => 'Can Execute Cron', 'Admin Notes' => 'PoznÃ¡mky administrÃ¡tora', 'Internal notes.' => 'InternÃ poznÃ¡mky.', 'No API keys found!' => 'No API keys found!', 'Date Added' => 'Date Added', 'All' => 'vÅ¡e', 'Toggle' => 'pÅ™epnout', 'No API keys found' => 'No API keys found', 'Enable' => 'Povolit', 'Disable' => 'ZakÃ¡zat', 'Please Confirm' => 'ProsÃm potvrÄte', 'Are you sure want to enable %s?' => 'Jste si jistÃ½, Å¾e chcete povolit %s?', 'plural "selected API keys' => '2] "selected API keys', 'Are you sure want to disable %s?' => 'Jste si jistÃ½, Å¾e chcete zakÃ¡zat %s?', 'Deleted data CANNOT be recovered.' => 'Deleted data CANNOT be recovered.', 'Please confirm to continue.' => 'Pro pokraÄovÃ¡nÃ prosÃm potvrÄte.', 'No, Cancel' => 'Ne, zruÅ¡it', 'Yes, Do it!' => 'Ano, dokonÄit!', 'Term too short!' => 'Term too short!', 'Banned Email Addresses' => 'ZakÃ¡zanÃ© e-mailovÃ© adresy', 'Query' => 'Query', 'Ban New Email' => 'Ban New Email', 'No banned emails matching the query found!' => 'No banned emails matching the query found!', 'Ban Status' => 'Ban Status', 'No banned emails found!' => 'No banned emails found!', 'plural "selected ban rules' => '2] "selected ban rules', 'Update Ban Rule' => 'Update Ban Rule', 'Update' => 'Update', 'Add New Email Address to Ban List' => 'Add New Email Address to Ban List', 'Add' => 'Add', 'Manage Email Ban Rule' => 'Manage Email Ban Rule', 'Valid email address required' => 'Valid email address required', 'Internal notes' => 'InternÃ poznÃ¡mky', 'Admin notes' => 'Admin notes', 'Update Canned Response' => 'Update Canned Response', 'Add New Canned Response' => 'Add New Canned Response', 'Add Response' => 'Add Response', 'Canned Response' => 'PÅ™ipravenÃ¡ odpovÄ›Ä', 'Canned response settings' => 'Canned response settings', 'All Departments' => 'VÅ¡echna oddÄ›lenÃ', 'Make the title short and clear.' => 'Make the title short and clear.', 'Title' => 'Title', 'Supported Variables' => 'Supported Variables', 'Canned Attachments' => 'Canned Attachments', '(optional)' => '(volitelnÃ©)', 'Internal Notes' => 'InternÃ poznÃ¡mky', 'Notes about the canned response.' => 'Notes about the canned response.', 'Canned response is in use by email filter(s)' => 'Canned response is in use by email filter(s)', 'plural "premade responses' => '2] "PÅ™edpÅ™ipravenÃ© odpovÄ›di', 'No premade responses found!' => 'No premade responses found!', 'Add New Response' => 'Add New Response', 'No canned responses' => 'No canned responses', 'plural "selected canned responses' => '2] "selected canned responses', 'Deleted data CANNOT be recovered, including any associated attachments.' => 'SmazanÃ¡ data NEBUDE moÅ¾nÃ© obnovit, vÄetnÄ› pÅ™iÅ™azenÃ½ch pÅ™Ãloh.', 'categories' => 'categories', 'No FAQ categories found!' => 'No FAQ categories found!', 'FAQ Categories' => 'FAQ Categories', 'Add New Category' => 'Add New Category', 'Type' => 'Type', 'Public' => 'Public', 'No FAQ categories found.' => 'No FAQ categories found.', 'Make Public' => 'Make Public', 'Make Internal' => 'Make Internal', 'Are you sure want to make %s public?' => 'Are you sure want to make %s public?', 'plural "selected categories' => '2] "selected categories', 'Are you sure want to make %s private (internal)?' => 'Are you sure want to make %s private (internal)?', 'Deleted data CANNOT be recovered, including any associated FAQs.' => 'Deleted data CANNOT be recovered, including any associated FAQs.', 'Update Category' => 'Update Category', 'FAQ Category' => 'FAQ Category', 'Category information' => 'Category information', 'Category Type' => 'Category Type', '(publish)' => '(publish)', 'Private' => 'Private', '(internal)' => '(internal)', 'Category Name' => 'Category Name', 'Short descriptive name.' => 'Short descriptive name.', 'Category Description' => 'Category Description', 'Summary of the category.' => 'Summary of the category.', 'Update Department' => 'Update Department', 'Add New Department' => 'Add New Department', 'Create Dept' => 'Create Dept', 'Department Information' => 'Department Information', 'SLA' => 'SLA', 'Manager' => 'Manager', 'Ticket Assignment' => 'Ticket Assignment', 'Restrict ticket assignment to department members' => 'Restrict ticket assignment to department members', 'Outgoing Email Settings' => 'Outgoing Email Settings', 'Outgoing Email' => 'Outgoing Email', 'Template Set' => 'Template Set', 'Autoresponder Settings' => 'Autoresponder Settings', 'Disable for this Department' => 'Disable for this Department', 'New Message' => 'New Message', 'Auto-Response Email' => 'Auto-Response Email', 'Department Email' => 'Department Email', 'Recipients' => 'Recipients', 'No one (disable Alerts and Notices)' => 'No one (disable Alerts and Notices)', 'Department members only' => 'Department members only', 'Department and Group members' => 'Department and Group members', 'Group Access' => 'Group Access', 'Check all groups allowed to access this department.' => 'Check all groups allowed to access this department.', 'Department Signature' => 'Department Signature', 'plural "Showing %d departments' => '2] "Showing %d departments', 'No departments found!' => 'No departments found!', 'Department Manager' => 'Department Manager', '(Default)' => '(Default)', 'No department found' => 'No department found', 'Make Private' => 'Make Private', 'Delete Dept(s)' => 'Delete Dept(s)', 'plural "selected departments' => '2] "selected departments', 'Filter' => 'Filter', 'No agents found!' => 'No agents found!', 'Mobile Number' => 'Mobile Number', 'Update custom form section' => 'Update custom form section', 'Add new custom form section' => 'Add new custom form section', 'Add Form' => 'Add Form', 'Custom Form' => 'Custom Form', 'Custom forms are used to allow custom data to be associated with tickets' => 'Custom forms are used to allow custom data to be associated with tickets', 'Instructions' => 'Instructions', 'User Information Fields' => 'User Information Fields', '(These fields are requested for new tickets\n via the %s form)' => '(These fields are requested for new tickets\n via the %s form)', 'Label' => 'Label', 'Visibility' => 'Visibility', 'Variable' => 'Variable', 'Form Fields' => 'Form Fields', 'fields available where this form is used' => 'fields available where this form is used', 'Config' => 'Config', 'be liberal, they\'re internal' => 'be liberal, they\'re internal', 'Remove Existing Data?' => 'Remove Existing Data?', 'You are about to delete %s fields.' => 'You are about to delete %s fields.', 'Would you also like to remove data currently entered for this field? If you opt not to remove the data now, you will have the option to delete the the data when editing it.' => 'Would you also like to remove data currently entered for this field? If you opt not to remove the data now, you will have the option to delete the the data when editing it.', 'Continue' => 'PokraÄovat', 'Loading ...' => 'NaÄÃtÃ¡nÃ ...', 'Remove all data entered for %s ?' => 'Remove all data entered for %s ?', 'Custom Forms' => 'Custom Forms', 'Add New Custom Form' => 'Add New Custom Form', 'plural "forms' => '2] "forms', 'Built-in Forms' => 'Built-in Forms', 'No extra forms defined yet — %s add one! %s' => 'No extra forms defined yet — %s add one! %s', 'plural "selected custom forms' => '2] "selected custom forms', 'Update custom list' => 'Update custom list', 'Add New Custom List' => 'Add New Custom List', 'Add List' => 'Add List', 'Custom List' => 'Custom List', 'Definition' => 'Definition', 'Items' => 'Items', 'Properties' => 'Properties', 'Custom lists are used to provide drop-down lists for custom forms.' => 'Custom lists are used to provide drop-down lists for custom forms.', 'Plural Name' => 'Plural Name', 'Sort Order' => 'Sort Order', 'Item Properties' => 'Item Properties', 'properties definable for each item' => 'properties definable for each item', 'list items' => 'list items', 'Add a few initial items to the list' => 'Add a few initial items to the list', 'Value' => 'Hodnota', 'Abbrev' => 'Abbrev', 'abbreviations and such' => 'abbreviations and such', 'plural "custom lists' => '2] "custom lists', 'List Name' => 'List Name', 'Created' => 'VytvoÅ™eno', 'No custom lists defined yet — %s add one %s!' => 'No custom lists defined yet — %s add one %s!', 'plural "selected custom lists' => '2] "selected custom lists', 'Update Email' => 'Update Email', 'To change password enter new password above.' => 'To change password enter new password above.', 'Add New Email' => 'Add New Email', 'Submit' => 'Odeslat', 'Email Information and Settings' => 'Email Information and Settings', 'Email Name' => 'Email Name', 'New Ticket Settings' => 'New Ticket Settings', 'Auto-Response' => 'Auto-Response', 'Disable for this Email Address' => 'Disable for this Email Address', 'Email Login Information' => 'Email Login Information', 'Fetching Email via IMAP or POP' => 'Fetching Email via IMAP or POP', 'Hostname' => 'Hostname', 'Port Number' => 'Port Number', 'Mail Box Protocol' => 'Mail Box Protocol', 'Fetch Frequency' => 'Fetch Frequency', 'minutes' => 'minutes', 'Emails Per Fetch' => 'Emails Per Fetch', 'emails' => 'emails', 'Fetched Emails' => 'Fetched Emails', 'Move to folder' => 'Move to folder', 'Delete emails' => 'Delete emails', 'Do nothing (not recommended)' => 'NedÄ›lat nic (nedoporuÄeno)', 'Sending Email via SMTP' => 'Sending Email via SMTP', 'Authentication Required' => 'VyÅ¾adovÃ¡no ovÄ›Å™enÃ', 'Header Spoofing' => 'Header Spoofing', 'Allow for this Email Address' => 'Allow for this Email Address', 'be liberal, they\'re internal.' => 'be liberal, they\'re internal.', 'No emails found!' => 'No emails found!', 'No help emails found' => 'No help emails found', 'Delete Email(s)' => 'Delete Email(s)', 'plural "selected emails' => '2] "selected emails', 'Click on the category to browse FAQs or manage its existing FAQs.' => 'Click on the category to browse FAQs or manage its existing FAQs.', 'Edit Category' => 'Edit Category', 'Delete Category' => 'Delete Category', 'Add New FAQ' => 'Add New FAQ', 'Category does not have FAQs' => 'Category does not have FAQs', 'Edit FAQ' => 'Edit FAQ', 'Options' => 'Options', 'Select Action' => 'Select Action', 'Unpublish FAQ' => 'Unpublish FAQ', 'Publish FAQ' => 'Publish FAQ', 'Delete FAQ' => 'Delete FAQ', 'Update FAQ' => 'Update FAQ', 'Add FAQ' => 'Add FAQ', 'FAQ' => 'FAQ', 'FAQ Information' => 'FAQ Information', 'Question' => 'Question', 'Category Listing' => 'Category Listing', 'FAQ category the question belongs to.' => 'FAQ category the question belongs to.', 'Select FAQ Category' => 'Select FAQ Category', 'Listing Type' => 'Typ prochÃ¡zenÃ', 'Public (publish)' => 'Public (publish)', 'Internal (private)' => 'Internal (private)', 'Answer' => 'Answer', 'optional' => 'volitelnÃ©', 'Check all help topics related to this FAQ.' => 'Check all help topics related to this FAQ.', 'Update Filter' => 'Update Filter', 'Add New Filter' => 'Add New Filter', 'Add Filter' => 'Add Filter', 'Ticket Filter' => 'Ticket Filter', 'Filters are executed based on execution order. Filter can target specific ticket source.' => 'Filters are executed based on execution order. Filter can target specific ticket source.', 'Filter Name' => 'Filter Name', 'Execution Order' => 'Execution Order', 'Stop processing further on match!' => 'Stop processing further on match!', 'Filter Status' => 'Filter Status', 'Target Channel' => 'Target Channel', 'Select a Channel' => 'Select a Channel', 'System Emails' => 'System Emails', 'Filter Rules' => 'Filter Rules', 'Rules are applied based on the criteria.' => 'Rules are applied based on the criteria.', 'Rules Matching Criteria' => 'Rules Matching Criteria', 'Match All' => 'Match All', 'Match Any' => 'Match Any', 'case-insensitive comparison' => 'case-insensitive comparison', 'Select One' => 'Select One', 'clear' => 'clear', 'Filter Actions' => 'Filter Actions', 'Can be overwridden by other filters depending on processing order.' => 'Can be overwridden by other filters depending on processing order.', 'Reject Ticket' => 'Reject Ticket', 'Use Reply-To Email' => 'Use Reply-To Email', 'if available' => 'if available', 'Ticket auto-response' => 'Ticket auto-response', 'Disable auto-response.' => 'Disable auto-response.', 'Auto-assign To' => 'Auto-assign To', 'Unassigned' => 'NepÅ™iÅ™azeno', 'Unchanged' => 'Unchanged', 'plural "filters' => '2] "filters', 'No filters found!' => 'No filters found!', 'Order' => 'Order', 'Rules' => 'Rules', 'Target' => 'Target', 'No filters found' => 'No filters found', 'plural "selected filters' => '2] "selected filters', 'Deleted data CANNOT be recovered, including any associated rules.' => 'Deleted data CANNOT be recovered, including any associated rules.', 'OK' => 'OK', 'Update Group' => 'Update Group', 'Add New Group' => 'Add New Group', 'Create Group' => 'Create Group', 'Group Access and Permissions' => 'Group Access and Permissions', 'Group Information' => 'Group Information', 'Disabled group will limit agents\' access. Admins are exempted.' => 'Disabled group will limit agents\' access. Admins are exempted.', 'Group Permissions' => 'Group Permissions', 'Applies to all group members' => 'Applies to all group members', 'Can Create Tickets' => 'Can Create Tickets', 'Ability to open tickets on behalf of users.' => 'Ability to open tickets on behalf of users.', 'Can Edit Tickets</td>' => 'Can Edit Tickets</td>', 'Ability to edit tickets.' => 'Ability to edit tickets.', 'Can Post Reply' => 'Can Post Reply', 'Ability to post a ticket reply.' => 'Ability to post a ticket reply.', 'Can Close Tickets' => 'Can Close Tickets', 'Ability to close tickets. Agents can still post a response.' => 'Ability to close tickets. Agents can still post a response.', 'Can Assign Tickets' => 'Can Assign Tickets', 'Ability to assign tickets to agents.' => 'Ability to assign tickets to agents.', 'Can Transfer Tickets' => 'Can Transfer Tickets', 'Ability to transfer tickets between departments.' => 'Ability to transfer tickets between departments.', 'Can Delete Tickets' => 'Can Delete Tickets', 'Ability to delete tickets (Deleted tickets can\'t be recovered!)' => 'Ability to delete tickets (Deleted tickets can\'t be recovered!)', 'Can Ban Emails' => 'Can Ban Emails', 'Ability to add/remove emails from banlist via ticket interface.' => 'Ability to