Some attachments sent by agents are not making it to the user

ColorFlakes

I am having a strange issue. Sometimes when my agents attach a file within a reply inside OS Ticket the attachment doesn't get sent. The user receives a totally blank email. It seems to happen most with JPG and XLSX files, but not all the time.

I checked the logs and nothing sticks out to me. Where should I be looking?

Here is an example of what is received when at attachment fails:

System Info "

KevinTheJedi

ColorFlakes

For one, PHP 8.5 is not officially supported so may be an issue there.

Secondly, 9/10 when some files send and some don't it's usually a limitation caused by PHP/webserver configurations. Like size limits, timeouts, etc. However, being that you get completely blank email is odd. You should check all possible logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. Your best bet is PHP error logs and/or webserver error logs.

Cheers.