include\staff\ticket-edit.inc.php
---------------------------------

Original:
        <tr>
            <td width="160">
                <?php echo __('SLA Plan');?>:
            </td>
            <td>
                <select name="slaId">
                    <option value="0" selected="selected" >&mdash; <?php echo __('None');?> &mdash;</option>
                    <?php
                    if($slas=SLA::getSLAs()) {
                        foreach($slas as $id =>$name) {
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['slaId']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error">&nbsp;<?php echo $errors['slaId']; ?></font>
            </td>
        </tr>
		
Replace:
        <tr>
            <td width="160">
                <?php echo __('SLA Plan');?>:
            </td>
            <td>
                <select name="slaId">
                    <option value="0" selected="selected" >&mdash; <?php echo __('None');?> &mdash;</option>
                    <?php
                    if($slas=SLA::getSLAs()) {
                        foreach($slas as $id =>$name) {
                            echo sprintf('<option value="%d" %s>%s</option>',
                                    $id, ($info['slaId']==$id)?'selected="selected"':'',$name);
                        }
                    }
                    ?>
                </select>
                &nbsp;<font class="error">&nbsp;<?php echo $errors['slaId']; ?></font>
            </td>
        </tr>
		<?php if($thisstaff->canAssignTickets()) { ?>
        <tr>
            <td width="160">
			    <?php echo __('Assign To');?>:
			</td>
            <td>
                <select id="assignId" name="assignId">
                    <option value="0" selected="selected">&mdash; <?php echo __('Select an Agent OR a Team');?> &mdash;</option>
                    <?php
                    if(($users=Staff::getAvailableStaffMembers())) {
                        echo '<OPTGROUP label="'.sprintf(__('Agents (%d)'), count($users)).'">';
                        foreach($users as $id => $name) {
                            $k="$id";
                            echo sprintf('<option value="%s" %s>%s</option>',
                                        $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
                        }
                        echo '</OPTGROUP>';
                    }

                    if(($teams=Team::getActiveTeams())) {
                        echo '<OPTGROUP label="'.sprintf(__('Teams (%d)'), count($teams)).'">';
                        foreach($teams as $id => $name) {
                            $k="$id";
                            echo sprintf('<option value="%s" %s>%s</option>',
                                        $k,(($info['assignId']==$k)?'selected="selected"':''),$name);
                        }
                        echo '</OPTGROUP>';
                    }
                    ?>
                </select>&nbsp;<span class='error'>&nbsp;<?php echo $errors['assignId']; ?></span>
            </td>
        </tr>
		<?php } ?>

*************************************************************************************************************************************************

include\class.ticket.php
------------------------

Original:
        $sql='UPDATE '.TICKET_TABLE.' SET updated=NOW() '
            .' ,topic_id='.db_input($vars['topicId'])
            .' ,sla_id='.db_input($vars['slaId'])
            .' ,source='.db_input($vars['source'])
            .' ,duedate='.($vars['duedate']?db_input(date('Y-m-d G:i',Misc::dbtime($vars['duedate'].' '.$vars['time']))):'NULL');
		
Replace:
		$assignId = $vars['assignId'];
        if ($assignId && is_object($assignId))
            $assignId = (float) $assignId;
		
		if ($assignId>0) 
		{
        $sql='UPDATE '.TICKET_TABLE.' SET updated=NOW() '
            .' ,topic_id='.db_input($vars['topicId'])
            .' ,sla_id='.db_input($vars['slaId'])
            .' ,staff_id='.db_input($vars['assignId'])
            .' ,source='.db_input($vars['source'])
            .' ,duedate='.($vars['duedate']?db_input(date('Y-m-d G:i',Misc::dbtime($vars['duedate'].' '.$vars['time']))):'NULL');
		}
		else
		{
        $sql='UPDATE '.TICKET_TABLE.' SET updated=NOW() '
            .' ,topic_id='.db_input($vars['topicId'])
            .' ,sla_id='.db_input($vars['slaId'])
            .' ,source='.db_input($vars['source'])
            .' ,duedate='.($vars['duedate']?db_input(date('Y-m-d G:i',Misc::dbtime($vars['duedate'].' '.$vars['time']))):'NULL');
		}


*************************************************************************************************************************************************

scp\tickets.php
---------------

Original:
        case 'update':
            if(!$ticket || !$thisstaff->canEditTickets())
                $errors['err']=__('Permission Denied. You are not allowed to edit tickets');
            elseif($ticket->update($_POST,$errors)) {
                $msg=__('Ticket updated successfully');
                $_REQUEST['a'] = null; //Clear edit action - going back to view.
                //Check to make sure the staff STILL has access post-update (e.g dept change).
                if(!$ticket->checkStaffAccess($thisstaff))
                    $ticket=null;
            } elseif(!$errors['err']) {
                $errors['err']=__('Unable to update the ticket. Correct the errors below and try again!');
            }
            break;
		
Replace:
        case 'update':
            if(!$ticket || !$thisstaff->canEditTickets())
                $errors['err']=__('Permission Denied. You are not allowed to edit tickets');
            elseif($ticket->update($_POST,$errors)) {
                $msg=__('Ticket updated successfully');
				if($_POST['assignId'] > 0) 
				{ 
					$ticket->timeSpent($_POST['assignId']);
				}
                $_REQUEST['a'] = null; //Clear edit action - going back to view.
                //Check to make sure the staff STILL has access post-update (e.g dept change).
                if(!$ticket->checkStaffAccess($thisstaff))
                    $ticket=null;
            } elseif(!$errors['err']) {
                $errors['err']=__('Unable to update the ticket. Correct the errors below and try again!');
            }
            break;