add/remove emails from banlist via ticket interface.', 'Can Manage Premade' => 'Can Manage Premade', 'Ability to add/update/disable/delete canned responses and attachments.' => 'Ability to add/update/disable/delete canned responses and attachments.', 'Can Manage FAQ' => 'Can Manage FAQ', 'Ability to add/update/disable/delete knowledgebase categories and FAQs.' => 'Ability to add/update/disable/delete knowledgebase categories and FAQs.', 'Can View Agent Stats' => 'Can View Agent Stats', 'Ability to view stats of other agents in allowed departments.' => 'Ability to view stats of other agents in allowed departments.', 'Department Access' => 'Department Access', 'Select All' => 'Select All', 'Select None' => 'Select None', 'Internal notes viewable by all admins.' => 'InternÃ poznÃ¡mky zobrazitelnÃ© vÅ¡emi admi uÅ¾ivateli.', 'Showing 1-%1$d of %2$d groups' => 'Zobrazeno 1-%1$d z %2$d skupin', 'No groups found!' => 'No groups found!', 'Agent Groups' => 'Agent Groups', 'Group Name' => 'Group Name', 'Members' => 'Members', 'Created On' => 'Created On', 'plural "selected groups' => '2] "selected groups', 'Deleted data CANNOT be recovered and might affect agents\' access.' => 'Deleted data CANNOT be recovered and might affect agents\' access.', 'Staff Control Panel' => 'Staff Control Panel', 'Customer Support System' => 'Customer Support System', 'Welcome, %s.' => 'Welcome, %s.', 'Admin Panel' => 'AdministrÃ¡tor', 'Agent Panel' => 'Agent Panel', 'My Preferences' => 'NastavenÃ', 'Log Out' => 'OdhlÃ¡sit', 'Update Help Topic' => 'Update Help Topic', 'Add New Help Topic' => 'Add New Help Topic', 'Add Topic' => 'Add Topic', 'Help Topic Information' => 'Help Topic Information', 'Topic' => 'Topic', 'Private/Internal' => 'Private/Internal', 'Parent Topic' => 'Parent Topic', 'Top-Level Topic' => 'Top-Level Topic', 'New ticket options' => 'New ticket options', 'Use Parent Form' => 'Use Parent Form', 'Department\'s Default' => 'Department\'s Default', 'Thank-you Page' => 'Thank-you Page', 'Agents (%d)' => 'Agenti (%d)', 'Teams (%d)' => 'Teams (%d)', 'Auto-response' => 'Auto-response', 'Disable new ticket auto-response' => 'Disable new ticket auto-response', 'Ticket Number Format' => 'Ticket Number Format', 'Custom' => 'Custom', 'Format' => 'Format', 'e.g.' => 'e.g.', 'Sequence' => 'Sequence', 'Random' => 'Random', 'plural "Showing %d help topics' => '2] "Zobrazeno %d tÃ©mat nÃ¡povÄ›dy', 'No help topics found!' => 'No help topics found!', 'Sorting Mode' => 'Sorting Mode', 'No help topics found' => 'No help topics found', 'plural "selected help topics' => '2] "selected help topics', 'Agent Login' => 'PÅ™ihlÃ¡Å¡enÃ agenta', 'Forgot my password' => 'Obnovit heslo', 'Log In' => 'PÅ™ihlÃ¡sit', 'Copyright' => 'Copyright', 'More' => 'VÃce', 'Delete Organization' => 'Delete Organization', 'Manage Forms' => 'Manage Forms', 'Account Manager' => 'Account Manager', 'Notes' => 'Notes', 'No organizations found!' => 'No organizations found!', 'Export' => 'Exportovat', 'Landing page' => 'Landing page', 'Offline page' => 'Offline page', 'Thank you page' => 'Thank you page', 'Other' => 'OstatnÃ', 'Update Page' => 'Update Page', 'Add New Page' => 'Add New Page', 'Add Page' => 'Add Page', 'Site Pages' => 'StrÃ¡nky', 'Page information' => 'Page information', 'Select Page Type' => 'Select Page Type', 'Public URL' => 'Public URL', 'Page body: Ticket variables are only supported in thank-you pages.' => 'Page body: Ticket variables are only supported in thank-you pages.', 'plural "site pages' => '2] "site pages', 'No pages found!' => 'No pages found!', '(in-use)' => '(in-use)', 'plural "selected site pages' => '2] "selected site pages', 'Install a new plugin' => 'Install a new plugin', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.', 'Install' => 'Install', 'Version' => 'Version', 'Author' => 'Author', 'Update Plugin' => 'Update Plugin', 'Manage Plugin' => 'Manage Plugin', 'Configuration' => 'Configuration', 'This plugin has no configurable settings' => 'This plugin has no configurable settings', 'Every plugin should be so easy to use.' => 'Every plugin should be so easy to use.', 'Currently Installed Plugins' => 'Currently Installed Plugins', 'Add New Plugin' => 'Add New Plugin', 'plural "plugins' => '2] "plugins', 'Plugin Name' => 'Plugin Name', 'Date Installed' => 'Date Installed', 'No plugins installed yet — %s add one %s!' => 'No plugins installed yet — %s add one %s!', 'plural "selected plugins' => '2] "selected plugins', 'Configuration for deleted plugins CANNOT be recovered.' => 'Configuration for deleted plugins CANNOT be recovered.', 'My Account Profile' => 'My Account Profile', 'Account Information' => 'Account Information', 'Contact information' => 'Contact information', 'Profile preferences and settings.' => 'Profile preferences and settings.', 'Maximum Page size' => 'Maximum Page size', 'system default' => 'system default', 'show %s records' => 'show %s records', 'per page.' => 'per page.', 'Auto Refresh Rate' => 'Auto Refresh Rate', 'disable' => 'disable', 'plural "Every %d minutes' => '2] "Every %d minutes', '(Tickets page refresh rate in minutes.)' => '(Tickets page refresh rate in minutes.)', 'Default Signature' => 'VÃ½chozÃ podpis', 'My Signature' => 'MÅ¯j podpis', 'Department Signature (%s)' => 'Podpis oddÄ›lenÃ (%s)', 'if set' => 'pokud nastaveno', '(This can be selectected when replying to a ticket)' => '(This can be selectected when replying to a ticket)', 'Default Paper Size' => 'Default Paper Size', 'Paper size used when printing tickets to PDF' => 'Velikost papÃru se pouÅ¾ije pro tisk ticketu do formÃ¡tu PDF', 'Show Assigned Tickets' => 'Show Assigned Tickets', 'Show assigned tickets on open queue.' => 'Show assigned tickets on open queue.', 'To reset your password, provide your current password and a new password below.' => 'To reset your password, provide your current password and a new password below.', 'Signature' => 'Podpis', 'Optional signature used on outgoing emails.' => 'Optional signature used on outgoing emails.', 'Signature is made available as a choice, on ticket reply.' => 'Signature is made available as a choice, on ticket reply.', 'Reset Changes' => 'Reset Changes', 'Cancel Changes' => 'Cancel Changes', 'A confirmation email has been sent' => 'A confirmation email has been sent', 'A password reset email was sent to the email on file for your account. Follow the link in the email to reset your password.' => 'A password reset email was sent to the email on file for your account. Follow the link in the email to reset your password.', 'Access Control Settings' => 'Access Control Settings', 'Configure Access to this Help Desk' => 'Configure Access to this Help Desk', 'Agent Authentication Settings' => 'Agent Authentication Settings', 'Password Expiration Policy' => 'ZÃ¡sady pro vyprÅ¡enÃ platnosti hesla', 'No expiration' => 'No expiration', 'plural "Every %d months' => '2] "Every %d months', 'Allow Password Resets' => 'PovolenÃ obnovenÃ hesla', 'Reset Token Expiration' => 'Reset Token Expiration', 'Agent Excessive Logins' => 'Agent Excessive Logins', 'failed login attempt(s) allowed before a lock-out is enforced' => 'failed login attempt(s) allowed before a lock-out is enforced', 'minutes locked out' => 'minutes locked out', 'Agent Session Timeout' => 'Agent Session Timeout', '(0 to disable)' => '(0 to disable)', 'Bind Agent Session to IP' => 'Bind Agent Session to IP', 'End User Authentication Settings' => 'End User Authentication Settings', 'Registration Required' => 'Registration Required', 'Require registration and login to create tickets' => 'Require registration and login to create tickets', 'Registration Method' => 'Registration Method', 'Disabled â€” All users are guests' => 'Disabled â€” All users are guests', 'Public â€” Anyone can register' => 'Public â€” Anyone can register', 'Private â€” Only agents can register users' => 'Private â€” Only agents can register users', 'User Excessive Logins' => 'User Excessive Logins', 'User Session Timeout' => 'User Session Timeout', 'Client Quick Access' => 'Client Quick Access', 'Require email verification on \"Check Ticket Status\" page' => 'Require email verification on \"Check Ticket Status\" page', 'Authentication and Registration Templates' => 'Authentication and Registration Templates', 'Last Updated %s' => 'Last Updated %s', 'Clients' => 'Clients', 'Guest Ticket Access' => 'Guest Ticket Access', 'Sign In Pages' => 'Sign In Pages', 'Agent Login Banner' => 'Agent Login Banner', 'Client Sign-In Page' => 'Client Sign-In Page', 'User Account Registration' => 'User Account Registration', 'Please Confirm Email Address Page' => 'Please Confirm Email Address Page', 'Confirmation Email' => 'Confirmation Email', 'Account Confirmed Page' => 'Account Confirmed Page', 'Agent Account Registration' => 'Agent Account Registration', 'Agent Welcome Email' => 'Agent Welcome Email', 'Alerts and Notices sent to agents on ticket \"events\"' => 'Alerts and Notices sent to agents on ticket \"events\"', 'Admin Email' => 'Admin Email', 'Department Members' => 'Department Members', 'Organization Account Manager' => 'Organization Account Manager', 'Last Respondent' => 'Last Respondent', 'Assigned Agent / Team' => 'Assigned Agent / Team', 'New Internal Note Alert' => 'UpozornÄ›nÃ na novou internÃ poznÃ¡mku', 'Team Lead' => 'Team Lead', 'Team Members' => 'Team Members', 'System Alerts' => 'System Alerts', 'System Errors' => 'System Errors', '(enabled by default)' => '(enabled by default)', 'SQL errors' => 'SQL errors', 'Excessive failed login attempts' => 'Excessive failed login attempts', 'Autoresponder Setting' => 'Autoresponder Setting', 'Global setting - can be disabled at department or email level.' => 'Global setting - can be disabled at department or email level.', 'Ticket Owner' => 'Ticket Owner', 'Submitter: Send receipt confirmation' => 'Submitter: Send receipt confirmation', 'Participants: Send new activity notice' => 'Participants: Send new activity notice', 'Ticket Submitter' => 'Ticket Submitter', 'Email Settings and Options' => 'Email Settings and Options', 'Note that some of the global settings can be overwridden at department/email level.' => 'Note that some of the global settings can be overwridden at department/email level.', 'Default Template Set' => 'Default Template Set', 'Select Default Email Template Set' => 'Select Default Email Template Set', 'Default System Email' => 'VÃ½chozÃ systÃ©movÃ½ e-mail', 'Default Alert Email' => 'VÃ½chozÃ e-mail pro upozornÄ›nÃ', 'Use Default System Email (above)' => 'Use Default System Email (above)', 'Admin\'s Email Address' => 'Admin\'s Email Address', 'Incoming Emails' => 'Incoming Emails', 'Email Fetching' => 'Email Fetching', 'Fetch on auto-cron' => 'Fetch on auto-cron', 'Strip Quoted Reply' => 'Strip Quoted Reply', 'Reply Separator Tag' => 'Reply Separator Tag', 'Emailed Tickets Priority' => 'Emailed Tickets Priority', 'Accept All Emails' => 'Accept All Emails', 'Accept email from unknown Users' => 'Accept email from unknown Users', 'Accept Email Collaborators' => 'Accept Email Collaborators', 'Automatically add collaborators from email fields' => 'Automatically add collaborators from email fields', 'Outgoing Emails' => 'Outgoing Emails', 'Default email only applies to outgoing emails without SMTP setting.' => 'Default email only applies to outgoing emails without SMTP setting.', 'Default MTA' => 'Default MTA', 'None: Use PHP mail function' => 'None: Use PHP mail function', 'Email attachments to the user' => 'Email attachments to the user', 'Knowledge Base Settings and Options' => 'Knowledge Base Settings and Options', 'Knowledge Base Settings' => 'NastavenÃ vÄ›domostnÃ bÃ¡ze', 'Disabling knowledge base disables clients\' interface.' => 'Disabling knowledge base disables clients\' interface.', 'Knowledge Base Status' => 'Status znalostnÃ bÃ¡ze', 'Enable Knowledge Base' => 'Enable Knowledge Base', 'Enable Canned Responses' => 'Enable Canned Responses', 'Company Profile' => 'Company Profile', 'Basic Information' => 'Basic Information', 'To edit or add new pages go to %s Manage > Site Pages %s' => 'To edit or add new pages go to %s Manage > Site Pages %s', 'Landing Page' => 'VstupnÃ StrÃ¡nka', 'Select Landing Page' => 'Select Landing Page', 'Offline Page' => 'Offline strÃ¡nka', 'Select Offline Page' => 'Select Offline Page', 'Default Thank-You Page' => 'VÃ½chozÃ dÄ›kovnÃ¡ strÃ¡nka', 'Select Thank-You Page' => 'Select Thank-You Page', 'System Default Logo' => 'System Default Logo', 'Use a custom logo' => 'Use a custom logo', 'Upload a new logo' => 'NahrÃ¡t novÃ© logo', 'plural "selected logos' => '2] "selected logos', 'System Settings and Preferences' => 'System Settings and Preferences', 'General Settings' => 'General Settings', 'Helpdesk Status' => 'Status Helpdesku', 'Online' => 'Online', 'Offline' => 'Mimo provoz', 'Helpdesk URL' => 'URL Helpdesku', 'Helpdesk Name/Title' => 'Helpdesk jmÃ©no/nÃ¡zev', 'Default Department' => 'VÃ½chozÃ oddÄ›lenÃ', 'Select Default Department' => 'Select Default Department', 'Dept' => 'Dept', 'Default Page Size' => 'VÃ½chozÃ velikost strÃ¡nky', 'Default Log Level' => 'VÃ½chozÃ ÃºroveÅˆ logu', 'None (Disable Logger)' => 'None (Disable Logger)', 'DEBUG' => 'DEBUG', 'WARN' => 'WARN', 'ERROR' => 'ERROR', 'Purge Logs' => 'MazÃ¡nÃ logu', 'Never Purge Logs' => 'Never Purge Logs', 'After' => 'After', 'Months' => 'Months', 'Month' => 'Month', 'Default Name Formatting' => 'Default Name Formatting', 'Date and Time Options' => 'Date and Time Options', 'Time Format' => 'Time Format', 'Date Format' => 'Date Format', 'Date and Time Format' => 'Date and Time Format', 'Day, Date and Time Format' => 'Day, Date and Time Format', 'Default Time Zone' => 'Default Time Zone', 'Select Default Time Zone' => 'Select Default Time Zone', 'Observe daylight savings' => 'Observe daylight savings', 'Ticket Settings and Options' => 'Ticket Settings and Options', 'Global Ticket Settings' => 'Global Ticket Settings', 'System-wide default ticket settings and options.' => 'System-wide default ticket settings and options.', 'Default Ticket Number Format' => 'Default Ticket Number Format', 'Default Ticket Number Sequence' => 'Default Ticket Number Sequence', 'Default Status' => 'VÃ½chozÃ stav', 'Default Priority' => 'Default