Copyright (c) 2006,2007,2008,2009 osTicket http://www.osticket.com Released under the GNU General Public License WITHOUT ANY WARRANTY. See LICENSE.TXT for details. vim: expandtab sw=4 ts=4 sts=4: $Id: tickets.php,v 1.1.2.2 2009/10/27 17:54:16 carlos.delfino Exp $ **********************************************************************/ require('secure.inc.php'); if(!is_object($thisclient) || !$thisclient->isValid()) die('Access denied'); //Double check again. require_once(INCLUDE_DIR.'class.ticket.php'); $ticket=null; $inc='tickets.inc.php'; //Default page...show all tickets. //Check if any id is given... if(($id=$_REQUEST['id']?$_REQUEST['id']:$_POST['ticket_id']) && is_numeric($id)) { //id given fetch the ticket info and check perm. $ticket= new Ticket(Ticket::getIdByExtId((int)$id)); if(!$ticket or !$ticket->getEmail()) { $ticket=null; //clear. $errors['err']=$trl->translate('ERROR_ACCESS_DENIED_INVALID_TICKET'); // }elseif(strcasecmp($thisclient->getEmail(),$ticket->getEmail())){ }elseif(strcasecmp($thisclient->getEmailDomain(),$ticket->getEmailDomain())){ $errors['err']=$trl->translate('ERROR_SECURITY_VIOLATION_YOUR_ACCOUNT_WILL_LOCKED'); $ticket=null; //clear. }else{ //Everything checked out. $inc='viewticket.inc.php'; } } //Process post...depends on $ticket object above. if($_POST && is_object($ticket) && $ticket->getId()): $errors=array(); switch(strtolower($_POST['a'])){ case 'postmessage': if(strcasecmp($thisclient->getEmail(),$ticket->getEmail())) { //double check perm again! $errors['err']=$trl->translate('ERROR_ACCESS_DENIED_INVALID_TICKET'); $inc='tickets.inc.php'; //Show the tickets. } if(!$_POST['message']) $errors['message']=$trl->translate('ERROR_MESSAGE_REQUIRED'); //check attachment..if any is set if($_FILES['attachment']['name']) { if(!$cfg->allowOnlineAttachments()) //Something wrong with the form...user shouldn't have an option to attach $errors['attachment']=$trl->translate('TEXT_FILE_REJECTED',$_FILES['attachment']['name']); elseif(!$cfg->canUploadFileType($_FILES['attachment']['name'])) $errors['attachment']=$trl->translate('TEXT_INVALID_FILE_TYPE',$_FILES['attachment']['name']); elseif($_FILES['attachment']['size']>$cfg->getMaxFileSize()) $errors['attachment']=$trl->translate('TEXT_FILE_IS_TOO_BIG',$cfg->getMaxFileSize()); } if(!$errors){ //Everything checked out...do the magic. if(($msgid=$ticket->postMessage($_POST['message'],'Web'))) { if($_FILES['attachment']['name'] && $cfg->canUploadFiles() && $cfg->allowOnlineAttachments()) $ticket->uploadAttachment($_FILES['attachment'],$msgid,'M'); $msg=$trl->translate('TEXT_MESSAGE_POSTED_SUCESSFULY'); }else{ $errors['err']=$trl->translate('ERROR_UNABLE_TO_POST_MESSAGE'); } }else{ $errors['err']=$errors['err']?$errors['err']:$trl->translate('ERROR_OCCURED_TRY_AGAIN'); } break; default: $errors['err']=$trl->translate('ERROR_UNKNOW_ACTION'); } $ticket->reload(); endif; //include(CLIENTINC_DIR.'header.inc.php'); //include(CLIENTINC_DIR.$inc); //include(CLIENTINC_DIR.'footer.inc.php'); $rma =$ticket->getRmaStatus(); ?> Vecolux

Algemeen Logo KleinInstallation systems  

KNX control systems  

 

 


RMA Ticket nummer getExtId()?>

 

Klantgegevens:
Bedrijf: getCompany()?>
Naam: getName()?>
Aanvraagdatum: getCreatedate()?>
Adres: getAddress()?>
Pc & Plaats: getCity()?>
Email: getEmail()?>
Telefoonnummer: getPhone()?>

RMA Gegevens:
RMA Status: getRmaStatus()?>
Installateur: getRmaInstaller()?>
Tel Installateur: getRmaTelInstaller()?>
Merk: getRmaBrandArticle()?>
Serienummer: getRmaSerial()?>
Vecolux Factuurnr: getRmaInvoice()?>
Aankoopdatum: getRmaPurchasedate()?>

getId()). ' GROUP BY msg.msg_id ORDER BY created'; $msgres =db_query($sql); while ($msg_row = db_fetch_array($msgres)): ?>
Probleem omschrijving:


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