diff -Nur osticket_1.6.rc2/upload/include/class.ticket.php osticket_1.6.rc2-patch9/upload/include/class.ticket.php
--- osticket_1.6.rc2/upload/include/class.ticket.php	2008-01-01 04:40:46.000000000 +0100
+++ osticket_1.6.rc2-patch9/upload/include/class.ticket.php	2008-01-24 13:53:05.000000000 +0100
@@ -420,6 +420,7 @@
                 if(db_num_rows($resp) && list($subj,$body)=db_fetch_row($resp)){
                     $subj = str_replace("%ticket", $this->getExtId(),$subj);
                     $body = str_replace("%ticket", $this->getExtId(),$body);
+                    $body = str_replace("%subject", $this->getSubject(),$body);
                     $body = str_replace("%assignee", $staff->getName(),$body);
                     $body = str_replace("%assigner", $thisuser->getName(),$body);
                     $body = str_replace("%message", $message,$body);
@@ -488,6 +489,7 @@
                         
                         $subj = str_replace("%ticket", $this->getExtId(),$subj);
                         $body = str_replace("%ticket", $this->getExtId(),$body);
+                        $body = str_replace("%subject", $this->getSubject(),$body);
                         $body = str_replace("%name", $this->getName(),$body);
                         $body = str_replace("%email", $this->getEmail(),$body);
                         $body = str_replace("%url", $cfg->getBaseUrl(),$body);
@@ -517,6 +519,7 @@
                     $resp=db_query($sql);
                     if($resp && list($subj,$body)=db_fetch_row($resp)){
                         $body = str_replace("%ticket", $this->getExtId(),$body);
+                        $body = str_replace("%subject", $this->getSubject(),$body);
                         $body = str_replace("%name", $this->getName(),$body);
                         $body = str_replace("%email", $this->getEmail(),$body);
                         $body = str_replace("%dept", $dept->getName(),$body);
@@ -956,6 +959,7 @@
                     
                     $subj = str_replace("%ticket", $ticket->getExtId(),$subj);
                     $body = str_replace("%ticket", $ticket->getExtId(),$body);
+                    $body = str_replace("%subject", $ticket->getSubject(),$body);
                     $body = str_replace("%name", $ticket->getName(),$body);
                     $body = str_replace("%email", $ticket->getEmail(),$body);
                     $body = str_replace("%url", $cfg->getBaseUrl(),$body);
@@ -985,6 +989,7 @@
                 $resp=db_query($sql);
                 if($resp && list($subj,$body)=db_fetch_row($resp)){
                     $body = str_replace("%ticket", $ticket->getExtId(),$body);
+                    $body = str_replace("%subject", $ticket->getSubject(),$body);
                     $body = str_replace("%name", $ticket->getName(),$body);
                     $body = str_replace("%email", $ticket->getEmail(),$body);
                     $body = str_replace("%dept", $dept?$dept->getName():'',$body);