Priority', 'Default SLA' => 'VÃ½chozÃ SLA', 'Default Help Topic' => 'Default Help Topic', 'Maximum Open Tickets' => 'Maximum Open Tickets', 'per end user' => 'per end user', 'Agent Collision Avoidance Duration' => 'Agent Collision Avoidance Duration', 'Human Verification' => 'Verifikace ÄlovÄ›ka', 'Enable CAPTCHA on new web tickets.' => 'Enable CAPTCHA on new web tickets.', 'Claim on Response' => 'PÅ™iÅ™adit si ticket po odpovÄ›di', 'Assigned Tickets' => 'Assigned Tickets', 'Exclude assigned tickets from open queue.' => 'Exclude assigned tickets from open queue.', 'Answered Tickets' => 'Answered Tickets', 'Exclude answered tickets from open queue.' => 'Exclude answered tickets from open queue.', 'Agent Identity Masking' => 'Agent Identity Masking', 'Hide agent\'s name on responses.' => 'Hide agent\'s name on responses.', 'Enable HTML Ticket Thread' => 'Enable HTML Ticket Thread', 'Enable rich text in ticket thread and autoresponse emails.' => 'Enable rich text in ticket thread and autoresponse emails.', 'Allow Client Updates' => 'Allow Client Updates', 'Allow clients to update ticket details via the web portal' => 'Allow clients to update ticket details via the web portal', 'Size and maximum uploads setting mainly apply to web tickets.' => 'Size and maximum uploads setting mainly apply to web tickets.', 'Ticket Attachment Settings' => 'Ticket Attachment Settings', 'Store Attachments' => 'Store Attachments', 'Update SLA Plan' => 'Update SLA Plan', 'Add New SLA Plan' => 'Add New SLA Plan', 'Add Plan' => 'Add Plan', 'Service Level Agreement' => 'Service Level Agreement', 'Tickets are marked overdue on grace period violation.' => 'Tickets are marked overdue on grace period violation.', 'Grace Period' => 'Grace Period', 'in hours' => 'in hours', 'Transient' => 'Transient', 'SLA can be overridden on ticket transfer or help topic change' => 'SLA can be overridden on ticket transfer or help topic change', 'Ticket Overdue Alerts' => 'Ticket Overdue Alerts', 'Disable overdue alerts notices.' => 'Disable overdue alerts notices.', '(Override global setting)' => '(Override global setting)', 'plural "SLA plans' => '2] "SLA plans', 'No SLA plans found!' => 'No SLA plans found!', 'Service Level Agreements' => 'Service Level Agreements', 'Grace Period (hrs)' => 'Grace Period (hrs)', 'No SLA plans found' => 'No SLA plans found', 'plural "selected SLA plans' => '2] "selected SLA plans', 'Update Agent' => 'Update Agent', 'To reset the password enter a new one below' => 'To reset the password enter a new one below', 'Add New Agent' => 'PÅ™idat novÃ©ho agenta', 'Add Agent' => 'Add Agent', 'Temporary password required only for \"Local\" authenication' => 'Temporary password required only for \"Local\" authenication', 'Agent Account' => 'Agent Account', 'Welcome Email' => 'Welcome Email', 'Send sign in information' => 'Send sign in information', 'Authentication' => 'Authentication', 'Authentication Backend' => 'Authentication Backend', 'Use any available backend' => 'Use any available backend', 'Confirm Password' => 'Potvrdit heslo', 'Forced Password Change' => 'Forced Password Change', 'Force password change on next login.' => 'Force password change on next login.', 'Agent\'s Signature' => 'Agent\'s Signature', 'Account Status & Settings' => 'Account Status & Settings', 'Department and group assigned control access permissions.' => 'Department and group assigned control access permissions.', 'Account Type' => 'Typ ÃºÄtu', 'Admin' => 'Admin', 'Account Status' => 'Account Status', 'Locked' => 'Locked', 'Assigned Group' => 'Assigned Group', 'Select Group' => 'Select Group', 'Primary Department' => 'Primary Department', 'Select Department' => 'Vyber oddÄ›lenÃ', 'Agent\'s Time Zone' => 'Agent\'s Time Zone', 'Limited Access' => 'Limited Access', 'Limit ticket access to ONLY assigned tickets.' => 'Limit ticket access to ONLY assigned tickets.', 'Directory Listing' => 'Directory Listing', 'Make visible in the Agent Directory' => 'Make visible in the Agent Directory', 'Vacation Mode' => 'Vacation Mode', 'Change Status to Vacation Mode' => 'Change Status to Vacation Mode', 'Assigned Teams' => 'Assigned Teams', 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department.' => 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department.', 'All Department' => 'All Department', 'All Groups' => 'All Groups', 'All Teams' => 'All Teams', 'Apply' => 'Apply', 'plural "agents' => '2] "agents', 'Group' => 'Group', 'Last Login' => 'Last Login', 'vacation' => 'vacation', 'Lock' => 'Lock', 'Are you sure want to enable (unlock) %s?' => 'Are you sure want to enable (unlock) %s?', 'plural "selected agents' => '2] "selected agents', 'Are you sure want to disable (lock) %s?' => 'Are you sure want to disable (lock) %s?', 'Locked staff won\'t be able to login to Staff Control Panel.' => 'Locked staff won\'t be able to login to Staff Control Panel.', 'Errors' => 'Errors', 'Warnings' => 'Warnings', 'Debug logs' => 'Debug logs', 'All logs' => 'All logs', 'Entered date span is invalid. Selection ignored.' => 'Entered date span is invalid. Selection ignored.', 'No logs found!' => 'No logs found!', 'Date Span' => 'Date Span', 'Between' => 'Between', 'Log Level' => 'Log Level', 'Debug' => 'Debug', 'Go!' => 'Go!', 'Log Title' => 'Log Title', 'Log Type' => 'Log Type', 'No logs found' => 'No logs found', 'Delete Selected Entries' => 'Delete Selected Entries', 'plural "selected log entries' => '2] "selected log entries', 'Used for image manipulation and PDF printing' => 'PouÅ¾ito pro manipulaci s obrÃ¡zky a tisk do PDF', 'Used for email fetching' => 'Used for email fetching', 'XML API' => 'XML API', 'Used for HTML email processing' => 'Used for HTML email processing', 'Improves performance creating and processing JSON' => 'Improves performance creating and processing JSON', 'Highly recommended for non western european language content' => 'Highly recommended for non western european language content', 'Highly recommended for plugins and language packs' => 'Highly recommended for plugins and language packs', 'About this osTicket Installation' => 'About this osTicket Installation', 'Server Information' => 'Server Information', 'osTicket Version' => 'osTicket Version', 'Web Server Software' => 'Web Server Software', 'MySQL Version' => 'MySQL Version', 'PHP Version' => 'PHP Version', 'PHP Extensions' => 'PHP Extensions', 'PHP Settings' => 'PHP Settings', '\"1\" is recommended if AJAX is not working' => '\"1\" is recommended if AJAX is not working', 'Setting default timezone is highly recommended' => 'Setting default timezone is highly recommended', 'Database Information and Usage' => 'Database Information and Usage', 'Schema' => 'Schema', 'Schema Signature' => 'Schema Signature', 'Space Used' => 'Space Used', 'Space for Attachments' => 'Space for Attachments', 'Installed Language Packs' => 'Installed Language Packs', 'Built' => 'Built', 'Update Team' => 'Update Team', 'Add New Team' => 'Add New Team', 'Create Team' => 'Create Team', 'Team' => 'Team', 'Team Information' => 'Team Information', 'Select Team Lead (Optional)' => 'Vyberte vedoucÃho teamu (volitelnÃ©)', 'Assignment Alert' => 'Assignment Alert', 'Disable for this Team' => 'Disable for this Team', 'Remove' => 'Remove', 'Showing 1-%1$d of %2$d teams' => 'Zobrazeno 1-%1$d z %2$d tÃ½mÅ¯', 'No teams found!' => 'No teams found!', 'Team Name' => 'Team Name', 'plural "selected teams' => '2] "selected teams', 'Update Template' => 'Update Template', 'Add New Template' => 'Add New Template', 'Add Template' => 'Add Template', 'Email Template' => 'Email Template', 'Template information' => 'Template information', 'Enabled' => 'Enabled', 'Language' => 'Jazyk', 'Click on the title to edit.' => 'Click on the title to edit.', 'Updated %s' => 'Updated %s', 'Template Set To Clone' => 'Template Set To Clone', 'Stock Templates' => 'Stock Templates', 'plural "templates' => '2] "templates', 'No templates found!' => 'No templates found!', 'Email Template Sets' => 'Email Template Sets', 'Add New Template Set' => 'Add New Template Set', 'In-Use' => 'In-Use', 'plural "selected template sets' => '2] "selected template sets', 'Update Ticket #%s' => 'Update Ticket #%s', 'Currently selected user' => 'Currently selected user', 'Change' => 'Change', 'Ticket Information' => 'Ticket Information', 'Due date overrides SLA\'s grace period.' => 'Due date overrides SLA\'s grace period.', 'Ticket Source' => 'Zdroj ticketu', 'Select Source' => 'Zvolte zdroj', 'Web' => 'Web', 'API' => 'API', 'Select Help Topic' => 'Vyber tÃ©ma nÃ¡povÄ›dy', 'Time is based on your time zone' => 'ÄŒas odpovÃdÃ¡ vaÅ¡Ã ÄasovÃ© zÃ³nÄ›', 'Internal Note' => 'InternÃ poznÃ¡mka', 'Reason for editing the ticket (required)' => 'Reason for editing the ticket (required)', 'Save' => 'Save', 'Ticket Notice' => 'PoznÃ¡mka k ticketu', 'Send alert to user.' => 'Odeslat upozornÄ›nÃ uÅ¾ivateli.', 'Ticket Information and Options' => 'Informace a moÅ¾nosti ticketu', 'Assign To' => 'PÅ™idÄ›lit', 'Select an Agent OR a Team' => 'Vybrat agenta nebo tÃ½m', 'Response' => 'OdpovÄ›Ä', 'Optional response to the above issue.' => 'VolitelnÃ¡ odpovÄ›Ä na vÃ½Å¡e uvedenÃ½ problÃ©m.', 'Select a canned response' => 'Vybrat pÅ™ipravenou odpovÄ›Ä', 'Append' => 'PÅ™ipojit', 'Initial response for the ticket' => 'Initial response for the ticket', 'My signature' => 'MÅ¯j podpis', 'Optional internal note (recommended on assignment)' => 'VolitelnÃ¡ internÃ PoznÃ¡mka ( doporuÄenÃ¡ pÅ™i pÅ™idÄ›lenÃ )', 'Unable to obtain a lock on the ticket' => 'Unable to obtain a lock on the ticket', 'Current ticket status (%s) does not allow the end user to reply.' => 'AktuÃ¡lnÃ stac ticketu (%s) nedovoluje koncovÃ©mu uÅ¾ivateli odpovÄ›dÄ›t.', 'Ticket is assigned to %s' => 'Ticket is assigned to %s', 'This ticket is currently locked by %s' => 'This ticket is currently locked by %s', 'Email is in banlist! Must be removed before any reply/response' => 'Email je v seznamu blokovanÃ½ch emailÅ¯! Pokud chcete odpovedÄ›t odstraÅˆte email ze seznamu', 'Marked overdue!' => 'OznaÄen jako proÅ¡lÃ½!', 'Reload' => 'Reload', 'Claim' => 'PÅ™iÅ™adit si', 'Print' => 'Tisk', 'Ticket Thread' => 'VlÃ¡kno ticketu', 'Thread + Internal Notes' => 'VlÃ¡kno + InternÃ poznÃ¡mky', 'Change Owner' => 'ZmÄ›nit pÅ™Ãjemce', 'Delete Ticket' => 'Smazat ticket', 'Release (unassign) Ticket' => 'ZruÅ¡it pÅ™iÅ™azenÃ ticketu', 'Mark as Overdue' => 'OznaÄit jako proÅ¡lÃ©', 'Mark as Unanswered' => 'Mark as Unanswered', 'Mark as Answered' => 'Mark as Answered', 'Ban Email <%s>' => 'Zablokovat email <%s>', 'Unban Email <%s>' => 'Unban Email <%s>', 'Related Tickets' => 'Related Tickets', 'plural "%d Open Tickets' => '2] "%d Open Tickets', 'plural "%d Closed Tickets' => '2] "%d Closed Tickets', 'Manage User' => 'Manage User', 'Manage Organization' => 'Manage Organization', 'Unknown' => 'Unknown', 'Ticket Thread (%d)' => 'VÃ¡kno ticketu (%d)', 'Error fetching ticket thread - get technical help.' => 'Error fetching ticket thread - get technical help.', 'Post Internal Note' => 'VloÅ¾it internÃ poznÃ¡mku', 'Department Transfer' => 'PÅ™edat na oddÄ›lenÃ', 'Reassign Ticket' => 'PÅ™iÅ™adit ticket', 'Assign Ticket' => 'PÅ™iÅ™adit ticket', 'To' => 'To', 'Do Not Email Reply' => 'NeodesÃlat odpovÄ›Ä emailem', 'Collaborators' => 'DalÅ¡Ã pÅ™Ãjemci', 'Add Recipients' => 'PÅ™idat pÅ™Ãjemce', 'Recipients (%d of %d)' => 'PÅ™Ãjemci (%d z %d)', 'Original Message' => 'Original Message', 'Premade Replies' => 'PÅ™edpÅ™ipravenÃ© odpovÄ›di', 'Start writing your response here. Use canned responses from the drop-down above' => 'Zde napiÅ¡te VaÅ¡i odpovÄ›Ä. MÅ¯Å¾ete vybrat pÅ™edpÅ™ipravenou odpovÄ›Ä z rozbalovacÃho menu nad tÃmto polem', 'current' => 'aktuÃ¡lnÃ', 'Note title - summary of the note (optional)' => 'PÅ™edmÄ›t poznÃ¡mky - struÄnÃ½ popis (nepovinnÃ©)', 'Note details' => 'Text poznÃ¡mky', 'Post Note' => 'VloÅ¾it poznÃ¡mku', 'Ticket is currently in %s department.' => 'Ticket is currently in %s department.', 'Select Target Department' => 'Select Target Department', 'Comments' => 'KomentÃ¡Å™', 'Enter reasons for the transfer' => 'Enter reasons for the transfer', 'Transfer' => 'Transfer', 'Assignee' => 'NovÃ½ agent', 'Claim Ticket (comments optional)' => 'PÅ™iÅ™adit si ticket (poznÃ¡mka nepovinnÃ¡)', 'Ticket is currently assigned to %s' => 'Ticket is currently assigned to %s', 'Assigning a closed ticket will reopen it!' => 'Assigning a closed ticket will reopen it!', 'Enter reasons for the assignment or instructions for assignee' => 'NapiÅ¡te dÅ¯vod pÅ™edÃ¡nÃ ticketu nebo instrukce pro novÄ› pÅ™iÅ™azenou osobu', 'Reassign' => 'PÅ™iÅ™adit', 'Assign' => 'Assign', 'Ticket Print Options' => 'MoÅ¾nosti tisku ticketu', 'Print Notes' => 'Tisknout poznÃ¡mky', 'Print Internal Notes/Comments' => 'Tisknout internÃ poznÃ¡mky/komentÃ¡Å™e', 'Paper Size' => 'Paper Size', 'Select Print Paper Size' => 'Vyberte velikost papÃru pro tisk', 'Are you sure you want to claim (self assign) this ticket?' => 'Jste si jistÃ½, Å¾e si chcete pÅ™iÅ™adit tento ticket?', 'Are you sure you want to flag the ticket as answered?' => 'Are you sure you want to flag the ticket as answered?', 'Are you sure you want to flag the ticket as unanswered?' => 'Are you sure you want to flag the ticket as unanswered?', 'Are you sure you want to flag the ticket as overdue?' => 'Are you sure you want to flag the ticket as overdue?', 'Are you sure you want to ban %s?' => 'Are you sure you want to ban %s?', 'New tickets from the email address will be automatically rejected.' => 'New tickets from the email address will be automatically rejected.', 'Are you sure you want to remove %s from ban list?' => 'Are you sure you want to remove %s from ban list?', 'Are you sure you want to unassign ticket from %s?' => 'Are you sure you want to unassign ticket from %s?', '%s <%s> will longer have access to the ticket' => '%s <%s> will longer have access to the ticket', 'Are you sure want to change ticket owner to %s?' => 'Are you sure want to change ticket owner to %s?', 'Are you sure you want to DELETE this ticket?' => 'Are you sure you want to DELETE this ticket?', 'Search term must be more than 3 chars' => 'Search term must be more than 3 chars', 'Overdue Tickets' => 'ProÅ¡lÃ© tickety', 'My Tickets' => 'Moje tickety', '%s Tickets' => '%s TicketÅ¯', 