getId()) die($txt['general']['invalidPath']); //Make sure the staff is allowed to access the page. if(!@$thisstaff->isStaff() || !$ticket->checkStaffAccess($thisstaff)) die($txt['general']['accessDenied']); //Re-use the post info on error...savekeyboards.org (Why keyboard? -> some people care about objects than users!!) $info=($_POST && $errors)?Format::input($_POST):array(); //Auto-lock the ticket if locking is enabled.. If already locked by the user then it simply renews. if($cfg->getLockTime() && !$ticket->acquireLock($thisstaff->getId(),$cfg->getLockTime())) $warn.=$txt['staff']['ticket_view_inc'][0]; //Get the goodies. $dept = $ticket->getDept(); //Dept $staff = $ticket->getStaff(); //Assigned or closed by.. $team = $ticket->getTeam(); //Assigned team. $sla = $ticket->getSLA(); $lock = $ticket->getLock(); //Ticket lock obj $id = $ticket->getId(); //Ticket ID. //Useful warnings and errors the user might want to know! if($ticket->isAssigned() && ( ($staff && $staff->getId()!=$thisstaff->getId()) || ($team && !$team->hasMember($thisstaff)) )) $warn.='  '.sprintf($txt['staff']['ticket_view_inc'][1], implode('/', $ticket->getAssignees())).''; if(!$errors['err'] && ($lock && $lock->getStaffId()!=$thisstaff->getId())) $errors['err']=sprintf($txt['staff']['ticket_view_inc'][2], $lock->getStaffName()); if(!$errors['err'] && ($emailBanned=TicketFilter::isBanned($ticket->getEmail()))) $errors['err']=$txt['staff']['ticket_view_inc'][3]; $unbannable=($emailBanned) ? BanList::includes($ticket->getEmail()) : false; if($ticket->isOverdue()) $warn.='  '.$txt['staff']['ticket_view_inc'][4].''; ?>

getExtId(); ?>

 canBanEmails() || ($dept && $dept->isManager($thisstaff))) { ?> canDeleteTickets()) { ?> canCloseTickets()) { if($ticket->isOpen()) {?> canEditTickets()) { ?> isOpen() && !$ticket->isAssigned() && $thisstaff->canAssignTickets()) {?>
    canEditTickets()) { ?>
    • isOpen() && ($dept && $dept->isManager($thisstaff))) { if($ticket->isAssigned()) { ?>
    • isOverdue()) { ?>
    • isAnswered()) { ?>
    • canBanEmails()) { if(!$emailBanned) {?>
  • (getEmail(); ?>)
  • (getEmail(); ?>)
getStatus()]); ?>
getPriority(); ?>
getDeptName()); ?>
getCreateDate()); ?>
: getName()); ?> getClient())) { echo sprintf('  (%d)', urlencode($ticket->getOwnerId()), $txt['staff']['ticket_view_inc'][26], $client->getNumTickets()); ?>
    getNumOpenTickets())) echo sprintf('
  • %d %s
    • ', $ticket->getOwnerId(), $open, $txt['ticketstatus']['open3'].' '.$txt['ticket']['tickets']); if(($closed=$client->getNumClosedTickets())) echo sprintf('
  • %d %s
    • ', $ticket->getOwnerId(), $closed, $txt['ticketstatus']['closed3'].' '.$txt['ticket']['tickets']); ?>
getEmail(); ?>
getPhoneNumber(); ?>
getSource()); if($ticket->getIP()) echo '   ('.$ticket->getIP().')'; ?>

isOpen()) { ?> isOpen()){ ?>
isAssigned()) echo Format::htmlchars(implode('/', $ticket->getAssignees())); else echo '— '.$txt['ticketstatus']['unassigned'].' —'; ?>
getStaff())) echo Format::htmlchars($staff->getName()); else echo '— '.$txt['staff']['ticket_view_inc'][35].' —'; ?>
getName()):'— '.$txt['selection']['none'].' —'; ?>
getEstDueDate()); ?>
getCloseDate()); ?>
getHelpTopic()); ?>
getLastMsgDate()); ?>
getLastRespDate()); ?>

getId()) as $form) { // Skip core fields shown earlier in the ticket view // TODO: Rewrite getAnswers() so that one could write // ->getAnswers()->filter(not(array('field__name__in'=> // array('email', ...)))); $answers = array_filter($form->getAnswers(), function ($a) { return !in_array($a->getField()->get('name'), array('email','subject','name','priority')); }); if (count($answers) == 0) continue; ?>
display())) continue; ?>
getField()->get('label'); ?>:

getSubject()); ?>

getThreadCount(); $tcount+= $ticket->getNumNotes(); ?>
'message','R'=>'response', 'N'=>'note'); /* -------- Messages & Responses & Notes (if inline)-------------*/ $types = array('M', 'R', 'N'); if(($thread=$ticket->getThreadEntries($types))) { foreach($thread as $entry) { if ($entry['body'] == '-') $entry['body'] = '(EMPTY)'; ?> getThreadEntry($entry['id'])) && ($urls = $tentry->getAttachmentUrls()) && ($links=$tentry->getAttachmentsLinks())) {?>
'.$txt['staff']['ticket_view_inc'][47].'

'; }?>

Update Ticket Status

  
canPostReply()) { ?>
allowAttachments()) { ?> isClosed() || $thisstaff->canCloseTickets()) { ?>
%s <%s>', Format::htmlChars($ticket->getName()), $ticket->getReplyToEmail()); ?>    
  
getDeptId()))) {?>    
getDefaultSignatureType(); ?> getSignature()) {?> canAppendSignature()) { ?>
isClosed()) { ?> canCloseTickets()) { ?>

allowAttachments()) { ?>
 



 
 * 

canTransferTickets()) { ?>
 
'.$txt['staff']['ticket_view_inc'][85].'', $ticket->getDeptName()); ?>
 * 

canAssignTickets()) { ?>
 
 *  isAssigned() && $ticket->isOpen()) { echo sprintf('
'.$txt['staff']['ticket_view_inc'][93].'
', $ticket->getAssignee()); } elseif ($ticket->isClosed()) { ?>