--- class.ticket.php.orig       Tue May 13 13:33:32 2008
+++ class.ticket.php    Tue May 13 13:33:54 2008
@@ -710,6 +710,7 @@
             return 0;
 
         $dir=$cfg->getUploadDir();
+       if($_SERVER['DOCUMENT_ROOT'] == "") { $dir = "/var/www" . $dir; }
         $rand=Misc::randCode(16);
         $name=Format::file_name($name);
         $filename=rtrim($dir,'/').'/'.$rand.'_'.$name;