'advanced' => 'rozÅ¡ÃÅ™enÃ©', 'Sort by %s %s' => 'SeÅ™adit podle %s %s', 'Closing Agent\'s Name' => 'Closing Agent\'s Name', 'There are no tickets matching your criteria.' => 'Nejsou zde Å¾Ã¡dnÃ© tickety odpovÃdajÃcÃ zadanÃ½m podmÃnkÃ¡m.', 'Query returned 0 results.' => 'Query returned 0 results.', 'Are you sure want to flag the selected tickets as overdue?' => 'Are you sure want to flag the selected tickets as overdue?', 'Advanced Ticket Search' => 'RozÅ¡ÃÅ™enÃ© hledÃ¡nÃ ticketÅ¯', 'Keywords' => 'KlÃÄovÃ¡ slova', 'Statuses' => 'Stavy', 'Flags' => 'Flags', 'Any Flags' => 'Any Flags', 'Anyone' => 'Anyone', 'Me' => 'Me', 'Date Range' => 'Date Range', 'TO' => 'TO', 'Email Template Set' => 'Email Template Set', 'Viewing' => 'Viewing', 'Select Setting Group' => 'Select Setting Group', 'Email Subject and Body' => 'Email Subject and Body', 'Delete User' => 'Delete User', 'Manage Account' => 'Manage Account', 'Register' => 'Register', 'Send Activation Email' => 'Send Activation Email', 'Send Password Reset Email' => 'Send Password Reset Email', 'Manage Account Access' => 'Manage Account Access', 'Updated' => 'AktualizovÃ¡no', 'User Tickets' => 'User Tickets', 'Are you sure want to ban %s?' => 'Are you sure want to ban %s?', 'New tickets from the email address will be auto-rejected.' => 'New tickets from the email address will be auto-rejected.', 'Are you sure want to send an Account Activation Link to %s ?' => 'Are you sure want to send an Account Activation Link to %s ?', 'Are you sure want to send a Password Reset Link to %s ?' => 'Are you sure want to send a Password Reset Link to %s ?', 'Import' => 'Import', 'No users found!' => 'No users found!', 'Ticket doesn\'t have any collaborators.' => 'Ticket doesn\'t have any collaborators.', 'Manage Collaborators' => 'Manage Collaborators', 'Add Collaborator' => 'Add Collaborator', 'Ticket Collaborators' => 'Ticket Collaborators', 'Add New Collaborator' => 'Add New Collaborator', 'You have made changes that you need to save.' => 'You have made changes that you need to save.', 'Bro, not sure how you got here!' => 'Bro, not sure how you got here!', 'Manage Content' => 'Manage Content', 'Field Configuration' => 'Field Configuration', 'Help Text' => 'Help Text', 'Help text shown with the field' => 'Help text shown with the field', 'You sure?' => 'You sure?', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.', 'Add a form' => 'Add a form', 'Clicking Save Changes will permanently delete data associated with the deleted forms' => 'Clicking Save Changes will permanently delete data associated with the deleted forms', 'Click to create a new note' => 'Click to create a new note', 'Delete %s' => 'Delete %s', 'Deleted organization CANNOT be recovered' => 'Deleted organization CANNOT be recovered', '%s assigned to this organization will be orphaned.' => '%s assigned to this organization will be orphaned.', 'plural "%d users' => '2] "%d users', 'Yes, Delete' => 'Yes, Delete', 'Search existing organizations or add a new one.' => 'Search existing organizations or add a new one.', 'Complete the form below to add a new organization.' => 'Complete the form below to add a new organization.', 'Create New Organization' => 'VytvoÅ™it novou organizaci', 'Add Organization' => 'Add Organization', 'Fields' => 'Fields', 'Auto-Assignment' => 'Auto-Assignment', 'Assign tickets from this organization to the Account Manager' => 'Assign tickets from this organization to the Account Manager', 'Primary Contacts' => 'Primary Contacts', 'Automated Collaboration' => 'Automated Collaboration', 'Add to all tickets from this organization' => 'Add to all tickets from this organization', 'Organization Members' => 'Organization Members', 'Main Domain' => 'Main Domain', 'Auto Add Members From' => 'Auto Add Members From', 'Update Organization' => 'Update Organization', 'Select Contacts' => 'Select Contacts', 'Please note that updates will be reflected system-wide.' => 'Please note that updates will be reflected system-wide.', 'Manage Sequences' => 'Manage Sequences', 'Sequences are used to generate sequential numbers. Various sequences can be\nused to generate sequences for different purposes.' => 'Sequences are used to generate sequential numbers. Various sequences can be\nused to generate sequences for different purposes.', 'Increment' => 'Increment', 'Padding Character' => 'Padding Character', 'New Sequence' => 'New Sequence', 'Add New Sequence' => 'Add New Sequence', 'Clicking Save Changes will permanently remove the\n deleted sequences.' => 'Clicking Save Changes will permanently remove the\n deleted sequences.', 'Change Status' => 'ZmÄ›nit stav', 'Ticket is locked by %s' => 'Ticket is locked by %s', 'Ticket Summary' => 'Ticket Summary', 'Collaborators (%d)' => 'DalÅ¡Ã pÅ™Ãjemci (%d)', 'Ticket State' => 'Ticket State', 'Thread (%d)' => 'VlÃ¡kno (%d)', 'Notes (%d)' => 'Notes (%d)', 'Reply' => 'Reply', 'Optional reason for status change (internal note)' => 'Optional reason for status change (internal note)', 'plural "Showing %d tickets' => '2] "Zobrazeno %d ticketÅ¯', '%s does not have any tickets' => '%s does not have any tickets', 'Create New Ticket' => 'Create New Ticket', 'Preview Ticket' => 'Preview Ticket', 'Manage Access' => 'Manage Access', 'User Preferences' => 'User Preferences', 'Account Access' => 'Account Access', 'Login via email' => 'Login via email', 'Account Flags' => 'Account Flags', 'Administratively Locked' => 'Administratively Locked', 'Password Reset Required' => 'Password Reset Required', 'User Cannot Change Password' => 'User Cannot Change Password', 'Delete User: %s' => 'Delete User: %s', 'Deleted users and tickets CANNOT be recovered' => 'Deleted users and tickets CANNOT be recovered', 'Change Tickets Ownership' => 'Change Tickets Ownership', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => 'Delete %1$s %2$s %3$s and any associated attachments and data.', 'Yes, Delete User' => 'Yes, Delete User', 'Copy Paste' => 'Copy Paste', 'Upload' => 'Upload', 'Name and Email' => 'Name and Email', 'Enter one name and email address per line.' => 'Enter one name and email address per line.', 'To import more other fields, use the Upload tab.' => 'To import more other fields, use the Upload tab.', 'e.g. John Doe, john.doe@osticket.com' => 'e.g. John Doe, john.doe@osticket.com', 'Import a CSV File' => 'Import a CSV File', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.', 'John Doe' => 'John Doe', 'john.doe@osticket.com' => 'john.doe@osticket.com', 'Search existing users or add a new user.' => 'Vyhledej stÃ¡vajÃcÃho uÅ¾ivatele nebo pÅ™idej novÃ©ho uÅ¾ivatele.', 'Search by email, phone or name' => 'Hledej podle emailu, telefonu, jmÃ©na', 'Create New User' => 'VytvoÅ™it novÃ©ho uÅ¾ivatele', 'Register: %s' => 'Register: %s', 'Complete the form below to create a user account for %s.' => 'Complete the form below to create a user account for %s.', 'User Account Login' => 'User Account Login', 'Authentication Sources' => 'Authentication Sources', 'Send account activation email to %s.' => 'Send account activation email to %s.', 'Temporary Password' => 'Temporary Password', 'Password Change' => 'Password Change', 'Require password change on login' => 'Require password change on login', 'User cannot change password' => 'User cannot change password', 'Create Account' => 'Create Account', 'Change User' => 'Change User', 'Update User' => 'Update User', 'This organization doesn\'t have any users yet' => 'This organization doesn\'t have any users yet', 'Are you sure you want to REMOVE %1$s from %2$s?' => 'Are you sure you want to REMOVE %1$s from %2$s?', 'plural "selected users' => '2] "selected users', 'Upgrade Aborted!' => 'Upgrade Aborted!', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => 'Upgrade aborted due to errors. Any errors at this stage are fatal.', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => 'Please note the error(s), if any, when %1$s seeking help %2$s.', 'Internal error occurred - get technical help.' => 'Internal error occurred - get technical help.', 'For details - please view %s or check your email.' => 'For details - please view %s or check your email.', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => 'Please refer to the %1$s Upgrade Guide %2$s for more information.', 'Need Help?' => 'PotÅ™ebujete pomoct?', 'We provide %1$s professional upgrade services %2$s and commercial support.' => 'We provide %1$s professional upgrade services %2$s and commercial support.', '%1$s Contact us %2$s today for expedited help.' => '%1$s Contact us %2$s today for expedited help.', 'What to do?' => 'What to do?', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => 'Restore your previous version from backup and try again or %1$s seek help %2$s.', 'Upgrade Completed!' => 'Upgrade Completed!', 'Congratulations! osTicket upgrade has been completed successfully.' => 'Congratulations! osTicket upgrade has been completed successfully.', 'Please refer to %s for more information about changes and/or new features.' => 'Please refer to %s for more information about changes and/or new features.', 'Release Notes' => 'Release Notes', 'Once again, thank you for choosing osTicket.' => 'Once again, thank you for choosing osTicket.', 'Please feel free to %1$s let us know %2$s of any other improvements and features you would like to see in osTicket, so that we may add them in the future as we continue to develop better and better versions of osTicket.' => 'Please feel free to %1$s let us know %2$s of any other improvements and features you would like to see in osTicket, so that we may add them in the future as we continue to develop better and better versions of osTicket.', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => 'We take user feedback seriously and we\'re dedicated to making changes based on your input.', 'Good luck.' => 'Good luck.', 'osTicket Team.' => 'osTicket Team.', 'PS' => 'PS', 'Don\'t just make customers happy, make happy customers!' => 'Don\'t just make customers happy, make happy customers!', 'What\'s Next?' => 'What\'s Next?', 'Post-upgrade' => 'Post-upgrade', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s', 'osTicket Wiki' => 'osTicket Wiki', 'Stay up to date' => 'Stay up to date', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!', '%1$s Get in the loop %2$s today and stay informed!' => '%1$s Get in the loop %2$s today and stay informed!', 'Commercial support available' => 'Commercial support available', 'Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. %1$s Learn More! %2$s' => 'Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. %1$s Learn More! %2$s', 'osTicket Upgrader' => 'osTicket Upgrader', 'Thank you for being a loyal osTicket user!' => 'Thank you for being a loyal osTicket user!', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.', 'Getting ready!' => 'Getting ready!', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.', 'Prerequisites' => 'Prerequisites', 'These items are necessary in order to run the latest version of osTicket.' => 'These items are necessary in order to run the latest version of osTicket.', '%s or later' => '%s or later', 'MySQLi extension for PHP' => 'MySQLi extension for PHP', 'module loaded' => 'module loaded', 'missing!' => 'missing!', 'Higly Recommended' => 'Higly Recommended', 'We highly recommend that you follow the steps below.' => 'We highly recommend that you follow the steps below.', 'Back up the current database if you haven\'t done so already.' => 'Back up the current database if you haven\'t done so already.', 'Be patient. The upgrade process will take a couple of seconds.' => 'Be patient. The upgrade process will take a couple of seconds.', 'Start Upgrade Now' => 'Start Upgrade Now', 'Upgrade Tips' => 'Upgrade Tips', 'Remember to back up your osTicket database' => 'Remember to back up your osTicket database', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => 'Refer to %1$s Upgrade Guide %2$s for the latest tips', 'If you experience any problems, you can always restore your files/database backup.' => 'If you experience any problems, you can always restore your files/database backup.', 'We can help, feel free to %1$s contact us %2$s for professional help.' => 'We can help, feel free to %1$s contact us %2$s for professional help.', 'Doing stuff!' => 'Doing stuff!', 'Please wait... while we upgrade your osTicket installation!' => 'Please wait... while we upgrade your osTicket installation!', 'Configuration file rename required!' => 'Configuration file rename required!', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.', 'Solution' => 'Å˜eÅ¡enÃ', 'Rename file include/settings.php to include/ost-config.php and click continue below.' => 'Rename file include/settings.php to include/ost-config.php and click continue below.', 'CLI' => 'CLI', 'FTP' => 'FTP', 'Cpanel' => 'Cpanel', 'If you are looking for a greater level of support, we provide professional upgrade and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target=\"_blank\" href=\"http://osticket.com/support\">Learn More!</a>' => 'If you are looking for a greater level of support, we provide professional upgrade and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target=\"_blank\" href=\"http://osticket.com/support\">Learn More!</a>', 'Migrate to osTicket %s' => 'Migrate to osTicket %s', 'Thank you for taking the time to upgrade your osTicket intallation!' => 'Thank you for taking the time to upgrade your osTicket intallation!', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.', 'Applying updates to database stream: %s' => 'Applying updates to database stream: %s', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => 'The upgrade wizard will now attempt to upgrade your database and core settings!', 'Below is a summary of the database patches to be applied.' => 'Below is a summary of the database patches to be applied.', 'Upgrade Now!' => 'Upgrade Now!', 'Be patient the process will take a couple of minutes.' => 'Be patient the process will take a couple of minutes.', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => 'We can help. Feel free to %1$s contact us %2$s for professional help.', '%s - Relax!' => '%s - Relax!', '%s: Unknown or invalid' => '%s: Unknown or invalid', 'FAQ article' => 'FAQ article', 'FAQ category' => 'FAQ category', 'Page Not Found' => 'Page Not Found', 'System upgrade is pending' => 'System upgrade is pending', 'Upgrade Now' => 'Upgrade Now', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts', 'Please take a minute to delete setup/install directory (../setup/) for security reasons.' => 'Please take a minute to delete setup/install directory (../setup/) for security reasons.', 'Please change permission of config file (%1$s) to remove write access. e.g chmod 644 %2$s' => 'Please change permission of config file (%1$s) to remove write access. e.g chmod 644 %2$s', 'Please consider turning off register globals if possible' => 'Please consider turning off register globals if possible', 'osTicket :: Admin Control Panel' => 'osTicket :: Admin Control Panel', 'API key' => 'API key', 'Succesfully updated %s' => 'Succesfully updated %s', 'Error updating %s. Try again!' => 'Error updating %s. Try again!', 'Successfully added %s' => 'Successfully added %s', 'an API key' => 'an API key', 'You must select at least %s' => 'You must select at least %s', 'one API key' => 'one API key', 'Successfully enabled %s' => 'Successfully enabled %s', '%1$d of %2$d %3$s enabled' => '%1$d of %2$d %3$s enabled', 'Unable to enable %s.' => 'Unable to enable %s.', 'Successfully disabled %s' => 'Successfully disabled %s', '%1$d of %2$d %3$s disabled' => '%1$d of %2$d %3$s disabled', 'Unable to disable %s' => 'Unable to disable %s', 'Successfully deleted %s' => 'Successfully deleted %s', '%1$d of %2$d %3$s deleted' => '%1$d of %2$d %3$s deleted', 'Unable to delete %s' => 'Unable to delete %s', 'Unknown action - get technical help.' => 'Unknown action - get technical help.', 'Auto Cron' => 'Auto Cron', 'Mail fetcher cron call [%s]' => 'Mail fetcher cron call [%s]', 'System ban list is empty.' => 'System ban list is empty.', 'SYSTEM BAN LIST filter is DISABLED' => 'SYSTEM BAN LIST filter is DISABLED', 'enable here' => 'enable here', 'ban list' => 'ban list', 'ban rule' => 'ban rule', 'Successfully updated %s' => 'Successfully updated %s', 'this ban rule' => 'this ban rule', 'Email already in the ban list' => 'Email already in the ban list', 'Email address added to ban list successfully' => 'Email address added to ban list successfully', 'Error creating %s. Try again!' => 'Error creating %s. Try again!', 'You must select at least one email to process.' => 'You must select at least one email to process.', 'Unable to enable %s' => 'Unable to enable %s', 'canned response' => 'canned response', 'one canned response' => 'one canned response', '%1$d of %2$d %s enabled' => '%1$d of %2$d %s enabled', '%1$d of %2$d %s disabled' => '%1$d of %2$d %s disabled', 'Unknown command' => 'Unknown command', 'category' => 'category', 'this category' => 'this category', 'Error updating %s. Correct error(s) below and try again.' => 'Error updating %s. Correct error(s) below and try again.', 'Successfull added %s' => 'Successfull added %s', 'one category' => 'one category', 'Successfully made %s PUBLIC' => 'Successfully made %s PUBLIC', '%1$d of %2$d %3$s made PUBLIC' => '%1$d of %2$d %3$s made PUBLIC', 'Unable to make %s PUBLIC.' => 'Unable to make %s PUBLIC.', 'Successfully made %s PRIVATE' => 'Successfully made %s PRIVATE', '%1$d of %2$d %3$s made PRIVATE' => '%1$d of %2$d %3$s made PRIVATE', 'Unable to make %s PRIVATE' => 'Unable to make %s PRIVATE', 'Ticket Activity' => 'Aktivita Tiketu', 'Select the starting time and period for the system activity graph' => 'Select the starting time and period for the system activity graph', 'Report timeframe' => 'ZprÃ¡va ÄasovÃ©ho rÃ¡mce', 'Last month' => 'Last month', 'period' => 'period', 'Up to today' => 'Up to today', 'One Week' => 'One Week', 'Two Weeks' => 'Two Weeks', 'One Month' => 'One Month', 'One Quarter' => 'One Quarter', 'Statistics' => 'Statistiky', 'Statistics of tickets organized by department, help topic, and agent.' => 'Statistics of tickets organized by department, help topic, and agent.', 'department' => 'department', 'Successfully added \"%s\"' => 'Successfully added \"%s\"', 'one department' => 'one department', 'You cannot disable/delete a default department. Select a new default department and try again.' => 'You cannot disable/delete a default department. Select a new default department and try again.', '%1$d of %2$d %s made PUBLIC' => '%1$d of %2$d %s made PUBLIC', 'Unable to make %s private. Possibly already private!' => 'Unable to make %s private. Possibly already private!', 'Departments with agents can not be deleted. Move the agents first.' => 'Departments with agents can not be deleted. Move the agents first.', 'Unable to delete %s.' => 'Unable to delete %s.', 'email' => 'email', 'one email' => 'one email', 'One or more of the selected emails is being used by a department. Remove association first!' => 'One or more of the selected emails is being used by a department. Remove association first!', 'Select from email address' => 'Select from email address', 'To email address required' => 'To email address required', 'Subject required' => 'Subject required', 'Test email sent successfully to <%s>' => 'Test email sent successfully to <%s>', 'Error sending email - try again.' => 'Error sending email - try again.', 'Test Outgoing Email' => 'Test odchozÃho emailu', 'Use the following form to test whether your Outgoing Email settings are properly established.' => 'Use the following form to test whether your Outgoing Email settings are properly established.', 'Select FROM Email' => 'Select FROM Email', 'SMTP' => 'SMTP', 'Message' => 'Message', 'email message to send.' => 'email message to send.', 'Send Message' => 'Send Message', '%s: Invalid or unknown' => '%s: Invalid or unknown', 'Unable to update %s. Correct error(s) below and try again.' => 'Unable to update %s. Correct error(s) below and try again.', 'Successfully published %s' => 'Successfully published %s', 'Unable to publish %s. Try editing it.' => 'Unable to publish %s. Try editing it.', 'Successfully unpublished %s' => 'Successfully unpublished %s', 'Unable to unpublish %s. Try editing it.' => 'Unable to unpublish %s. Try editing it.', 'Invalid action' => 'Invalid action', 'ticket filter' => 'ticket filter', 'You must select at least %s to process.' => 'You must select at least %s to process.', 'one ticket filter' => 'one ticket filter', 'plural "selected ticket filters' => '2] "selected ticket filters', '%1$d of %2$d %s deleted' => '%1$d of %2$d %s deleted', 'Unknown command/action' => 'Unknown command/action', 'custom form' => 'custom form', 'Field variable name is not unique' => 'Field variable name is not unique', 'The issue summary must be a field that supports user input, such as short answer' => 'The issue summary must be a field that supports user input, such as short answer', 'Field has validation errors' => 'Field has validation errors', 'one custom form' => 'one custom form', '%1$d of %1$d %3$s deleted' => '%1$d of %1$d %3$s deleted', 'Unable to commit %s. Check validation errors' => 'Unable to commit %s. Check validation errors', 'this custom form' => 'this custom form', 'group' => 'group', 'Unable to update %s. Correct error(s) below and try again!' => 'Unable to update %s. Correct error(s) below and try again!', 'one group' => 'one group', 'As an admin, you cannot disable/delete a group you belong to - you might lockout all admins!' => 'As an admin, you cannot disable/delete a group you belong to - you might lockout all admins!', 'Successfully activated %s' => 'Successfully activated %s', '%1$d of %2$d %3$s activated' => '%1$d of %2$d %3$s activated', 'Unable to activate %s' => 'Unable to activate %s', 'help topic' => 'help topic', 'one help topic' => 'one help topic', 'Successfully diabled %s' => 'Successfully diabled %s', 'Successfully set sorting configuration' => 'Successfully set sorting configuration', 'Unable to set sorting mode' => 'Unable to set sorting mode', 'Unknown or invalid FAQ category' => 'Unknown or invalid FAQ category', 'Value already in-use' => 'Value already in-use', 'custom list items' => 'custom list items', 'this custom list' => 'this custom list', 'one custom list' => 'one custom list', 'Unable to delete %s â€” they may be in use on a custom form' => 'Unable to delete %s â€” they may be in use on a custom form', 'Invalid login' => 'NeplatnÃ© pÅ™ÃhlÃ¡Å¡enÃ', 'one log entry' => 'one log entry', 'Organization ID must be specified for import' => 'Organization ID must be specified for import', 'Successfully imported %1$d %2$s' => 'Successfully imported %1$d %2$s', 'Trying to remove end users from an unknown organization' => 'Trying to remove end users from an unknown organization', 'one end user' => 'one end user', 'Successfully removed %s' => 'Successfully removed %s', 'plural "selected end users' => '2] "selected end users', '%1$d of %2$d %3$s removed' => '%1$d of %2$d %3$s removed', 'Unable to remove %s' => 'Unable to remove %s', 'Query token required' => 'Query token required', 'Query token not found' => 'Query token not found', 'organizations' => 'organizations', 'Internal error: Unable to export results' => 'Internal error: Unable to export results', 'one site page' => 'one site page', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => 'One or more of the %s is in-use and CANNOT be disabled/deleted.', 'one plugin' => 'one plugin', 'Successfully installed %s' => 'Successfully installed %s', 'a plugin' => 'a plugin', 'Internal Error. Action Denied' => 'Internal Error. Action Denied', 'Profile updated successfully' => 'Profile updated successfully', 'Profile update error. Try correcting the errors below and try again!' => 'Profile update error. Try correcting the errors below and try again!', 'Hi %s - You must change your password to continue!' => 'Hi %s - You must change your password to continue!', 'Welcome back %s! You are listed as \'on vacation\' Please let your manager know that you are back.' => 'Welcome back %s! You are listed as \'on vacation\' Please let your manager know that you are back.', 'Unable to reset password. Contact your administrator' => 'Unable to reset password. Contact your administrator', 'Unable to verify username %s' => 'Unable to verify username %s', 'Please enter your username or email' => 'Please enter your username or email', 'Access Control' => 'Access Control', 'Knowledgebase Settings' => 'Knowledgebase Settings', 'Alerts and Notices Settings' => 'Alerts and Notices Settings', 'Unable to update settings - correct errors below and try again' => 'Unable to update settings - correct errors below and try again', 'a SLA plan' => 'a SLA plan', 'one SLA plan' => 'one SLA plan', 'Session timed out due to inactivity' => 'Session timed out due to inactivity', 'Access Denied. Contact Admin' => 'Access Denied. Contact Admin', 'System Offline' => 'System Offline', 'System is set to offline mode' => 'System is set to offline mode', 'Client interface is disabled and ONLY admins can access staff control panel.' => 'Client interface is disabled and ONLY admins can access staff control panel.', 'osTicket :: Staff Control Panel' => 'osTicket :: Staff Control Panel', 'one agent' => 'one agent', 'You can not disable/delete yourself - you could be the only admin!' => 'You can not disable/delete yourself - you could be the only admin!', 'team' => 'team', 'Unable to update %s. Correct any error(s) below and try again.' => 'Unable to update %s. Correct any error(s) below and try again.', 'one team' => 'one team', 'template set' => 'template set', '%s: Unknown or invalid %s' => '%s: Unknown or invalid %s', 'message template' => 'message template', 'this message template' => 'this message template', 'this template' => 'this template', 'a template set' => 'a template set', 'one template set' => 'one template set', '(in-use and default template sets cannot be disabled)' => '(in-use and default template sets cannot be disabled)', 'ticket' => 'ticket', 'Access denied. Contact admin if you believe this is in error' => 'Access denied. Contact admin if you believe this is in error', 'Action denied. Contact admin for access' => 'Action denied. Contact admin for access', 'Response required' => 'Response required', 'Action Denied. Ticket is locked by someone else!' => 'Action Denied. Ticket is locked by someone else!', 'Email is in banlist. Must be removed to reply.' => 'Email is in banlist. Must be removed to reply.', '%s: Reply posted successfully' => '%s: Reply posted successfully', 'Unable to post the reply. Correct the errors below and try again!' => 'Unable to post the reply. Correct the errors below and try again!', 'Action Denied. You are not allowed to transfer tickets.' => 'Action Denied. You are not allowed to transfer tickets.', 'Select department' => 'Select department', 'Ticket already in the department' => 'Ticket already in the department', 'Unknown or invalid department' => 'Unknown or invalid department', 'Transfer comments required' => 'Transfer comments required', 'Transfer comments too short!' => 'Transfer comments too short!', 'Ticket transferred successfully to %s' => 'Ticket transferred successfully to %s', 'Unable to complete the ticket transfer' => 'Unable to complete the ticket transfer', 'Correct the error(s) below and try again!' => 'Correct the error(s) below and try again!', 'Action Denied. You are not allowed to assign/reassign tickets.' => 'Action Denied. You are not allowed to assign/reassign tickets.', 'Select assignee' => 'Zvolte novÃ©ho agenta', 'Invalid assignee ID - get technical support' => 'Invalid assignee ID - get technical support', 'Ticket already assigned to the agent.' => 'Ticket already assigned to the agent.', 'Ticket already assigned to the team.' => 'Ticket already assigned to the team.', 'Ticket claimed by %s' => 'Ticket si pÅ™iÅ™adil %s', 'Assignment comments required' => 'Assignment comments required', 'Comment too short' => 'Comment too short', 'Ticket is NOW assigned to you!' => 'Ticket is NOW assigned to you!', 'Ticket assigned successfully to %s' => 'Ticket assigned successfully to %s', 'Unable to complete the ticket assignment' => 'Unable to complete the ticket assignment', 'Internal note posted successfully' => 'Internal note posted successfully', 'Unable to post internal note - missing or invalid data.' => 'Unable to post internal note - missing or invalid data.', 'Unable to post the note. Correct the error(s) below and try again!' => 'Unable to post the note. Correct the error(s) below and try again!', 'Permission Denied. You are not allowed to edit tickets' => 'Permission Denied. You are not allowed to edit tickets', 'Ticket updated successfully' => 'Ticket updated successfully', 'Unable to update the ticket. Correct the errors below and try again!' => 'Unable to update the ticket. Correct the errors below and try again!', 'Ticket is not assigned!' => 'Ticket nenÃ pÅ™iÅ™azen!', 'Ticket released (unassigned) from %1$s by %2$s' => 'Ticket released (unassigned) from %1$s by %2$s', 'Ticket unassigned' => 'Ticket nenÃ pÅ™iÅ™azen', 'Problems releasing the ticket. Try again' => 'Problems releasing the ticket. Try again', 'Permission Denied. You are not allowed to assign/claim tickets.' => 'OdepÅ™eno. NemÃ¡te prÃ¡va pÅ™iÅ™azovat tickety.', 'Only open tickets can be assigned' => 'Only open tickets can be assigned', 'Ticket is already assigned to %s' => 'Ticket is already assigned to %s', 'Ticket is now assigned to you!' => 'Ticket is now assigned to you!', 'Problems assigning the ticket. Try again' => 'Problems assigning the ticket. Try again', 'Permission Denied. You are not allowed to flag tickets overdue' => 'OdepÅ™eno. NemÃ¡te prÃ¡vo oznaÄovat tickety jako proÅ¡lÃ©', 'Ticket flagged as overdue by %s' => 'Ticket flagged as overdue by %s', 'Problems marking the the ticket overdue. Try again' => 'Problems marking the the ticket overdue. Try again', 'Permission Denied. You are not allowed to flag tickets' => 'Permission Denied. You are not allowed to flag tickets', 'Ticket flagged as answered by %s' => 'Ticket flagged as answered by %s', 'Ticket Marked Answered' => 'Ticket Marked Answered', 'Problems marking the the ticket answered. Try again' => 'Problems marking the the ticket answered. Try again', 'Ticket flagged as unanswered by %s' => 'Ticket flagged as unanswered by %s', 'Ticket Marked Unanswered' => 'Ticket Marked Unanswered', 'Problems marking the ticket unanswered. Try again' => 'Problems marking the ticket unanswered. Try again', 'Permission Denied. You are not allowed to ban emails' => 'Permission Denied. You are not allowed to ban emails', 'Email already in banlist' => 'Email already in banlist', 'Email %s added to banlist' => 'Email %s added to banlist', 'Unable to add the email to banlist' => 'Unable to add the email to banlist', 'Permission Denied. You are not allowed to remove emails from banlist.' => 'Permission Denied. You are not allowed to remove emails from banlist.', 'Email removed from banlist' => 'Email removed from banlist', 'Email is not in the banlist' => 'Email is not in the banlist', 'Unable to remove the email from banlist. Try again.' => 'Unable to remove the email from banlist. Try again.', 'Ticket ownership changed to %s' => 'Ticket ownership changed to %s', 'Unable to change ticket ownership. Try again' => 'Unable to change ticket ownership. Try again', 'You must select action to perform' => 'You must select action to perform', 'to create tickets' => 'to create tickets', 'Ticket created successfully' => 'Ticket created successfully', 'Unable to create the ticket. Correct the error(s) and try again' => 'Unable to create the ticket. Correct the error(s) and try again', 'Stale Tickets' => 'Stale Tickets', '%d overdue tickets!' => '%d proÅ¡lÃ½ch ticketÅ¯!', 'My Closed Tickets' => 'Moje uzavÅ™enÃ© tickety', 'Internal error: Unable to export the ticket to PDF for print.' => 'InternÃ chzba: Nebylo moÅ¾nÃ© exportovat ticket do formÃ¡tu PDF pro tisk.', 'Internal error: Unable to dump query results' => 'Internal error: Unable to dump query results', 'Nothing to do! System already upgraded to the current version' => 'Nothing to do! System already upgraded to the current version', 'The upgrader does NOT support upgrading from the current vesion!' => 'The upgrader does NOT support upgrading from the current vesion!', 'Minimum requirements not met! Refer to Release Notes for more information' => 'Minimum requirements not met! Refer to Release Notes for more information', 'Config file rename required to continue!' => 'Config file rename required to continue!', 'Nothing to do! System already upgraded to %s with no pending patches to apply.' => 'Nothing to do! System already upgraded to %s with no pending patches to apply.', 'The upgrader does NOT support upgrading from the current patch [%s]!' => 'The upgrader does NOT support upgrading from the current patch [%s]!', 'Unable to update user account information' => 'Unable to update user account information', 'this end user' => 'this end user', 'end user account' => 'end user account', 'Account is already confirmed' => 'Account is already confirmed', 'Account activation email sent to %s' => 'Account activation email sent to %s', 'Unable to send account activation email - try again!' => 'Unable to send account activation email - try again!', 'Account password reset email sent to %s' => 'Account password reset email sent to %s', 'Unable to send account password reset email - try again!' => 'Unable to send account password reset email - try again!', 'Successfully imported %1$d %2$s.' => 'Successfully imported %1$d %2$s.', 'users' => 'users', 'Server configuration error' => 'Server configuration error', 'osTicket Installer' => 'osTicket Installer', 'Installing osTicket %s' => 'Installing osTicket %s', 'Installation Guide' => 'Installation Guide', 'Get Professional Help' => 'Get Professional Help', 'Minimum requirements not met!' => 'Minimum requirements not met!', 'Configuration file does NOT exist. Follow steps below to add one.' => 'Configuration file does NOT exist. Follow steps below to add one.', 'Write access required to continue' => 'Write access required to continue', 'Error installing osTicket - correct the errors below and try again.' => 'Error installing osTicket - correct the errors below and try again.', 'Invalid' => 'Invalid', 'Check one or more' => 'Check one or more', 'Helpdesk Name' => 'NÃ¡zev helpdesku', 'The name of your support system e.g [Company Name] Support' => 'The name of your support system e.g [Company Name] Support', 'Default email address e.g support@yourcompany.com - you can add more later!' => 'Default email address e.g support@yourcompany.com - you can add more later!', 'Admin\'s first name' => 'Admin\'s first name', 'Admin\'s last name' => 'Admin\'s last name', 'Admin\'s personal email address. Must be different from system\'s default email.' => 'Admin\'s personal email address. Must be different from system\'s default email.', 'Admin\'s login name. Must be at least three (3) characters.' => 'Admin\'s login name. Must be at least three (3) characters.', 'Admin\'s password. Must be five (5) characters or more.' => 'Admin\'s password. Must be five (5) characters or more.', 'Retype admin\'s password. Must match.' => 'Retype admin\'s password. Must match.', 'MySQL Table Prefix.' => 'MySQL Table Prefix.', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.', 'MySQL Hostname' => 'MySQL hostname', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.', 'MySQL Database' => 'MySQL databÃ¡ze', 'Name of the database osTicket will use.' => 'Name of the database osTicket will use.', 'MySQL Username' => 'MySQL uÅ¾ivatel', 'The MySQL user must have full rights to the database.' => 'The MySQL user must have full rights to the database.', 'MySQL Password' => 'MySQL heslo', 'MySQL password associated with above user.' => 'MySQL password associated with above user.', 'Username required' => 'Username required', 'Table prefix required' => 'Table prefix required', 'Database name required' => 'Database name required', 'Missing or invalid data - correct the errors and try again.' => 'Missing or invalid data - correct the errors and try again.', 'Conflicts with system email above' => 'Conflicts with system email above', 'Password(s) do not match' => 'Password(s) do not match', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'', 'Bad username' => 'Bad username', 'Invalid database port number' => 'Invalid database port number', 'Unable to connect to MySQL server: %s' => 'Unable to connect to MySQL server: %s', 'osTicket requires MySQL %s or later!' => 'osTicket requires MySQL %s or later!', 'Database doesn\'t exist' => 'Database doesn\'t exist', 'Unable to create the database.' => 'Unable to create the database.', 'Unable to select the database' => 'Unable to select the database', 'We have a problem - another installation with same table prefix exists!' => 'We have a problem - another installation with same table prefix exists!', 'Prefix already in-use' => 'Prefix already in-use', 'Unable to read config file. Permission denied! (#2)' => 'Unable to read config file. Permission denied! (#2)', 'Unable to open config file for writing. Permission denied! (#3)' => 'Unable to open config file for writing. Permission denied! (#3)', '%s: Internal Error - please make sure your download is the latest (#1)' => '%s: Internal Error - please make sure your download is the latest (#1)', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s: Unknown or invalid schema signature (%s .. %s)', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s: Error parsing SQL schema! Get help from developers (#4)', 'Unable to create admin user (#6)' => 'Unable to create admin user (#6)', 'Unable to create config settings' => 'Unable to create config settings', 'Unable to write to config file. Permission denied! (#5)' => 'Unable to write to config file. Permission denied! (#5)', 'Congratulations osTicket basic installation completed!\n\nThank you for choosing osTicket!' => 'Congratulations osTicket basic installation completed!\n\nThank you for choosing osTicket!', 'Configuration file missing!' => 'ChybÃ konfiguraÄnÃ soubor!', 'osTicket installer requires ability to write to the configuration file, include/ost-config.php. A template copy is located in the include directory (include/ost-sampleconfig.php).' => 'osTicket installer requires ability to write to the configuration file, include/ost-config.php. A template copy is located in the include directory (include/ost-sampleconfig.php).', 'Rename the sample file include/ost-sampleconfig.php to ost-config.php and click continue below.' => 'Rename the sample file include/ost-sampleconfig.php to ost-config.php and click continue below.', 'Windows PowerShell' => 'Windows PowerShell', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s', 'If you are looking for a greater level of support, we provide professional installation services and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => 'If you are looking for a greater level of support, we provide professional installation services and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.', 'Learn More!' => 'DozvÄ›dÄ›t se vÃce!', 'Configuration file is not writable' => 'Configuration file is not writable', 'osTicket installer requires ability to write to the configuration file %s' => 'osTicket installer requires ability to write to the configuration file %s', 'Please follow the instructions below to give read and write access to the web server user.' => 'Please follow the instructions below to give read and write access to the web server user.', 'Add \"Full Access\" permission for the \"Everyone\" user' => 'Add \"Full Access\" permission for the \"Everyone\" user', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.', 'Click on the file, select change permission, and then giving all permissions to the file.' => 'Click on the file, select change permission, and then giving all permissions to the file.', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => 'Don\'t worry! We\'ll remind you to take away the write access post-install', 'Done? Continue' => 'Done? Continue', 'osTicket is already installed?' => 'osTicket is already installed?', 'Configuration file already changed - which could mean osTicket is already installed or the config file is currupted. If you are trying to upgrade osTicket, then go to %s Admin Panel %s.' => 'Configuration file already changed - which could mean osTicket is already installed or the config file is currupted. If you are trying to upgrade osTicket, then go to %s Admin Panel %s.', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.', 'Refer to the %s Installation Guide %s on the wiki for more information.' => 'Refer to the %s Installation Guide %s on the wiki for more information.', 'We provide professional installation services and commercial support with guaranteed response times, and access to the core development team.' => 'We provide professional installation services and commercial support with guaranteed response times, and access to the core development team.', 'Contact Us' => 'Contact Us', 'Congratulations!' => 'Congratulations!', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.', 'Config file permission' => 'Config file permission', 'Change permission of ost-config.php to remove write access as shown below.' => 'Change permission of ost-config.php to remove write access as shown below.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access', 'Click on the file, select change permission, and then remove write access.' => 'Click on the file, select change permission, and then remove write access.', 'Below, you\'ll find some useful links regarding your installation.' => 'Below, you\'ll find some useful links regarding your installation.', 'Your osTicket URL' => 'Your osTicket URL', 'Your Staff Control Panel' => 'Your Staff Control Panel', 'osTicket Forums' => 'osTicket Forums', 'osTicket Community Wiki' => 'osTicket Community Wiki', 'Post-Install Setup' => 'Post-Install Setup', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => 'For complete and upto date guide see %1$s osTicket wiki %2$s', 'Commercial Support Available' => 'Commercial Support Available', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.', 'Thank You for Choosing osTicket!' => 'Thank You for Choosing osTicket!', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => 'We are delighted you have chosen osTicket for your customer support ticketing system!', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to install and run osTicket.' => 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to install and run osTicket.', 'These items are necessary in order to install and use osTicket.' => 'These items are necessary in order to install and use osTicket.', '%s or greater' => '%s or greater', 'Recommended' => 'Recommended', 'You can use osTicket without these, but you may not be able to use all features.' => 'You can use osTicket without these, but you may not be able to use all features.', 'extension' => 'extension', 'Required for mail fetching' => 'Required for mail fetching', '(for XML API)' => '(for XML API)', '(for HTML email processing)' => '(for HTML email processing)', '(faster performance)' => '(faster performance)', 'recommended for all installations' => 'recommended for all installations', 'recommended for plugins and language packs' => 'recommended for plugins and language packs', 'osTicket Basic Installation' => 'osTicket Basic Installation', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => 'Please fill out the information below to continue your osTicket installation. All fields are required.', 'The URL of your helpdesk, its name, and the default system email address' => 'The URL of your helpdesk, its name, and the default system email address', 'Default Email' => 'Default Email', 'Primary Language' => 'Primary Language', 'Admin User' => 'Admin User', 'Your primary administrator account - you can add more users later.' => 'Your primary administrator account - you can add more users later.', 'Retype Password' => 'Retype Password', 'Database Settings' => 'Database Settings', 'Database connection information' => 'Database connection information', 'MySQL Table Prefix' => 'MySQL pÅ™edpona', 'Install Now' => 'Install Now', 'We provide professional installation services and commercial support.' => 'We provide professional installation services and commercial support.', 'Please wait... while we install your new support ticket system!' => 'Please wait... while we install your new support ticket system!', 'Basic Installation Completed' => 'Basic Installation Completed', 'osTicket installation has been completed successfully.' => 'osTicket installation has been completed successfully.', 'It\'s important to keep your installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'It\'s important to keep your installation up to date. Get announcements, security updates and alerts delivered directly to you!', 'I\'d like to receive the following notifications' => 'I\'d like to receive the following notifications', 'News & Announcements' => 'News & Announcements', 'Security Alerts' => 'Security Alerts', 'Keep me Updated' => 'Keep me Updated', 'No thanks.' => 'No thanks.', 'Thank you!' => 'Thank you!', 'Once again, thank you for choosing osTicket as your new customer support platform!' => 'Once again, thank you for choosing osTicket as your new customer support platform!', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.', 'Uploading ...' => 'NahrÃ¡vÃ¡nÃ ...', 'Your browser is not supported' => 'Your browser is not supported', 'You are trying to upload too many files' => 'SnaÅ¾Ãte se vloÅ¾it pÅ™ÃliÅ¡ mnoho souborÅ¯', 'File is too large' => 'File is too large', 'This type of file is not allowed' => 'This type of file is not allowed', 'Could not find or read this file' => 'Could not find or read this file', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!', 'Show Images' => 'Show Images', 'Download' => 'Download', 'Monospace' => 'Monospace', 'Change font family' => 'ZmÄ›Åˆ typ pÃsma', 'Remove font size' => 'Remove font size', 'Change font size' => 'Change font size', 'Left to Right' => 'Left to Right', 'Right to Left' => 'Right to Left', 'Change Text Direction' => 'Change Text Direction', 'Draft Saved' => 'Koncept uloÅ¾en', 'Delete Draft' => 'Odstranit pracovnÃ verzi', 'Unable to save draft. Refresh the current page to restore and continue your draft.' => 'Unable to save draft. Refresh the current page to restore and continue your draft.', 'You\'re limited to only {0} selections.\n' => 'You\'re limited to only {0} selections.\n', 'You have made {0} selections.\n' => 'You have made {0} selections.\n', 'Please remove {0} selection(s).' => 'Please remove {0} selection(s).', 'Alert' => 'Alert', 'Please make at least {0} selections. {1} checked so far.' => 'Please make at least {0} selections. {1} checked so far.', 'Are you sure you want to remove this attachment?' => 'Are you sure you want to remove this attachment?', 'Advanced search failed - try again!' => 'Advanced search failed - try again!', 'Create' => 'Create', 'Any changes or info you\'ve entered will be discarded!' => 'Any changes or info you\'ve entered will be discarded!', 'Unable to acquire a lock on the ticket. Someone else could be working on the same ticket. Please confirm if you wish to continue anyways.' => 'Unable to acquire a lock on the ticket. Someone else could be working on the same ticket. Please confirm if you wish to continue anyways.', 'Unable to lock the ticket. Someone else could be working on the same ticket.' => 'Unable to lock the ticket. Someone else could be working on the same ticket.', 'Still busy... smile #' => 'Still busy... smile #', 'Cleaning up!...' => 'Cleaning up!...', 'Error occurred. Aborting...' => 'Error occurred. Aborting...', 'Manual upgrade required (ajax failed)' => 'Manual upgrade required (ajax failed)', 'Something went wrong' => 'Something went wrong', ) ?>--- - type: ticket-status name: Stav ticketu name_plural: Stavy ticketu sort_mode: SortCol masks: 13 notes: Stavy ticketu properties: title: Vlastnosti stavu ticketu instructions: Vlastnosti, kterÃ© mohou bÃ½t nastaveny u stavu ticketu. deletable: false fields: - type: state name: state label: Stav required: true sort: 1 edit_mask: 63 configuration: prompt: Stav ticketu - type: memo name: description label: Popis required: false sort: 3 edit_mask: 15 configuration: rows: 2 cols: 40 html: false length: 100 configuration: handler: TicketStatusList <?php return array ( 'Build-Date' => 'Mon, 16 Nov 14 16:48:19 -0100', 'Build-Version' => 'v1.9.4', 'Language' => 'cs_CS', 'Id' => 'lang:cs', 'Last-Revision' => '2014-11-16 12:15-0100', 'Version' => 141455, );--- low: priority_id: 1 priority_desc: NÃzkÃ¡ priority_color: '#DDFFDD' priority_urgency: 4 normal: priority_id: 2 priority_desc: NormÃ¡lnÃ priority_color: '#FFFFF0A' priority_urgency: 3 high: priority_id: 3 priority_desc: VysokÃ¡ priority_color: '#FEE7E7' priority_urgency: 2 emergency: priority_id: 4 priority_desc: Stav nouze priority_color: '#FEE7E7' priority_urgency: 1 --- - id: 1 name: ObecnÃ© tickety next: 1 padding: "0" increment: 1 flags: 1 --- - id: 1 isactive: 1 enable_priority_escalation: 1 disable_overdue_alert: 0 grace_period: 48 name: VÃ½chozÃ SLA notes: "" --- - isenabled: 1 noalerts: 0 name: ÃšroveÅˆ I Podpora notes: StupeÅˆ podpory 1, zodpovÄ›dnost za ÃºvodnÃ kontakt se zÃ¡kaznÃky --- notes: 'Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku pÅ™iÅ™azenÃ poÅ¾adavku. ZÃ¡kaznickÃ½ poÅ¾adavek mÅ¯Å¾e bÃ½t pÅ™iÅ™azen systÃ©mem automaticky nebo ruÄnÄ› jinÃ½m zamÄ›stnancem. PouÅ¾ijte %{assigner} pro rozliÅ¡enÃ, kdo poÅ¾adavek pÅ™idÄ›lil.' subject: PÅ™iÅ™azenÃ½ zÃ¡kaznickÃ½ poÅ¾adavek body: |2 <h3>DobrÃ½ den %{assignee.name.first},</h3> UÅ¾ivatel %{assigner.name.short} VÃ¡m pÅ™iÅ™adil zÃ¡kaznickÃ½ poÅ¾adavek <a href="%{ticket.staff_link}">#%{ticket.number}</a> <table> <tbody> <tr> <td> Od: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> PÅ™edmÄ›t: </td> <td> %{ticket.subject} </td> </tr> </tbody> </table> %{comments} <hr> <div>Pro zobrazenÃ zÃ¡kaznickÃ©ho poÅ¾adavku se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory</div> VaÅ¡e zÃ¡kaznickÃ¡ podpora <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="ProvozovÃ¡no na osTicket" width="126" height="19" style="width: 126px;"> --- notes: Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku pÅ™ipojenÃ novÃ© zprÃ¡vy k zÃ¡kaznickÃ©mu poÅ¾adavku. Situace mÅ¯Å¾e nastat, pokud uÅ¾ivatelÃ© reagujÃ na systÃ©movÃ½ e-mail nebo navÅ¡tÃvÃ strÃ¡nky zÃ¡kaznickÃ© podpory a zveÅ™ejnÃ novou zprÃ¡vu. subject: UpozornÄ›nÃ na novou zprÃ¡vu body: |2 <h3>DobrÃ½ den %{recipient},</h3> K zÃ¡kaznickÃ©mu poÅ¾adavku <a href="%{ticket.staff_link}">#%{ticket.number}</a> byla pÅ™ipojena novÃ¡ zprÃ¡va <table> <tbody> <tr> <td> Od: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> OddÄ›lenÃ: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> %{message} <hr> <div>Pro zobrazenÃ nebo odpovÄ›Ä na zÃ¡kaznickÃ½ poÅ¾adavek se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory</div> VaÅ¡e zÃ¡kaznickÃ¡ podpora <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="ProvozovÃ¡no na osTicket" width="126" height="19" style="width: 126px;"> --- notes: Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku zveÅ™ejnÄ›nÃ novÃ© zprÃ¡vy v zÃ¡kaznickÃ©m poÅ¾adavku. Situace mÅ¯Å¾e nastat, pokud uÅ¾ivatelÃ© reagujÃ na systÃ©movÃ½ e-mail nebo navÅ¡tÃvÃ strÃ¡nky zÃ¡kaznickÃ© podpory a zveÅ™ejnÃ novou zprÃ¡vu. subject: PotvrzenÃ o pÅ™ijetÃ zprÃ¡vy body: '<h3>VÃ¡Å¾enÃ½ %{recipient.name.first},</h3> VaÅ¡e odpovÄ›Ä na podporu poÅ¾adavku <a href="%{recipient.ticket_link}">#%{ticket.number}</a> byla zaznamenÃ¡na <div style="color: rgb(127, 127, 127);"> vaÅ¡e %{company.name} tÃ½m, %{signature}</div> <hr><div style="color: rgb(127, 127, 127); font-size: small; text-align: center"> mÅ¯Å¾ete zobrazit pokrok Å¾Ã¡dosti o podporu <a href="%{recipient.ticket_link}"> on-line zde</a></div>' --- notes: Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku zveÅ™ejnÄ›nÃ novÃ© poznÃ¡mky v zÃ¡kaznickÃ©m poÅ¾adavku. InternÃ poznÃ¡mky mohou pÅ™idÃ¡vat pouze zamÄ›stnanci Helpdesku. subject: UpozornÄ›nÃ na novou internÃ poznÃ¡mku body: |2 <h3>DobrÃ½ den %{recipient},</h3> InternÃ poznÃ¡mka byla pÅ™ipojena k zÃ¡kaznickÃ©mu poÅ¾adavku <a href="%{ticket.staff_link}">#%{ticket.number}</a> <table> <tbody> <tr> <td> Od: </td> <td> %{note.poster} </td> </tr> <tr> <td> Nadpis: </td> <td> %{note.title} </td> </tr> </tbody> </table> %{note.message} <hr> Pro zobrazenÃ VaÅ¡eho poÅ¾adavku se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory VaÅ¡e zÃ¡kaznickÃ¡ podpora <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="ProvozovÃ¡no na osTicket" width="126" height="19" style="width: 126px;"> --- notes: OznÃ¡menÃ odeslÃ¡no spolupracovnÃkÅ¯m lÃstku, napÅ™. odpovÄ›Ä Äi zprÃ¡va. subject: 'Re: %{ticket.subject} [#%{ticket.number}]' body: |2 <h3>DrahÃ½ %{recipient.name.first},</h3> <div> %{poster.name} zaznamenal zprÃ¡vu na lÃstek, na kterÃ©m se podÃlÃte. </div> %{message} <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> Tento email jste dostal, protoÅ¾e jste spolupracovnÃk u lÃstku <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >#%{ticket.number}</a>. Pro ÃºÄast jednoduÅ¡e odpovÄ›zte na tento email nebo <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >kliknÄ›te sem</a> pro kompletnÃ archÃv vlÃ¡kna lÃstku. </div> --- notes: Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku zadÃ¡nÃ novÃ©ho zÃ¡kaznickÃ©ho poÅ¾adavku v systÃ©mu. NastavenÃ platÃ pro poÅ¾adavky vytvoÅ™enÃ© prostÅ™ednictvÃm e-mailu, portÃ¡lu zÃ¡kaznickÃ© podpory nebo API. subject: UpozornÄ›nÃ na novÃ½ poÅ¾adavek body: |2 <h2>DobrÃ½ den %{recipient},</h2> Byl vytvoÅ™en novÃ½ zÃ¡kaznickÃ½ poÅ¾adavek #%{ticket.number} <table> <tbody> <tr> <td> Od: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> OddÄ›lenÃ: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> %{message} <hr> <div>Pro zobrazenÃ nebo odpovÄ›Ä na zÃ¡kaznickÃ½ poÅ¾adavek se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory</div> VaÅ¡e zÃ¡kaznickÃ¡ podpora <a href="http://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="ProvozovÃ¡no na osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> --- notes: | Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku, kdy bude zveÅ™ejnÄ›na automatickÃ¡ odpovÄ›Ä na vytvoÅ™enÃ½ zÃ¡kaznickÃ½ poÅ¾adavek. DostupnÃ© promÄ›nnÃ© pro pÅ™epsÃ¡nÃ: %{ticket.*}, %{response} subject: 'Re: %{ticket.subject} [#%{ticket.number}]' body: | <h3>VÃ¡Å¾enÃ½ %{recipient.name.first},</h3> Byl vytvoÅ™en poÅ¾adavek na podporu a vytvoÅ™en ticket <a href="%{recipient.ticket_link}">#%{ticket.number}</a> s nÃ¡sledujÃcÃ automatickou odpovÄ›dÃ OdvÄ›tvÃ: %{ticket.topic.name} PÅ™edmÄ›t: %{ticket.subject} %{response} <div style="color: rgb(127, 127, 127);">VÃ¡Å¡ tÃ½m %{company.name}, %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;">DoufÃ¡me, Å¾e je tato odpovÄ›Ä na vaÅ¡e dotazy dostateÄnÃ¡. Pokud chcete poskytnout dodateÄnÃ© pÅ™ipomÃnky nebo informace, prosÃm, odpovÄ›zte na tento e-mail nebo <a href="%{recipient.ticket_link}">se pÅ™ihlaste do svÃ©ho ÃºÄtu</a> kde je kompletnÃ historie poÅ¾adavkÅ¯.</div> --- notes: Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku vytvoÅ™enÃ novÃ©ho zÃ¡kaznickÃ©ho poÅ¾adavku subject: 'Tiket podpory otevÅ™en [#%{ticket.number}]' body: | <h3>VÃ¡Å¾enÃ½ %{recipient.name.first},</h3> PoÅ¾adavek na podporu byl vytvoÅ™en a pÅ™iÅ™azen #%{ticket.number}. OdpovÄ›dnÃ¡ osoba se s VÃ¡mi spojÃ ihned jak to bude moÅ¾nÃ©. MÅ¯Å¾ete <a href="%{recipient.ticket_link}">online sledovat postup poÅ¾adavku</a>. <div style="color: rgb(127, 127, 127)"> VÃ¡s TÃ½m %{company.name}, %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; ">Pokud chcete poskytnout dodateÄnÃ© pÅ™ipomÃnky nebo informace, prosÃm, odpovÄ›zte na tento e-mail nebo <a href="%{recipient.ticket_link}">se pÅ™ihlaste do svÃ©ho ÃºÄtu</a> kde je kompletnÃ historie VaÅ¡ich poÅ¾adavkÅ¯.</div> --- notes: | Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku vytvoÅ™enÃ novÃ©ho zÃ¡kaznickÃ©ho poÅ¾adavku zamÄ›stnancem, a to na zÃ¡kladÄ› povÄ›Å™enÃ uÅ¾ivatele. Toto se nejÄastÄ›ji stÃ¡vÃ¡, kdyÅ¾ uÅ¾ivatel kontaktuje Helpdesk telefonicky. subject: '%{ticket.subject} [#%{ticket.number}]' body: | <h3>VÃ¡Å¾enÃ½/Ã¡ %{recipient.name.first},</h3> NÃ¡Å¡ tÃ½m pÃ©Äe o zÃ¡kaznÃky vytvoÅ™il, <a href="%{recipient.ticket_link}">#%{ticket.number}</a> ve VaÅ¡em zastoupenÃ, s nÃ¡sledujÃcÃm podrobnostmi a shrnutÃm: Topic: %{ticket.topic.name} Subject: %{ticket.subject} %{message} Pokud bude potÅ™eba odpovÄ›dnÃ¡ osoba se s VÃ¡mi spojÃ hned jak to bude moÅ¾nÃ©. MÅ¯Å¾ete takÃ© <a href="%{recipient.ticket_link}">online sledovat postup tohoto poÅ¾adavku</a>. <div style="color: rgb(127, 127, 127);"> VÃ¡Å¡ TÃ½m %{company.name}, %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; ">Pokud chcete poskytnout dodateÄnÃ© pÅ™ipomÃnky nebo informace, prosÃm, odpovÄ›zte na tento e-mail nebo <a href="%{recipient.ticket_link}">se pÅ™ihlaste do svÃ©ho ÃºÄtu</a> kde je kompletnÃ historie poÅ¾adavkÅ¯..</div> --- notes: | Bude odeslÃ¡no zamÄ›stnanci v okamÅ¾iku vyprÅ¡enÃ termÃnu zÃ¡kaznickÃ©ho poÅ¾adavku. ProÅ¡lÃ© poÅ¾adavky se zobrazÃ na zÃ¡kladÄ› uplynulÃ©ho termÃnu pro vyÅ™ÃzenÃ nebo SLA definovanÃ© pro konkrÃ©tnÃ poÅ¾adavek. subject: UpozornÄ›nÃ na propadlÃ½ poÅ¾adavek body: |2 <h3>DobrÃ½ den %{recipient},</h3> ZÃ¡kaznickÃ½ poÅ¾adavek <a href="%{ticket.staff_link}">#%{ticket.number}</a> je po termÃnu pro jeho vyÅ™ÃzenÃ. Na vyÅ™ÃzenÃ tohoto poÅ¾adavku bychom mÄ›li vÅ¡ichni usilovnÄ› pracovat, abychom ho vyÅ™eÅ¡ili v co nejkratÅ¡Ã dobÄ›. PÄ›knÃ½ den, %{ticket.dept.manager.name} <hr> <div>Pro zobrazenÃ nebo odeslÃ¡nÃ odpovÄ›di na poÅ¾adavek se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory. Tato zprÃ¡va VÃ¡m byla odeslÃ¡na proto, Å¾e tento poÅ¾adavek byl pÅ™idÄ›len buÄ pÅ™Ãmo VÃ¡m, nebo oddÄ›lenÃ jehoÅ¾ jste Älenem.</div> VÃ¡Å¡ (stÃ¡le jeÅ¡tÄ› pÅ™Ã¡telskÃ½) Helpdesk <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="ProvozovÃ¡no na osTicket" width="126" style="width: 126px;"> --- notes: | Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku pÅ™ekroÄenÃ povolenÃ©ho poÄtu zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯. Limit se dÃ¡ nastavit v rÃ¡mci Admin panelu a je definovanÃ½ jako poÄet zaloÅ¾enÃ½ch zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯ vztahujÃcÃch se k jednomu e-mailu. subject: DosaÅ¾eno povolenÃ©ho poÄtu poÅ¾adavkÅ¯ body: | <h3>VÃ¡Å¾enÃ½/Ã¡ %{ticket.name.first},</h3> DosÃ¡hli jste maximÃ¡lnÃho povolenÃ©ho poÄtu otevÅ™enÃ½ch poÅ¾adavkÅ¯. Abyste mohli otevÅ™Ãt dalÅ¡Ã poÅ¾adavek, jeden z VaÅ¡ich ÄekajÃcÃch poÅ¾adavkÅ¯ musÃ bÃ½t uzavÅ™en. pro aktualizaci nebo doplnÄ›nÃ pÅ™ipomÃnek se jednoduÅ¡e <a href="%{url}/urlticketsticketemail.php?e=%{ticket.email}">pÅ™ihlaste do naÅ¡eho helpdesku</a>. DÄ›kujeme, SystÃ©m Podpory ZÃ¡kaznÃkÅ¯ --- notes: | Bude odeslÃ¡no uÅ¾ivateli v okamÅ¾iku odpovÄ›di zamÄ›stnance na zÃ¡kaznickÃ½ poÅ¾adavek. OdpovÄ›di mohou zadÃ¡vat pouze zamÄ›stnanci Helpdesku. subject: 'Re: %{ticket.subject}' body: | <h3>VÃ¡Å¾enÃ½/Ã¡ %{recipient.name},</h3> %{response} <div style="color: rgb(127, 127, 127);"> VÃ¡Å¡ TÃ½m %{company.name}, %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" >We hope this response has sufficiently answered your questions. Pokud ne, prosÃm neposÃlejte dalÅ¡Ã email. MÃsto toho odpovÄ›zte na tento email nebo <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >se pÅ™ihlaste do VaÅ¡eho ÃºÄtu</a> kde je kompletnÃ historie VaÅ¡ich poÅ¾adavkÅ¯ a odpovÄ›dÃ.</div> --- notes: "" subject: 'PÅ™evod zÃ¡kaznickÃ©ho poÅ¾adavku #%{ticket.number} do %{ticket.dept.name}' body: |2 <h3>DobrÃ½ den %{recipient},</h3> ZÃ¡kaznickÃ½ poÅ¾adavek <a href="%{ticket.staff_link}">#%{ticket.number}</a> byl pÅ™eveden do oddÄ›lenÃ %{ticket.dept.name} na zÃ¡kladÄ› poÅ¾adavku %{staff.name.short} <blockquote> %{comments} </blockquote> <hr> <div>Pro zobrazenÃ nebo odpovÄ›Ä na zÃ¡kaznickÃ½ poÅ¾adavek se prosÃm <a href="%{ticket.staff_link}">pÅ™ihlaste</a> do systÃ©mu zÃ¡kaznickÃ© podpory. </div> VaÅ¡e zÃ¡kaznickÃ¡ podpora <a href="http://osticket.com/"><img width="126" height="19" alt="ProvozovÃ¡no na osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> --- notes: Tato Å¡ablona definuje oznÃ¡menÃ pro klienty, kterÃ½m byl pÅ™Ãstup poslÃ¡n na jejich e-mail. ÄŒÃslo tiketu a e-mailovÃ¡ adresa spustÃ pÅ™ÃstupovÃ½ odkaz. name: 'Odkaz na ÄÃslo tiketu [#%{ticket.number}]' body: '<h3>DobrÃ½ den %{recipient.name.first},</h3> <div> V helpdesku %{url} byl za VaÅ¡i osobu odeslÃ¡n poÅ¾adavek na pÅ™Ãstup k tiketu #%{ticket.number}. Pro kontrolu tiketu Ä. #%{ticket.number}, kliknÄ›te na nÃ¡sledujÃcÃ odkaz. <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a> Pokud jste si jej nevyÅ¾Ã¡dali , smaÅ¾te tento email a povaÅ¾ujte jej za bezpÅ™edmÄ›tnÃ½. VÃ¡Å¡ ÃºÄet zÅ¯stÃ¡vÃ¡ zabezpeÄenÃ½ a nikomu nebyly pÅ™edÃ¡ny pÅ™ÃstupovÃ© Ãºdaje k tiketu. NÄ›kdo mohl nÃ¡hodnÄ› zadat VaÅ¡i emailovou adresu. -- %{company.name} </div>' --- notes: Toto sestavuje zÃ¡hlavÃ na strÃ¡nce PÅ™ihlÃ¡Å¡enÃ klienta. MÅ¯Å¾e bÃ½t uÅ¾iteÄnÃ© k informovÃ¡nÃ VaÅ¡ich klientÅ¯ o VaÅ¡ich politikÃ¡ch pÅ™ihlaÅ¡ovÃ¡nÃ a registrace. name: 'PÅ™ihlaste se k %{company.name}' body: Pro naÅ¡e lepÅ¡Ã sluÅ¾by, doporuÄujeme naÅ¡im klientÅ¯ zaregistrovat si ÃºÄet. --- notes: Toto je prvnÃ zprÃ¡va a baner zobrazenÃ½ na strÃnce Staff Log In. PrvnÃ input pole patÅ™Ã k ÄervenÄ› formÃ¡tovanÃ©mu textu zobrazenÃ©ho navrchu. DalÅ¡Ã textarea je pro obsah baneru, kterÃ½ by mÄ›l slouÅ¾it jako vylouÄenÃ odpovÄ›dnosti. name: VyÅ¾adovÃ¡no ovÄ›Å™enÃ body: "" --- notes: 'Landing Page odkazuje na obsah poÄÃ¡teÄnÃho zobrazenÃ ZÃ¡kaznickÃ©ho PortÃ¡lu. Å ablona mÄ›nÃ obsah zobrazenÃ½ nad dvÄ›ma odkazy OtevÅ™Ãt novÃ½ tiket a Zkontrolovat stav tiketu.' name: VstupnÃ body: | <h1>VÃtejte v centru zÃ¡kaznickÃ© podpory</h1> S cÃlem zefektivnit podporu pro Å™eÅ¡enÃ zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯ a naÅ¡e lepÅ¡Ã sluÅ¾by, pouÅ¾ÃvÃ¡me systÃ©m zÃ¡kaznickÃ© podpory. KaÅ¾dÃ©mu poÅ¾adavku je pÅ™iÅ™azeno jedineÄnÃ© identifikaÄnÃ ÄÃslo poÅ¾adavku, kterÃ© mÅ¯Å¾ete pouÅ¾Ãt k online sledovÃ¡nÃ stavu vyÅ™izovÃ¡nÃ VaÅ¡eho poÅ¾adavku. Pro VaÅ¡e informovÃ¡nÃ mÃ¡me k dispozici kompletnÃ archivy a historii vÅ¡ech zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯. PlatnÃ¡ e-mailovÃ¡ adresa je nezbytnÃ¡ pro zaloÅ¾enÃ zÃ¡kaznickÃ©ho poÅ¾adavku. --- notes: StrÃ¡nka Offline se zobrazÃ v ZÃ¡kaznickÃ©m PortÃ¡lu kdyÅ¾ je Help Desk vypnutÃ½. name: Mimo provoz body: | <div><h1> ZÃ¡kaznickÃ¡ podpora je mimo provoz </h1> DÄ›kujeme VÃ¡m za VÃ¡Å¡ zÃ¡jem. ZÃ¡kaznickÃ¡ podpora je mimo provoz, navÅ¡tivte nÃ¡s prosÃm pozdÄ›ji. </div> --- notes: 'Tato Å¡ablona definuje email odeslanÃ½ klientÅ¯m, kteÅ™Ã klikli na odkaz ZapomnÄ›l jsem heslo na StrÃ¡nce pÅ™ihlÃ¡Å¡enÃ klienta.' name: 'PÅ™Ãstup do Help Desku %{company.name}' body: '<h3>ZdravÃme %{user.name.first},</h3> <div> Vy nebo nÄ›kdo jinÃ½ poÅ¾Ã¡dal o reset hesla do helpdesku na adrese %{url}. Pokud cÃtÃte, Å¾e je to chyba, smaÅ¾te tento email a povaÅ¾ujte ho za bezpÅ™edmÄ›tnÃ½. VÃ¡Å¡ ÃºÄet je stÃ¡le bezpeÄnÃ½ a nikomu do nÄ›j nebyl pÅ™edÃ¡n pÅ™Ãstup. NenÃ zablokovanÃ½ a VaÅ¡e heslo nebylo resetovÃ¡no. NÄ›kdo mohl chybnÄ› zadat VaÅ¡i emailovou adresu. Pro zmÄ›nu hesla klepnÄ›te na nÃ¡sledujÃcÃ odkaz do helpdesku. <a href="%{link}">%{link}</a> PÅ™Ã¡telsky, VÃ¡Å¡ SystÃ©m pro podporu zÃ¡kaznÃkÅ¯ %{company.name} </div>' --- notes: 'This template defines the email sent to Staff who select the Forgot My Password link on the Staff Control Panel Log In page.' name: Obnovit zapomenutÃ© heslo pro zamÄ›stnance body: '<h3>Hi %{staff.name.first},</h3> <div> A password reset request has been submitted on your behalf for the helpdesk at %{url}. If you feel that this has been done in error, delete and disregard this email. Your account is still secure and no one has been given access to it. It is not locked and your password has not been reset. Someone could have mistakenly entered your email address. Follow the link below to login to the help desk and change your password. <a href="%{link}">%{link}</a> Your friendly Customer Support System <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div>' --- notes: 'This template defines the email sent to Clients when their account has been created in the Client Portal or by an Agent on their behalf. This email serves as an email address verification. Please use %{link} somewhere in the body.' name: 'VÃtejte do %{company.name}' body: |- <h3>Hi %{recipient.name.first},</h3> <div> We've created an account for you at our help desk at %{url}. Please follow the link below to confirm your account and gain access to your tickets. <a href="%{link}">%{link}</a> Your friendly Customer Support System %{company.name} </div> --- notes: This templates defines the page shown to Clients after completing the registration form. The template should mention that the system is sending them an email confirmation link and what is the next step in the registration process. name: Registrace ÃºÄtu body: "<div>Thanks for registering for an account. We've just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets. </div>" --- notes: This template defines the initial email (optional) sent to Agents when an account is created on their behalf. name: VÃtejte do osTicket body: |- <h3>Hi %{recipient.name.first},</h3> <div> We've created an account for you at our help desk at %{url}. Please follow the link below to confirm your account and gain access to your tickets. <a href="%{link}">%{link}</a> Your friendly Customer Support System %{company.name} </div> --- notes: Tato Å¡ablona zobrazuje informace po ÃºspeÅ¡nÃ©m potvrzenÃ registrace. MÅ¯Å¾e napÅ™. informovat uÅ¾ivatele o dokonÄenÃ registrace a Å¾e klient jiÅ¾ mÅ¯Å¾e zadÃ¡vat tikety nebo pÅ™istupovat k existujÃcÃm poÅ¾adavkÅ¯m. name: ÃšÄet byl potvrzen! body: '<div> DÄ›kujeme VÃ¡m za registraci. PotvrzenÃ VaÅ¡eho e-mailu probÄ›hlo ÃºspÄ›Å¡nÄ› a aktivace ÃºÄtu byla dokonÄena. MÅ¯Å¾ete pokraÄovat otevÅ™enÃm novÃ©ho poÅ¾adavku nebo aktualizovat jiÅ¾ existujÃcÃ. VaÅ¡e zÃ¡kaznickÃ¡ podpora %{company.name} </div>' --- notes: 'StrÃ¡nka "DÄ›kujeme" se zobrazuje v pÅ™ÃpadÄ›, Å¾e uÅ¾ivatel zadal prostÅ™ednictvÃm Helpdesku novÃ½ zÃ¡kaznickÃ½ poÅ¾adavek.' name: DÄ›kujeme body: | <div>%{ticket.name}, DÄ›kujeme VÃ¡m za VÃ¡Å¡ kontakt. ZÃ¡kaznickÃ½ poÅ¾adavek byl vytvoÅ™en a zÃ¡stupce Helpdesku VÃ¡s bude v pÅ™ÃpadÄ› nutnosti v krÃ¡tkÃ© dobÄ› kontaktovat zpÄ›t. TÃ½m zÃ¡kaznickÃ© podpory </div> --- - isenabled: 1 title: Co je osTicket (pÅ™Ãklad)? response: 'osTicket je Å¡iroce rozÅ¡ÃÅ™enÃ½ open source systÃ©m pro sprÃ¡vu zÃ¡kaznickÃ½ch poÅ¾adavkÅ¯, zajÃmavÃ¡ alternativa k placenÃ½m a komplexnÃm sluÅ¾bÃ¡m zÃ¡kaznickÃ© podpory - jednoduchÃ½, nenÃ¡roÄnÃ½, spolehlivÃ½, open source, pÅ™ÃstupnÃ½ na internetu, snadno nastavitelnÃ½ a uÅ¾ivatelsky pÅ™ÃjemnÃ½ na uÅ¾ÃvÃ¡nÃ.' notes: "" attachments: - name: osTicket.txt type: text/plain data: PÅ™edefinovanÃ© pÅ™Ãlohy - isenabled: 1 title: PÅ™Ãklad (s promÄ›nnÃ½mi) response: | DobrÃ½ den %{ticket.name.first}, VÃ¡Å¡ poÅ¾adavek #%{ticket.number} vytvoÅ™enÃ½ dne %{ticket.create_date} je v oddÄ›lenÃ %{ticket.dept.name}. notes: "" --- deptId: 1 topicId: 1 name: osTicket podpora email: support@osticket.com source: Web subject: osTicket byl nainstalovÃ¡n! message: | DÄ›kujeme, Å¾e jste si vybrali osTicket. NezapomeÅˆte se pÅ™ipojit k <a href="http://osticket.com/forums">osTicket fÃ³ru</a> a pÅ™idat VÃ¡Å¡ e-mail do <a href="http://osticket.com/updates">seznamu</a> pro zÃskÃ¡nÃ aktuÃ¡lnÃch oznÃ¡menÃ, bezpeÄnostnÃch aktualizacÃ a upozornÄ›nÃ. osTicket fÃ³rum je vÃ½bornÃ© mÃsto pro zÃskÃ¡nÃ asistence, poradenstvÃ, tipÅ¯ a pomoci od ostatnÃch ÄlenÅ¯ komunity. osTicket Wiki poskytuje uÅ¾iteÄnÃ© vÃ½ukovÃ© materiÃ¡ly, dokumentaci a shromaÅ¾Äuje vÅ¡echny pÅ™ÃspÄ›vky ÄlenÅ¯ komunity. PÅ™ivÃtÃ¡me VaÅ¡i aktivnÃ ÃºÄast na budovÃ¡nÃ osTicket komunity! JestliÅ¾e hledÃ¡te vysokou ÃºroveÅˆ podpory, poskytujeme profesionÃ¡lnÃ sluÅ¾by, komerÄnÃ podporu s garantovanou dobou odezvy a pÅ™Ãstupem k tÃ½mu vÃ½vojÃ¡Å™Å¯ osTicket. MÅ¯Å¾eme upravit osTicket a dokonce pÅ™idat novÃ© funkce do systÃ©mu pro splnÄ›nÃ VaÅ¡ich individuÃ¡lnÃch poÅ¾adavkÅ¯. Pokud si nejste jisti instalacÃ a sprÃ¡vou skriptu, mÅ¯Å¾ete vyuÅ¾Ãt pronÃ¡jem osTicket systÃ©mu na <a href="http://www.supportsystem.com">http://www.supportsystem.com/</a> -- Å¾Ã¡dnÃ© aktualizace, mÅ¯Å¾eme importovat VaÅ¡e data! Na zÃ¡kladnÃ infrastrutuÅ™e SupportSystem zÃskÃ¡te vÅ¡echny funkce osTicket systÃ©mu a budete se moci zamÄ›Å™it pouze na VaÅ¡e zÃ¡kaznÃky, protoÅ¾e aplikace je stabilnÃ, udrÅ¾ovanÃ¡ a bezpeÄnÃ¡. PÄ›knÃ½ den, - osTicket tÃ½m http://osticket.com/ PS: NedÄ›lejte VaÅ¡e zÃ¡kaznÃky spokojenÃ½mi, mÄ›jte spokojenÃ© zÃ¡kaznÃky! --- source: Web name: osTicket podpora email: support@osticket.com subject: osTicket byl aktualizovÃ¡n! message: | osTicket byl ÃºspÄ›Å¡nÄ› aktualizovÃ¡n! DalÅ¡Ã informace o zmÄ›nÃ¡ch a novÃ½ch funkcÃch naleznete v poznÃ¡mkÃ¡ch (http://osticket.com/wiki/Release_Notes). NezapomeÅˆte se pÅ™ipojit k <a href="http://osticket.com/forums">osTicket fÃ³ru</a> a pÅ™idat VÃ¡Å¡ e-mail do <a href="http://osticket.com/updates">seznamu</a> pro zÃskÃ¡nÃ aktuÃ¡lnÃch oznÃ¡menÃ, bezpeÄnostnÃch aktualizacÃ a upozornÄ›nÃ! PÅ™ivÃtÃ¡me VaÅ¡i aktivnÃ ÃºÄast na budovÃ¡nÃ osTicket komunity! TÃ½m osTicket je pÅ™ipraven poskytovat podporu vÅ¡em uÅ¾ivatelÅ¯m prostÅ™ednictvÃm naÅ¡ich bezplatnÃ½ch informaÄnÃch zdrojÅ¯ a celÃ© Å¡kÃ¡ly podpÅ¯rnÃ½ch balÃÄkÅ¯ a sluÅ¾eb provozovanÃ½ch na komerÄnÃ bÃ¡zi. Pro dalÅ¡Ã informace nÃ¡s prosÃm kontaktujte na http://osticket.com/support/. VÃtÃ¡me jakoukoli zpÄ›tnou vazbu! Pokud si nejste jisti instalacÃ a sprÃ¡vou skriptu, mÅ¯Å¾ete vyuÅ¾Ãt pronÃ¡jem osTicket systÃ©mu na http://www.supportsystem.com/ -- Å¾Ã¡dnÃ© aktualizace, mÅ¯Å¾eme importovat VaÅ¡e data! Na zÃ¡kladnÃ infrastrutuÅ™e SupportSystem zÃskÃ¡te vÅ¡echny funkce osTicket systÃ©mu a budete se moci zamÄ›Å™it pouze na VaÅ¡e zÃ¡kaznÃky, protoÅ¾e aplikace je stabilnÃ, udrÅ¾ovanÃ¡ a bezpeÄnÃ¡. - osTicket tÃ½m http://osticket.com/ --- - id: 1 name: OtevÅ™Ãt state: open mode: 3 sort: 1 flags: 0 properties: description: OtevÅ™Ãt ticket. - id: 2 name: VyÅ™eÅ¡enÃ© state: resolved mode: 3 sort: 2 flags: 0 properties: description: VyÅ™eÅ¡enÃ© poÅ¾adavku jsou uzavÅ™enÃ© poÅ¾adavky, kterÃ© mohou bÃ½t znovu oteÅ™eny koncovÃ½m uÅ¾ivatelem. To mÅ¯Å¾e bÃ½t uÅ¾iteÄnÃ© pokud je k uzavÃrÃ¡nÃ poÅ¾adavkÅ¯ pouÅ¾ÃvÃ¡n spouÅ¡tÄ›Ä s oznÃ¡menÃm koncovÃ©mu uÅ¾ivateli. - id: 3 name: UzavÅ™enÃ© state: closed mode: 3 sort: 3 flags: 0 properties: description: Tikety, kterÃ© jsou oznaÄeny jako uzavÅ™enÃ© nemÅ¯Å¾e znovu koncovÃ½ uÅ¾ivatel obnovit. Vstupenky budou stÃ¡le pÅ™ÃstupnÃ© na panelu klientÅ¯ a zamÄ›stnancÅ¯. - id: 4 name: ArchivovanÃ© state: archived mode: 3 sort: 4 flags: 0 properties: description: PoÅ¾adavky dostupnÃ© pouze administrativnÄ›, ale jiÅ¾ nedostupnÃ© ve frontÄ› poÅ¾adavkÅ¯. - id: 5 name: SmazÃ¡no state: deleted mode: 3 sort: 5 flags: 0 properties: description: PoÅ¾davku ÄekajÃcÃ na smazÃ¡nÃ. NedostupnÃ© ve frontÄ› poÅ¾adavkÅ¯. „w1çcœ)‘6ð—6Í£ðæ��GBMB